koalatee
Dormant account
- Joined
- Sep 1, 2009
- Location
- Somerset UK
Hi. Having looked over the software and done some research, I decided to make a deposit with Spin Palace. I had previously played "for fun" and was happy with how everything seemed to work. So, after my deposit I headed over to European Roulette to have a play. I was very (unpleasantly) surprised when I found out that I could place a maximum bet of 16. As you can imagine this will not get you very far in roulette! 1, 2, 4, 8, 16 then that's it - obviously you will get more than 5 same colours / odds or evens in a row on a fairly regular basis.
Anyway, I had thoroughly read through the terms and conditions before making my deposit and nowhere did I see any mention of this restriction when "playing for real". I emailed Spin Palace support asking for some info on the betting limits on European Roulette, and they sent me this in return:
Thank you for emailing The Palace Group.
As per terms and conditions(??) the bet limit is set 8 when you join the casino. However will be reset to normal once you have completed the playthrough for the sign-up bonus. The sign-up bonus is subject to 30 times playthrough before you can make a withdrawal.
The promotional terms and conditions may be viewed from the following website
We would like to thank you for your support.
Should you require any further assistance, we are available 24 hours a day, 7 days a week, for your convenience.
Kind regards,
Buyi
Guest Services
Firstly, they have their info wrong - I can bet up to 16 not 8. Secondly, after following the link in the email they sent I clicked on the "promotional terms and conditions" in the first deposits tab, as I have made only 1 deposit.
These are the T&Cs:
1. The Welcome Bonus is a 100% Match based on a New Players 1st deposit at the casino.
(example: deposit $150 and receive a $150 Welcome Bonus total account balance = $300)
2. This offer is only valid to New Players and must be claimed within 7 days of a Real Account being registered.
3. To qualify for a 100% Welcome Bonus, a minimum of $20 must be deposited within 7 days of the Real Account being registered.
4. The maximum Welcome Bonus is $150 and only 1 Bonus is permitted per New Player.
Note: the Welcome Bonus will automatically be credited to the Bonus Account upon a successful 1st deposit of $20 or more.
5. The Welcome Bonus is then subject to 30 times playthrough before it may be withdrawn.
a) Play at certain games will contribute a different percentage of the playthrough requirement:
100% - all Slots and all Parlor Games
8% - all Table Pokers, all Roulettes, all Video/Power Pokers (except All Aces and Jacks or Better), all Blackjacks (except Classic Blackjack) and Casino War
0% (excluded games) - Classic Blackjack, all Aces Video/Power Pokers, Jacks or Better Video/Power Pokers, all Baccarats, all Craps, Red Dog, Sic Bo
If you play on the excluded games (0%) before meeting the playthrough requirements, then you agree that the casino holds the right to void any winnings made from these games at our discretion.
Note: playthrough (wagering) made using the Gamble Feature on all Slots or the Double Feature on all Video/Power Pokers will not count towards playthrough requirements.
b) As the playthrough requirements are met, funds are automatically transferred from the Bonus Account to the Cash Account in increments of $10.
c) Playthrough is achieved when any real money wager is made.
d) Any wagers made are deducted from the Cash Account first. Should there be no cash available; the wager is deducted from the Bonus Account. Funds in the Bonus Account are only played if there are insufficient credits in the Cash Account.
e) Winnings resulting from wagers made from the Cash Account are credited directly to the Cash Account. Winnings resulting from wagers made from the Bonus Account are credited back to the Bonus Account.
f) If crediting a Bonus Account with winnings results in the Bonus Account balance exceeding the original bonus amount, any excess winnings are credited to the Cash Account. Note: This is less any automatic transfers from bonus account to cash account that had occurred.
6. All withdrawals will be subject to audit by the Casino. The Casino reserves the right to reclaim the Welcome Bonus and any winnings and/or close an account in a situation of obvious abuse or fraud.
7. The Welcome Bonus offer is only permitted once per person, household, family, household address, email address, credit card number or shared computer environment such as a library, workplace, fraternity, university or school. The casino reserves the right to void all winnings and play should this term be disregarded.
8. This offer is only good for the depositor and is not transferable.
9. The Welcome Bonus offer may not be claimed in conjunction with any other promotions currently offered by Spin Palace Casino and is subject to on going review. The casino has the right to change the offer and its terms at any time.
10. Should a withdrawal be submitted before the Welcome Bonus is credited to the Bonus Account, the bonus will be forfeited.
11. You will be unable to withdraw any amount from your account until you've either met the wagering requirements or played through all funds in the Bonus Account. Winnings on bets from the Bonus Account, after the wagering requirements have been met, go straight to the Cash Account.
12. The Player acknowledges that in order to be eligible for any promotions or bonuses they must be playing with the primary currency used in the country where they have a registered address and are playing from. Should the primary currency not be available, play is permitted in USD or CAD or EURO. Note: only players living in the UK are eligible to register a GBP account. The casino reserves the right to withhold any bonuses and winnings resulting from deposits in any currency made in contradiction to this condition.
And these are the regular T&Cs:
TERMS AND CONDITIONS
The company is regulated by the Lotteries and Gaming Authority of Malta and subject to Maltese laws. These terms and conditions are also governed by Maltese law.
By playing at the Spin Palace Casino ("the Casino"), You ("the Player") represent and warrant that
you fully understand and agree to comply with these Terms and Conditions.
1. The Player agrees and becomes a party to the rules: By use of this Web site, opening an
account at the Web site, playing at the casino, use and re-use of such an account, participating in
the games, or acceptance of any prize, the Player hereby represents, warrants and certifies all of
these terms and conditions.
2. The Player fully understands, agrees to, becomes a party to and shall abide by all rules,
regulations, terms and conditions contained herein and as such rules; regulations, terms and
conditions may change from time-to-time.
3. The Player should not participate in games, open, use, reuse an account, enter web site or
casino nor accept any prize if the Player doesnt agree with terms and conditions or understand
them, as such rules may change from time to time.
4. The Casino is restricted to individuals of legal age as determined in the jurisdiction in which the individual resides. The Player cannot play under any circumstances if she/he is not at least
eighteen years of age.
5. The activities and games of the Casino are open only to residents of those jurisdictions where
such participation is legal and not prohibited. The Player acknowledges that it is his/her sole responsibility to understand the laws in his/her jurisdiction, which may prohibit participation of the
online casino facility. Such laws may disqualify the Player from participating and nullify eligibility.
You must understand and accept that we are unable to provide you any legal advice or
assurances.
Note: We cannot open accounts, or process bets or financial transactions, for individuals residing in the United States of America, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, United States Minor Outlying Islands, US Virgin Islands, China, South Africa, Taiwan, Hong Kong, Macau and Israel.
6. The Casino makes no representations or warranties, implicit or explicit, as to the Player's legal
right to participate in the Casino games nor shall any of the Casino's employees, licensees,
distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
7. Employees of the Casino, its licensees, distributors, wholesalers, subsidiaries, advertising,
promotion or other agencies, media partners, retailers and members of the immediate families
of each are not eligible to participate in the games.
8. Games are for entertainment value only. No deposit is necessary or required to play. The
Player may play without betting money if she/he wishes. Any participation in a game is at the
Player's sole option, discretion and risk. By playing, the Player acknowledges that she/he does
not find any game or the Casino in general to be offensive, objectionable, unfair, or indecent.
9. By placing real wagers, the Player warrants that she/he is legally able to do so within his/her jurisdiction and that she/he accepts that we are unable to provide any warranties as to their
legality or otherwise of their participation in real money play. The Player warrants that there are
no legal or other restrictions against participation at Casino within his/her jurisdiction. It is the
sole responsibility of the Player to determine if legal in his/her jurisdiction.
10. The Player is only permitted to enter the Casino for his/her own personal entertainment and
non-professional use. Any other entrance, access, use or re-use of the Casino or the Web site is
strictly prohibited.
11. The Casino reserves the right to cancel the Player's account for any reason whatsoever at
any time without notice to the Player. Any balance in the Player's account at the time of such cancellation will be credited to his/her credit card and/or sent to the Player by check. However,
the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a Casino account in any of the following circumstances:
I) If the Player has more than one active account for the Casino;
II) If the name on the Player's Casino account does not match the name on the credit card(s)
used to make deposits on a Casino account;
III) If the Player participates in a Casino promotion and cashes-in before fulfilling the
requirements of that particular promotion;
IV) If the Player provides incorrect or misleading registration information;
V) If the Player is not of legal age;
VI) If the Player resides in a jurisdiction where participation in Casino games is prohibited by law;
VII) If the Player has allowed or permitted (intentionally or unintentionally) someone else to play
on his/her Casino account;
VIII) If the Player has not played at the Casino on an individual basis for personal entertainment
only (that is, the Player has played in a professional sense or in concert with other Player(s) as
part of a club, group, etc.);
IX) If the Player has "charged back" any of the deposits made with his/her credit card on his/her
Casino account;
X) If the Player is found cheating or if it is determined by the Casino that he/she has employed or
made use of a system (including machines, computers, software or other automated systems)
designed specifically to defeat the Casino; OR
XI) If the Casino should become aware that the Player has played at any other on-line casino
under any of the circumstances set out at I) to X) above.
12. By accepting any prize and/or winnings from the Casino, the Player consents to the use of
his/her name for advertising and promotional purposes without additional compensation except
where prohibited by law.
13. If the Player has any dispute with regard to any outcome in the Casino, she/he must submit a complaint to the Company in writing within fourteen (14) days of the event taking place. If the complaint is not resolved to your satisfaction you have the right to refer such complaint to the Lotteries and Gaming Authority of Malta by sending an email to complaints@lga.org.mt
14. In the event of a discrepancy between the result showing on the Player's Casino software and
the Casino's server software, the result showing on the Casino's server software shall be the
official and governing result.
15. The Player is solely responsible for any applicable taxes on any prizes and/or winnings that
she/he collects from the Casino
16. The Casino reserves the right, in its sole discretion and without notice to the Player, to add
new activities or games to the Casino or to discontinue any activity or game of the Casino at any
time.
17. If no activity is registered on the account for a period of thirty (30) months the account shall be deemed to be dormant under Maltas Remote Gaming Regulations (LN 176 of 2004). Thereafter we will make every effort to reimburse any balances in the account and failing that, balances in the account will be remitted to the Lotteries and Gaming Authority of Malta.
18. The Player is solely responsible for keeping his/her account number and password secure and secret. The Player shall not allow any other person or third party including, without limitation, any
minor, to use or reuse his/her account, access and/or use any materials or information from the
Web site, accept any Prize, or participate in the Casino games. The Player is solely responsible for
any deposits and/or losses that may occur on his/her account.
19. The Casino shall not be required to maintain user names or passwords if the Player misplaces, forgets, loses, or is otherwise unable to enter the Casino because of anything other than the
Casino's error.
20. The Casino shall not be liable for computer or Internet malfunctions nor attempts by the
Player to participate in the Casino games by methods, means or ways not intended by the Casino. Malfunctions or misuse will result in all play and pays being voided.
21. If the Player is found to be cheating or attempting to defraud the Casino, or if the Player makes untrue and/or malicious comments with regard to the Casino's operation, the Casino reserves the right to report the Player's actions together with his/her identity and e-mail address, to the appropriate law enforcement agencies, as well as to pursue the player for civil damages for all losses and damage to the reputation of the Casino.
22. The Player shall hold the Casino, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners,
agents and retailers harmless and shall fully indemnify same from any and all costs, expenses,
liabilities and damages whatsoever that may arise as a result of: (i) the Player's entry, use, or
reuse of the Web Site, (ii) the Player's use of any materials at the Web Site, (iii) the Player's
entry, use, or reuse of the Casino's server, (iv) the Player's participation in the Casino games,
or, (v) the Player's acceptance of any prize.
23. The Player further and specifically indemnifies this Casino, its employees, officers, directors
and any and all associated or affiliated persons or organizations against any and all costs,
expenses, liabilities and damages arising from any legal or other action taken either by or
against the Player arising from any and all interaction with the Casino and/or any of its
employees, officers, directors and any and all associated or affiliated persons or organizations.
Such action shall include (but not necessarily be limited to) any actions that might arise as a
result of the criminalization of online/Internet wagering within the Players jurisdiction.
24. Spin Palace Casino is the trade name of the Casino, and the Player obtains no rights to such
term, nor any other terms, graphics, text, concepts or methodologies, by using the Web Site and
the material contained therein.
25. Materials of the Casino games (whether electronically obtained or obtained by other means)
are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorised legitimate
channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Liability for materials of the Casino games containing any error is limited to replacement
of same.
26. Any and all materials submitted for prize claims become the property of the Casino and will
not be returned. The Casino is not responsible for lost, late, illegible, incomplete, damaged,
mutilated, misdirected, or postage due mail, requests, prize claims or entries.
27. The use of the $ symbol indicates US Dollars only, the use of the C$ symbol indicates
Canadian Dollars only, the use of the symbol indicates Great Britain Pounds only and the use
of the symbol indicates Euros only.
28. Spin Palace is committed to maintaining the privacy of its players at all times and will only
publish the first name and last initial of the player in question.
29. Spin Palace Casino is authorised by the Lotteries and Gaming Authority of Malta.
30. In registering a Practice or Real account, you hereby consent to us contacting you through any and all means of communication (whether in written or verbal form and including, but not limited to email, telephone and SMS) in respect of matters relating to your account. To unsubscribe to any or all forms of communication, please contact customer support directly.
31. All customer data will be treated confidential and will not be sold to others. We recommend that the player print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place. The company respects your privacy rights and fully abides by Maltas Data Protection laws. We will not disclose or share any sensitive information about you if specifically prohibited to do so by Maltese laws.
Final and exclusive agreement
The Terms and Conditions contained herein represent the complete, final and exclusive
agreement between You (the Player) and Spin Palace Casino and supersede and merge all prior agreements, representations and understandings between You and Spin Palace Casino with
regards to playing at the Casino.
Spin Palace Casino reserves the right to amend these Terms and Conditions, or to implement or
amend any procedures, at any time without prior notice to You. Such amendments will be
implemented at the discretion of Casino Management and put into immediate effect. Such
procedural changes will only be in response to the interests and security of the Casino and/or
the Players.
Spin Palace Casino reserves the right to request proof of age at any time to ensure the
prohibition of play by minors.
The Player agrees to review at least once a month these Rules, Terms and Conditions as
specified on this web site.
Please note that separate Terms and Conditions exist for the claiming of promotional offers
however where wagering requirements for bonus money or free credits are not specifically
stipulated in promotional offers then the rules are available here.
Wagers on baccarat, roulette, roulette royale, sic bo and craps are excluded when calculating
the above wagering requirements.
Any criminal or suspicious activities may be reported.
Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.
Players may be required to submit certain verification documents when withdrawing/depositing at the casino. These documents may include clear photo identification, proof of address, credit card copies and purchase declaration forms. This process is to ensure the security of our players and to comply with Gaming and eCogra regulations.
Unless I have missed something here, I do not see any mention of betting limits in either these "promotional T&Cs" or in the regular T&Cs, and the fact that they have directed me to T&Cs that have zero to do with my issue doesn't exactly fill me with confidence. That being said, it is possible I have missed something and so I guess what I am asking for is a second opinion - is it normal practise to not disclose betting limits in the T&Cs? If so how can this scenario be avoided? Also, since my email to Spin Palace support they have still not given me the correct betting limits - should this worry me re: their capability to give proper customer support?
Any help or comments appreciated, /rant off!
P.S. Apologies if using the topic type "Casino complaint" is not appropriate.
See Related Threads:
Anyway, I had thoroughly read through the terms and conditions before making my deposit and nowhere did I see any mention of this restriction when "playing for real". I emailed Spin Palace support asking for some info on the betting limits on European Roulette, and they sent me this in return:
Thank you for emailing The Palace Group.
As per terms and conditions(??) the bet limit is set 8 when you join the casino. However will be reset to normal once you have completed the playthrough for the sign-up bonus. The sign-up bonus is subject to 30 times playthrough before you can make a withdrawal.
The promotional terms and conditions may be viewed from the following website
You do not have permission to view link
Log in or register now.
.We would like to thank you for your support.
Should you require any further assistance, we are available 24 hours a day, 7 days a week, for your convenience.
Kind regards,
Buyi
Guest Services
Firstly, they have their info wrong - I can bet up to 16 not 8. Secondly, after following the link in the email they sent I clicked on the "promotional terms and conditions" in the first deposits tab, as I have made only 1 deposit.
These are the T&Cs:
1. The Welcome Bonus is a 100% Match based on a New Players 1st deposit at the casino.
(example: deposit $150 and receive a $150 Welcome Bonus total account balance = $300)
2. This offer is only valid to New Players and must be claimed within 7 days of a Real Account being registered.
3. To qualify for a 100% Welcome Bonus, a minimum of $20 must be deposited within 7 days of the Real Account being registered.
4. The maximum Welcome Bonus is $150 and only 1 Bonus is permitted per New Player.
Note: the Welcome Bonus will automatically be credited to the Bonus Account upon a successful 1st deposit of $20 or more.
5. The Welcome Bonus is then subject to 30 times playthrough before it may be withdrawn.
a) Play at certain games will contribute a different percentage of the playthrough requirement:
100% - all Slots and all Parlor Games
8% - all Table Pokers, all Roulettes, all Video/Power Pokers (except All Aces and Jacks or Better), all Blackjacks (except Classic Blackjack) and Casino War
0% (excluded games) - Classic Blackjack, all Aces Video/Power Pokers, Jacks or Better Video/Power Pokers, all Baccarats, all Craps, Red Dog, Sic Bo
If you play on the excluded games (0%) before meeting the playthrough requirements, then you agree that the casino holds the right to void any winnings made from these games at our discretion.
Note: playthrough (wagering) made using the Gamble Feature on all Slots or the Double Feature on all Video/Power Pokers will not count towards playthrough requirements.
b) As the playthrough requirements are met, funds are automatically transferred from the Bonus Account to the Cash Account in increments of $10.
c) Playthrough is achieved when any real money wager is made.
d) Any wagers made are deducted from the Cash Account first. Should there be no cash available; the wager is deducted from the Bonus Account. Funds in the Bonus Account are only played if there are insufficient credits in the Cash Account.
e) Winnings resulting from wagers made from the Cash Account are credited directly to the Cash Account. Winnings resulting from wagers made from the Bonus Account are credited back to the Bonus Account.
f) If crediting a Bonus Account with winnings results in the Bonus Account balance exceeding the original bonus amount, any excess winnings are credited to the Cash Account. Note: This is less any automatic transfers from bonus account to cash account that had occurred.
6. All withdrawals will be subject to audit by the Casino. The Casino reserves the right to reclaim the Welcome Bonus and any winnings and/or close an account in a situation of obvious abuse or fraud.
7. The Welcome Bonus offer is only permitted once per person, household, family, household address, email address, credit card number or shared computer environment such as a library, workplace, fraternity, university or school. The casino reserves the right to void all winnings and play should this term be disregarded.
8. This offer is only good for the depositor and is not transferable.
9. The Welcome Bonus offer may not be claimed in conjunction with any other promotions currently offered by Spin Palace Casino and is subject to on going review. The casino has the right to change the offer and its terms at any time.
10. Should a withdrawal be submitted before the Welcome Bonus is credited to the Bonus Account, the bonus will be forfeited.
11. You will be unable to withdraw any amount from your account until you've either met the wagering requirements or played through all funds in the Bonus Account. Winnings on bets from the Bonus Account, after the wagering requirements have been met, go straight to the Cash Account.
12. The Player acknowledges that in order to be eligible for any promotions or bonuses they must be playing with the primary currency used in the country where they have a registered address and are playing from. Should the primary currency not be available, play is permitted in USD or CAD or EURO. Note: only players living in the UK are eligible to register a GBP account. The casino reserves the right to withhold any bonuses and winnings resulting from deposits in any currency made in contradiction to this condition.
And these are the regular T&Cs:
TERMS AND CONDITIONS
The company is regulated by the Lotteries and Gaming Authority of Malta and subject to Maltese laws. These terms and conditions are also governed by Maltese law.
By playing at the Spin Palace Casino ("the Casino"), You ("the Player") represent and warrant that
you fully understand and agree to comply with these Terms and Conditions.
1. The Player agrees and becomes a party to the rules: By use of this Web site, opening an
account at the Web site, playing at the casino, use and re-use of such an account, participating in
the games, or acceptance of any prize, the Player hereby represents, warrants and certifies all of
these terms and conditions.
2. The Player fully understands, agrees to, becomes a party to and shall abide by all rules,
regulations, terms and conditions contained herein and as such rules; regulations, terms and
conditions may change from time-to-time.
3. The Player should not participate in games, open, use, reuse an account, enter web site or
casino nor accept any prize if the Player doesnt agree with terms and conditions or understand
them, as such rules may change from time to time.
4. The Casino is restricted to individuals of legal age as determined in the jurisdiction in which the individual resides. The Player cannot play under any circumstances if she/he is not at least
eighteen years of age.
5. The activities and games of the Casino are open only to residents of those jurisdictions where
such participation is legal and not prohibited. The Player acknowledges that it is his/her sole responsibility to understand the laws in his/her jurisdiction, which may prohibit participation of the
online casino facility. Such laws may disqualify the Player from participating and nullify eligibility.
You must understand and accept that we are unable to provide you any legal advice or
assurances.
Note: We cannot open accounts, or process bets or financial transactions, for individuals residing in the United States of America, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, United States Minor Outlying Islands, US Virgin Islands, China, South Africa, Taiwan, Hong Kong, Macau and Israel.
6. The Casino makes no representations or warranties, implicit or explicit, as to the Player's legal
right to participate in the Casino games nor shall any of the Casino's employees, licensees,
distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents or retailers have the authority to make any such representations or warranties.
7. Employees of the Casino, its licensees, distributors, wholesalers, subsidiaries, advertising,
promotion or other agencies, media partners, retailers and members of the immediate families
of each are not eligible to participate in the games.
8. Games are for entertainment value only. No deposit is necessary or required to play. The
Player may play without betting money if she/he wishes. Any participation in a game is at the
Player's sole option, discretion and risk. By playing, the Player acknowledges that she/he does
not find any game or the Casino in general to be offensive, objectionable, unfair, or indecent.
9. By placing real wagers, the Player warrants that she/he is legally able to do so within his/her jurisdiction and that she/he accepts that we are unable to provide any warranties as to their
legality or otherwise of their participation in real money play. The Player warrants that there are
no legal or other restrictions against participation at Casino within his/her jurisdiction. It is the
sole responsibility of the Player to determine if legal in his/her jurisdiction.
10. The Player is only permitted to enter the Casino for his/her own personal entertainment and
non-professional use. Any other entrance, access, use or re-use of the Casino or the Web site is
strictly prohibited.
11. The Casino reserves the right to cancel the Player's account for any reason whatsoever at
any time without notice to the Player. Any balance in the Player's account at the time of such cancellation will be credited to his/her credit card and/or sent to the Player by check. However,
the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a Casino account in any of the following circumstances:
I) If the Player has more than one active account for the Casino;
II) If the name on the Player's Casino account does not match the name on the credit card(s)
used to make deposits on a Casino account;
III) If the Player participates in a Casino promotion and cashes-in before fulfilling the
requirements of that particular promotion;
IV) If the Player provides incorrect or misleading registration information;
V) If the Player is not of legal age;
VI) If the Player resides in a jurisdiction where participation in Casino games is prohibited by law;
VII) If the Player has allowed or permitted (intentionally or unintentionally) someone else to play
on his/her Casino account;
VIII) If the Player has not played at the Casino on an individual basis for personal entertainment
only (that is, the Player has played in a professional sense or in concert with other Player(s) as
part of a club, group, etc.);
IX) If the Player has "charged back" any of the deposits made with his/her credit card on his/her
Casino account;
X) If the Player is found cheating or if it is determined by the Casino that he/she has employed or
made use of a system (including machines, computers, software or other automated systems)
designed specifically to defeat the Casino; OR
XI) If the Casino should become aware that the Player has played at any other on-line casino
under any of the circumstances set out at I) to X) above.
12. By accepting any prize and/or winnings from the Casino, the Player consents to the use of
his/her name for advertising and promotional purposes without additional compensation except
where prohibited by law.
13. If the Player has any dispute with regard to any outcome in the Casino, she/he must submit a complaint to the Company in writing within fourteen (14) days of the event taking place. If the complaint is not resolved to your satisfaction you have the right to refer such complaint to the Lotteries and Gaming Authority of Malta by sending an email to complaints@lga.org.mt
14. In the event of a discrepancy between the result showing on the Player's Casino software and
the Casino's server software, the result showing on the Casino's server software shall be the
official and governing result.
15. The Player is solely responsible for any applicable taxes on any prizes and/or winnings that
she/he collects from the Casino
16. The Casino reserves the right, in its sole discretion and without notice to the Player, to add
new activities or games to the Casino or to discontinue any activity or game of the Casino at any
time.
17. If no activity is registered on the account for a period of thirty (30) months the account shall be deemed to be dormant under Maltas Remote Gaming Regulations (LN 176 of 2004). Thereafter we will make every effort to reimburse any balances in the account and failing that, balances in the account will be remitted to the Lotteries and Gaming Authority of Malta.
18. The Player is solely responsible for keeping his/her account number and password secure and secret. The Player shall not allow any other person or third party including, without limitation, any
minor, to use or reuse his/her account, access and/or use any materials or information from the
Web site, accept any Prize, or participate in the Casino games. The Player is solely responsible for
any deposits and/or losses that may occur on his/her account.
19. The Casino shall not be required to maintain user names or passwords if the Player misplaces, forgets, loses, or is otherwise unable to enter the Casino because of anything other than the
Casino's error.
20. The Casino shall not be liable for computer or Internet malfunctions nor attempts by the
Player to participate in the Casino games by methods, means or ways not intended by the Casino. Malfunctions or misuse will result in all play and pays being voided.
21. If the Player is found to be cheating or attempting to defraud the Casino, or if the Player makes untrue and/or malicious comments with regard to the Casino's operation, the Casino reserves the right to report the Player's actions together with his/her identity and e-mail address, to the appropriate law enforcement agencies, as well as to pursue the player for civil damages for all losses and damage to the reputation of the Casino.
22. The Player shall hold the Casino, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners,
agents and retailers harmless and shall fully indemnify same from any and all costs, expenses,
liabilities and damages whatsoever that may arise as a result of: (i) the Player's entry, use, or
reuse of the Web Site, (ii) the Player's use of any materials at the Web Site, (iii) the Player's
entry, use, or reuse of the Casino's server, (iv) the Player's participation in the Casino games,
or, (v) the Player's acceptance of any prize.
23. The Player further and specifically indemnifies this Casino, its employees, officers, directors
and any and all associated or affiliated persons or organizations against any and all costs,
expenses, liabilities and damages arising from any legal or other action taken either by or
against the Player arising from any and all interaction with the Casino and/or any of its
employees, officers, directors and any and all associated or affiliated persons or organizations.
Such action shall include (but not necessarily be limited to) any actions that might arise as a
result of the criminalization of online/Internet wagering within the Players jurisdiction.
24. Spin Palace Casino is the trade name of the Casino, and the Player obtains no rights to such
term, nor any other terms, graphics, text, concepts or methodologies, by using the Web Site and
the material contained therein.
25. Materials of the Casino games (whether electronically obtained or obtained by other means)
are automatically void if counterfeited, mutilated, forged, altered or tampered with in any way, if illegible, mechanically or electronically reproduced, obtained outside authorised legitimate
channels or if they contain printing, production, typographical, mechanical, electronic or any other errors. Liability for materials of the Casino games containing any error is limited to replacement
of same.
26. Any and all materials submitted for prize claims become the property of the Casino and will
not be returned. The Casino is not responsible for lost, late, illegible, incomplete, damaged,
mutilated, misdirected, or postage due mail, requests, prize claims or entries.
27. The use of the $ symbol indicates US Dollars only, the use of the C$ symbol indicates
Canadian Dollars only, the use of the symbol indicates Great Britain Pounds only and the use
of the symbol indicates Euros only.
28. Spin Palace is committed to maintaining the privacy of its players at all times and will only
publish the first name and last initial of the player in question.
29. Spin Palace Casino is authorised by the Lotteries and Gaming Authority of Malta.
30. In registering a Practice or Real account, you hereby consent to us contacting you through any and all means of communication (whether in written or verbal form and including, but not limited to email, telephone and SMS) in respect of matters relating to your account. To unsubscribe to any or all forms of communication, please contact customer support directly.
31. All customer data will be treated confidential and will not be sold to others. We recommend that the player print out all transaction data, the rules of the game, the cancellation regulations, and the payment methods in order to avoid misconceptions and discussions at a later time and keep them at an easily accessible place. The company respects your privacy rights and fully abides by Maltas Data Protection laws. We will not disclose or share any sensitive information about you if specifically prohibited to do so by Maltese laws.
Final and exclusive agreement
The Terms and Conditions contained herein represent the complete, final and exclusive
agreement between You (the Player) and Spin Palace Casino and supersede and merge all prior agreements, representations and understandings between You and Spin Palace Casino with
regards to playing at the Casino.
Spin Palace Casino reserves the right to amend these Terms and Conditions, or to implement or
amend any procedures, at any time without prior notice to You. Such amendments will be
implemented at the discretion of Casino Management and put into immediate effect. Such
procedural changes will only be in response to the interests and security of the Casino and/or
the Players.
Spin Palace Casino reserves the right to request proof of age at any time to ensure the
prohibition of play by minors.
The Player agrees to review at least once a month these Rules, Terms and Conditions as
specified on this web site.
Please note that separate Terms and Conditions exist for the claiming of promotional offers
however where wagering requirements for bonus money or free credits are not specifically
stipulated in promotional offers then the rules are available here.
Wagers on baccarat, roulette, roulette royale, sic bo and craps are excluded when calculating
the above wagering requirements.
Any criminal or suspicious activities may be reported.
Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the bonus credited to their account until such time as the wagering requirements for that bonus have been met. Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.
Players may be required to submit certain verification documents when withdrawing/depositing at the casino. These documents may include clear photo identification, proof of address, credit card copies and purchase declaration forms. This process is to ensure the security of our players and to comply with Gaming and eCogra regulations.
Unless I have missed something here, I do not see any mention of betting limits in either these "promotional T&Cs" or in the regular T&Cs, and the fact that they have directed me to T&Cs that have zero to do with my issue doesn't exactly fill me with confidence. That being said, it is possible I have missed something and so I guess what I am asking for is a second opinion - is it normal practise to not disclose betting limits in the T&Cs? If so how can this scenario be avoided? Also, since my email to Spin Palace support they have still not given me the correct betting limits - should this worry me re: their capability to give proper customer support?
Any help or comments appreciated, /rant off!
P.S. Apologies if using the topic type "Casino complaint" is not appropriate.
See Related Threads:
- Spin Palace - 50 Weeks to Withdraw My Winnings
- Spin Palace Doesn't Want to Pay Me
- How Long To Get Paid By Spin Palace?
- Spin Palace Casino Holdem Live Dealer Won't Pay!!
- Spin Palace Say They Can't Pay Withdrawal to Card Used to Deposit
Last edited by a moderator:
