City Club - Reduced my win

[Seventh777]

It definitely sucks - once the bonus has been cleared and excess funds removed then the money SHOULD belong to the player to either withdraw or continue to play with as they see fit. Totally agree with that, but unfortunately most casinos don't see it that way - even some of the MG casinos are putting a cap on ND freebies these days, I got a mystery bonus dealio at Ruby Fortune awhile back that had a max cashout of $100.

We take so much for granted when playing at MGS casinos whilst overlooking many poor work ethics, casino rewards group is probably the worse of the worse here, their damn spamming has me pulling my hair out SOME POINTERS HERE REGARDING YOUR DAMN AFFILIATE SPAMMING.....

1). There is a reason you have my email address.

2). It`s because I have dormant accounts at many of your casinos.

3). Take a long hard look at the above two points, understand it now?.

4). Then stop f&*^%$g sending *for new players only* spam to recipients of the email addresses that you have in your data base, for the sole reason that they already have accounts with you, Jesus wept, this grinds my gears to a nuclear fusion status.

Also the blocking of loyalty points that have been earned legitimately whilst playing slots etc is borderline rogue behaviour imho, because you have withdrawn more than you have deposited .

None flushing of reverse withdrawals, outrageously long withdrawal times at many of them, caps on freebies, predatory bonus T&C`s in several casinos.

Now do some simple maths, remove the 32Red group from the above equations and MGS does not seem that appealing anymore does it?.

 

[Hazzab]

Thankyou to everyone who has responded to this thread, at the very least I'll do my best to apply pressure to City Club to put something in their terms and conditions about reverse withdrawals. I don't know how much that will help but I'll try.

One thing that's occurred to me, and I need some advice on this , is that they kept my marvel jackpots when paying my max cashouts on City Club and City Tower. Are they allowed to do this?

 

[chuchu59]

Thankyou to everyone who has responded to this thread, at the very least I'll do my best to apply pressure to City Club to put something in their terms and conditions about reverse withdrawals. I don't know how much that will help but I'll try.

One thing that's occurred to me, and I need some advice on this , is that they kept my marvel jackpots when paying my max cashouts on City Club and City Tower. Are they allowed to do this?

I dont quite understand. Can you elaborate? Was this in their terms and conditions and did they give you an explanation? Sorry, I havent played at playtechs for several years and I dont even know what a marvel jackpot is though I have seen this being mentioned quite a few times.

Meanwhile, continue to apply pressure on them to get the full amount paid to you. Remember that if you had lost on the w/d reversal the vfunds will be theirs but it seems not the other way round.

 

[Hazzab]

I dont quite understand. Can you elaborate? Was this in their terms and conditions and did they give you an explanation? Sorry, I havent played at playtechs for several years and I dont even know what a marvel jackpot is though I have seen this being mentioned quite a few times.

Meanwhile, continue to apply pressure on them to get the full amount paid to you. Remember that if you had lost on the w/d reversal the vfunds will be theirs but it seems not the other way round.

Hi chuchu, there's a marvel progressive jackpot applied to marvel (hulk, x-men, iron man etc) slots. As far as I know, it's paid from a pool located outside of the casino. The jackpots trigger randomly and I collected a fair few first (usually $100-$500) and second ($1000-$5000) level jackpots considering the size of the spins i was playing. i haven't sat down and totalled them but over the 2 casinos I wouldn't be surprised if it's $10,000+

 

[vinylweatherman]

Hi chuchu, there's a marvel progressive jackpot applied to marvel (hulk, x-men, iron man etc) slots. As far as I know, it's paid from a pool located outside of the casino. The jackpots trigger randomly and I collected a fair few first (usually $100-$500) and second ($1000-$5000) level jackpots considering the size of the spins i was playing. i haven't sat down and totalled them but over the 2 casinos I wouldn't be surprised if it's $10,000+

Although players across the Playtech network contribute, they are fowarded in full by Playtech to the operator who has the winning player. When confiscated due to terms, these become part of that operator's profit, rather than being placed back into the pool. One player was informed that there was no mechanism in place to return a progressive back to Playtech to have it put back into the pool. This is small change considering that one shady operator once kept around CAD$2Million after bullying a player into accepting half the amount right away, rather than have it dribbled out over a number of years at the monthly withdrawal limit. Another Playtech operator kept around $4 million won by a South African player who according to the casino was subject to a term that either capped their max win, or voided all their payouts.

It seems far too regular an occurance with Playtech casinos where an operator that voids a progressive because of it's own terms gets to keep the entire amount for it's own profit, rather than it being sent back to Playtech for reinsertion to the pool.

Playtech don't seem too bothered about this, else it would have only ever happened ONCE, and they would have acted to make certain it never happened again by changing procedures.

 

[jimmyluck]

Thankyou to everyone who has responded to this thread, at the very least I'll do my best to apply pressure to City Club to put something in their terms and conditions about reverse withdrawals. I don't know how much that will help but I'll try.

One thing that's occurred to me, and I need some advice on this , is that they kept my marvel jackpots when paying my max cashouts on City Club and City Tower. Are they allowed to do this?

As far as I know if you won on a Marvel Progressive Jackpot you should be able to claim this. As I understand Progressive jackpots are shared between a network of casinos, so if someone hits the jackpot, rather than one casino taking the fall and going bust, it is shared across the network. Each casino pays a contribution to the jackpot each month to have the game at their casino. Usually when someone hits a jackpot on a progressive, the casino it was won at makes a big song and dance about it, in order to get as much publicity to their casino and attract more players. Fingers crossed you can take your money out soon dude.

 

[Nicla]

It's absurd! I think that the winnings were yours and reversing you could loss everything. On the contrary you won.

They are not honest

 

[Hazzab]

I posted a complaint about this on another website (won't post which one), hoping to elicit a reply from this mob. They came out very aggressively and have told me I should be thanking them instead of "slandering" them. I posed some more questions that were raised by some of the posters here, such as "would you have kept the money had I lost it?" - surprise surprise, no reply.

 

[LaHutti]

I posted a complaint about this on another website (won't post which one), hoping to elicit a reply from this mob. They came out very aggressively and have told me I should be thanking them instead of "slandering" them. I posed some more questions that were raised by some of the posters here, such as "would you have kept the money had I lost it?" - surprise surprise, no reply.

Thanking them for stealing 50K from you ?
Me no understand.

 

[Hazzab]

Thanking them for stealing 50K from you ?
Me no understand.

Thanking them for "allowing me to win back my losses". Nevermind the fact that they let me reverse withdraw and play with the money for 6 days without saying a word and probably hoping I'd lose it - thanks City Club!

 

[Nifty29]

The way i see it, if there's a chance to lose there has to be a corresponding chance to win.

Once the bonus and excess winnings were removed, the remainder was yours and if you decided to reverse it and give the casino a chance to win it back (why any casino wouldn't want you to do that I don't know) then he is entitled to ALL his winnings.

 

[Hazzab]

The way i see it, if there's a chance to lose there has to be a corresponding chance to win.

Once the bonus and excess winnings were removed, the remainder was yours and if you decided to reverse it and give the casino a chance to win it back (why any casino wouldn't want you to do that I don't know) then he is entitled to ALL his winnings.

Completely agree with this - Otherwise you're gambling to lose, which is ridiculous. The only problem is getting City Club to see it that way. I'm willing to throw 10% of whatever I get back into the maintenance and upkeep of this site if anyone can help (yes, I just posted a bounty on their heads haha).

 

[chuchu59]

I posted a complaint about this on another website (won't post which one), hoping to elicit a reply from this mob. They came out very aggressively and have told me I should be thanking them instead of "slandering" them. I posed some more questions that were raised by some of the posters here, such as "would you have kept the money had I lost it?" - surprise surprise, no reply.

They didnt have any reputation in the first place so they cant claim defamation can they? In addition, did they overhear you talking ill of them. If not, they can only sue you for libel. If they dared to post here on your issue I woulda thanked them.

 

[Hazzab]

[SUB][/SUB]

They didnt have any reputation in the first place so they cant claim defamation can they? In addition, did they overhear you talking ill of them. If not, they can only sue you for libel. If they dared to post here on your issue I woulda thanked them.

Hahah I pointed out that it would be libel! But I haven't said anything but the truth

 

[Realitybitez]

[SUB][/SUB]

Hahah I pointed out that it would be libel! But I haven't said anything but the truth

Gosh, this is why I love this site. Just got an email offering me a 400% bonus from City Club. Sounded like a good deal, but decided to check on my favourite site if this casino was ok and sure enough

Nothing like other peoples feedback to give one an idea of what a particular casino is like. Thanks peoples

 

[thelawnet]

I cannot see the bonus you are refering to on their site, but I did read the welcome bonus terms which I am guessing are similiar to your issue .

This bonus is given in good faith by City Club Casino in order to familiarize yourself with what we have to offer, therefore, the winnings for this bonus are set to a maximum of ten (10X) times your first deposit.

Albeit yours was 20x the bonus, I am afraid the casino is in the right if this term exists. The max cash-out on a persons money is rubbish but if its in the terms then you have to abide by them.

But once the bonus has been taken away, that no longer applies.

You can't say the winnings are for that bonus, when they've taken it away.

You wouldn't expect to be held to the game restrictions either - if it's a slots-only bonus, then having reversed you can play anything.

The casino aren't in the right.

The max cashout is to balance the bonus fairness between player and casino. To illustrate:

$100 deposit
$100 non-withdrawable bonus
so total balance = $200
If you bet this on a 50/50 shot with fair odds, then it's 0.5 to cash out $400-$100 bonus = $300, so that's an expected value of $300*0.5-$100 = $50.

If you bet it on a 1 in 10 shot, then it's 0.1 to cash out $2000-$100 = $1900, so the expected value is now $90.

But if they set the max cashout at $1000, you cannot cashout more than $1000, so the expected value cannot exceed $80.

That's one aspect, the other is that they are offering slots only bonuses, and if you bet big, then you have a high risk of exceeding the max cashout, and if you bet small, the house advantage will eat you alive.

So the term is quite fair.

BUT, the point is that they only put these terms in because they are giving you a bonus.

No bonus, no terms, you can do what you want. If you want to bet $10 on red and $10 black, with no bonus, that's up to you.

Once the bonus is gone, the bonus is gone. Sorry, but that's how it is.

These are player funds, the bonus no longer exists, there's no possible advantage to be gained from it, so any terms applying to it no longer apply.

 

[Hazzab]

These are player funds, the bonus no longer exists, there's no possible advantage to be gained from it, so any terms applying to it no longer apply.

Agreed. The problem I've had in dealing with them so far is that if I ask them toi "Show me the terms and conditions that say that bonus conditions continue to apply once a bonus has been removed and a reverse withdrawal being made" - they don't respond to it. When you ask them "do you keep players winnings when they reverse withdraw after already achieving a max cashout? If so, isn't this a double standard?" - they don't respond to it. The only response I've gotten from them has said, and I'm paraphrasing, "just because you disagree with us doesn't make you right" and "management's decision is final". No acknowledgement of any of the arguments that I put forward. Simple assumption would be that this is a result of the arguments being valid....

 

[Hazzab]

I've just been told that "management" have decided to keep the marvel jackpots and invoke the 20x cashourt rule. i pointed out to them that on Ask Gamblers (can I mention that here?), they paid out someone with exactly the same complaint. No response to that. And these guys aren't considered rogue? I'm flabbergasted.

 

[Hazzab]

Just an update on this one - City Club have now stopped answering my e-mails. These guys are disgusting to deal with.