Player Beware Del Oro Casino — we’re Rogues!

Here be trouble!
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Hey Oscar!

We take this fee off for a large majority of our players per request.

As you know we work to make players happy. So if they wish for their fee to get take off, we typically do so :)

Begs the question, why have a fee? Players hate them, so if you are in the business of keeping all your players happy, you should just drop them.

Anyway, nice to have a responsive rep, answering everyone's questions. GL!
 

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Find online casinos deemed rogue at Casinomeister
Begs the question, why have a fee? Players hate them, so if you are in the business of keeping all your players happy, you should just drop them.

Anyway, nice to have a responsive rep, answering everyone's questions. GL!
We do get asked this question pretty often.

Many times players take advantage of our instant withdrawals, and literally just deposit to withdraw with a different psp. This fee serves as protection against fraudulent players like that, and other situations too.

Of course :) I enjoy this forum a ton. It feels like I'm entering a market where I must negotiate the price I want for the item I'd like to buy lol, lots of fun 😂

Plus I feel like I'm making new friends, this community is incredible. Truly.
 
Hey!

We have many providers with RTP 96% and higher, depending on the game of the provider. We have seen games with 94% pay much bigger than 96% but we have also seen it the other way around.

That is the beauty of slots, you never know when will be the big spin 🤩
I was one of the first people to play at your site. And I still am going to say the same thing as I said before - RTP up providers like NLC, Pragmatic, Thunderkick, and any others. This is the only thing stopping you from getting on the same level as the Gamdoms, Bitstarz, BC.Game etc, Rollbit, 500. all of which offer highest RTP and also instant payouts and nice VIP perks.

I played on your site because of the initial bonus terms and because Hacksaw is at max RTP so I could comfortably sit there and do bonus buys across their catalog. I stopped playing there because Hacksaw eventually goes cold, and I'm not going to change to do bonus buys on Prags and NLC set at 94%. I might as well piss gasoline on my money and light it up. Once the novelty wears off this will ring true for many players.

The customer service is fantastic and certainly a draw. But at the end of the day the product needs to align with what you're trying to accomplish. Lowered RTP is big pull away on such popular providers.
 
I was one of the first people to play at your site. And I still am going to say the same thing as I said before - RTP up providers like NLC, Pragmatic, Thunderkick, and any others. This is the only thing stopping you from getting on the same level as the Gamdoms, Bitstarz, BC.Game etc, Rollbit, 500. all of which offer highest RTP and also instant payouts and nice VIP perks.

I played on your site because of the initial bonus terms and because Hacksaw is at max RTP so I could comfortably sit there and do bonus buys across their catalog. I stopped playing there because Hacksaw eventually goes cold, and I'm not going to change to do bonus buys on Prags and NLC set at 94%. I might as well piss gasoline on my money and light it up. Once the novelty wears off this will ring true for many players.

The customer service is fantastic and certainly a draw. But at the end of the day the product needs to align with what you're trying to accomplish. Lowered RTP is big pull away on such popular providers.
Hey Armster, have you had a chance to look at my RTP post? There you can see all of our providers with max RTP. Most of them have this max RTP, very few have below 95/96
 
Hey Armster, have you had a chance to look at my RTP post? There you can see all of our providers with max RTP. Most of them have this max RTP, very few have below 95/96
I have. NLC, Prags, and Thunderkick are too important to not be on max. The only from those providers that aren't lowered are the ones that aren't variable like Sweet Bonanza and original Dog House.

Just providing feedback. I realize I'm not the centre of the universe but I think it's fairly unanimous that you get those slots on max RTP and the people will come and stay.
 
Ah im sorry to see youre getting unlucky :( hopefully you have better luck next time
I've put my account on a 3 month cool down for now. Wasn't lucky with my deposits but there's always next time.

Having the games not open up in NZD is probably my biggest barrier to playing here. Depositing in NZD, account showing in NZD only to have to try and play in another currency sucks.

Support is top notch though, they put me on a 3 month exclusion super fast via email. Love the engagement you're giving this forum too.
 
Hey Avernite,
Im glad you enjoyed your time with us - even though luck wasn’t on your side this time around!

I will check with my team regarding NZD.

We will see you in 3 months, and always feel free to chime into the forum!
 
Ah im sorry to see youre getting unlucky :( hopefully you have better luck next time
It's not bad luck, it's low RTP. If everything depended on luck, I would be a millionaire. And since you have the opportunity to change the RTP, the decisive role is played not by luck but by your desire to give a chance to win or not.
 
Before i register and start depositing, i am assuming being a dutch player is ok? Hearing some good things about you guys in an other forum, so eager to start.
 
Before i register and start depositing, i am assuming being a dutch player is ok? Hearing some good things about you guys in an other forum, so eager to start.
Hey Insje!

Very happy you found out about us! Tell them John said you can get instant verification once you submit docs––

Also tell them to remove your withdrawal fee and that John approved it ;)
 
After you issue the bonuses go into your secret lab and open the rtp combobulator and slighty raise the rtp on no limit, prags and thunderkick. Would love to play them! Especially thunderkick, I miss being able to play those slots. 94% rtp. No can do!

Gonna beat that drum until we convince you! BANG BANG
 
Had a nice session this morning, played lots of different games and really enjoyed the older NetEnt titles you carry. I Love Twin Spin, It's dead for ages, then goes into crazy mode, linking up for a few minutes.

I couldn't get Quickspin or Yggdrasil games to work; they came up with an error. Also, Hacksaw games cannot be played in GBP; it is not selectable from the menu and it defaults to EUR.

Another annoyance is the balance at the top of the screen updates on some providers before the spin plays out. NetEnt did this on all games.

How's this for a balance saver?
 

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Hey Ritae!

Im glad you had a nice session!

With regards to quickspin, we are aware that there are issues with some games. We already sent them to the provider to check our connection with it. There are still many games that do work from that provider. I played Eastern Emeralds with no issues for example.

Same deal with Yggdrasil, Golden Fishtank has no issues as well.

Can you send our live support the games that you tested from the provider that didn't work so they can send it to the provider for checking?

I will ask our team about GBP for hacksaw now!

Thanks!
John
 
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Had a nice session this morning, played lots of different games and really enjoyed the older NetEnt titles you carry. I Love Twin Spin, It's dead for ages, then goes into crazy mode, linking up for a few minutes.

I couldn't get Quickspin or Yggdrasil games to work; they came up with an error. Also, Hacksaw games cannot be played in GBP; it is not selectable from the menu and it defaults to EUR.

Another annoyance is the balance at the top of the screen updates on some providers before the spin plays out. NetEnt did this on all games.

How's this for a balance saver?
HUGE UPDATE:

I spoke to the providers team in our company and they spoke to Hacksaw and we now have GBP on that provider.

We value your preferences very seriously, so thank you ritae!

Kind regards,
John
 
@Del Oro Casino ,i cant find the LAST played and NEW games functie.

Also thanks for the 90€ bonus(cashed 600€)

ps:Yggdrasil and relax gaming cant be played from the netherlands
Hey Oscar!

Welcome back

Amazing! So happy you got a really nice win. Glad to see you are being well taken care of here 😃🤝

You should be able to see the "Recent Games" tab on the menu. Here you can see all of the games you have played last and beyond that as well.

We are working to get a new releases filter. It is on the roadmap for the company. We sent them this idea already a few weeks ago.
 
HUGE UPDATE:

I spoke to the providers team in our company and they spoke to Hacksaw and we now have GBP on that provider.

We value your preferences very seriously, so thank you ritae!

Kind regards,
John

Thanks. Will give Hacksaw another go tonight.

Is it allowed to play two different slots at the same time? Often I will have a game on in the background like Lil Devil while I'm playing other games.
 
I will give this a go, if available in the UK,over the weekend.
Please direct such matters to the Del Oro rep in private. The UKGC reads these forums. We do not condone casinos without a proper UKGC license promoting to UK players. Full stop.

- Max
 
Further to the above: I would encourage anyone that sees this casino rep — or any other — enticing, aiding or otherwise encouraging UK players to join their non-UKGC casino to Report any such posts to us without hesitation.

The UKGC has previously threatened to shut us down in the UK if we allow non-UKGC casinos to promote to UK players. We will not allow this to happen and would very much appreciate your assistance in ensuring it does not.

FYI:

Report a post. Why would you? Why should you? - Casinomeister Forum

- Max
 
Please direct such matters to the Del Oro rep in private. The UKGC reads these forums. We do not condone casinos without a proper UKGC license promoting to UK players. Full stop.

- Max
Oh right. It's one of those places. I genuinely thought that due to being allowed to post here they were endorsed by the siteand therefore legit. I will take a raincheck as our US friends say.
 
These guys are legit, just because they don't hold a UK license doesn't mean that they are not. I don't blame operators getting out the UK. The cost, regulatory hurdles, and potential tax hikes on the way, just make it an ever more unattractive market to operate in.

You are perfectly fine to take a raincheck, but just because DelOro doesn't have a UK licence does not make it any worse than a casino that does.

They've had quite a lot of positive feedback in this thread and it is great to see a very active rep.
 
These guys are legit, just because they don't hold a UK license doesn't mean that they are not. I don't blame operators getting out the UK. The cost, regulatory hurdles, and potential tax hikes on the way, just make it an ever more unattractive market to operate in.

You are perfectly fine to take a raincheck, but just because DelOro doesn't have a UK licence does not make it any worse than a casino that does.

They've had quite a lot of positive feedback in this thread and it is great to see a very active rep.
Thanks for that Conker :)

We live for the happiness of our players. Literally. My job is to make players happy. So if anyone needs anything let me know always 😊
 
I wonder what they get from reading posts on CM forums? They 100% don’t act on any of our concerns and primarily this is a forum for players. Maybe to scout for possible future enormous fines to impose on operators?
While you make a fair point the small amount of us who get a good win on a casino in the UK want to get our money and have recourse to get it. Being licenced in Curacao and not in the UK,if the player plays from there (as I would) makes it easier to not pay out any winnings.
 
Dear Del Oro Casino rep,
Just to mention, and as the mods have told you in private, you are on thin ice here, and your account would have been bannd in a New York minute if I wasn't on the road at the moment.

No matter how you colour it, you are violating numerous rules here just to make a buck. You know as well as I do that your casino is taking illegal bets since the UK has stringent laws against this. If you DIDN'T know this, then what kind of rep are you besides a marketing person?

Seriously, you are here to provide information about your casino operations, and to provide assistance to players or affiliates who need help that your support can't provide. That's it. No marketing- no poaching of players - nothing else.

Please refresh yourself with the rules for igamig reps.

The reps for the Accredited casinos who invested in the trials and tribulations of becoming accredited are probably livid watching you poach their players. I know I would be if I were them. I woukd definitely be pissed off.

Thread locked from further marketing posts from you. Feel free to do what you want when I'm gone, but for now, shut it.
 
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