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Player Beware Del Oro Casino — we’re Rogues!

Here be trouble!
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maxd said:
Just checked, his ban is set to come off on the 23rd. Given the multiple Terms violations — multiple accounts, shilling, cross-posting, etc — I’d say that not only were his 60 days fully deserved but I’m fully inclined to respect Bryan’s wishes on that one and leave it run its full course.

- Max
Click to expand...

Understood and respected.

As I say, maybe my SOH needs work but was a joke.
 
Click here for Casinomeister's Rogue Casinos
Find online casinos deemed rogue at Casinomeister
Bonjour à tous, j'ai eu une très mauvaise expérience avec del oro ! plus de 600 dépôts chez eux pour n'avoir aucun profit ! le rtp est très mauvais voir manipulé. J'ai eu plusieurs bugs sur différents fournisseurs, des déconnexions en plein bonus malgré mes captures d'écran, le service client ne m'a jamais répondu. ils m'ont manipulé à plusieurs reprises pour déposer de l'argent en me disant que les machines étaient très chaudes et qu'une victoire pour moi était proche.. hier ils ont fermé mon compte sans donner de raison alors que mon compte était encore positif ! beware of them, they are crooks and very strong in manipulating you, plus they recently opened a second casino


Hello everyone, I had a very bad experience with del oro! more than 600 deposits with them to have no profit! the rtp is very bad and even manipulated. I had several bugs on different providers, disconnections during bonuses despite my screenshots, customer service never responded to me. they manipulated me several times to deposit money by telling me that the machines were very hot and that a win for me was close.. yesterday they closed my account without giving a reason while my account was still positive ! beware of them, they are crooks and very strong in manipulating you, plus they recently opened a second casino
 
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les avis positifs sur trustpilot, askgamblers et guru sont bien sûr faux ! de plus ils sont complices car il y a un intérêt financier derrière tout ça

the positive reviews on trustpilot, askgamblers and guru are of course false! moreover they are complicit because there is a financial interest behind all this
 
Last edited by a moderator:
SCATT3R said:
C'est dommage que le représentant de DelOro ne soit pas disponible, j'aurais aimé lui demander s'ils rouvraient toujours des comptes précédemment fermés en raison d'une dépendance au jeu ou si cette pratique malveillante avait été abandonnée.
Click to expand...
J'ai effectué 3 auto-exclusions pendant une semaine avec eux et le service client l'a supprimé au bout d'une journée (quand ils ont répondu on ne veut pas te voir partir, tu fais partie de la famille) Donc rien n'est respecté entre eux

I made 3 self-exclusions during a week with them and customer service deleted it after a day (when they replied we don't want to see you leave, you're part of the family) So nothing is respected between them
 
Last edited by a moderator:
SCATT3R said:
Shame the DelOro rep is unavailable, I'd have liked to ask him if they still reopened accounts previously closed due to gambling addiction or if this rogue practice has been abandoned.
Click to expand...
They do. With zero cool down. Be very, very careful with this group because I started getting spam from Heats casino along with constant promos from Del Oro despite requesting exclusion.

Don't get me wrong I liked how active the rep was and the fact he can make things happen, but they need to seriously fix a few things moving forward in regards to responsible gaming.
 
damien7780 said:
les avis positifs sur trustpilot, askgamblers et guru sont bien sûr faux ! de plus ils sont complices car il y a un intérêt financier derrière tout ça

the positive reviews on trustpilot, askgamblers and guru are of course false! moreover they are complicit because there is a financial interest behind all this
Click to expand...
I completely agree with you! Unfortunately, I have also had the misfortune of experiencing this firsthand, and not just once. The positive reviews on Trustpilot, Askgamblers, and Guru seem absolutely fake. Moreover, it’s hard not to notice the financial interest behind it, which makes them accomplices.

When you encounter blatant unfairness from unscrupulous operators and then see their flawless ratings on such platforms, it only leads to disappointment and distrust. It seems that transparency and honesty have become nothing more than marketing tools for some.
 
damien7780 said:
Bonjour à tous, j'ai eu une très mauvaise expérience avec del oro ! plus de 600 dépôts chez eux pour n'avoir aucun profit ! le rtp est très mauvais voir manipulé. J'ai eu plusieurs bugs sur différents fournisseurs, des déconnexions en plein bonus malgré mes captures d'écran, le service client ne m'a jamais répondu. ils m'ont manipulé à plusieurs reprises pour déposer de l'argent en me disant que les machines étaient très chaudes et qu'une victoire pour moi était proche.. hier ils ont fermé mon compte sans donner de raison alors que mon compte était encore positif ! beware of them, they are crooks and very strong in manipulating you, plus they recently opened a second casino


Hello everyone, I had a very bad experience with del oro! more than 600 deposits with them to have no profit! the rtp is very bad and even manipulated. I had several bugs on different providers, disconnections during bonuses despite my screenshots, customer service never responded to me. they manipulated me several times to deposit money by telling me that the machines were very hot and that a win for me was close.. yesterday they closed my account without giving a reason while my account was still positive ! beware of them, they are crooks and very strong in manipulating you, plus they recently opened a second casino
Click to expand...
Well... If you make more than 600 deposits in a single casino, very unlikely you will have profit. Or do you mean you did not have any cashout after 600 deposits?
RTP is not bad, a lot of providers offer a RTP of 95%+ and they are not manipulated. I have personally good expirience with del oro, but I will not play there anymore - one reason is the behavior of the Rep in this forum.

If its true what the support tells you, its ethically challenged. A machine cant be hot or cold, result is total random and the casino has no impact of the result of your bets. And of course support cant say that you are very close of a win, becasue casino is random. You can make another 600 deposits and still run bad.

That they contact a self excluded player is a total no go, that mean they target problem gamblers.
Support should never able to cancel a self exclusion even if please them on your knees with 600 deposits of 100.000€ each. Cancel self exclusion is impossible by anyone.

I am happy that I got lucky there and got paid quickly, but I will never recommend anyone to play there.
 
Down nearly 20,000x stake on DOA since my last wildline (it was pre evolution takeover when coincidently the last of the 100 lines I've hit had dropped, of course!). Maybe I should pick up where i left off, but play it at Del Oro.
If it continues to rape me, which it would 'cause it is a different game now in he hands of corrupt Evo, at least I could go to live chat between each of the next 100 deposits for their in house cheerleader to give me optimism and the will to lose everything.

Hate to use the word, but it came off so cringe the way the rep kep saying a win will come soon. Reminded me of a guy on a sreet corner, with 3 cups.
 
TheAddict said:
Down nearly 20,000x stake on DOA since my last wildline (it was pre evolution takeover when coincidently the last of the 100 lines I've hit had dropped, of course!). Maybe I should pick up where i left off, but play it at Del Oro.
If it continues to rape me, which it would 'cause it is a different game now in he hands of corrupt Evo, at least I could go to live chat between each of the next 100 deposits for their in house cheerleader to give me optimism and the will to lose everything.

Hate to use the word, but it came off so cringe the way the rep kep saying a win will come soon. Reminded me of a guy on a sreet corner, with 3 cups.
Click to expand...
Cringeworthy is the word in that context. Cringe is preceded by 'to' or 'I' or similar.
 
TheAddict said:
Down nearly 20,000x stake on DOA since my last wildline (it was pre evolution takeover when coincidently the last of the 100 lines I've hit had dropped, of course!). Maybe I should pick up where i left off, but play it at Del Oro.
If it continues to rape me, which it would 'cause it is a different game now in he hands of corrupt Evo, at least I could go to live chat between each of the next 100 deposits for their in house cheerleader to give me optimism and the will to lose everything.

Hate to use the word, but it came off so cringe the way the rep kep saying a win will come soon. Reminded me of a guy on a sreet corner, with 3 cups.
Click to expand...

As a fellow DoA player, Have you noticed in recent month's, even the scatter teasers are getting rarer and rarer, never mind hitting a feature, this game used to soak up most of it's RTP via 2 scatter tease spins.
 
Uncool man, I don’t care what your excuse is. This is the 3rd time you’ve had a Warning for BS like this, there won't be a 4th ‘cause you’ll be sitting on the curb to contemplate your sins.

- Max
 
Yeah, that reaction is exactly why you’ll be shifted off without further comment.

theaddict-laughing.webp


- Max
 
Ah, well, calling me a liar and and the rest of that will do it. Happy trails buddy, may the sun always shine for you when you want it most.

- Max

PS. hadn’t read your PM when I posted here earlier (#366) regardless of what you think. Whatever, end result is the same.
 
I'm a 'lonely old guy' apparently. Hardly lonely given my nagging,I mean lovely wife,kids and Grandkids. 'Old' and 'Guy' are correct in that I am a man,but not the one who tried to blow up Parliament a few hundred years back and Old depends on how you define that number. None of these are a problem but I am just a bit pedantic about how we use the language on occasion and this use of 'cringe' in the wrong context just bugs me.
 
johnnymcc1966 said:
I'm a 'lonely old guy' apparently. Hardly lonely given my nagging,I mean lovely wife,kids and Grandkids. 'Old' and 'Guy' are correct in that I am a man,but not the one who tried to blow up Parliament a few hundred years back and Old depends on how you define that number. None of these are a problem but I am just a bit pedantic about how we use the language on occasion and this use of 'cringe' in the wrong context just bugs me.
Click to expand...
Thank you for sharing but I suggest we return to the topic at hand.

- Max
 
NP, go forth and sin no more. 🎅:D

- Max
 
CasinoNinja said:
Do this site accept sepa payment and withdrawal?

Do they have most providers, like Elk etc.
Click to expand...
You would be better to contact the casino's customer support, as the rep doesn't have access to their account right now. If you missed it, the rep was given a timeout for some of the things they said in this thread, they will likely be back in a few weeks.
 
Oopsy! Lifted the ban early by mistake. Ah well, Christmas came early for the Del Oro dude. :D

- Max
 
Hello to my favorite community in the world!

Missed you guys lots - got fired a month and a half, due tu a mistake I made, but all good now. Very thankful for @maxd and the Casinomeister fam for giving me a second chance :)


I am sure all of you have a ton of feedback after a long long 41 days. Shoot me everything and I'll assist every single one of you 😉

We have some nice offers incoming for you, also let me know if you're looking for a nice bonus.

Ladies and Gentlemen, Let's get this forum PUMPING with energy on this fine Tuesday afternoon

Feels good to be back 😎

Much love,
John

Del Oro Casino
 
StupidButLucky said:
Well... If you make more than 600 deposits in a single casino, very unlikely you will have profit. Or do you mean you did not have any cashout after 600 deposits?
RTP is not bad, a lot of providers offer a RTP of 95%+ and they are not manipulated. I have personally good expirience with del oro, but I will not play there anymore - one reason is the behavior of the Rep in this forum.

If its true what the support tells you, its ethically challenged. A machine cant be hot or cold, result is total random and the casino has no impact of the result of your bets. And of course support cant say that you are very close of a win, becasue casino is random. You can make another 600 deposits and still run bad.

That they contact a self excluded player is a total no go, that mean they target problem gamblers.
Support should never able to cancel a self exclusion even if please them on your knees with 600 deposits of 100.000€ each. Cancel self exclusion is impossible by anyone.

I am happy that I got lucky there and got paid quickly, but I will never recommend anyone to play there.
Click to expand...
Hey StupidButLucky,

It’s nice to meet you!

I am happy to hear that you experienced some of our high rtp while playing with us :)

I am also sad to hear that you arent a fan of Del Oro anymore.

We take Resposible gaming very seriously, and want the best for every person betting in the Del Oro family. That is why we recently added a self exclusion tool, for players to be able to exclude themselves for however long they want.

I will send your feedback to our team, and if there is anything else I can do to change your mind about us, im always here :)

Have a wonderful Day,
John
 
8 minutes after their first post back and they're already trying to recruit UK players... oh dear!

If that's a fresh 60 days, I'll guess we'll find out in February how they "take responsible gaming very seriously" by using their sister properties to target people who have locked their account for responsible gambling reasons.
 
jasonuk said:
8 minutes after their first post back and they're already trying to recruit UK players... oh dear!

If that's a fresh 60 days, I'll guess we'll find out in February how they "take responsible gaming very seriously" by using their sister properties to target people who have locked their account for responsible gambling reasons.
Click to expand...
Well there is going to be an unaccredited section on the website including crypto. Is this any different though,if those casinos also can't legally accept UK players?
 
jasonuk said:
8 minutes after their first post back and they're already trying to recruit UK players... oh dear!

If that's a fresh 60 days, I'll guess we'll find out in February how they "take responsible gaming very seriously" by using their sister properties to target people who have locked their account for responsible gambling reasons.
Click to expand...

Hi @jasonuk you may be referring to a snipped post, which we have already spoken to Del Oro's rep about. We cannot prove that this was directed at UK players, but have been clear that we don't allow endorsements of using VPN's to access casinos.

This thread is going to be closely monitored and will be locked if it becomes problematic.
 
johnnymcc1966 said:
Well there is going to be an unaccredited section on the website including crypto. Is this any different though,if those casinos also can't legally accept UK players?
Click to expand...
There's already an accredited section including crypto, so that isn't a reason. The intent - at least to me - is passive versus active behaviour.

If the information is posted but "not intended" for a UK audience (as a general understanding / unwritten rule) then any decision to deviate from that is on the player. It's not a perfect system, but that's true for the internet as a whole when it comes to regional regulation.

However, if the rep is actively targeting restricted players - having already served one suspension for similar - then that reflects on CM because they are endorsing (either implicitly or explicitly) that behaviour. Given the UKGC has previously come knocking on this topic, and they're starting to pressure affiliate sites to comply with blocking crypto information to UK-based players, that's not a bear the new owners want to be poking right now...
 
jasonuk said:
8 minutes after their first post back and they're already trying to recruit UK players... oh dear!

If that's a fresh 60 days, I'll guess we'll find out in February how they "take responsible gaming very seriously" by using their sister properties to target people who have locked their account for responsible gambling reasons.
Click to expand...
jasonuk said:
There's already an accredited section including crypto, so that isn't a reason. The intent - at least to me - is passive versus active behaviour.

If the information is posted but "not intended" for a UK audience (as a general understanding / unwritten rule) then any decision to deviate from that is on the player. It's not a perfect system, but that's true for the internet as a whole when it comes to regional regulation.

However, if the rep is actively targeting restricted players - having already served one suspension for similar - then that reflects on CM because they are endorsing (either implicitly or explicitly) that behaviour. Given the UKGC has previously come knocking on this topic, and they're starting to pressure affiliate sites to comply with blocking crypto information to UK-based players, that's not a bear the new owners want to be poking right now...
Click to expand...
Hey Jasonuk,

We are most definitely not targeting UK players on here, or on any other site.

Thanks,
John
 
Del Oro Casino said:
Hey Jasonuk,

We are most definitely not targeting UK players on here, or on any other site.

Thanks,
John
Click to expand...
I'm not sure if it's just me, but the location info under the person name has disappeared (some changes have been made to the sites theme recently whilst they test some stuff).

The person you replied to about sepa payments is from the UK.
 
My location aside then. Do you accept VPN also? Am I free to access your casino with VPN without any problems later down the line?

Can I pre verify myself before deposits so withdrawl would be quicker?
 
Del Oro Casino said:
We are most definitely not targeting UK players on here, or on any other site.
Click to expand...
Not what I said, but I would hope not - given @maxd has warned you multiple times on this topic already.

mulven said:
no worries, was just letting the rep know as he might not have realised the player was from the UK (unless i missed other parts of the snipped message!).
Click to expand...
I hadn't seen the snipped message either, although the mods indicated it related to VPN usage.

Even if we gave the benefit of the doubt on both of those points, then SEPA itself is a flag here - because it's an EU payment system and a significant number of European countries have regulated markets (UK, Ireland, France, Germany, Spain, Portugal, Italy, Netherlands, Greece, Sweden, Denmark... and more I've probably forgotten).

So there may be such forum members out there, but they will be very limited in numbers...
 
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jasonuk said:
Even if we gave the benefit of the doubt on both of those points, then SEPA itself is a flag here - because it's an EU payment system and a significant number of European countries have regulated markets (UK, Ireland, France, Germany, Spain, Portugal, Italy, Netherlands, Greece, Sweden, Denmark... and more I've probably forgotten).

So there may be such forum members out there, but they will be very limited in numbers...
Click to expand...
SEPA members don't need to be part of the EU. It works across EU, EEA, and here regardless of political things. Only some banks may not support it, but most i guess do. Casinos apparently loving it.
 
CasinoNinja said:
My location aside then. Do you accept VPN also? Am I free to access your casino with VPN without any problems later down the line?

Can I pre verify myself before deposits so withdrawl would be quicker?
Click to expand...
Not really an appropriate question, one that the rep cannot be expected to answer given the previous shenanigans in this topic. I know you don't mean any harm by it, but this thread is in special moderation and requires squeaky cleanliness from now on. Cheers!
 
Del Oro Casino said:
Hey StupidButLucky,

It’s nice to meet you!

I am happy to hear that you experienced some of our high rtp while playing with us :)

I am also sad to hear that you arent a fan of Del Oro anymore.

We take Resposible gaming very seriously, and want the best for every person betting in the Del Oro family. That is why we recently added a self exclusion tool, for players to be able to exclude themselves for however long they want.

I will send your feedback to our team, and if there is anything else I can do to change your mind about us, im always here :)

Have a wonderful Day,
John
Click to expand...
I chose to exclude here, and despite specifically requesting this twice, am still getting promotional emails.
 
Guntis said:
SEPA members don't need to be part of the EU. It works across EU, EEA, and here regardless of political things.
Click to expand...
I think you've missed a step there (and my phrasing of "EU payment system" was very intentional), it works because of political things - it's an initiative of the European Union (started in 2008), not of the banking sector. It has expended over time to include direct debit functionality (2009) and faster payments (2017), but is still exclusively for euro-denominated transactions.

As you mention, there are members who are not part of the Eurozone and/or European Union - EEA (Iceland, Liechtenstein and Norway), EFTA (plus Switzerland), and then the UK retained membership of SEPA when they left the EU - plus some smaller edge cases.

A lot of the overseas territories are excluded though - so Greenland is one of the biggest outliers, but Curacao is similarly not part of SEPA.

Guntis said:
Only some banks may not support it, but most i guess do. Casinos apparently loving it.
Click to expand...
Most banks support it - including those in the UK (although with UK banks you may get hit with conversion fees, which are going to be painful by comparison).

The SEPA fees are incredibly cheap though - e.g. €0.20 - which is much more appealing than debit and credit cards which are often percentage-based.

From a quick browse of the technical documents - it sounds like there are less consumer rights with SEPA payments as well - the window for recalling payments is much shorter at 10 business days, and there appear to be fewer reasons to allow such a recall.

So cheap fees and less chargebacks... can understand why they love it!
 
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