Dama nv has disabled my all casino accounts

[hubbadubbadingdong]

From what I say it wasn't a matter of complaining too much, it was an issue of assuming that their language Terms were not superseded by the English language Terms. They were and always would be, as stated in the Terms. Bummer for that player but there you go.

- Max

Language terms not superseded by english terms.

Can you explain to an idiot like me what on earth that means ?

 

[hogexd]

Language terms not superseded by english terms.

Can you explain to an idiot like me what on earth that means ?

AFAIK, it’s basically that if a casino is translated to multiple languages, and there happens to be a discrepancy somewhere in the casino terms (regarding bonuses, wagering etc) where something is either different or missing when switching languages, the primary language (usually English) terms will always be used to determine if terms were breached or not.

 

[maxd]

AFAIK, it’s basically that if a casino is translated to multiple languages, and there happens to be a discrepancy somewhere in the casino terms (regarding bonuses, wagering etc) where something is either different or missing when switching languages, the primary language (usually English) terms will always be used to determine if terms were breached or not.

Quite so.

 

[maxd]

Thanks for the reply, Max.
I kind of figured that they'd stick to their guns as, in my conversations with support (different casino, but part of Dama), they've completely ignored anything I've had to say and instead keep quoting the same (and misused) rule from their terms and conditions.

I guess there's no point in me pursuing my case, as they'll just double down on their own interpretation of the rules and their shiny Curaçao license will continue to work on its tan.
This is a shame, really, as I do enjoy playing at any number of their 500 or so casinos lol

FWIW we've had pretty good results in dealing with Dama casinos. If you like us to take a crack at it for you -- costs you nothing but a few mins -- I'd be happy to do so. You'll need to file a Player Arbitration (aka PAB) request with us, that process starts here: Submit Your Online Casino Complaint - Casinomeister . If you decide to proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to respect the PAB Rules could slow, damage or even void your PAB.

 

[hemmula]

Let' me also share my similar issue with Dama, N1 and Hollycorn casinos. Few days ago I found out that all my accounts on all on those brands was closed. I tried to Ask them why but dont get any answers.

Are those casinos all somehow related cause all got closed at the same time? And I find it odd that are they somehow sharing my details between different casinos cause all got closed. Is that even legal?

And I didn't break any rules there as far as I know.

Any opinions on this?

 

[maxd]

@hemmula , you know the PAB process so I welcome you to take that route, we should be able to get you an answer for you pretty quickly. Assuming all is legitimate of course.

- Max

 

[hemmula]

Great, thank you @maxd ! I Will do that as soon as possible.

 

[Saint90]

Hi there, is there an update regarding this post ? I am also banned on all DAMA N.V. Casinos without any reason given. I thinks its because i used to many bonusses. Do you guys think i could still make an account on a NEW Dama casino with a other email adress than my current "banned" one? Or is this against their terms ?

 

[maxd]

@Saint90 , as mentioned above we can usually get answers from Dama pretty quickly via our Player Arbitration (PAB) service. If that appeals to you here's a guide to submitting a PAB: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum .

If you do decide to proceed please ensure that you have read and understood the Player Arbitration Policies and Procedures.
Be aware that failing to comply with the PAB Rules can delay, damage or even cancel your PAB.

Please note that creating another Dama account by using a different email etc to circumvent the ban is almost certainly going to cause you more problems than you already have.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

 

[maxd]

FTR we've heard back from the Dama people regarding the @Saint90 case and they say the ban is final and non-negotiable but they are happy to hear from the player if there are any unresolved balance issues (which I understand to NOT be the case).

- Max