Hi all!
I played no deposit freespins at Lucky247 casino, made a wager, send my documents to support, they reviewed it.
After that i requested a withdrawal. After a few days withdrawal was cancelled and money was confiscated.
I send e-mail to their support asking for a reason of confiscation and they answered:
"Hi ******,
Thank you for choosing Lucky247 Casino.
Upon reviewing your game play we have confirmed that the majority of your winnings were won off free spins and there was no deposits activities.
Therefore your withdrawal was confiscated.
Should you require any further assistance, feel free to contact us at any time as we are available 24/7 at your convenience."
I asked: "So can you send my money back to my account and i will make a deposit?"
They answered:
"Hi *******,
Thank you for choosing Lucky247 Casino.
Upon reviewing your game play we have confirmed that the majority of your winnings were won off free spins and there was no deposits activities.
Therefore your withdrawal was confiscated. Your deposit was to have been made before the withdrawal request. It will thus remain confiscated.
Should you require any further assistance, feel free to contact us at any time as we are available 24/7 at your convenience."
Is it normal? I played no deposits in many casinos and never see such bad practice.
I played no deposit freespins at Lucky247 casino, made a wager, send my documents to support, they reviewed it.
After that i requested a withdrawal. After a few days withdrawal was cancelled and money was confiscated.
I send e-mail to their support asking for a reason of confiscation and they answered:
"Hi ******,
Thank you for choosing Lucky247 Casino.
Upon reviewing your game play we have confirmed that the majority of your winnings were won off free spins and there was no deposits activities.
Therefore your withdrawal was confiscated.
Should you require any further assistance, feel free to contact us at any time as we are available 24/7 at your convenience."
I asked: "So can you send my money back to my account and i will make a deposit?"
They answered:
"Hi *******,
Thank you for choosing Lucky247 Casino.
Upon reviewing your game play we have confirmed that the majority of your winnings were won off free spins and there was no deposits activities.
Therefore your withdrawal was confiscated. Your deposit was to have been made before the withdrawal request. It will thus remain confiscated.
Should you require any further assistance, feel free to contact us at any time as we are available 24/7 at your convenience."
Is it normal? I played no deposits in many casinos and never see such bad practice.