1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Bonus Complaint Confiscation at Lucky247 Casino

Discussion in 'Casino Complaints - Bonus Issues' started by Ivan4eg88, Nov 3, 2014.

    Nov 3, 2014
  1. Ivan4eg88

    Ivan4eg88 Newbie member PABnoaccred

    Occupation:
    Engineer
    Location:
    Ukraine
    Hi all!

    I played no deposit freespins at Lucky247 casino, made a wager, send my documents to support, they reviewed it.
    After that i requested a withdrawal. After a few days withdrawal was cancelled and money was confiscated.
    I send e-mail to their support asking for a reason of confiscation and they answered:
    "Hi ******,

    Thank you for choosing Lucky247 Casino.

    Upon reviewing your game play we have confirmed that the majority of your winnings were won off free spins and there was no deposits activities.

    Therefore your withdrawal was confiscated.

    Should you require any further assistance, feel free to contact us at any time as we are available 24/7 at your convenience."

    I asked: "So can you send my money back to my account and i will make a deposit?"

    They answered:

    "Hi *******,

    Thank you for choosing Lucky247 Casino.

    Upon reviewing your game play we have confirmed that the majority of your winnings were won off free spins and there was no deposits activities.

    Therefore your withdrawal was confiscated. Your deposit was to have been made before the withdrawal request. It will thus remain confiscated.

    Should you require any further assistance, feel free to contact us at any time as we are available 24/7 at your convenience."

    Is it normal? I played no deposits in many casinos and never see such bad practice.
     
  2. Nov 3, 2014
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    If I remember correct then what they are saying is written in their rules.

    Have you not read them?

    They are trying to make people sign up with those free spins that are not suppose to be free. I didn't know they were possible to play without making a deposit first.
     
  4. Nov 6, 2014
  5. Ivan4eg88

    Ivan4eg88 Newbie member PABnoaccred

    Occupation:
    Engineer
    Location:
    Ukraine
    I read T&C. They are saying that it is possible to make minimum deposit and withdraw bonus winnings. The problem was that i requested withdrawal before making deposit.
    But at another casinos, when cashout is cancelled because deposit needed, they return money to balance.
     
  6. Nov 6, 2014
  7. Ivan4eg88

    Ivan4eg88 Newbie member PABnoaccred

    Occupation:
    Engineer
    Location:
    Ukraine
    I asked support to explain why they confiscate my money.
    They answered:

    "Hi Ivan,

    Thank you for choosing Lucky247 Casino.

    Kindly be advised that we have received your recent withdrawal request, however upon reviewing your game play we have confirmed that the majority of your winnings were won off free spins.

    Please note the point below stipulated in our promotional terms and conditions regarding winnings off free spins - Point 15 under terms and conditions:

    You must register/login in order to see the link.

    The Casino further reserves the right to limit any withdrawal/s from bonus/free money/ to (5) times the value of the bonus and 100 casino credits currency from winnings attained from bonus free games or free spins issued. Note that this applies to progressive jackpot wins as well. This limit is applied to all bonuses where no deposit has been made unless otherwise specified. This includes the limiting of any cash withdrawal from the initial no deposit bonus until the fifty (50) times play through requirement has been met.

    Cashins attained from winnings on Free Spins are limited to 100 credits.

    We trust the above explanation will suffice for the confiscation of the cashin."

    I can't understand this explanation, they confiscated my money and show me term about withdrawal limit. I requested withdrawal of 100 euro as in the terms.
    I pm'ed to Lucky247 CM's represantative, he read this topic but answered nothing :(
    And it is accredited casino?
     
  8. Nov 6, 2014
  9. jshort

    jshort Experienced Member MM PABaccred webmeister

    Occupation:
    Bus Driver
    Location:
    Canada
    The rep never replied to me either awhile back when I asked him about a contradictory term in their T&Cs regarding video poker being allowed during bonus play.

    Hopefully you'll get your $100 owed to you.
     
  10. Nov 6, 2014
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    No, he won't. The terms are clear saying a minimum deposit must be made prior to withdrawing any NDB winnings. He invalidated his withdrawal by failing to do so. Game over.
     
    1 person likes this.
  12. Nov 6, 2014
  13. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    They should ask for a min deposit for verification purposes.

    To claim winnings from non-deposit bonus money, players are required to supply a valid withdrawal (PMOP) method that is controlled by a bank (this will exclude Skrill, uKash, NetTeller Click2Pay, etc. ). Where the deposit option cannot be used as a Preferred Method of Payment, example Ukash; the withdrawal will be processed to this Card or Bank account supplied. The deposit value is to be turned / wagered a minimum of once.

    What bothers me is that they confiscate progressive wins won on free spins. Unlikely scenario, but could happen.
    Not to mention that endless spam. I was in contact with their rep, but nothing changed.
     
    1 person likes this.
  14. Nov 6, 2014
  15. Ivan4eg88

    Ivan4eg88 Newbie member PABnoaccred

    Occupation:
    Engineer
    Location:
    Ukraine
    Yes, but the terms says anything about confiscation in case of requesting withdrawal before making a deposit.
    The same term is in most other online casinos and if you requesting withdrawal before deposit they simply turn money back to your casino balance and you are able to deposit and then withdraw your money.
     
  16. Nov 6, 2014
  17. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    That seems unreasonable to my mind. The casino should say he can't withdraw until he has made a deposit; not steal his winnings.
    OP should contact the rep and if the rep does not cooperate contact max to PaB.

    The rep can be found here.
     
  18. Nov 6, 2014
  19. Ivan4eg88

    Ivan4eg88 Newbie member PABnoaccred

    Occupation:
    Engineer
    Location:
    Ukraine
    I pm'ed casino rep today, after my message he read this topic but answered nothing :(
     
  20. Nov 6, 2014
  21. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    Wait for a few days. If you don't get a response PaB.
     
  22. Nov 6, 2014
  23. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    hmm try this one , shihaam , This email is not visible to you. , they could no doubt point you to whats going on if the reps not responding .
     
  24. Nov 6, 2014
  25. Ivan4eg88

    Ivan4eg88 Newbie member PABnoaccred

    Occupation:
    Engineer
    Location:
    Ukraine
    It seems that it's support for VIP players. I am not VIP. I will wait for a few days.
     
  26. Nov 6, 2014
  27. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    I wanted to mention Sacha, but she left the building it seems, her account is dormant. The new rep never posted or anything, so all you can do is wait.
    Just keep in mind that no deposit wins are not exactly the top of their priorities. Having said that a rep for accredited casino is supposed to reply to
    any played issues in a timely manner.

    You haven't breached any rules, as far as we know. Nowhere does it say that the winnings will be confiscated when a WD is made before making a
    deposit. The part of terms I pasted is quite badly worded, they don't even mention that a deposit has to be made, only that you have to provide them
    with a deposit and withdrawal method. It's up to you to understand that "provide" means "deposit" :rolleyes:

    Just give it a while and if things don't move, PAB

    http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab
     
  28. Nov 7, 2014
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This is the first time I have seen a casino claim that Neteller isn't good enough for a first withdrawal!

    There is something VERY fishy going on at Neteller. It may not legally be a bank, but it is still regulated properly, both by the IOM and the UK. It works effectively like a bank current account, and has strict KYC procedures of it's own, stricter than some casinos.

    It seems that casino operators are running scared of Neteller and Skrill, yet they refuse to say just what the problem is. For users of Neteller, it's legal status also means that balances are NOT protected in the same way that bank balances are, and this could be a problem if the flight of operators gets significant enough to threaten the viability of running Neteller. This has already happened to Click2Pay, it no longer exists having closed down due to lack of business. I had an email telling me that my long dormant Click2Pay account would be closed as the company was withdrawing the service.

    That term also suggests that even withdrawing after making a deposit would not be allowed to Neteller, as it states that where the verification deposit comes from Neteller, it doesn't count to validating it as a valid PMOP. If the verification deposit doesn't count, then logically ANY deposit made from Neteller doesn't count as verifying the method, the implication being that they do not pay back to Neteller, but only to a nominated bank account the details of which must be supplied beforehand.

    Neteller also have the dubious reputation of being far too cooperative with casinos who dispute a players' win. They will sometimes tell the casino about a player's Neteller activities with third parties, and also offer a "no questions asked" facility for casinos to "charge back" a withdrawal they paid earlier if they then decide that the play was "abusive". They would not get this level of cooperation from a bank, definitely not where the bank tells the casino about other transactions the account holder has made, and to whom. The bank would not even confirm or deny a correct guess from the casino, if they did, the DPA would have them and they could face a fine from the ICO.
     
    3 people like this.
  30. Nov 14, 2014
  31. Lucky Lefty

    Lucky Lefty Official Rep for Luck247

    Occupation:
    Affiliate Programme Manager
    Location:
    ToPlayAffiliates
    Hi Ivan4eg88's

    Lucky Lefty here - the representative of the casino. Firstly please accept my apologies for the late response to this matter.

    I've read through the thread and discussed the matter with the Casino Management team - they've advised me that the terms and conditions were adhered to in the decision that was made on your account. I do understand that the support team mailed you to request the necessary deposit in order to validate the withdrawal & due to no response the winnings were confiscated.

    Should you wish to discuss the matter further please feel free to contact me directly: although it does appear that the decision made by the Management & Security team is final I'd be more than happy to direct you to the relevant authorities to make an official appeal.

    kind regards
    LuckyLefty
     
  32. Nov 14, 2014
  33. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    I think this might be the problem.

    My question would be; did the casino give the player a reasonable amount of time to respond?
     
  34. Nov 14, 2014
  35. Ivan4eg88

    Ivan4eg88 Newbie member PABnoaccred

    Occupation:
    Engineer
    Location:
    Ukraine
    Hi!
    My documents was reviewed 29.10
    Money was confiscated 01.11
    It is only a few days.
    Support never said that i have limited time to deposit, so i did not hurry to deposit as soon as possible.
     
  36. Nov 14, 2014
  37. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    The reason given by the rep:
    Is different to the reason that support@lucky247 gave:
    So, on one hand the rep is saying they confiscated the winnings because of no response and on the other hand support@lucky247 are saying the winnings were confiscated because no deposit was made.

    These are two different things, so which should we believe is the reason for the confiscation?
    I would say it's better to go on what the rep is saying because it's the most recent reason for the confiscation. And it seems that the time-frame the player was given to respond was unreasonable.

    I would still advise to PAB in this situation unless the T&C stipulates a time-frame. And the only mention of a time frame in the T&C I read was for 90 days.

    I just found this in Lucky247's T&C:
    However in certain circumstances (special bonus events, etc.), if a player requests a withdrawal prior to fulfilling all their wagering requirements of the bonus, they will forfeit their remaining Bonus Balance. You must register/login in order to see the link.
    But since this term does not specify what a "special bonus event, etc." is, the term is irrelevant.

    I also found this in Lucky247's T&C:
    To claim winnings from non-deposit bonus money, players are required to supply a valid withdrawal (PMOP) method that is controlled by a bank (this will exclude Skrill, uKash, NetTeller Click2Pay, etc. ). Where the deposit option cannot be used as a Preferred Method of Payment, example Ukash; the withdrawal will be processed to this Card or Bank account supplied. The deposit value is to be turned / wagered a minimum of once. You must register/login in order to see the link.

    It's very poorly written. I can't see where it says players must make a deposit to withdraw winnings on NDBs.
    If I'm reading this correctly it talks about players supplying valid withdrawal methods and then disconnected from that it states "The deposit value is to be turned / wagered a minimum of once."
    So, I would ask the casino; Where is it located in the T&C that players must make a deposit prior to withdrawing from an NDB?
     
    Last edited: Nov 14, 2014
  38. Nov 14, 2014
  39. Ivan4eg88

    Ivan4eg88 Newbie member PABnoaccred

    Occupation:
    Engineer
    Location:
    Ukraine
    No, it is about requesting withdrawal before the wagering of bonus is completed. I requested withdrawal when bonus was fully wagered.
     

Share This Page