hello
For some reason I can't post on complain section, so I have to put it here. Mods - feel free to move it.
Because I do EVERYTHING I could to resolve my problem without success i decided to make it public. I will try to explain what is the problem:
I played at CWC for about year.
suddenly they closed my account and returned deposit
winnings were voided
they told me it's because they banned my country few days before
I didn't agree to that because they didn't give me any notification they were closing doors for players from my country. Also they accept my deposit and gave bonus AFTER they banned my country - so they should accept winnings as well - right?
What I do...
1) I tried to contact casino but nice lady from phone support told me that they cant paid me out because "casino manager have to protect casino profits"
2) I tried to contact them by email but of course they didn't replay - ever.
3) I sent PM to casino rep here but no answer
4) i submitted PaB but max said he can do nothing and that casino is right in their decision
5) finally i submitted complain in Montana (central dispute system) ... and after 2 months of waiting they tell me that they will rule ON MY FAVOR. yuppie I said ... i finally get my money..... or not!
CWC casino was proved to be wrong in my case but they still don't paid me. and what is even worse tom from this forum don't answer to my PMs where I ask him why they don't follow CDS resolution.
So now I'm asking CWC in public forum why they don't want pay me and why "best customer support" casino don't answer on emails?
For some reason I can't post on complain section, so I have to put it here. Mods - feel free to move it.
Because I do EVERYTHING I could to resolve my problem without success i decided to make it public. I will try to explain what is the problem:
I played at CWC for about year.
suddenly they closed my account and returned deposit
winnings were voided
they told me it's because they banned my country few days before
I didn't agree to that because they didn't give me any notification they were closing doors for players from my country. Also they accept my deposit and gave bonus AFTER they banned my country - so they should accept winnings as well - right?
What I do...
1) I tried to contact casino but nice lady from phone support told me that they cant paid me out because "casino manager have to protect casino profits"
2) I tried to contact them by email but of course they didn't replay - ever.
3) I sent PM to casino rep here but no answer
4) i submitted PaB but max said he can do nothing and that casino is right in their decision
5) finally i submitted complain in Montana (central dispute system) ... and after 2 months of waiting they tell me that they will rule ON MY FAVOR. yuppie I said ... i finally get my money..... or not!
CWC casino was proved to be wrong in my case but they still don't paid me. and what is even worse tom from this forum don't answer to my PMs where I ask him why they don't follow CDS resolution.
So now I'm asking CWC in public forum why they don't want pay me and why "best customer support" casino don't answer on emails?