<div class="bbWrapper">Dear Bryan,<br />
<br />
This is Dylan DeSilva, Security Supervisor at Casino-On-Net. I would<br />
like to thank you for allowing me time to respond.<br />
<br />
<br />
Mr. Marinho has wrote you that he and his wife played in our casino on<br />
the 01/20/2001 and deposited $200.00 in one account and then opened<br />
another with $300.00. He goes on to state that the accounts were then<br />
closed and that when he contacted us he received "vague responses" as to<br />
the reasons why. What he has not informed you about is that he has been<br />
a client of ours since the 03/18/2000 and has played before in the<br />
casino. On the 07/18/2000 he received a notice from another member of<br />
the Security Team at our casino informing him that a credit card that he<br />
had used to make a deposit with us was not in his name. When this occurs<br />
we view it as a potential fraud case, as the person may be using a<br />
stolen credit card, and ask the client for documentation to verify his<br />
name and address. Mr. Marinho was asked for this documentation and was<br />
told that for Security reasons his accounts will be closed until he<br />
could provide us with this. He then wrote us on the 07/19/2000 stating<br />
that he was unaware that guests could not play on someone elses account<br />
and was again told by Mr. Dell of the Security Department that in order<br />
for his accounts to be reopened he will have to send us the documents<br />
requested.<br />
<br />
<br />
These documents were never sent although he keeps suggesting to do so.<br />
Mr. Marinho also found a very convenient excuse of claiming that he<br />
sends the documents, but we do not receive them. We are asked to believe<br />
that out of hundreds of documents being sent to us every day, somehow<br />
only his documents never reach us.<br />
<br />
<br />
Mr. Marinho continued to open seven other accounts with us and deposit<br />
money. This was done on the following dates: 8/6/00, 8/17/00, 11/3/00,<br />
11/11/00, 1/20/01, 1/20/01 and 2/6/01. All his accounts were blocked and<br />
deposited funds returned. When a client that is blocked from play in the<br />
casino opens up a new account , it takes a few hours for our team to<br />
complete their full investigation and to close that account. We have to<br />
make sure that we are not blocking an innocent member who has similar<br />
registration information.<br />
This is why Mr. Marinho was able to play for a few hours on the 01/20/01<br />
and win money before his account was blocked. On the account that he<br />
requested the $5050.70 cashout, he had deposited $300. The $300 was<br />
refunded to his card and he was informed that he will not be able to<br />
receive the cashout as he still had a dispute pending with us and we had<br />
not received documentation. This was explained to Mr. Marinho in many<br />
e-mails by both myself and members of our Support Department. According<br />
to our policy, the $200 could not have been returned out of the cashout<br />
because he did not use that card to make the deposit. The funds<br />
(200+300) were otherwise returned by our Accounting Department.<br />
<br />
<br />
Concerning him receiving "solicitations to play" on the day after his<br />
account was closed, he most probably received our bi-monthly Newsletter<br />
informing him of the upcoming promotions. Apparently, when we prepared<br />
the Newsletter to be sent to all active members of Casino-on-Net, Mr.<br />
Marinhos account was still open. We then closed his account, but our<br />
system was already set for that particular mailing. Nowhere in this<br />
e-mail, however, did we state that his account would be reopened or that<br />
he could open new accounts. Also, the e-mails asking him to try another<br />
card were sent to him before his accounts were closed as he was<br />
depositing with cards that were being declined by his bank. Once the<br />
accounts were closed, we never asked him to try another card to deposit.<br />
<br />
<br />
<br />
There are also a few general points that I would like to address.<br />
With almost 1,000,000 members from virtually every country in the world,<br />
Casino-on-Net is the largest on-line casino in the world. We did not<br />
build our success by not paying our members. Nevertheless, we did<br />
acquire trust and loyalty of our members by being able to stop and weed<br />
out any fraudulent activity that could have harmed them. Mr. Marinho is<br />
one of those members who are not welcomed to our casino because of their<br />
fraudulent activity. We have notified him and reinforced our intent not<br />
to allow him to use our services by repeatedly blocking each and every<br />
one of the accounts opened by him and his associates. I can assure you<br />
that we will continue to do so.<br />
Casinomeister.com is not the only public forum where Mr. Marinho aired<br />
his complaint. Although it is his right, it is also our right to take<br />
every measure necessary to protect the integrity of our casino and to<br />
provide safe and enjoyable gaming environment for our members.<br />
<br />
<br />
As a Security Supervisor at the largest on-line casino, I have to deal<br />
with many problems on a daily basis. I give everyone my individual<br />
attention and in some cases I do have to give clients responses that<br />
they do not agree with. This was one of those cases as the facts do<br />
clearly state. At Casino-On-Net our goal has always been to provide our<br />
members with the best service and we are always willing to listen and<br />
understand our members' needs and concerns.<br />
<br />
<br />
I thank you once again for allowing me the time and space to explain our<br />
side.<br />
<br />
<br />
Regards,<br />
Dylan DeSilva<br />
Security Supervisor</div>