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Crystal Palace: Crystal Clear Their Criminals!!

Discussion in 'Online Casino and Poker Complaints - old section' started by whitteyford, Jun 17, 2003.

    Jun 17, 2003
  1. whitteyford

    whitteyford Dormant account

    I against all my instincts decided to try playing Crystal Palaces sign up offer as I am a big fan of RTG software, and felt like gambling, not only at the games, but also whether I would get paid if I won. Knowing that most RTG's despise flat betting, I was throwing around bets ranging from 5$ to 25$ to 50$ thinking that this would classify me as a true gambler. Fortunately I won at the games, but as far as actually getting paid I think I'm gonna take a beating. After wager miles beyond their requirements for cashing out and not breaking any game playing rules or any other rules at this trash casino I cashed out a modest win only to have my account locked the next day. It has been about 3 weeks since the locking and about 5 phone calls to their support which have gone nowhere, other then finding out the account is under investigation, for what they wont disclose. So just a little reminder to all, CRYSTAL PALACE IS A PIECE OF CRAP who wont even payout the smallest of wins. These guys should be on the rogue list of every website ever made. To conclude, CRYSTAL PALACE IS RUN BY THIEVING LOWLIFES. Now that I have vented I feel somewhat better, hey its only 150$ and I shoulda known better...my bad.
  2. Jun 17, 2003
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Crystal Palace, are you monitoring this? I'm available in Montreal if you want to discus...
  4. Jun 17, 2003
  5. glodge

    glodge Banned User - dodgy back stabber

    Another RTG why am I not surprised.
    Apart from Inetbet, ( even though they are RTG software ) I haven't heard of any dramas from this group. The fact still remains that these casino's are not licensed.

    All the same, I'm sorry to hear you got screwed whitteyford.
  6. Jun 17, 2003
  7. OliverCurran

    OliverCurran Dormant account

    Casino Manager
    Dear Mr x and Mr xyz (a.k.a. whitteyford et. al.),

    The information you have posted here is a blatant fraud, just like the fraud you attempted to conduct at Crystal Palace Casino.

    Unfortunately for you, you were not able to get away with your attempt to defraud Crystal Palace, and I will not allow you to post your false allegations on this site without some clarification with regards to the facts.

    The facts are that our highly specialized fraud department detected a clear link between the times you downloaded and registered with the casino, the location of the IP servers, and the gaming patterns used.

    As far as your claim to have wagered miles beyond the wagering requirements, this is categorically false.

    It is perfectly clear that this is an attempt by two bored youths who instead of studying, have decided to try and make a quick buck by committing bonus abuse. Perhaps if you were studying a bit more, then you would be a bit cleverer about tactics and would not try to commit such a transparent abuse.

    Crystal Palace ALWAYS pays out legitimate players in a timely fashion.

    However, we have learnt from previous experience that there are many rotten apples out there trying to defraud us. We have to be vigilant when it comes to fraud. Without maintaining these high levels of vigilance, we would not be able to offer our legitimate players the generous bonuses they deserve on a regular basis.

    Many online casinos can no longer afford to offer players regular bonuses. This is because they have found the level of fraud to be so high each time they run such promotions. At Crystal Palace we strongly take the view that it is not fair to punish legitimate players by denying them regular promotional bonuses. It is precisely for this reason that we will not allow people such as Mr x and Mr xyz to deny legitimate players what they deserve.

    We make no apologies for this whatsoever.

    Oliver Curran
    Customer Relations Manager
    Crystal Palace Casino
    You must register/login in order to see the link.
    This email is not visible to you.
    US Toll Free: 1 800 824 3175

    (Message edited by admin on June 18, 2003)

    (Message edited by admin on June 19, 2003)
  8. Jun 17, 2003
  9. fortunecookie

    fortunecookie Dormant account

    This is to update interested parties that Crystal Palace finally paid my cashin.

    It was an experience I rather do without.
  10. Jun 17, 2003
  11. glodge

    glodge Banned User - dodgy back stabber


    I view your release to a public forum, personal details of which were intrusted to Crystal Palace Casino; Crystalpalacecasino.com T&C's ( 7. Personal identity and details of all members will remain confidential. )

    As a blatent disregard in security of personal data. Having displayed this form of contempt, anything after this stated in the casino's defense is not worth JS IMHO.
  12. Jun 17, 2003
  13. fortunelounge

    fortunelounge I-Gaming Industry Representative

    Operations Manager
    South Africa
    Crystal Palace did not release any personal information.

    There is no difference between the information supplied in their posting and the information about the evil Rhonda X in the "Evil Players" section.
  14. Jun 17, 2003
  15. glodge

    glodge Banned User - dodgy back stabber


    There is a BIG difference, especially when there is no proof to justify the claim that whitteyford, is guilty of fruad.

    Are you saying that the fortunelounge ( I asume you represent this casino group ) would display the same type of contempt given, if they were in Crystal Palace Casino's place? I hope not!

    If the casino feels so strongly towards their claims of fruad, have they credited back whitteyford orginal deposit, I doubt it!

    Now if the casino had posted that their fraud department had dectected anomalies in
    whitteyford casino account, and due to their fruad prevention methods, they have closed the account, & issued a refund of the deposit made, Crystal Palace Casino would have probably walked away from this, without any scars, couple of sneers maybe.

    However the release of personal information given on the pretext that it will remain confidential to Crystal Palace Casino, has been released.
    Then to follow this with an attempted character assination, is BS & in my book anything this casino posts in future, trashes any credibility & or integrity they had before this post.

    In regards to your quasi justifaction of Evil Rhonda fiasco, if you'd like to discuss this in a seperate topic, be my guest post away & I'll give you my thoughts.
  16. Jun 17, 2003
  17. caruso

    caruso Banned User - repetitive violations of 1.6 - troll

    Casino apologist
    Reading glasses on please, Fortunelounge:

    "Dear Mr TXXXXX and Mr. MXXXXX (a.k.a. whitteyford et. al.)"

    This is blatant discloure of confidential information, and tells us just about all we need to know about "Oliver Curran". It should also be removed by the board mods post haste.

    To Oliver Curran, a.k.a. Warren Cloud, a.k.a Richard Brooks - you were defrauding players within a day of opening. There are more threads across the boards about theft on the part of your casinos than any other group - even Virtual, if that's possible.

    The only wrongdoing on the part of "Whitteyford" was depositing with you in the first place.

    For those who don't know - Oliver Curran a.k.a. Warren Cloud a.k.a. Richard Brooks is possibly THE most notorious cyber-crook currently in the business. If you make deposits into either of his current operations - High Rollers Lounge or Crystal Palace, which he opened up after the Casino Extreme group kicked him out - you have absolutely only yourselves to blame.
  18. Jun 17, 2003
  19. glodge

    glodge Banned User - dodgy back stabber

    Thanks for the heads up on this one caruso ;)

    The name rang a bell but couldn't tie it in.

    Casinomeister Forum where would we be without it!

    (Message edited by glodge on June 17, 2003)
  20. Jun 17, 2003
  21. jpm

    jpm Dormant account

    I'd have to agree with fortune lounge on this one. Crystal Palace posted two names that 'whitteyford' apparently used at their casino, but we don't know if either of those names are real people. We don't have first names and don't know even what country these two 'people' are from.

    As far as their reason for banning this person (people?), they are pretty specific about it this time. I haven't seen them post anything this specific in previous threads on problems with Crystal Palace. The previous things were more like accusations of 'advantage play', etc. This is very specific and thus makes it difficult for me to tell whom to believe.

    Crystal Palace has its tainted past, but this is a very specific accusation against whitteyford. I'll leave it to the c'meister to sort this one out!

    I do have to take issue with the statement that "Many online casinos can no longer afford to offer players regular bonuses. This is because they have found the level of fraud to be so high each time they run such promotions.". Why is it then that groups such as Fortune Lounge and Crown Vegas can offer its players bonuses every weekend? Sometimes even twice a week. And Fortune's playthru requirements are far less than most (5x deposit+bonus as opposed to CV's 15x or 20x if playing bj or vp). What are they all doing differently that prevents the high level of fraud the Crystal Palace refers to?
  22. Jun 17, 2003
  23. whitteyford

    whitteyford Dormant account

    Actually, my friend brought this to my attention so I told him I'd post the info for him about the amazing ability of Crystal Palace to be rogue as it gets as he knows I spend time on the net checking out these forums. Unfortunately instead of trying to make good of the situation, Crystal Palace has gone and broken the level of confidentiality between a casino and player.
    The player I am speaking on there behalf is from an area of Canada which shares the same IP server with about 500 000 people, thus the first 5 numbers of the address are the same. Now as I see it Crystal Palace is linking these accounts on the fact that 2 of 500 000 people where out to defraud there casino, and did not consider that within these 500 000 people it may be a coincidence that 2 people decided to play their casino on the same day. (Eventhough I'm surprised anyone would play at there crap hole casino)Now jumping to the conclusion of fraud based on IP and play behavoir seems to be a little extreme, espeicially since my friend has no idea of this other player, which has so caliously been revealed by these morons. I hope they make an attempt to right this situation and pay the players the money thier owed as well as a public apology for the way they have been publically treated. I vote Crystal Palace to be placed on the rogue list due to this terrible handling of this situation.
  24. Jun 18, 2003
  25. cipher

    cipher Banned member - being a jerk

    I'm more than a little concerned as to the commentary by "fortunelounge."

    According to the information available here at Casinomeister on "fortunelounge" he or she claims to be a V.P. of Casino Operations with a Homepage URL of:

    You must register/login in order to see the link.

    And that in and of itself makes me feel great about the decision that I made some time ago to stay clear of anything having to do with the Fortune Group.
  26. Jun 18, 2003
  27. jetset

    jetset Ueber Meister CAG

    Senior Partner, InfoPowa News Service
    Whilst I agree that privacy is a critical element that should never have been breached by Mr Curran earlier today, I think it is going off at a tangent to start lambasting Fortune Lounge for one possibly ill-advised post agreeing with Currans actions.

    Perhaps we should remember that over the past few weeks the person posting as Fortune Lounge and VP of their Ops has been making what appears to be a sincere effort to redress hassles and take a more player sensitive course.
  28. Jun 18, 2003
  29. whitteyford

    whitteyford Dormant account

    FL has definitely been going through some vast improvements in their casinos over the last little while. This being said we should stick to the topic at hand, that is, the unacceptable manor with which they (Crystal Palace) are handling this matter. Divulging player info is a direct violation of their own site:
    7. Personal identity and details of all members will remain confidential. Crystal Palace.com will not report wagering information on behalf of any member."

    Mr Curran, not only are you making a gross error in assuming player fraud, but are violating your own T and C's. If the casino manager doesnt have to follow the rules of the casino then the rules are meaningless are they not? Anyone who is considering playing this casino beware, if they require you to send ID you may see it posted on public websites.

    As well the casino assumed fraud based on IP addresses to which the high speed provider offers to over 500 000 people...I bet they have a few other players within this IP range, have you locked there accounts and stolen there money as well Oliver? Perhaps you should get your head out of your ass and accept the fact that in casinos some players win and some lose and if you dont play the players that win you will feel their rath and suffer the consequences of all this negative publicity. Perhaps you can save what little face you have left and pay up you crooked prick.
  30. Jun 18, 2003
  31. cipher

    cipher Banned member - being a jerk

    JetSet I couldn't disagree more.

    Anyone who holds him or herself out as a Vice President of Operations for any casino let alone a group of casinos, should be engaging his or her brain before engaging his or her mouth.

    I've been on the end of an RTG casino posting my personal information over the internet as well as RTG casinos sending goons to my office, when I refused back down from them over $10,000.00 that was owed to me.

    Additionally, Jetset you might choose to consider my conduct towards Fortune Lounge to be that of "lambasting" as well it should be, but until such time as you've been in such a position you would be well advise to re-think your commentary.

    Anytime any player gives as much as an inch to casino operators the likes of any RTG casino with regards releasing private and personal data they are only encouraging even more serious things to come about.
  32. Jun 18, 2003
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member


    I go away for a day, and look what happens.

    Crystal Palace? Disclosing player info in this forum is VERY uncool. Unless you had express permission from this player to disclose this information, I don't want to see it.

    Fortune Lounge? Dude, I understand your thoughts, but this can not be compared to how Rhonda's X case was handled. Her real name was never discloded during my expose.

    One of the things that players expect from online casinos is that player info is to be kept confidential.

    Frustrated Crystal Palace may be, but it is no excuse that these names were posted (they have been removed). Bad casino practice comes to mind; please don't do things here that will bite you in the ass later.
  34. Jun 18, 2003
  35. glodge

    glodge Banned User - dodgy back stabber

    For the record, FL & I have discussed our views, via e-mail. Without out pissing in anyone's pocket, it is IMO that the poster FL is as jetset has said

    " over the past few weeks the person posting as Fortune Lounge and VP of their Ops has been making what appears to be a sincere effort to redress hassles and take a more player sensitive course."

    I found FL to be very polite & accommodating, nothing like the old version I had dealt with in the past. IMO time again will tell.
  36. Jun 18, 2003
  37. jpm

    jpm Dormant account

    I can personally attest to that glodge. They addressed and corrected not just the issue I posted about here last week, but also one I had subsequently that involved a cashin. Both were corrected within a day and with extreme courtesy and apologies.

    FL is the only MG casino group that I will play at regularly from now on, and won't mind so much if I lose.
  38. Jun 18, 2003
  39. glodge

    glodge Banned User - dodgy back stabber

    Yes that is certainly a good sign jpm :)

    Now if they can work at getting PCS to process their payouts quickly, that would be a BIG +. Fortunately I now have a gaming card ( 48 hour payouts ) , but I know what is was like when I didn't. If FL could get the edge here on the payouts, I think we may all be plesantly surprised in their new customer releationship services.

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