Club World Casinos Bonus and Comp Terms Clarification

[clubworld]

Hi

As requested by Rusty here is a new thread with full clarification of our terms on comps and bonuses.

Comps no longer have a max cashout rule, this is already in effect.

Bonuses will not have a 10x max cashout rule starting on Tuesday 3rd July.
Some high value bonuses might have a fixed max cashout rule on Random Jackpot wins but that detail will be specifically mentioned in the details.

Wagering for each bonus will be in the bonus details page found in the email sent or by clicking on the link in the marquee message. Customer service are also available 24/7 for questions on bonuses.

I hope this matter is now resolved to your satisfaction and you continue playing with us in the knowledge that we do appreciate you playing with us and we act on your suggestions to improve.

Thanks

Jason

 

[Rusty]

Thanks Jason
That is brilliant news

 

[1819]

Hi

As requested by Rusty here is a new thread with full clarification of our terms on comps and bonuses.

Comps no longer have a max cashout rule, this is already in effect.

Bonuses will not have a 10x max cashout rule starting on Tuesday 3rd July.
Some high value bonuses might have a fixed max cashout rule on Random Jackpot wins but that detail will be specifically mentioned in the details.

Wagering for each bonus will be in the bonus details page found in the email sent or by clicking on the link in the marquee message. Customer service are also available 24/7 for questions on bonuses.

I hope this matter is now resolved to your satisfaction and you continue playing with us in the knowledge that we do appreciate you playing with us and we act on your suggestions to improve.

Thanks

Jason

very nice. comps should never have a max cashout since it is not free money but money that was earned. we had a similar thread with emily (inet) months ago. she assured us that comps do not have a max cashout although i'm pretty sure it still states they do, on the webpage, in the t&c's. maybe emily can clear that up if she sees this.

 

[1819]

Any free money given, that does not require a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 10x the bonus given e.g. $50 given max cash out = $500. Monies must be turned over at least 15x (unless otherwise stated) before any cash out can be made.(amended June 2004)

this from the inet page this morning. comps are still listed as having a max cashout.

 

[Mike031]

Any free money given, that does not require a deposit, e.g. a Non-Deposit Coupon, loyalty bonus, comps, VIP bonus, vanity card, manager deposit, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus etc. (unless otherwise stated) will have a maximum cash out of 10x the bonus given e.g. $50 given max cash out = $500. Monies must be turned over at least 15x (unless otherwise stated) before any cash out can be made.(amended June 2004)

this from the inet page this morning. comps are still listed as having a max cashout.

Yes, we had this discussion now (i think) three times, but this have nothing to do with CWC

I also thought always, that the comps have a 10x max cashout, but this is not so, maybe they should clear this from their terms?

@Jason, thanks for your new rules, these are really fair and this is, why i will play also in the future in your casino and i think, very much another guys too

 

[me_and_ed]

I think this is a huge step, imagine that, a casino listening to its players!! They have won my business back. Thanks Jason and CWC.

 

[babs7262]

Im very Happy

Ive said it before and I will say it again....I just the love the attitude Michael and Jason have. Ive always liked playing there and Im glad I stuck by them. They proved me right while defending them often!

BTW...thank you for the birthday bonus this morning

 

[Pinababy69]

This really is great news Jason.

BTW, I emailed you, I hope it came through okay? It was basically just saying thanks, but I've had terrible problems with hotmail lately, sending and receiving....just wanted to let you know I had emailed you.

 

[Mike031]

WR 15x deposit + bonus for only a 30% "sticky" bonus is not really a great offer, but okay, nobody must claim it

 

[Rusty]

WR 15x deposit + bonus for only a 30% "sticky" bonus is not really a great offer, but okay, nobody must claim it

No it is not great but I have noticed WR on all RTG bonuses is over the top.
Personally I have barely ever got half way through a WR attached to a bonus before busting out so that says it all.
15* bonus WR alone on 35% is ample WR to cover the ev of the added bonus especially a slots only bonus.
Casinos seem to be over zelous with WR and their explanation is it is to protect themselves from bonus abusers but the reality is they are being over cautious and punishing those that take a bonus and play in the spirit it was meant.

 

[Mike031]

15* bonus WR alone on 35% is ample WR to cover the ev of the added bonus especially a slots only bonus.

Yes, this is really very bad and i miss 49ers casino much more, then before, because their bonus was always very fair, with a 100% cashable bonus up to $ 200 (Slots) and a WR with 15x deposit & bonus.

 

[Mike031]

Maybe your support should also be informed about your new none max cashout rule?

"I:there is no max cashout, am i right?

Support: it is 10 x bonus or 1500"

Btw. i've made a deposit with $ 200, but it was declined for unknown reason, then i made a second deposit with the same amount and the same problem happens, so i thought, that my deposit was only declined, but as i looked into my moneybookersaccount, the money was away and sent to CWC.

The chat support told me, that this is an error on moneybookers, because they can't reach them, but that's not true, because i was on every time logged in and at the same time i made a deposit on Bodog, so there is really something misterious

 

[1819]

while we are trying to update how terms are written....all rtg's have this in their terms..." all deposits AND wagering must take place within the allotted time of the promotion". ahh, ok? let's take the tempting tuesday or july 4th bonus at inet. promotion ends at 11:59 pm on those days. so if one deposits at 11:30 they have a half hour to complete the w.r.'s? i know this never enforced at a good casino but it is in there and should be removed. deposits yes. of course they should be made before the promotional period expires but wagering should be, and in most cases, has to be done when the promotion has ended.

 

[Mike031]

all deposits AND wagering must take place within the allotted time of the promotion"

That's not written on "Tempting Tuesday", that's only written on their monthly bonus and there is time, because one month is really very long

 

[1819]

That's not written on "Tempting Tuesday", that's only written on their monthly bonus and there is time, because one month is really very long

mike check out todays july 4th promo page. i believe it's the same generic page for tempting tuesday. even so. today's promo is only one day long and accepts deposits up until 11:59 so there is no way the wagering can be done as it's written. again i doubt it is ever enforced but should be rewritten.

 

[Mike031]

there is no way the wagering can be done as it's written.

If you claim the bonus at the beginning from the promotion, yes, because a $ 1,600 WR is not really so big, but you lose the money ($ 80) faster, as you can look, even with only a 20 cent bet

 

[1819]

If you claim the bonus at the beginning from the promotion, yes, because a $ 1,600 WR is not really so big, but you lose the money ($ 80) faster, as you can look, even with only a 20 cent bet

lol. my point is they will accept a deposit until midnight so it is a legal deposit but then you cannot fullfill the wagering as it is the next day when you start playing. promotion has ended as it is written.

 

[Mike031]

I'll surely never play there, because now is nobody available in their live chat and my money is outside in the world, but nobody knows where!?

If i had know this before, i have never made any deposit!

 

[Mike031]

Update!

Now a support agent could tell me, that my money is not in my account, because somebody tried to log in "their" account and after this their account was closed and this is, why i must wait up tomorrow, to get my money!

sorry, but i'll surely never play in such an unsecure casino!

i prefer to play only on iNetBet & Bodog!

Thanks for your understanding!

 

[clubworld]

UPDATE

Hi Mike

We are a very secure casino, we have safety precautions attatched to all of our payment processing accounts, somebody earlier this evening tried unsuccesfully to hack in to one of our accounts, when a login fails a number of times the account is locked, for the safety of the players and the casino.

As for you being unable to talk to someone on chat earlier, that was because we had a problem with our ISP as did everyone else within a 5 mile radius.

These things do happen, I hope I have explained everything

Thanks for your understanding

Jason

 

[Mike031]

ok, it's not on you, but when i make a deposit in any casino, i will play directly, because i pay extra fees on moneybookers, to get the money in real time directly from my bank account on their!

I don't want to wait some hours, or even 1 day, to get my deposit in my real money balance!

So please, if you can log in to your moneybookersaccount, transfer the money ($ 400, you know?) back to my moneybookersaccount and after that close my account, thanks!

 

[clubworld]

Hi Mike

As i am unable to reach Moneybookers until tomorrow, I will deny your pending deposit which should return those funds back into your Moneybookers account.

Once I have received confirmation of the return of the funds, I will lock your account as requested.

We are doing everything we can at this point in time.

I will be back in the office tomorrow morning

Jason

 

[Pinababy69]

Mike, I understand you're upset...I would be too. But I think maybe you're being a bit hard on them. It is true that an account will be locked if there are too many attempts to log into it. I'm sure that Jason would have looked after you for the inconvenience if you had given him the chance. But your money, your choice where you play. But sometimes things like this do happen unfortunately. I've had deposits get lost in cyberspace for up to three days....not a happy camper here. It's just part of transacting over the internet. It always gets sorted, but it can't always be immediate.

 

[The Dude]

...So please, if you can log in to your moneybookersaccount, transfer the money ($ 400, you know?) back to my moneybookersaccount and after that close my account, thanks!

Hey dude - let's not hastily rag on the casino. I've just spoken to one of their reps over the phone, and yes, they were hit by a power outage. They are trying to do their best given these circumstances.

I've met these people numerous times, and they are really good operators. They've always been fair, and we've always seen things eye to eye. Give 'em a break - no need to rag on a good casino for something lame like this.

Perhaps a little Harpo is needed (inside joke)

 

[Mike031]

Perhaps a little Harpo is needed (inside joke)

You mean this? Link Removed ( Old/Invalid)



Ok, probably i was really to hard, but it was only, because i wanted to play and so i was very angry about it, that i couldn't do this, after making my deposit and i normally wanted to play with $ 200, but as i thought, that the deposit was not done, i was making a 2nd one, so there was $ 400 away, although i wanted to play with the antother $ 200 in another casino and that's why i'm so angry

But maybe i should really give them a 2nd chance?

Because the live chat is normally always ok, if they would know their own bonus rules and the cashier (michael) try always his best, to resolve all problems.

So if it's not too late and Jason read this before, please don't close my account, because i was too hasty with this decision!

Thanks and sorry for my hard words

 

[Pinababy69]

It's a pisser Mike for sure. Like I said, I've been there. I remember one night quite awhile ago, I'd been playing for a bit and was down to my last $25 on my prepaid CC. I'd had a few drinks (shhhhh), and of course that's when I really wanna play. Well, I go and make my deposit and the page timed out, but no money in my account. I go and check my CC, and of course the money is gone. As my luck would have it, it was a Friday night..and I didn't see my money until sometime Monday afternoon when I couldn't have cared less if I played or not. The casino wouldn't credit me until their financial dept. verified the transfer with the CC company. Man, I was pissed. But I knew there wasn't a damn thing I could do about it. The casino did comp me a bonus on top of my deposit for the hassle, but I know where you're coming from. Sometimes it's just out of their control.

 

[Mike031]

it was a Friday night..and I didn't see my money until sometime Monday afternoon

The same happend to me also one time on King Solomon's and this (and also their slow support, which answerd emails not before 10 days!) is, why i've closed my account there!

When i have a problem, i would at least contacting a live chat, which is available, because there are much biggers casino out there, which can also answer within only 15 minutes and so i don't accept a 10 day time for only one simple questionmail!

 

[Mike031]

Ok then not!

I've written a PM to Jason, that he didn't close my account and he was online today, after i've written this message to him, so he must have read it, but now my account is nevertheless closed

 

[mellowmenjo]

Hi all,

I've never had any problem with club usa!
They always treath me right. I also have the moneybookers problem. Not $400 though.
I never had problems contacting livechat.
Same this time. They cleared everything up for me!
No problem herewhat so ever!
Support is always kind.
So there ain't a reason for me for not playing at club usa what so ever!!!

gr. mellow

 

[Mike031]

ok, my account was now reopend about the live chat, but as i made a deposit with moneybookers, the same problem happens and it was no deposit available

Ok, now it's really enough!

The support said to me in the live chat, that he must close my account again, because he is not allowed to open it?

now you have my $ 265, so what kind of joke is this now please?

maybe you should not only close my account, because it's really better when you close your whole casino, because this really sucks!

It was my big error, that i would give you a 2nd chance!

Update: ok, now my money went back to my moneybookersaccount, so i had again much fees, for nothing, because every transaction from euro in dollars and the opposite, costs some euros, because the exchange rate!

 

[clubworld]

Hi Mike

I sent you an e mail clearly stating that your account had been locked as per your request.

Today you came onto our live chat and asked one of the CS Team to re-open your account, this was done in error, and we apologise for that.

After this mistake was reported to me, I made sure that your money was refunded to your Moneybookers account within 10 minutes.

Its unfortunate that it has come to this, but we feel it is best that your account remains closed

I apologise once again Mike

Jason

 

[Mike031]

I've sent you 2 days ago a private message, that i was too hasty and i have excused me for this, but you never give me any response for this!

But now i really hope your casino will close very soon, because how you treat your members, which have left about thousands of dollars in your casino, is not really fair, but it's okay, you can certainly do what you want!

Btw. a Casino which can only pay out a maximum of $ 3,000 a week, is not really very serious for me!

Thanks to iNetbet and Bodog, which always treat me right!

 

[dominique]

My experiences with Clubworld were nothing but good, and I have never seen a player complaint through my site.

That made me talk to the casino to check things out, and I am satisfied that Jason did everything he could to solve this amicably.

It looks to me to be a sequence of unfortunate coincidences and Mike, while I can see your irritation with this, I am convinced that no one there did anything to purposefully annoy or neglect you.

In any case, this seems to be the end of the story, casino and player parting ways.

I still hold Club World to be one of the best RTG casinos.

 

[Mike031]

I still hold Club World to be one of the best RTG casinos.

Ok, that's your opinion, but $ 3,000 max cashout per week is a joke, because if you hit there a jackpot about $ 10,000, you have to wait one month and on iNetBet you will get this money within some hours!

 

[nygirl30]

Hi everyone, i just have a question about the "No max withdrawal rule" I asked support today about the 30% bonus and they said there's a max withdrawal of 10x the bonus plus deposit.. I thought this has changed? Jason could you help me with this.. It's no big deal, its only 30% but i just thought i would ask and thank you..

 

[Mike031]

I asked support today about the 30% bonus

This was a big mistake, because they're very incapable and didn't know their own rules!

 

[The Dude]

Ok, that's your opinion, but $ 3,000 max cashout per week is a joke, because if you hit there a jackpot about $ 10,000, you have to wait one month and on iNetBet you will get this money within some hours!

Actually a lot of casinos have this rule, but more times often then not, they waive this. It's strictly up to them.

 

[Atlanta]

WTG MIKE

 

[Mike031]

WTG MIKE

 

[daera]

I also have the utmost respect for these operators and trust Club World more than almost any other RTG (except iNetBet of course). I've always found them to be very professional, friendly, fair, and lightening fast with cashouts and so on.

I'm sorry you had a bad turn of events Mike. You know what they say, sh** happens!

 

[Mike031]

very professional, fair, and lightening fast with cashouts

*lol*

 

[linda7]

Bryan, why the change in your opinion?

Actually a lot of casinos have this rule, but more times often then not, they waive this. It's strictly up to them.

Bryan, you have always said that one way to distinguish a risky casino was to see if you will be paid in full should you win. You stated something to the effect that if you have to be paid in pieces, odds are the casino is working with a short bankroll. Why the change in your opinion? I look forward to a full explanation. Thanks.

 

[peteyweestro]

i only been here a little while but it seems like mike always has something bad to say unless its inet or bodog...sorry bro but not everyone walks on water..lol

 

[Mike031]

it seems like mike always has something bad to say unless its inet or bodog.

What's your problem newbie?
You know nothing, what happens and it looks like, that you haven't read, how they treated me, so shut up, when you don't know anything, thanks loser!
Btw. i've written not only good things about Bodog or iNetBet, so maybe you should read exactly and not write a posting, only, to say anything, but not which was sinful!

 

[Pinababy69]

Mike....come on!! Calling someone a loser, whether they're new or not, isn't cool. We've been all through this name calling thing before. It's not okay for anyone. You guys can disagree without resorting to that.

Peetey, we're all really one big, happy (slightly dysfunctional) family here.

 

[Mike031]

Mike....come on!! Calling someone a loser, whether they're new or not, isn't cool.

Sorry, but HE began to attack me without any reason and this is the only reason, why i've called him this!

 

[peteyweestro]

mike if you can't handle the truth or that someone disagrees with you then you are sorry person and the way you started calling me names over my opinion is proof that you are a thin skinned immature person....lol...lol...lol

 

[peteyweestro]

also i understand that english isn't your first language but you calling my first post in this thread an attack is a freakin joke...i'd hate to see if you were really attacked..lol..later though and good luck with everything no hard feelings

 

[Mike031]

i think you have a very big problem, because i've never said anything to you, but you go on my nerves, so go away from here and raise in hell!

Btw. doublepostings also sucks, like you!

 

[The Dude]

Bryan, you have always said that one way to distinguish a risky casino was to see if you will be paid in full should you win. You stated something to the effect that if you have to be paid in pieces, odds are the casino is working with a short bankroll. Why the change in your opinion? I look forward to a full explanation. Thanks.

There are a number of casinos - mostly Playtech and RTG (a few MG) that have weekly caps on payments. In most case these are waived.

Were one needs to be cautious is when casinos fail to make payments on time - that's an indicator that there is a cashflow problem. I don't think I ever changed my position.

What's your problem newbie?
You know nothing, what happens and it looks like, that you haven't read, how they treated me, so shut up, when you don't know anything, thanks loser!
Btw. i've written not only good things about Bodog or iNetBet, so maybe you should read exactly and not write a posting, only, to say anything, but not which was sinful!

24 hour cool down period, and thread upgraded to closed.

I think I have made enough warnings in the past; as soon as threads start turning into flaming exercises, they will be shut down. Thank you for your understanding.