Player Beware Del Oro Casino — we’re Rogues!

[The Dude]

My apologies, but I have been away for a bit, and this popped up while I was gone.

So - getting back to this - besides that these people were poaching UK players - it seems that the Del Oro i-Gaming rep got overzealous and started a sock puppet moment here:
Del Oro Casino — Instant withdrawals and much more

These two player accounts were opened on the same computer, knowingly and purposely, and used to instil deceitful fakery that would normally get them permanently banned and tossed into the rogue pit. But I feel that this should be a learning moment for them - so I am suspending the account for 60 days.

This is the last forum anyone should choose to bamboozle. So I hope this serves as a lesson to everyone.

 

[jasonuk]

Just reading this thread after the newsletter, so a couple of observations to add.

Hey Satchnz!

Ya it seems to be the case for new releases amongst the industry. Jackpots and max wins come at the same frequency regardless of RTP though as its all completely random.

And RTP is a hypothetical value based over millions and millions of spins so regardless of rtp you can deposit 10 and leave with 10,000 based on luck! We've seen some crazy wins that even I was surprised with

In land casinos they typically lower RTP to high 80s or very low 90s which is very rarely found in online casinos.

This is nonsense on many levels...

• RTP and volatility are different dimensions of a slot - a different math model can (and often will) adjust the frequency of big wins whether it changes the underlying RTP or not. Trying to suggest a lower RTP slot is the same as a higher RTP slot with the same graphics would be dishonest (and if you think an operator wouldn't do that then William Hill says hello!).
• RTP is a theoretical value based on tangible mathematics - not hypothetical.
• I don't think you've looked far if 86-92% is "very rarely found" in online casinos... the high seas, despite pushing "lower overheads" has quickly followed the downward spiral of the regulated markets in reducing RTPs...

I noticed the hype around this casino and decided to check a few things out to see if I would play there at all. Note that this is assuming I didn't know about Casinomeister and this casino. Imagine I just discovered it online and have €2,000 in my pocket ready to deposit if it's a decent site.


At the moment, I wouldn't play here.

Really useful guide. Seems like they get a number of the foundational pieces wrong which isn't ideal, and things like a 2% withdrawal fee (uncapped) is a trick from a bygone era. It doesn't matter if you are waiving it for CM members or other arbitrary criteria, the fact is that it's still being charged to customers.

I guess we'll see what they have to say in 6 weeks.

 

[lockinlove]

Ya, they pulled the old BTG stunt. Remember when BTG created duplicate accounts to prop themselves up? Not cool guys! I saw it and posted right after as it was quite obvious. You seem like a decent casino so you really didnt need to do that

Also, using terms like "our special rtp" is not ok either. RTP is rtp. There is no special rtp and trying to fool us like we are idiots isnt cool either !

Just be straight forward and honest and the players will come.

 

[jasonuk]

Ya, they pulled the old BTG stunt. Remember when BTG created duplicate accounts to prop themselves up? Not cool guys! I saw it and posted right after as it was quite obvious. You seem like a decent casino so you really didnt need to do that

Ah yes, that megaways had so much potential that they had to start entering simulated screenshots into their own competition...

As we said before, when it comes to "potential" with BTG, look at the DHV lineage... megaways never had it, and probably never will...

 

[justdoit]

morning, I made small deposit this morning, some good games are missing, like wanted dead or wild, when you accept bonus, many games you cant play even if you play with out bonus founds, we all read pay deposit fee on crypto, but chargering withdraw fee is crazy, withdraw is fast

 

[dinu]

Still going and playing. Raise the rtp on Pragmatic, Thunderkick and No limit so I can play them. I dont play 94% rtp slots and lots of people here might not even sign up to your casino because of that.

Thanks!

This !!!!!!

 

[dunover]

This !!!!!!

You're in France. Del Oro do not have a license to offer you gambling in France. So have you played there?

 

[dinu]

Hello everybody ! Can we talk about their vip status that doesn’t exist ??? Is there anyone who receive an invitation for this status and then nothing ?

 

[dinu]

We make personalized bonuses every day for our players with higher / no max cashouts. We are a very interactive casino. That is why we attract so many VIPs. If you come into our support chat, we will make you a bonus with no max cashout. Come see for yourself, give us an opportunity to show you what im talking about!

Give them the code MeisterVIP and my team will know to do this for you.

I don’t get it deloro … I receive a vip invitation since August ..we are October and yet I didn’t see any fantastic treatment or bonus

 

[dinu]

You're in France. Del Oro do not have a license to offer you gambling in France. So have you played there?

What?????!!!!!

 

[dinu]

They said they have

 

[jasonuk]

They said they have

If they are telling you they are licensed in France then they are lying - they are licensed in Anjouan.

Over the past couple of decades, many casinos have operated in a grey market - where they are licensed in their home country, but can accept players from other countries. This creates a complicated web of scenarios which may or may not be permitted.

For example:

• The operator, who is licensed in Anjouan, may be able to accept players from other countries.
• The player may be able to sign up to such a site - with the large warning that they are foregoing any player protections they would expect in their home country.
• A commercial partner such as CM may not facilitate such transactions - because a German company would be subject to EU laws, and both France and Germany have regulated markets.

The problems start when operators mislead customers, or customers misunderstand the situation - and when things go wrong, they can really go wrong.

For clarity, this "grey market" is how Curacao operated for many years, but under the new CGB licenses this is no longer true as France (along with US, UK, Germany, Australia, Netherlands and a few others) is explicitly forbidden by their license... hence the exodus to no-name jurisdictions like Costa Rica and Anjouan.

 

[The Dude]

....

• A commercial partner such as CM may not facilitate such transactions - because a German company would be subject to EU laws, and both France and Germany have regulated markets.

No longer a German company here.

 

[jasonuk]

No longer a German company here.

Oops, as I quipped in another thread "the terms and conditions are binding" so I'm going to use that as my shield since I checked those and they haven't been updated yet

It's the same argument why a lot of casino streamers moved to Malta - they are commercial entities, and facilitating unlicensed or unregulated gambling can lead to headaches including legal action...

The regulators are starting to pick up the slack regarding crypto scams, so hopefully they will turn their attention to this side of the fence as well.

 

[gamblerotobakero99]

for me the slots on del oro seem very cold and the bonuses in my last 3-4 deposits always pay under what you buy them on pragmatic i usually play with idr on cheap and spin dozens of dozens of hands

 

[StupidButLucky]

for me the slots on del oro seem very cold and the bonuses in my last 3-4 deposits always pay under what you buy them on pragmatic i usually play with idr on cheap and spin dozens of dozens of hands

you had bad luck and thats it. The slots are defenetly connect to the server of the game provider, so your bad run has nothing to do with the casino. most of the slots have a 95%+ RTP

 

[irish-ranger]

for me the slots on del oro seem very cold and the bonuses in my last 3-4 deposits always pay under what you buy them on pragmatic i usually play with idr on cheap and spin dozens of dozens of hands

I've actually had a decent run the last 2 weeks on this out fit and withdraws on bank transfer are done in 30mins.

 

[armster]

No complaints about Del Oro. Won a bunch with Hacksaw and had an easy withdraw in the mid 4 figures. They jumped in with both feet here when they probably should have dipped their toes in to test the temperature but the casino itself is a good one and it's getting a lot of praise elsewhere. Hope they don't pull the RTP rug out like certain other casino groups. And perhaps listen to feedback about increasing NLC/Pragmatic RTP

 

[gamblerotobakero99]

you had bad luck and thats it. The slots are defenetly connect to the server of the game provider, so your bad run has nothing to do with the casino. most of the slots have a 95%+ RTP

i guess so , well pragma haves 94

 

[gamblerotobakero99]

maybe the problem is that i play with idr so the slots r lowered because you can play plenty of hands

 

[itsme123]

I've actually had a decent run the last 2 weeks on this out fit and withdraws on bank transfer are done in 30mins.

How long did the verification take? I decided to try them again after 2 crap sessions a few weeks back , had a great run, added selfie and document yesterday and was able to withdraw £800 which hit my bank in minutes.
That left me £250 in the balance, played it up to £1250 and its now back to awaiting verification.
Very frustrating.

 

[Oscar Arnhem]

How long did the verification take? I decided to try them again after 2 crap sessions a few weeks back , had a great run, added selfie and document yesterday and was able to withdraw £800 which hit my bank in minutes.
That left me £250 in the balance, played it up to £1250 and its now back to awaiting verification.
Very frustrating.

5 min when you contact chat support

 

[itsme123]

5 min when you contact chat support

Tried that , they are saying 2-5 business days even though I mentioned that on the forums that John says Chat can do it…
Don’t understand how I’m verified yesterday but not today

 

[itsme123]

Just got further clarification from Chat that the 48 hours is actually 6 x 8 hour business days , but in their words “ why not have some fun and play a bit more while you wait “.
For context I made a £50 deposit , played up to £1170. I added documents on Sunday and after a few hours I was able to withdraw £817 as this was the max and it included a £16 fee.
After some more luck I got up to £1,000 and tried to withdraw yesterday but was unable to as I wasn’t verified and Chat said it was a glitch that allowed me to withdraw.
So now I’m up to £1360 after another decent run over various slots, but they seem determined to get me to play it down and it’s pretty clear that this is a stalling tactic.
So all the positives that I had from playing over the last 4 days have completely evaporated and I fully expect them to do anything they can to avoid paying.
At the end of the day I’ve only myself to blame for playing at an offshore site, should have known better and will stick to UK bookies from now on.

 

[dunover]

48 hours = 6x8hr business days. Never heard so much bollocks.In that case their staff will all live to 240+ if 2 real days is 6 days in their universe.

 

[itsme123]

48 hours = 6x8hr business days. Never heard so much bollocks.In that case their staff will all live to 240+ if 2 real days is 6 days in their universe.

Yes, the chat told me yesterday they would leave a note with compliance to move things on and when I contacted them this morning and told them I’d been waiting 50 hours that’s when they came up with the 6 x 8 hour crap and told me they were still well within their limits.
And chat is quick to point out that there’s lots of big wins waiting for me if I play on….. shysters of the first degree.

 

[ChopleyIOM]

I for one am absolutely gobsmacked, shocked, deeply surprised, and amazed beyond compare to see that this one has started to go sideways.

There were no warning signs whatsoever, for example, right back on page one of this thread.

 

[itsme123]

I for one am absolutely gobsmacked, shocked, deeply surprised, and amazed beyond compare to see that this one has started to go sideways.

There were no warning signs whatsoever, for example, right back on page one of this thread.

My bad, I knew what I was doing I just didn’t expect to win…
I suppose I thought it had an air of credibility by posting on CM and some seasoned members getting paid and giving decent feedback.
I’m ahead due to the glitch that allowed me to withdraw and I’ll know not to play there again whether they pay me the balance or not.
The chat function has now disappeared for me, obviously they didnt like me asking questions about when I would be verified.

 

[Jono777]

Unban the rep = paid in 60 seconds

Seriously try it lol.........

 

[Guntis]

Unban the rep = paid in 60 seconds

Seriously try it lol.........

You mean in 60 secs without using the code "John Said"?

 

[jasonuk]

My bad, I knew what I was doing I just didn’t expect to win…
I suppose I thought it had an air of credibility by posting on CM and some seasoned members getting paid and giving decent feedback.

Remember we're moving into the new era so there's some untested waters with the new CM owners (which can include some teething issues, as we've seen with a few grey zone launches already).

Also as mentioned further down the thread they seemed to be giving CM members preferential treatment - in a way that didn't sit right because it meant their other customers will still being charged 2% withdrawal fees and other nasties.

I’m ahead due to the glitch that allowed me to withdraw and I’ll know not to play there again whether they pay me the balance or not.
The chat function has now disappeared for me, obviously they didnt like me asking questions about when I would be verified.

"48 hours" being construed as 6 business days is a new one on me... particularly shocking for a site that cites in their terms and conditions that "Withdrawals are processed 24/7 even on the weekends" (as opposed to 24/7 not on the weekends? ).

Decided to have a deeper look into this site, and I'm somewhat concerned how this site is/was even in the Grey Zone:

• worthless business license (Costa Rica);
• payment processor "based in Cyprus" that primarily focuses on credit cards, debit cards and e-wallets, rather than crypto (as is tradition with the high seas);
• to me (as a UK visitor, non-VPN, not registered; being offered GBP-denominated promotions) their payments portal shows deposits via "credit card" (which would require merchant fraud to function) and a number of deposit methods that cannot support withdrawals;
• a clumsy T&Cs that conflicts with itself and clearly hasn't been written by a lawyer or similar;
• additional terms start to apply to withdrawals above $1000 USD, with a monthly payment plan above $50k USD (despite being a "casino for VIPs") - plus the 2% blanket withdrawal fee;
• "all of our bonuses are non sticky" unless you read the terms and conditions which say otherwise
• Headline "max cashout: 10x bonus amount" but other parts of the system quote this can be as low as 0.66x;
• you grant them the right to spam you with promotion messaging via all platforms;
• a very suspicious stream of 10/10 reviews on other platforms such as AG, which given we've already seen fake accounts here that "9.6" rating on AG should be viewed with very heavy suspicion of paid reviews.

So much of this screams run away...

 

[Djcent]

48 hours = 6x8hr business days. Never heard so much bollocks.In that case their staff will all live to 240+ if 2 real days is 6 days in their universe.

I understand your confusion! It really does sound absurd if you interpret 48 hours as “6 workdays.” However, in some corporate contexts, this kind of logic is used when a workday is divided into 8-hour shifts (instead of calendar days).

For example, working 48 hours with 8-hour shifts would be divided into 6 parts, forming 6 work shifts of 8 hours each. This doesn’t mean a week or 6 calendar days have passed—it’s only about the number of 8-hour work periods.

It can indeed be confusing, but sometimes this system is used to assess employee workload and count their hours worked. For simpler understanding, though, it’s often easier to use calendar days.

How do you like this explanation?

For a casino, this is considered a norm of communication, for a player, this is complete nonsense. The operator will sometimes say something to somehow justify the delay in payment, which would never occur to an adequate person. I encounter such explanations every time I put money on withdrawal.

 

[itsme123]

I understand your confusion! It really does sound absurd if you interpret 48 hours as “6 workdays.” However, in some corporate contexts, this kind of logic is used when a workday is divided into 8-hour shifts (instead of calendar days).

For example, working 48 hours with 8-hour shifts would be divided into 6 parts, forming 6 work shifts of 8 hours each. This doesn’t mean a week or 6 calendar days have passed—it’s only about the number of 8-hour work periods.

It can indeed be confusing, but sometimes this system is used to assess employee workload and count their hours worked. For simpler understanding, though, it’s often easier to use calendar days.

How do you like this explanation?

For a casino, this is considered a norm of communication, for a player, this is complete nonsense. The operator will sometimes say something to somehow justify the delay in payment, which would never occur to an adequate person. I encounter such explanations every time I put money on withdrawal.

For a casino to say it takes six business days to view a selfie and a document to confirm identity is pure nonsense, its only to stall in the hope customers will play winnings away.

 

[Djcent]

For a casino to say it takes six business days to view a selfie and a document to confirm identity is pure nonsense, its only to stall in the hope customers will play winnings away.

I totally agree with you. I've been in the game since 2013. I've seen a lot of lies and cheating from operators.

 

[jasonuk]

I understand your confusion! It really does sound absurd if you interpret 48 hours as “6 workdays.” However, in some corporate contexts, this kind of logic is used when a workday is divided into 8-hour shifts (instead of calendar days).

For example, working 48 hours with 8-hour shifts would be divided into 6 parts, forming 6 work shifts of 8 hours each. This doesn’t mean a week or 6 calendar days have passed—it’s only about the number of 8-hour work periods.

It can indeed be confusing, but sometimes this system is used to assess employee workload and count their hours worked. For simpler understanding, though, it’s often easier to use calendar days.

How do you like this explanation?

That might make sense if they said "48 business hours" (which would be the equivalent of "6 business days")...

People would still misunderstand that as 2 calendar days (when it isn't, as you've explained above) but the intent would be accurate albeit prone to misunderstanding.

For a casino to say it takes six business days to view a selfie and a document to confirm identity is pure nonsense, its only to stall in the hope customers will play winnings away.

Which normally is the hidden taboo, but this lot seem to be openly admitting it by goading their players into playing on and losing it all...

 

[dunover]

I understand your confusion! It really does sound absurd if you interpret 48 hours as “6 workdays.” However, in some corporate contexts, this kind of logic is used when a workday is divided into 8-hour shifts (instead of calendar days).

For example, working 48 hours with 8-hour shifts would be divided into 6 parts, forming 6 work shifts of 8 hours each. This doesn’t mean a week or 6 calendar days have passed—it’s only about the number of 8-hour work periods.

It can indeed be confusing, but sometimes this system is used to assess employee workload and count their hours worked. For simpler understanding, though, it’s often easier to use calendar days.

How do you like this explanation?

For a casino, this is considered a norm of communication, for a player, this is complete nonsense. The operator will sometimes say something to somehow justify the delay in payment, which would never occur to an adequate person. I encounter such explanations every time I put money on withdrawal.

Why not 4 work days if 12 hour shifts? Semantics.

 

[itsme123]

It seems like a good dose of Belfast gurning works..... I have just received and email to say my account has been verified and I have been able to withdraw another £817.
Leaves me £540 to play around with later in the week.
Once thats done I will make my way to the door in an orderly fashion £1500 ahead...

 

[itsme123]

In my bank already , just a pity they pissed about so much and took the shine off a great run that I’m having .

 

[Sabine1984]

So how come my chat is being blocked as soon as you ask questions about licenses? Chat button isnt even a option anymore lol

 

[Jono777]

Just a thought... Has anyone PM'ed and unblocked the Del Oro rep yet to say it's all systems go again

 

[jasonuk]

So how come my chat is being blocked as soon as you ask questions about licenses? Chat button isnt even a option anymore lol

Not a good sign...

I can imagine the operators that are fleeing to Anjouan are the ones that don't want to answer those questions though, because there's rarely a good answer.

Just a thought... Has anyone PM'ed and unblocked the Del Oro rep yet to say it's all systems go again

Think you're a week early for that one... not that I'd expect things to improve given what's unravelled in the seven weeks since!

 

[Jono777]

Not a good sign...

I can imagine the operators that are fleeing to Anjouan are the ones that don't want to answer those questions though, because there's rarely a good answer.


Think you're a week early for that one... not that I'd expect things to improve given what's unravelled in the seven weeks since!

Kind of meant as a tongue in cheek joke he can start his spamming again after Bryan's retirement lol.

Shame really as this really seems a case of "If something looks too good to be true...."

 

[itsme123]

In fairness they paid me in full and I did make a few more deposits. Overall I ended up £2973 ahead and timed out until after Xmas.
They also seem to have a sister site out there, Heats , who started to spam me when I timed out. When i asked on their chat if they were a sister site they said they never heard of Del Oro, even though the language used by their chat was exactly the same, the names were similar to the Del Oro chat.
I decided not to take advantage of their " even bigger RTP's".

 

[Oscar Arnhem]

I play there every week,no problems and fast cashout.

 

[maxd]

Just a thought... Has anyone PM'ed and unblocked the Del Oro rep yet to say it's all systems go again

Just checked, his ban is set to come off on the 23rd. Given the multiple Terms violations — multiple accounts, shilling, cross-posting, etc — I’d say that not only were his 60 days fully deserved but I’m fully inclined to respect Bryan’s wishes on that one and leave it run its full course.

- Max

 

[jasonuk]

In fairness they paid me in full and I did make a few more deposits. Overall I ended up £2973 ahead and timed out until after Xmas.
They also seem to have a sister site out there, Heats , who started to spam me when I timed out. When i asked on their chat if they were a sister site they said they never heard of Del Oro, even though the language used by their chat was exactly the same, the names were similar to the Del Oro chat.
I decided not to take advantage of their " even bigger RTP's".

Same web design, same features, same terms and conditions... it'll be a sister site even if they're not disclosing that to you.

If they are actively targeting players who have taken a break from playing (a timeout rather than a full self-exclusion in this case), then that's a candidacy for rogue status imho...

 

[SCATT3R]

According to guru, the dodgy casinos Heats and Del Oro are indeed related:

 

[SCATT3R]

Shame the DelOro rep is unavailable, I'd have liked to ask him if they still reopened accounts previously closed due to gambling addiction or if this rogue practice has been abandoned.

 

[Sabine1984]

Deff the same

And if I look on trustpilot ... many of the positive reviews are new accounts with only 1 review.

 

[jasonuk]

Deff the same

And if I look on trustpilot ... many of the positive reviews are new accounts with only 1 review.

Reviews of casino sites tend to be in three camps - those that don't understand mathematics, those that are being incentivised to post a positive review (free spins, bonuses etc), and then the modest number of genuine positive or negative reviews.

The problem is, the first two groups tend to drown out the third - which is a problem when you're looking for a genuine review and the vast majority aren't genuine.