Da Vinci's casino/ Rival Gaming scam

[UnitedWeStand]

Hi all...first post.

I've been a long time online casino player and enjoy the games very much. I stumbled upon the Rival Gaming games and probably enjoy them the most. I first started with Paradise8 (down roughly 10-12k?), never had a problem with them and actually had 2 successful cashouts that hit my ewallet rather quickly. My wife also plays on my accounts (as you cannot have 2 within the same household) but she literally has no control and after some big losses goes to the self-exclusion page and self excludes "permantly" (another bogus thing about these sites--you can reinstate acct at any time by simply "live chatting" a rep--however, this is a topic for another time).

After Paradise8, I went to Cocoa Casino (rival gaming also) and proceeded to lose a bunch here also (this was very recent--maybe-5-7k?). No cashouts here and after a little time off I went to DaVinci's casino. Was able to open an acct (ALL of these accts were opened under my name/address/email etc) and proceeded to make 2 deposits. The second deposit I had run up to $2500 winnings and went to cashout. As per the norm...the cashout pended for 24hrs and then disappeared into the "processing" window of the cashier (it is now an irreversable cashout). All in all this acct has been opened about 5-6 days at this point as I'm awaiting cashout into ewallet express.

Lo and behold..I go to log in today into DaVinci's and my acct is suddenly locked?????????? I go to live chat and they say I had chargebacks??? from some casino (Ruby Royal) I never heard of ($600 worth) that were in the rival gaming network. Now this poses a hell of a lot of questions....

1) IF I had chargebacks from another rival gaming casino.....how the hell was I allowed to open an account in DaVincis? I mean, if I "scammed" them before would'nt I "scam" them again?

2) How was I allowed to deposit when DaVincis had no intention of paying me? Were they "freerolling" with my $$? It sure seems like it....if I lose--I lose no big deal. If I win...well f him we're not paying.

3) IF I DID charge back $600.00, why are you HOLDING $2500 ???? Just simply deduct it and pay the balance...also please show me proof of said chargebacks.

LOL....I did keep the chat log of the convo with the rep..it is priceless. I mentioned the 5 figure loss at Paradise8 and also the losses as Cocoa (she did confirm my losses and NO PROBLEMS AT ALL WITH THEM).....but all in all what happened here is outright robbery. I also just received an email that stated as soon as I "fixed" the issue of the $600 chargeback (?) with the other casino that they would reopen my account. I mean seriously here.....

Epilogue....

After this nonsense I'm officially done with all online casinos. I closed my ewallet express account. Also unfortunately, given no other recourse, called my visa credit card and charged back (mostly the cocoa ones that were very recent--maybe $1600 total) due to fraud. NOW THEY CAN SAY they have chargebacks...I'm still out roughly $900 but eh....its my own dumb fault for trusting these idiots. Nothing like dropping 17-18k in rival gaming casinos--win $2500--and can't get paid. Live and learn.

 

[lots0]

Wow that really sucks.

RIVAL is not accredited here or at any respectable gaming portal. I have them on a blacklist myself.

But this sounds totally outrageous even for them.

Please don't take offense. But if I don't ask someone else will...
Is it possible that your wife opened an account at Ruby Red, lost and then did a chargeback, without your knowledge?

I only ask this because, the chargeback can be proved beyond any doubt. And while RIVAL is a very questionable group, they are not stupid and claiming a chargback when there was none would stupid of them.

Please post the chat.

 

[darkpixie]

This happened to me once, the Casino in question NEVER made any mention or tried to contact me about it.
3 years later I deposit and lose several sessions and then actually had a winning session and tried to cash out. Guess what? The cash out was denied.
I PM'd the rep here and he looked into the situation and saw there was never any attempt to notify me this had occurred. Which just isn't right considering the large amount of identity and bank fraud these days. Anyways long story short, the casino did not notify of the charge backs and I received my winnings paid in full

 

[lots0]

This happened to me once, the Casino in question NEVER made any mention or tried to contact me about it.
3 years later I deposit and lose several sessions and then actually had a winning session and tried to cash out. Guess what? The cash out was denied.
I PM'd the rep here and he looked into the situation and saw there was never any attempt to notify me this had occurred. Which just isn't right considering the large amount of identity and bank fraud these days. Anyways long story short, the casino did not notify of the charge backs and I received my winnings paid in full

If you want to tell your story, you should start another thread and not hijack this one. THANKS

 

[bernynhel]

...1) IF I had chargebacks from another rival gaming casino.....how the hell was I allowed to open an account in DaVincis? I mean, if I "scammed" them before would'nt I "scam" them again?...

Have you ever deposited at an online casino using eWalletXpress?

 

[darkpixie]

If you want to tell your story, you should start another thread and not hijack this one. THANKS

I wasn't 'telling my story' I was giving some insight as to its happened before and not that unusual. but there is sometimes recourse. Just because you don't agree with me on some issues doesn't mean you need to stalk me and discount every other post I make.

 

[lots0]

I wasn't 'telling my story' I was giving some insight as to its happened before and not that unusual. but there is sometimes recourse. Just because you don't agree with me on some issues doesn't mean you need to stalk me and discount every other post I make.

Ya whatever... Stalking you... you gotta be kidding. Your getting a little out of hand with your personal attacks. Take a chill pill and let the guy have his thread...for god's sake.

I am sure if he wanted to hear 'stories' he would have asked.

UniteWeStand, please let me apologize for the derail of this thread. This is not how things are usually done here.

 

[Nifty29]

Well, as these things usually go, Im certain we dont have the whole story here.....but from what the OP says he pretty much admits he charged back the $600 :

3) IF I DID charge back $600.00, why are you HOLDING $2500 ???? Just simply deduct it and pay the balance...also please show me proof of said chargebacks.

At no point does he expressly state that he didnt chargeback in the first place - and given the fact he charged back afterwards:

Also unfortunately, given no other recourse, called my visa credit card and charged back (mostly the cocoa ones that were very recent--maybe $1600 total) due to fraud. NOW THEY CAN SAY they have chargebacks...

.....makes it more likely he did it the first time IMO.

Actually you did have a recourse - pay the $600 you owe Ruby Royal.

Whatever the reason or cause of the original chargeback, you owe RR that money that you lost fair and square. After all, arent you holding yourself to a different standard by saying they should pay you what they owe, but you shouldnt have to pay them what you owe.

Anyway, CM usually takes a very dim view of chargebacks for whatever reason and its people who do this that have made things so difficult for the honest players when they want to cashout. Thanks!

 

[UnitedWeStand]

Well, as these things usually go, Im certain we dont have the whole story here.....but from what the OP says he pretty much admits he charged back the $600 :



At no point does he expressly state that he didnt chargeback in the first place - and given the fact he charged back afterwards:



.....makes it more likely he did it the first time IMO.

Actually you did have a recourse - pay the $600 you owe Ruby Royal.

Whatever the reason or cause of the original chargeback, you owe RR that money that you lost fair and square. After all, arent you holding yourself to a different standard by saying they should pay you what they owe, but you shouldnt have to pay them what you owe.

Anyway, CM usually takes a very dim view of chargebacks for whatever reason and its people who do this that have made things so difficult for the honest players when they want to cashout. Thanks!

Nowhere did I admit I charged back $600 (as another poster pointed out....if my wife did this and this was the case--I would like to see some proof). It would actually be quite stupid of me to open another acct within the same network with the SAME INFO and actually expect to get paid any winnings....no? I did state that if there was a $600 chgback to please provide proof. If there is proof and since they're in the same network...simply deduct the 600 from the 2500...easy right (I mean their "records" show this alleged chgback from ruby..so simply transfer the funds back to them AFTER showing me proof)? I mean I have lost 17k or so with no problems...

What's really disturbing here is that I was ALLOWED to open an acct with said chargebacks against me. This is oxymoronic in every sense of the word. Realistically I could've lost another 17k and they undoubtedly would've kept taking deposits.....nothing wrong here I guess.

Is there a way to put the chat on here (its printed out--I dont have a scanner)--I didn't save it.

And as for the poster that is quoted here....this is why you use your credit card for purchases because you are protected. Im as honest as the most honest guy out there...but I'm certainly not going to sit back and wait for my $$ in some unregulated industry because I know its not coming. The charges are being charged back as fraud...and this is exactly what this was/is. How I was able to open acct(s) with cocoa and davincis is mind-boggling since I was already targeted as a "scammer". LOL.

 

[vinylweatherman]

Nowhere did I admit I charged back $600 (as another poster pointed out....if my wife did this and this was the case--I would like to see some proof). It would actually be quite stupid of me to open another acct within the same network with the SAME INFO and actually expect to get paid any winnings....no? I did state that if there was a $600 chgback to please provide proof. If there is proof and since they're in the same network...simply deduct the 600 from the 2500...easy right (I mean their "records" show this alleged chgback from ruby..so simply transfer the funds back to them AFTER showing me proof)? I mean I have lost 17k or so with no problems...

What's really disturbing here is that I was ALLOWED to open an acct with said chargebacks against me. This is oxymoronic in every sense of the word. Realistically I could've lost another 17k and they undoubtedly would've kept taking deposits.....nothing wrong here I guess.

Is there a way to put the chat on here (its printed out--I dont have a scanner)--I didn't save it.

And as for the poster that is quoted here....this is why you use your credit card for purchases because you are protected. Im as honest as the most honest guy out there...but I'm certainly not going to sit back and wait for my $$ in some unregulated industry because I know its not coming. The charges are being charged back as fraud...and this is exactly what this was/is. How I was able to open acct(s) with cocoa and davincis is mind-boggling since I was already targeted as a "scammer". LOL.

Chargeback is a pretty strong weapon, yet it seems this was your FIRST resort in resolving this dispute, whereas it should have been your LAST, after all else has failed.

Firstly, you should have asked for details of this chargeback, and then checked these against your own records for the card(s) concerned. IF a chargeback was processed, you would have had the money placed back on your card account at a later date.

In providing such details, the casino would have to look again at it's record, and might just spot any mistake BEFORE they allowed the issue to blow up in their faces.

We KNOW there is a central Rival database, so you are absolutely RIGHT, there is NO WAY you should have EVER been allowed to open further Rival accounts. We also know how quick this central database works when it comes to bonus banning players across the entire network, so there is NO way Rival can explain away the failure to pick up & block a player on record for something FAR WORSE than mere "bonus abuse".

If you read all the threads about Rival, you will find their incompetence beggars belief, and has reached the stage where it might be killing off the company altogether. It could simply be a case of incompetence, that you NEVER made these chargebacks, hence you were not blocked by the automated system, but some incompetent member of accounts got it wrong, and made this accusation against you, triggering these events.

I don't believe Rival did this deliberately, otherwise you might have charged back EVERYTHING, including the 10K+ of earlier losses.

 

[UnitedWeStand]

Chargeback is a pretty strong weapon, yet it seems this was your FIRST resort in resolving this dispute, whereas it should have been your LAST, after all else has failed.

Firstly, you should have asked for details of this chargeback, and then checked these against your own records for the card(s) concerned. IF a chargeback was processed, you would have had the money placed back on your card account at a later date.

In providing such details, the casino would have to look again at it's record, and might just spot any mistake BEFORE they allowed the issue to blow up in their faces.

We KNOW there is a central Rival database, so you are absolutely RIGHT, there is NO WAY you should have EVER been allowed to open further Rival accounts. We also know how quick this central database works when it comes to bonus banning players across the entire network, so there is NO way Rival can explain away the failure to pick up & block a player on record for something FAR WORSE than mere "bonus abuse".

If you read all the threads about Rival, you will find their incompetence beggars belief, and has reached the stage where it might be killing off the company altogether. It could simply be a case of incompetence, that you NEVER made these chargebacks, hence you were not blocked by the automated system, but some incompetent member of accounts got it wrong, and made this accusation against you, triggering these events.

I don't believe Rival did this deliberately, otherwise you might have charged back EVERYTHING, including the 10K+ of earlier losses.

Thanks for the post Vinyl...

I don't have any tolerance for incompetence....ZERO. I'm not waiting around for months to get this resolved...also the chargeback window gets smaller and smaller (I found out) as time goes on...hence the chargebacks now. Its the safe and guaranteed play for me.

I play online poker at Tilt and Stars and have had many many cashouts (including one for 75k that hit my acct the next day). Losing 17k and then winning $2500 and being locked out for some refuted chargeback is just a big LOL to me.

 

[Jasminebed]

Almost all casinos terms and conditions state that if you have any chargebacks at any other casinos you are ineligible to play.

So if you would like to continue playing poker, I suggest you contact your poker sites and inform them of the incident, and make sure that any future wins will be allowed before you find them denied as well.

Even though Rival is no longer accredited here, there are still reps on this board, and it's a shame you took such a drastic measure on such short notice.

Rival's in house support is notoriously bad... I certainly would not pay that sum without question to Ruby Royal. American players have sometimes had problems with "chargebacks" not exactly being chargebacks, but failure on some part of the payment process.

It won't help you much United, but all the terms and conditions I've read said keep your login info private, and that you are the only one permitted to play. So for other members, get your spouses to have their own accounts at different casinos, or ask to have accounts in both names. Many will honour that request, just not offer bonuses to both accounts.

 

[UnitedWeStand]

Almost all casinos terms and conditions state that if you have any chargebacks at any other casinos you are ineligible to play.

So if you would like to continue playing poker, I suggest you contact your poker sites and inform them of the incident, and make sure that any future wins will be allowed before you find them denied as well.

Even though Rival is no longer accredited here, there are still reps on this board, and it's a shame you took such a drastic measure on such short notice.

Rival's in house support is notoriously bad... I certainly would not pay that sum without question to Ruby Royal. American players have sometimes had problems with "chargebacks" not exactly being chargebacks, but failure on some part of the payment process.

It won't help you much United, but all the terms and conditions I've read said keep your login info private, and that you are the only one permitted to play. So for other members, get your spouses to have their own accounts at different casinos, or ask to have accounts in both names. Many will honour that request, just not offer bonuses to both accounts.

Again...this is an alleged chargeback. IF it was done it was certainly by my wife (under my name)...but just show me proof. If you have proof..simply deduct the 600 from the 2500 and either close acct there or consider it a debt pd in full. I shouldn't have been allowed to open an acct if this ALLEGED chgback is in fact true. If I wrote you a bad check..are you going to take another check from me?

I challenge their idiot reps to come here to answer the following:

a) show proof of alleged chgback
b) how dumb are they for letting me open an acct (with credit card no less) if they have me "targeted" (all accts were opened with same info)
c) if they are that stupid to open an acct and take credit card deposits from me--then they were certainly freerolling at my expense
d) if Im a scammer--how come no chargebacks at paradise8/cocoa (lost 17k here) in the past
e) when does $600=$2500
f) why bother sending me an email that states that if I want to reopen my acct...I have to resolve with Ruby. Well duh...first show me proof of chgback please and second YOU RESOLVE with Ruby....you are holding/stealing my $$ to the tune of much more than what was alleged to have been chgd back.

To answer other question regarding the chargebacks that I've just made....again...I have no tolerance for any kind of bs. When I called my cc company....the window closes after 60 days (?)...so I had no choice but to do this and take the loss because most assuredly I wasn't getting paid here. Geez, after all of the $$ I lost with them, you'd think they would give me a call and explain problem.....but no....locked and stolen.

Regarding my poker accts....I use my checking acct to deposit and withdraw. Doing it for 5-6 years with ZERO problems.

 

[Jasminebed]

United, perhaps you misunderstood my point.

You've now made a chargeback. There are industry blacklists, (even though usually denied) and the chargeback you made as a reaction to being informed of an ALLEGED chargeback could haunt you elsewhere. Privacy agreements generally include sharing information with financial partners, which include credit card companies, ewallets and payment processors.

Every time you play you are agreeing to the terms and conditions. Go read your terms at your poker sites.

Given the problem you encountered, they may very well be happy to have a loyal customer continue with them anyway.

But you would not want to win a large sum and have it denied because of chargebacks. Large wins often garner more attention from security departments.

Just my advice, feel free to use it or ignore it.

 

[UnitedWeStand]

United, perhaps you misunderstood my point.

You've now made a chargeback. There are industry blacklists, (even though usually denied) and the chargeback you made as a reaction to being informed of an ALLEGED chargeback could haunt you elsewhere. Privacy agreements generally include sharing information with financial partners, which include credit card companies, ewallets and payment processors.

Every time you play you are agreeing to the terms and conditions. Go read your terms at your poker sites.

Given the problem you encountered, they may very well be happy to have a loyal customer continue with them anyway.

But you would not want to win a large sum and have it denied because of chargebacks. Large wins often garner more attention from security departments.

Just my advice, feel free to use it or ignore it.

Thx again for the post Jasmine....

As I stated in the OP....I'm done with all online CASINOS...they can all rot for all I care now. Heck I even closed my ewalletexpress--for all I know they're abetting these crooks. There are industry blacklists...really? It seems to me that every single player may be on it.

In case you haven't noticed Jasmine...there is no anger in the tone of any of my posts. Reason being is that $2500 doesn't mean much to me (hidden brag). I'm usually in alot of the 4-5 figure live buy in tourneys and once won650k! I'm also a very successful online player in addition to owning my own business. Thats what really makes this even more LOL. My problem is that I have ZERO tolerance for bullshit..always have. I would never handle a problem like this....but thats me. Im one of those players that deposits and expects to lose....and lose I did. If there was a chargeback for $600....I certainly didnt notice it. My bill comes in and I pay it...its usually big and it gets paid in full. Basically I could care less about any kind of blacklist thats out there. Obviously this casino made a huge MISTAKE here and cost themselves alot of $$.