DEL ORO CASINO - Daily Bonuses 😎

[lasevenz69]

Dear CasinoNinja,

We have never confiscated anyones funds.

I am here to help you solve any issue you may have, and hopefully welcome you back into the Del Oro Casino Family.

Best,
John

You have confiscated funds from raw cash deposits and managed to win a large amount with no explanation. And after the correct procedure is complete will be out in the open for everyone to read. Stop with the lying your lying john!

 

[lasevenz69]

You have confiscated funds from raw cash deposits and managed to win a large amount with no explanation. And after the correct procedure is complete will be out in the open for everyone to read. Stop with the lying your lying john!

And these wagering competitions are fake! My friend won one for a nice sum and was never paid that either

 

[Del Oro Casino]

You have confiscated funds from raw cash deposits and managed to win a large amount with no explanation. And after the correct procedure is complete will be out in the open for everyone to read. Stop with the lying your lying john!

Dear Lasevenz69,

We have never confiscated funds from anyone who plays with us. If you or your "friends" have any specific case you can go ahead and email our support team at [email protected]

I can assure you that we have many players from CM and hundreds of other sites playing with us, and they withdraw a lot of money every day.

This is why our reputation is great around the industry

Warm Regards,
John

 

[Del Oro Casino]

And these wagering competitions are fake! My friend won one for a nice sum and was never paid that either

The wagering competitions we do are very real, we pay out over 60k per competition to the winning users.

You are mentioning your "friends" a lot. If your friends are real and they are really dealing with situations and would like to speak to me, or with our support, then they know exactly where to find us

Warm Regards,
John

 

[dunover]

Dear CasinoNinja,

We have never confiscated anyones funds.

I am here to help you solve any issue you may have, and hopefully welcome you back into the Del Oro Casino Family.

Best,
John

The problem here is that you actively endorse and create the very circumstances which you then quote in the terms to justify funds confiscation. That is not safe for players. I am extremely concerned by this.

 

[Del Oro Casino]

The problem here is that you actively endorse and create the very circumstances which you then quote in the terms to justify funds confiscation. That is not safe for players. I am extremely concerned by this.

Dear Dunover,

Everything I send in this thread is an accurate representation of what our team must and will follow.

We have not and will NEVER seize anyone's funds unless the player has committed fraud or does something against what we allow.

We don't appreciate when players are spreading and believing false narratives, especially when the details are unknown to them or anyone else here.

We have people that have withdrawn half a million euros in the last 2-4 months.

The reason why we are so reputable in this industry, and have grown so much, is because we are so honest, give incredible 24/7 support, have incredible payment methods, a very unique and reliable vip program, great bonuses, and much more.

If anyone here would like to experience what it's like to play on our site and truly live the experience of what it's like to play on a trustworthy site like ours, then the doors are open for many of you.


Best,
John

 

[maxd]

Dear Lasevenz69,

We have never confiscated funds from anyone who plays with us. If you or your "friends" have any specific case you can go ahead and email our support team at [email protected] ...

I respectfully suggest that under the circumstances that may not be the most productive route for players. The bottom line is that Del Oro is on trial here so having the witnesses go to them for a fair hearing at this time seems inappropriate and counter-productive.

What I do suggest is that ANYONE with an issue regarding Del Oro make use of our free-to-use arbitration service — Player Arbitration (PAB) — and give us your details so we can look into it for you. This accomplishes two things: it gets your case in the hands of people who want to help you without having a vested interest in the outcome AND it allows us to gather actual evidence regarding Del Oro’s activities and treatment of players.

Furthermore we are particularly interested in hearing more from players that were enticed to play at Del Oro while their countries are on Del Oro’s own restricted list. The reason is simple: for any such player they (Del Oro) have every right per their own Terms to confiscate the player's money and blame them for it. In other words it has the potential to degenerate into a “freerolling” situation for the player — they take your money if you lose, they confiscate your money if you win — and documented cases of that will bring Del Oro the harshest criticism from us that we are able to bring to bear.

@L&L-Jan has already pointed out — and rightly so — that their Support people are blatantly telling people how to circumvent geo-blocking but the casino management can just say “silly Support person made a mistake” and wiggle out from under the axe that way. But documented cases of them actually doing it to our readers is something else entirely because it is real evidence that we can take action on.

So yes, please do PAB if we can help you or if you’d like us to know the details of your situation with them. Here’s how to get started:

We look forward to hearing from you.

Regards,

Max Drayman
Head of Dispute Arbitration & Player Complaints (PABs)

 

[L&L-Jan]

Aside from this, we have never in the history of our brand confiscated anyones winnings or blocked anyone account.

Maybe read posts before stating something like the above? Because at the top of the page we can find:

Urge fellow players not to deposit anything to these lot. You will get your winnongs confiscated so they don't have to pay out.

instant withdrawals, amazing bonuses, and much more

My withdrawal was pending for a very long time, verification took also long. Nothing was instant. Somebody sorted that on your end after reading my posts that it all took long and wasn't much instant.

Also your bonuses are terrible, show greed and no respect towards players. Limiting the cashout on deposits with a bonus offer is no way customer focussed.

 

[mulven]

Maybe read posts before stating something like the above? Because at the top of the page we can find:

Also it's very silly to say something and evokes the sense that the rep doesn't have a proper grasp on how things work perhaps?

Whilst regular non term violating players will have inevitably had a block or confiscation at some point, the statement didn't include a qualifier such as "innocent players" so saying that the website has never confiscated winnings from anyone ever is so ridiculous.

Like with most casinos there will have been term violations, fraud, gnoming and a whole host of things that have led to confiscations. It's essentially impossible for a casino that offers bonuses to have never confiscated from a player unless no one had played there due to the inherent nature of having terms that will invariably get broken.

 

[CasinoNinja]

The only restricted countries according to their terms are these "Persons who are under age of 18 years are not allowed to use the Website and/or any services available on it. Blocked Jurisdictions include: USA, Cyprus, Comoros, Korea, Iran, Myanmar. "

So you would think anywhere else is ok to play with, including the use of VPN. This should be clarified as it's quite normal for other sites to accept that who also are in the "grey"

 

[Sabine1984]

The only restricted countries according to their terms are these "Persons who are under age of 18 years are not allowed to use the Website and/or any services available on it. Blocked Jurisdictions include: USA, Cyprus, Comoros, Korea, Iran, Myanmar. "

So you would think anywhere else is ok to play with, including the use of VPN. This should be clarified as it's quite normal for other sites to accept that who also are in the "grey"

There are more restricted country's.
According to their license.

 

[mulven]

There are more restricted country's.
According to their license.

FWIW that probably doesn't mean much and can probably be disregarded.

The licence itself is fairly worthless and the licencing body themselves will not be checking that these countries are being properly restricted nor will they be enforcing the rule. They are just taking casinos money hand over fist and giving out rubber stamps.

I know for a fact that a large amount of anjouan licencees specifically target some of those banned countries, including the UK.

 

[Sabine1984]

FWIW that probably doesn't mean much and can probably be disregarded.

The licence itself is fairly worthless and the licencing body themselves will not be checking that these countries are being properly restricted nor will they be enforcing the rule. They are just taking casinos money hand over fist and giving out rubber stamps.

I know for a fact that a large amount of anjouan licencees specifically target some of those banned countries, including the UK.

Yes I know its useless crappy license.
But it does shows Deloro doesnt follow the rules even if you point it out in chat

 

[Del Oro Casino]

Maybe read posts before stating something like the above? Because at the top of the page we can find:




My withdrawal was pending for a very long time, verification took also long. Nothing was instant. Somebody sorted that on your end after reading my posts that it all took long and wasn't much instant.

Also your bonuses are terrible, show greed and no respect towards players. Limiting the cashout on deposits with a bonus offer is no way customer focussed.

Your withdrawals took a while to process??

This doesn't sound familiar - we don't use a verification system for withdrawals after your KYC is approved. Everything leaves our bank instantly.

Maybe try withdrawing with a different method - it should be instant.

Something special about us is our instant withdrawals, we take lots of pride in those.

Players who have played with us can confirm this.


Thanks,
John

 

[Del Oro Casino]

Yes I know its useless crappy license.
But it does shows Deloro doesnt follow the rules even if you point it out in chat

Dear Sabine,

Please let me know if there is any other request you'd like to make besides a refund on your deposits for getting unlucky

From my understanding, this was what you were looking to get. If I'm wrong, then please let me know.

Thanks,
John

 

[Sabine1984]

Dear Sabine,

Please let me know if there is any other request you'd like to make besides a refund on your deposits for getting unlucky

From my understanding, this was what you were looking to get. If I'm wrong, then please let me know.

Thanks,
John

Nope dont want anything just to show you are a Unfair casino.

And I think ive proven my point more then enough.

 

[Del Oro Casino]

Dear Sabine,

In what way did we treat you unfairly? Please explain in detail

Thanks,
John

 

[Sabine1984]

Dear Sabine,

In what way did we treat you unfairly? Please explain in detail

Thanks,
John

For now on this forum you dodge all the questions asked. At least thats how I see it. But I let others judge your casino and your reprensatation.. I said enough. Goodluck !

 

[Del Oro Casino]

Dear Sabine,

I don't dodge any questions that I can respond to.

As a forum representative, there are many topics that I am not allowed to comment on here. I must follow the Casinomeister rules and regulations

It is very important to do this in order to have a healthy relationship with the forum.


Have a great weekend!

Thanks,
John

 

[L&L-Jan]

Also your bonuses are terrible, show greed and no respect towards players. Limiting the cashout on deposits with a bonus offer is no way customer focussed.

Cool!

What about the dodgy bonus offers?

 

[Del Oro Casino]

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[Del Oro Casino]

Cool!

What about the dodgy bonus offers?

What do you think about this one?

L&L-Jan, I'd love for you to come play with us and let me know what you think. Let's turn this relationship around

 

[irish-ranger]

For now on this forum you dodge all the questions asked. At least thats how I see it. But I let others judge your casino and your reprensatation.. I said enough. Goodluck !

My only negative with this casino is the silly daily withdrawal limit "self control is required" I've had 15 withdrawals and had zero issues.

 

[Oscar Arnhem]

@irish-range,wich limit,asked @Del Oro Casino john and he will remove it

(Did the same by me)

 

[armster]

Look I'm not sure if there is some questionable stuff here with this casino nor am I certain that this just a witch-hunt. I get the feeling it is both to be perfectly honest.

I've had a fine experience with this casino personally. Deposited a bunch, Won a bunch, lost some, KYC completed within hours, withdraw instant.

Complaining about bonus terms because there are restricted win caps on non-sticky bonus is a little excessive. Plenty of casinos have win caps. At least this one is open to increasing theirs if you talk to support. It's an asset that you can deposit with a bonus and if you win before dipping into the bonus, you can cancel the bonus and withdraw your original funds + the winnings.

I do think they need to be more legit in terms of restricted countries following their license statutes mind you. But overall, I'll continue playing here from time-to-time, and probably a little more if the fix some of their provider RTP.

 

[Del Oro Casino]

Dear Armster,

Thank you lots for this review about us

I'm very happy to hear that you've had a great experience playing with us so far.

As mentioned before we work extremely hard to make every user happy. We are a very "in house" brand, which is why we are able to fix terms and much more in order to make users happy.

Thanks for mentioning that about our bonuses too, all our bonuses are non sticky, which some might not have known.

If you have any other questions or requests, I'm here 24/7

Marry Christmas!

John

 

[essuk]

Why cant I pm the del oro rep

 

[Oscar Arnhem]

Why cant I pm the del oro rep

No problem here

 

[Del Oro Casino]

Hello All!

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18+ Gamble Responsibly

 

[Insje]

Do you guys also do no depo bonuses? At previous casino's i got them every 1 or 2 weeks, but not a single one here yet.

 

[CasinoNinja]

Well, first impressions very good.

I managed to hit a very decent win on the gimped version of amazon bass extreme (approx nearly 3kx) and withdraw was indeed almost instant.

However £826 max withdraw with £16 "fee" is hefty, I've requested them to remove this let's hope they can

 

[Del Oro Casino]

Do you guys also do no depo bonuses? At previous casino's i got them every 1 or 2 weeks, but not a single one here yet.

Hey Insje!

Welcome to our thread

Of course we can do some no depo bonus for you! I just sent one out 2 days ago! If you scroll up, you'll see it right here. You just need to ask our support team to grant it to you.

Happy new years!

John

 

[wioletta]

Hej Insje!

Witamy w naszym wątku

Oczywiście, że możemy zrobić dla Ciebie bonus bez depozytu! Właśnie wysłałem jeden 2 dni temu! Jeśli przewiniesz w górę, zobaczysz go tutaj. Musisz tylko poprosić nasz zespół wsparcia, aby Ci go przyznał.

Szczęśliwego Nowego Roku!

Jan

Support : deposit 90 zł bonus fs

 

[wioletta]

 

[pascal79]

I would stay away from this brand. Their sister casino Heats doubled capped my balance after finishing the wager and removed almost 15k from my balance. They also made a last minute change to their terms to fit my situation. Shady practices and unfriendly terms.

 

[lasevenz69]

I would stay away from this brand. Their sister casino Heats doubled capped my balance after finishing the wager and removed almost 15k from my balance. They also made a last minute change to their terms to fit my situation. Shady practices and unfriendly terms.

I did say a few posts ago they stole a friends balance. And the rep (john) argued he didn't and now its happpend to you aswell? I did warn everyone

 

[CasinoNinja]

I would stay away from this brand. Their sister casino Heats doubled capped my balance after finishing the wager and removed almost 15k from my balance. They also made a last minute change to their terms to fit my situation. Shady practices and unfriendly terms.

What was the bonus terms? I've only had positive experiences with them so far, but I've only taken one bonus.

 

[pascal79]

What was the bonus terms? I've only had positive experiences with them so far, but I've only taken one bonus.

10x max withdraw, i finished wager, the extra balance was removed, so i was left with 120 euro. No PROBLEM, I continued to play with the 120 withdrawable , cash balance, clear of wager etc, reached to 15000 after many ups and downs, next day balance was removed AGAIN and i was left AGAIN with 120.

I used to play to Del oro and never had any issues like that, i mean doubled capped wins, when i had finished the wager. the extra balance was removed automatically and rest of the balance was mine to act as i like with it.

And then you win big...these kind of casinos will always find a reason or create one to not pay you, or make your life a hell until they will.
you win small you will get your money. you win big the terms will be shuffled a little in order to get zero.

 

[dunover]

10x max withdraw, i finished wager, the extra balance was removed, so i was left with 120 euro. No PROBLEM, I continued to play with the 120 withdrawable , cash balance, clear of wager etc, reached to 15000 after many ups and downs, next day balance was removed AGAIN and i was left AGAIN with 120.

I used to play to Del oro and never had any issues like that, i mean doubled capped wins, when i had finished the wager. the extra balance was removed automatically and rest of the balance was mine to act as i like with it.

And then you win big...these kind of casinos will always find a reason or create one to not pay you, or make your life a hell until they will.
you win small you will get your money. you win big the terms will be shuffled a little in order to get zero.

If that's what happened it is plain wrong. As you state, if the conversion to withdrawable money is capped at 120 euros then what you do with it is your decision - either withdraw the cash or play it.

So what they are saying is that you could have withdrawn the 120 euros, then deposited a fresh 120 euros and your 15k would have been fine, even though both 120 euro amounts arose from your original bonus win? Crazy.

 

[pascal79]

yeap thats the reason they gave me after they confiscated 15000 . So lets say that instead of making an withdraw of the capped 120, i made a deposit of 120. Will the casino be able to seperate the balances if i won after the deposit?

I would like to hear from the representative if he can help me with the funds they confiscated!!!

Also both sister casinos have 15 pages of terms were the only thing that changes is the casino name. The only difference is a bonus term that fits to my problem here. It seems weird at least, and i believe that they added it after my incident. Shady practices ...

 

[dunover]

yeap thats the reason they gave me after they confiscated 15000 . So lets say that instead of making an withdraw of the capped 120, i made a deposit of 120. Will the casino be able to seperate the balances if i won after the deposit?

I would like to hear from the representative if he can help me with the funds they confiscated!!!

Also both sister casinos have 15 pages of terms were the only thing that changes is the casino name. The only difference is a bonus term that fits to my problem here. It seems weird at least, and i believe that they added it after my incident. Shady practices ...

Well why don't you try and use the PAB service here on CM?

The bonus was not real money and had in the terms a win cap of 120 real cash from bonus funds.

At that point, after wagering was met, they removed the excess bonus money and made your account balance 120 euros cash. Therefore the bonus terms were satisfied on both sides, yours and theirs.

Afterwards, you played the 120 cash and won 15k. Then they decided that the bonus rules should reincarnate themselves even though you were NOT playing any longer with bonus money, they treated your cash like it was bonus funds.

This is where the questions start. So did the original terms say maximum CONVERSION 120 euros? If they did, you have been wronged in my view because after 'conversion' you are effectively playing with your own money, not a bonus any longer.

If they used a term of 'maximum cash win' or 'maximum cash benefit' of 120 from bonus chip, then it's open to their arbitrary decision. Lose the cash back, they are happy. Proceed to win 15k with it, they are not as they have effectively given a new player 15k for not depositing a penny.

Did their terms state anywhere that you could not play and win with the converted cash of 120 after wagering? That fresh funds must be deposited?

 

[pascal79]

It was from a 20 euro deposit and got bonus 12 euro. Max 10x of the bonus amount if you use the bonus money. I finished the wager when i had 270 euro, they capped it and left me with 120 euro cash, no bonus money. After that i played with this balance and reached 15000.

I didnt receive any notification or a message the maximum cashout of the bonus persists until I receive a withdrawal when i continued to play.
As you say dunover 'arbitrary decision', is this how fair casino deal with players?
As soon as i have completed the wagering requirements shouldnt i be able use them as i want?
And shouldnt be a mechanism preventing me from wagering any more with this capped balance? i dont think it would be so difficult!
Why on earth did i continue to play if they only allowed me to lose my balance?

 

[CasinoNinja]

You should have at least have 200 euros to play with if it was 10x the amount of a 20 euro deposit..

 

[pascal79]

You should have at least have 200 euros to play with if it was 10x the amount of a 20 euro deposit..

it is 10x of the bonus amount, i had 12 bonus so 120.

 

[X-Raided]

10x max withdraw, i finished wager, the extra balance was removed, so i was left with 120 euro. No PROBLEM, I continued to play with the 120 withdrawable , cash balance, clear of wager etc, reached to 15000 after many ups and downs, next day balance was removed AGAIN and i was left AGAIN with 120.

I used to play to Del oro and never had any issues like that, i mean doubled capped wins, when i had finished the wager. the extra balance was removed automatically and rest of the balance was mine to act as i like with it.

And then you win big...these kind of casinos will always find a reason or create one to not pay you, or make your life a hell until they will.
you win small you will get your money. you win big the terms will be shuffled a little in order to get zero.

@Del Oro Casino

Not cool man. What the F?

I don't think I'll be touching your bonuses with a 10 foot pole.

 

[interlog]

Yeah pascal79 situation is a bit nasty if the casino doesn't pay out the 15,000 euro. As far as I can see, the 120 euro that was capped after the bonus wagering conversion is the same as depositable money with no cap on winnings.

Deloro casino should do the honourable thing and pay it out!

 

[lasevenz69]

@Del Oro Casino

Not cool man. What the F?

I don't think I'll be touching your bonuses with a 10 foot pole.

They ban and steal your winnings even without a bonus. I have already said what happend to a friend and this is the next person. There will be loads more if people don't listen and continue to play here

 

[X-Raided]

They ban and steal your winnings even without a bonus. I have already said what happend to a friend and this is the next person. There will be loads more if people don't listen and continue to play here

Well, to be fair, let's give John the opportunity to explain himself. He hasn't logged in to CM since Friday.

 

[L&L-Jan]

Why do you limit the max cash out, how is that customer friendly?

There is a reason why this question was ignored...

 

[Del Oro Casino]

Hello All,

How is everyone doing on this fine evening?