Dirk Diggler
Dormant account
- Joined
- Mar 21, 2004
- Location
- UK
Some of you may remember that I had a problem with Click2Pay where they took 5,000 from my credit card rather than using funds in my account. Well I've just got around to withdrawing this money and there's been 17 deducted from the withdrawal - 15 of which was not authorised by me.
I made the withdrawal and the bank draft finally turned up on about Thursday of last week, for 15 (about $28) less than it was supposed to be.
Initially they claimed this was charged by my bank when I cashed it, which eventually ended up with me having to scan and email a copy of the bank draft to them before they would accept what I was saying. After about four emails they have just emailed me back with this:
So basically they are now taking 17 from EVERY withdrawal GBP account holders make.
This is totally wrong IMO, I agreed a 2 charge when making the withdrawal so how they can then take another 15 without authorisation is beyond me. Its basically theft.
Does anybody have any contacts with them, or know of any authority that I can complain to about this?
I made the withdrawal and the bank draft finally turned up on about Thursday of last week, for 15 (about $28) less than it was supposed to be.
Initially they claimed this was charged by my bank when I cashed it, which eventually ended up with me having to scan and email a copy of the bank draft to them before they would accept what I was saying. After about four emails they have just emailed me back with this:
Unfortunately I have to inform you that this GBP 15 commission charge
is deducted from every cheque requested by British customers.
We are very sorry that you had to pay the GBP 2+ 15 fee, but CLICK2PAY
will not back post the GBP 15.
So basically they are now taking 17 from EVERY withdrawal GBP account holders make.
This is totally wrong IMO, I agreed a 2 charge when making the withdrawal so how they can then take another 15 without authorisation is beyond me. Its basically theft.
Does anybody have any contacts with them, or know of any authority that I can complain to about this?
Last edited: