Hello, masters. I need help. Do not what to do else.
My story begins on Apr 22 since Konung casino (Dama nv) reduced my balance for over 900 usd after I had wagered deposit bonus. After unsuccessful conversation at live chat I decided to make complaint at one of gambling forums. 3 weeks have passed without any reply nor from casino, neither from operator. As it said at the page of konung casino license validator, Antillephone should only be contacted by players when they believe an Оperator is in breach of their license. So I decided to send email with detailed story about konung casino to complaints@gaminglicences.com. Later I found out at one of gambling forums that Antilephone never answers for complaints. And there was an advice at that forum to send email to company or person that manages casino operator. So according to Curacao commercial registry for Dama nv this company's name is Allyant Group B.V. So I sent the same story to corporate.solutions@allyant-group.com. At their site I also found email of one of employee (jennifer.streedel@allyant-group.com) and send 3rd email to it, honestly believed that one of sent emails should work. But instead of resolving my problem with koning casino I got....all my accounts (near 20) at casinos operated by Dama nv were disabled today. I didnt receive any email nor from Antilephone, neither from Allyant Group B.V. Some casinos I contacted via live chat infromed me that my account was closed/disabled due to administrator decision without any remark and this decision is final.
Is there any idea of such manner of Dama nv and what should I do?
My story begins on Apr 22 since Konung casino (Dama nv) reduced my balance for over 900 usd after I had wagered deposit bonus. After unsuccessful conversation at live chat I decided to make complaint at one of gambling forums. 3 weeks have passed without any reply nor from casino, neither from operator. As it said at the page of konung casino license validator, Antillephone should only be contacted by players when they believe an Оperator is in breach of their license. So I decided to send email with detailed story about konung casino to complaints@gaminglicences.com. Later I found out at one of gambling forums that Antilephone never answers for complaints. And there was an advice at that forum to send email to company or person that manages casino operator. So according to Curacao commercial registry for Dama nv this company's name is Allyant Group B.V. So I sent the same story to corporate.solutions@allyant-group.com. At their site I also found email of one of employee (jennifer.streedel@allyant-group.com) and send 3rd email to it, honestly believed that one of sent emails should work. But instead of resolving my problem with koning casino I got....all my accounts (near 20) at casinos operated by Dama nv were disabled today. I didnt receive any email nor from Antilephone, neither from Allyant Group B.V. Some casinos I contacted via live chat infromed me that my account was closed/disabled due to administrator decision without any remark and this decision is final.
Is there any idea of such manner of Dama nv and what should I do?