Crystal Palace: Crystal Clear Their Criminals!!

[glodge]

Ok jetset, seeing your there ( Montreal ) how about digging up some gambling news regarding us aussies? Over 700,000 of us gamble online each month.

For instance, Boss Media casino's, used to have a e-commerce suite that allowed me to send money to their webdollar account here at an Australian bank.

The new version of software does not allow this anymore, I'd be interested in knowing why?

Would a pretty please with sugar on top help

 

[glodge]

Ooops I did it again!

 

[whitteyford]

My friend just talked to casino support, Im assuming, Mr. Curran, he was rudely told that the casino will be keeping his money, not only winnings but also his original deposit. This coupled with their posting personnel information on a public website definitetly solidifies the fact that these guys are absolute criminals and that there casino should be placed on the rogue list of casinos. Casinomeister, I ask, are these behaviors not worthy of rogue status.

 

[Casinomeister]

This is totally unacceptable. I'll be speaking to RTG about this (again) tomorrow.

 

[whitteyford]

Thanks a lot Meister, as much as 150$ isnt a big sum of money, the way my freind has been treated is just beyond comprehension for such a small sum. This shows the true colours of these criminals.

 

[jetset]

Regret couldnt find Boss Media here!

 

[thesmacker]

I am the friend of Whitteyfords whos name has been posted on this site as a fraudulent player. Not only am I disallusioned that the casino would claim that I have comitted fraud, but posting my name in this forum seems like the lowest form of customer service since I have done nothing wrong. Being from Canada and using the largest high speed internet provider in my area I believe would have similar IPs for a tremendously large number of people, being that all people in this area would have the same starting 5 numbers in their IP, thus making it possible that a number of people from within that region may have signed up at a casino at any one given time. And being how the bonus is structured at Crystal Palace, I would imagine that most players would play it fairly similarly, being that you must cashout an amount over the amount of the deposit and sign up bonus. This is why I cannot understand the lengths that Crystal Palace is taking in order to steal a modest win at their casino, which in no way was fraudulent, but mere coincidence. Then to speak with this casino on the phone and be given nothing but disrespect and attitude, and then to have my name posted on an online forum seems just obscene to me. I cannot understand the business practices undertaken by this shady group, definitely making them look terrible in the eyes of other players, thus decreasing the amount of business that they will generate. I only hope this ugly situation will divert any future possible clients of Crystal Palace casino to go play eleswhere as there are many fine casinos to play at where you will recieve payment and not suffer breach of confidentiality. Casinomeister thankyou for allowing me to use your medium as a means of getting the message out that Crystal Palace Casino is not worthy of any business and has stolen money from me and thus will probably continue to steal from others. The goings on here with my account, I would say being unprecedented definitely makes Crystal Palace worthy of being on the Rogue casino list.

 

[imswhite]

My experience with Crystal Palace was mixed.

I had very good luck with video poker and tried to withdraw the deposit and bonus, leaving my winnings in the account, after finishing my first deposit bonus wagering. I always do that to see how well the casino pays cash-ins and to officially end the promotion with all of it's restrictions. Some casinos keep their bonus play restrictions as long as the bonus funds are still in your account... even after the wagering requirements have been met!!

Two times during the next month, the cash-in was reversed back into my account and (based on comments in this forum) I suspected that I would never see any money. During this time, I went to the casino to check on the withdrawal status and play video poker with the balance of my winnings.

After the first reversal, they said to try it again. After the second one, they said that it had to be for MORE than the sum of the deposit plus bonus, to show a profit from wagering. (Some casino's will not pay out the bonus if you have lost any part of it.)

OK... The third time I requested my full account balance and soon found that I could no longer get into the casino to gamble. (I have never had an account locked before.) Oliver Curran gave this reason:
---------------------------------
Unfortunately your account has been closed by the management due to the nature of your wagering.

As you have wagered just over the minimum requirements, your account will not be kept open and you will not be authorized to partake in any future bonuses.

However as you have met the terms for the initial sign-on bonus, your current withdrawal will be processed to you shortly.
-------------------------------------------

OK... it's their casino... they make the rules! I did not argue about it and found that Oliver Curran was responsive to my email and was very courteous. Three weeks later, I did find my full account balance in my NETeller account.

Steve

 

[thesmacker]

Casinomeister, just wondering how your conversations with RTG were on this matter. Any updates?

 

[thesmacker]

After one last call to the casino, the customer support said never to call back and that I wont see my deposit back ever....I guess this has become acceptable practice for casinos these days. There is obviously no recourse, I guess you just have to avoid these rogue places, and all of this to steal a measley 150$, very pathetic!!!

 

[glodge]

thesmacker,

Yes unfortunately you are 100% right!

$150 buck times this by all the other players that have been screwed; not everyone know's about the Meister or posts about their misfortune.

 

[spearmaster]

If their phone number is a 1-800 number, I would call them back and tell them that you are going to keep calling until you get your $150 back. Like once an hour.

Each call probably costs them a couple of bucks. If anything, you will always have the satisfaction in knowing that they never got to spend any of the $150 that they unfairly took from you.

Needless to say, there is little hope that I will ever promote them - and if this is what they do to players, then it would serve them right to have massive phone bills.

 

[jpm]

I would charge back my deposit as this sounds like a clear case of theft.

 

[thesmacker]

Oh trust me if I didnt deposit with neteller I would have chargedback a while ago, the only downfall of neteller. On the upside I played a great casino yesterday, Supervegas, as per the recommendatin on this site and wow, I dont think I've ever been paid so fast. As well, their live chat is more then helpful and pleasant. So there are good casinos out there, unfortunately I played Crystal Palace which is run by thieving lowlifes.

 

[thesmacker]

Casinomeister, I was just wondering what these guys said to you when, (if you did) you talked to them in Montreal? As well, have you thought about placing these guys in the "not recommended" list or "rogue" list of casinos on this site?

 

[divine]

I am owed several thousands dollars by this group as well. They are giving me the blowoff at the moment.

I deposited 150 and received a 150 bonus.

I am not sure what to do

Jessica

 

[Casinomeister]

Hey smacker,

Forward me your username at Crystal Palace, real name, amount owed, how much is the deposit/winnings, and since when.

I'm going in about ten directions right now, since I'm going on vacation tomorrow. But if you get this to me right away, I'll try to get it to the right individuals before I leave.

 

[rainman]

vacation again? wow. ANyways I tried checking log viewer and no activity at all comes up. Do you know any way I can view this for blackjack?

 

[Casinomeister]

vacation again?

This is my first vacation since last June!

 

[jpm]

Umm, Bryan, you did not check with all of us before planning this vacation, so I'm sorry but you can't leave.

 

[ionizer]

I'm owed about 400.00 from this place as well. They make up excuse after excuse

 

[thesmacker]

I just pitched a bitch to casinomeister. I dont expect any miracles because they wont even pay their other debts with TVS group. Either way I think they belong in the rogue section for 1 stealing money and 2 breaching the player casino confidentiality agreement.

 

[dizzyd]

2/15/03dep$150for$150x7=$2100
wagered $987.50 2's W
wagered $830 $10 BJ
wagered $665 $5 BJ
total $2482
bal 551
2/17 cashout $550
2/18 fax form sent
2/26 acct locked
money back to neteller 4/26

I recvd an email stating my acct. was locked for varying bet size in BJ. They stated that this showed bonus abuzer tendencies. It took 2 1/2 months but they finally paid.
I sent emails once a week after the first month.

 

[skidmark]

Smacker, what were you thinking playing at this casino. It is the biggest shame on the net. Perhaps do your homework before depositing next time and you wont run into these problems. If Bryan can get money back out of this casino whether the account is fraudulent or not I will eat my own crap . These guys are notorius for theft, the manager is a lowlife wacko.

 

[thesmacker]

I realize skidmark that playing at this casino was a mistake, but that gives the casino no right to do what they did to me.

1) Stealing my money. Including deposit.
and
2) Putting my name in this site and WOL thus breaking casino/player privacy aggreement which is stated in their terms.

Casinomeister I have not heard from you since I pitched a bitch, is their any progress? Not that Im expecting any money back from this sleazy casino but I would just like to know if you have contacted them? As well have you considered putting them in the rogue category?
Thnx