Cirrus casino alert (again)

DocX79

Dormant account
Joined
Aug 13, 2006
Location
Quebec
Hi im new to this board.
Im playing to some online casino and so far the casino cashout are fast or at least acceptable.
But heres the good old story about Cirrus ..they have this promotion with $25 free play.So i gave it a shot and won $150 ok the rules says you cant cash out more than $100 so its fine.
But now the problem is ive waited 3 weeks for my cashout to be approved and now they told me i had to wait 72 hours to be proceed once approuved.I found that strange its the 1st time a casino dont proceed to the cashout at the same time they appovre it.Anyways it wasnt a big deal.
I waited 3 days and the 4th i called them again..It was Mia on the phone..So far the staff was friendly and very polite but when i called Mia I said hello can i talk to Mrs jennings please?She said Why you want to talk to her?So i said i wanted to know whats going on with the process for my cashout.
She started to speak very very loud(if not screaming)over the phone telling me this is free chips so it can take longer than 72 hours.
I said ok ..but they promissed me 72 and she screamed the same thing again and again i couldnt talk to her.So i said ok thanx alot for your help i apreciate it..have a great day!
On the 5th day i finally chatted with Christine Jennigs ..she said she tried to proceed to the cashout but it wasnt a valid neteller account # ?
OK so i gave her my neteller account # again....and she told me it was going to be proceed on monday...
I started to do a little search on the internet and thats where i saw this great forum and finally sawe that im not the only one who got problems with Cirrus.
Anyways its not a big deal..i jut want to share my story with you.
Ill let you know whats going on and will see if they will be honnest 1 time and proceed to my cashout Tomorrow.(I really doubt it)
 

GemG7

Dormant account
Joined
May 9, 2004
Location
US
Just be thankful it's a free chip and you didn't lose any of your own money. This should be a good example of what will most likely happen if you deposit, win, and try to cash out.
 

DocX79

Dormant account
Joined
Aug 13, 2006
Location
Quebec
Ya i know. But still they dont honnor their promotions and they told me its taking more time than people who made deposit.Well..thats not what im reading here!!
Even people who put their onw money doesnt get paid in time.
They are really laughing at their players..i wonder how they expect to build a buisiness if they cant be trustable.Too bad for them.I dont know if they realize that they are the one who gonna lose the more at the end by doing that.:thumbsup:
 

copper007

Dormant account
Joined
Mar 20, 2006
Location
England
I really don't know why anyone would bother with these rogues, if nobody would touch them then they'ld either have to go away or become reputable.

Good luck for your $100, I did this promo a couple of years ago and eventually got paid, but for the hours you'll spend chasing you'ld be better off doing a part time job in burger king!
 

DocX79

Dormant account
Joined
Aug 13, 2006
Location
Quebec
Copper lol ya your right...
The real challenge at this casino is not to win ..its to get paid!
How long did you waited to get paid?
 

DocX79

Dormant account
Joined
Aug 13, 2006
Location
Quebec
Allright thanx casinomeister ..i will if i dont get my payment today..ill let you guys know!
 

DocX79

Dormant account
Joined
Aug 13, 2006
Location
Quebec
Ok i called them and told me i wont get my payment today because guess what?
Christine jennings is sick....So they cant do anything.
I said ok im willing to wait i just want to know when ill get the cash...the guy(Dan) couldnt give me the information..He said i cant say if its gonna be tomorrow or this week...i asked if Christine will be sick tomorrow too. he didnt know .I Asked ....You think its normal that we cant have any info when we gonna get our money? The guy was like ummmmmmm(speachless)He said well its not happening often.I said ok why is there so much complaint about your casino?(the guy was speachless again)
So i said ok look..what can we do any idea.The guy said no.Ok now i said well you know if Christine will be in tomorrow so i can talk to her directly?
Oh yeah suire she will be in at 2PM....Weird shes sick today when i talk about my payment...now she will be there for sure tomorrow around 2 PM.
I think shes sick of making payments.
I will PM her here.
 

DocX79

Dormant account
Joined
Aug 13, 2006
Location
Quebec
Ok i chatted with Jon a very cool guy...he told me my cashout will be done tomorrow..well lets see this time...maybe will get it..il let you know!
 

carramrod

Dormant account
Joined
Jun 23, 2006
Location
West coast
Ok i called them and told me i wont get my payment today because guess what?
Christine jennings is sick....So they cant do anything.

You know what's interesting about this statement? I'll tell you:

A few weeks ago I asked Christine why she wouldn't just process my payment. She told me that it was out of her hands - that accounting is very strict and processes the payments themselves. This of course is a direct contradiction of what they just told you - that Christine alone has the ability to process payments. :what:
 

DocX79

Dormant account
Joined
Aug 13, 2006
Location
Quebec
ok i chatted with Brynley this afternoon and he told me Jon didnt have the power to guarantee the cashouts.So i called Jon later he told me ''dont worry im the manager i will proceed your cash out in a few mins'' ..I said ok thanx.
Now at 8.45 PM (my time) i chatted with Jon and i asked him if he really said i should expect a payment today and he said yes and asked me to give him some more times ..so i told him no problem what time shopuld i expect to get my payment he asked me to hold on 1 min and came back..this time he said that the girl who that making payments as left so guess what....He promissed me 100% sure tomorrow.
Now thats funny..cant wait to see tomorrow!
Ill let you know again...and ill post every detail of this comedy here until i get my payment.(it should give an idea to all people who never tried to cashout at cirrus what process we have to go through before getting a payment at this casino.)
 

DocX79

Dormant account
Joined
Aug 13, 2006
Location
Quebec
Ok heres my chat session of the day with cirrus:
Please wait for a Cirrus Casino operator to respond.
You are now chatting with 'Valeria'
Valeria: Welcome to CIRRUS CASINO Live Help! How may I help you ?
Charles: Valerie is Christinie there?
Charles: Valerira
Valeria: I am afraid she went home sick
Valeria: can I help you?
Charles: I dont think so...but who will get their money if shes not there all week long?
Charles: What time she left the office?
Valeria: what sorry?
Valeria: she does not do payments
Valeria: for that we have accounting
Charles: Oh..so how come im waiting for her to process my casahout?
Charles: Cashout
Charles: Its been approuved and im waiting for a very long time
Valeria: you are not waiting for her to do anything
Valeria: she does not do payments
Valeria: that is accounting
Charles: Ok can i speak to someone from accounting department?
Valeria: no, I am sorry
Valeria: they are in a different building and they do not deal with players
Valeria: besides, they are gone for the day
Charles: Ok so how do i know when ill get my payment
Charles: Jon promissed me today 100%
Valeria: well, your payment was to be paid but you gave an incorrect account #
Valeria: Jon put a comment on Monday
Valeria: but yesterday was a holiday down here
Valeria: mother's day
Charles: ok and tomorrow what will happend?
Valeria: you should be getting your Free Chip winnnings before the weekend
Charles: Ok i dont want to bother you but its just a very long process here..and i played many many place and never seen that..and i know im not th only one
Charles: and every agent tels me a diferent story
Valeria: your payment would have been sent days ago but you gave us the incorrect account number
Valeria: email [email protected] with copies to [email protected]
Charles: allright
Charles: thanx
Valeria: most welcome
Valeria: bye


...............Ok so now its not christine who are in charge of the payments?:what:
I guess its gonna be Xmast tomorrow down there so they wont be able to make a payment?
I will keep posting my chat session with Jockerscasino..i meant cirrus :notworthy
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
DocX79,

From your chat session with the CS rep, I noticed that you did not dispute their argument of you giving them an incorrect account number. This gave them an excuse for not paying you yet although I cannot understand how on earth they could have been communicating with you for so long and not knowing exactly which account you were referring to. I hope I am wrong but if they still dont pay you it's off to Montana Disputes. Slow but sometimes they deliver especially on such a clear-cut situation as yours.
 

DocX79

Dormant account
Joined
Aug 13, 2006
Location
Quebec
Ok thanx good to know chuchu.
I know i didnt dispputed, because i know its an excuse they using to not pay me...But they are not talking about my casino account ..they are talking about my neteller account..but i gave them my account # about 8 times..When i talked to Jon he told me he didnt have the good # account in his database.:what:
Pretty weird....Anyways i will continu to post my chat session here.
If they dodnt pay me this week ill take your advice and procced that way!
Thanx again:thumbsup:
 
Last edited:

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
Ah, so it's actually the neteller account. Sorry I missed that in your 1st post at this thread. Well, have they confirmed back to you during live chat or anywhere else the account number(12 digits) and the e-mail account it is linked to? Surely, you couldnt have gotten it wrong 8 times.

I hope you get your cash early next week.
 

DocX79

Dormant account
Joined
Aug 13, 2006
Location
Quebec
chuchu no they didnt confirmed the # and email linked to.
i asked them to confirm it but seems like they dont want to..
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
I remember when this casino dive opened. They vowed & declared they were not associated to Virtual Casino Group, even though the casino was sitting on the VCG server/s.

To add insult to injury the site design & some components were practically identical, but they swore black and blue they were not connected to Virtual Casino Group.

Over the years, I've lost count of the number of times Cirrus Casino has played their usual BS games. But still, they are alive & kicking and obviously still sucker punching players.

Cirrus casino is the boil on the backside of this industry.

Why they haven't been run out of Dodge City is a question I still ask.

Obviously these parasites survive by feeding from newbies or players that are unaware of their dodgy ways.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
...Obviously these parasites survive by feeding from newbies or players that are unaware of their dodgy ways.
I'll have to disagree with you there. Most of the complaints I get about Cirrus are from seasoned players who know exactly what they are doing. I don't get it.

Google "Cirrus Casino" and look closely at #4 result.

And then try to guess how much traffic that page gets - not as much as you'd probably expect. Why? Because a lot of gamblers haven't got a clue on how to choose an online casino, (duh, let's see - what if I type in the casino's name. I wonder what might come up?) or they just don't give a flying rat's turd about their money and sign up anyway.

Bonus $$ has a lot to do with it.
 

silcnlayc

Just one more spin pleez!
PABaccred
PABnonaccred
Joined
Sep 20, 2005
Location
Left Hungary
:D
Most of the complaints I get about Cirrus are from seasoned players who know exactly what they are doing. I don't get it.
Bonus $$ has a lot to do with it.:lolup:
I don't get it either !:D :lolup:
they just don't give a flying rat's turd about their money and sign up anyway
Truly no truer words have been said and then comes the crying......:( :eek:
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
I'll have to disagree with you there. Most of the complaints I get about Cirrus are from seasoned players who know exactly what they are doing. I don't get it.

Google "Cirrus Casino" and look closely at #4 result.

And then try to guess how much traffic that page gets - not as much as you'd probably expect. Why? Because a lot of gamblers haven't got a clue on how to choose an online casino, (duh, let's see - what if I type in the casino's name. I wonder what might come up?) or they just don't give a flying rat's turd about their money and sign up anyway.

Bonus $$ has a lot to do with it.



Fair point CM, tend to assume that anyone that's seasoned would be well aware of Cirrus and their dodgy ways.

Guess that's where they coin the phrase ' more money than sense' :D
 

DocX79

Dormant account
Joined
Aug 13, 2006
Location
Quebec
Charles: Hi its me again..i sent the emails
Charles: yesterday
Charles: you think i will get news soon?
Natalie: Welcome to Cirrus Casino Live Support, how may I help you?
Natalie: What emails?
Charles: about my casjout
Charles: cashout
Charles: to the accounting dep and the manager
Natalie: [Please hold while I check your account
Charles: allright thanx
Natalie: the cash out for $100?
Natalie: the one that you requested on the 7th?
Charles: ya
Charles: umm
Charles: woo
Charles: 7th?
Charles: not august?
Charles: july maybe!
Natalie: Is it about the cash out requested on the 7th? for $100?
Charles: yes
Natalie: I'll let the manager know about the documents
Charles: 8/7/2006 2:06:54 PM Neteller Withdrawal Approved! ($100.00) 7/25/2006 6:40:30 PM Neteller Withdrawal Requested ($100.00
Charles: she knows
Charles: it was approuved the 7th
Charles: but still nothing in my account
Natalie: ok
Natalie: What email did you send this documents from?
Charles: what documents?
Natalie: what email did you send?
Charles: [email protected] dand [email protected]
Natalie: what was on that email and what address is it coming from?
Charles: [email protected]
Charles: Hi my nickname on cirrus casino is DocX79 . Ive been waiting for my payment for a long time now. I would like to know when i will get the payment in my neteller account. My neteller account is : XXXXXXXXXXXThanx alot, Charles
Charles: [email protected]
Charles: [email protected] <[email protected] >
Natalie: .those are the addresses you sent it to, but what address did you send it from?
Charles: [email protected]
Natalie: I'll have the manager look into it, and she'll answer you as soon as she can
Charles: Ok will she be there today?
Charles: or is shes gonna be sick again?
Charles: I really think your casino just dont want to pay
Charles: Im not the only one who waited for ever
Natalie: she is not in yet
Natalie: she will be in if she feels better
Charles: ya but shes not the one who proceed the payments
Charles: why do i need to wait for her
Natalie: all the pay outs in this casino are directly handled all the time between the manager and the accounting office
Natalie: that's why you need to wait for her
Charles: ok
Charles: look at this
Charles: Charles: Oh..so how come im waiting for her to process my casahout? Charles: Cashout Charles: Its been approuved and im waiting for a very long time Valeria: you are not waiting for her to do anything Valeria: she does not do payments Charles: Oh..so how come im waiting for her to process my casahout? Charles: Cashout Charles: Its been approuved and im waiting for a very long time Valeria: you are not waiting for her to do anything Valeria: she does not do payments
Charles: why is it a different story with every agent im talking to?
Natalie: Ok, I'll mention to the accounting department that you've sent this email and they will get back to you as soon as they have an answer then...
Charles: ok but what does that means..will i get something this week?
Charles: Jon promised me a cashout 3 days ago.
Charles: now nobody can tell me when ill get something
Natalie: The best I can do for you right now is that I can let them know that you sent the email and they will get back to you as soon as they know when will it be sent, not even Jon knows when they pay out will be sent
Charles: Wow..thats a good customer service....We can not know when to expect a payment even if approuved!
Charles: Ill call directly Christine Later today
Charles: I know its not your fault..just very frustrating
Charles: Thanx anyways
Natalie: I am deeply sorry about this
Natalie: This is how it works
Natalie: you request a payout, it gets forwarded to management/accounting they take up to seven business days to review it (approve it or deny it) and they they inform you when will it be paid
Natalie: Are you still there?
Charles: yes
Natalie: Manager just walked in, she's expecting your call right now
Charles: but its been appoved about 2 weeks ago
Charles: ok great thanx!
Charles: im calling
Natalie: give her a call
Natalie: right now
Natalie: she's expecting your call
Natalie: 1-800-480-2498
Natalie: you are more than welcome!
Chat session has ended




So i called Christine..guess what!? It was the same voice as mia who scrwamed at me over the phone last time!
She told me to stop chatting..and calling or she will not pay me at all.
I stayed very calm and told her to not scream...and asked if i can talk to her.
Now she said yes you can..I said ok ive been paying for a couple years on many online casino..and now she screamed again..from my experiece people like you just takes the free chips and im will not waiste anytime on this..If your calling or chatting 1 more time with us i will make sure you wont get paid..what about that?
I said i talked to many agent and they telling me different storys and i know that even people who made deposit on your site didnt get paid in time.
She said ok im sorry you wont get your money ans she hang up.

What should i do now?
Man this is the biggest online joke ive ever seen.
Casinomeister any idea of what i can do?
This casino dont honnor their promotions and their own rules..
Just incredable!
 

henryVIII

Dormant account
Joined
Jun 7, 2006
Location
UK
If she said your not getting paid because you were phoning up then forget roguing this outfit. This calls for something a lot stronger. I dont know what but there must be something in 'our' arsenal?
 

DocX79

Dormant account
Joined
Aug 13, 2006
Location
Quebec
I know Christine jennings never inteended to pay me.
Man ..if you play on their site and lose money will they give you a refund? Non
If you win money on their site will they pay..Maybe!
:eek2:

But if Christine decide to not pay you ..she have all the rights! What a good custumer service..the manager scream at you and dont give you any information and wont listen to anything you have to say...Basicly they are there to rip people off.
 

DocX79

Dormant account
Joined
Aug 13, 2006
Location
Quebec
I just called them again and now Jon answered the phone...''cirrus casino how may i help you?'' I said hi this is Charles..he said oh hi Charles hello? hello? hello? and hanged up the phone.
Woo this guy promised me to pay me and now hes laughing in my face.
I called them back..Christine semmed pretty calm this time and told me..I see you made a complaint to Montana..now you have to wait...I will take all the time i can to not pay you.
I said well you never intended to pay me.
She said oh cmon get real! LOL:what:
end of the conversation.

Man i just cant belive people can act that way.
They are promissed you buch of things.Christine never been sick. she is using different names such as Mia and probably others....im 99% sure i gave my good neteller account # de very 1st time..so she lied all the time.
The will lie and lie again to gain time a discourage you of getting your money.
But if you keep trying they will just not pay you..as simple as that!
Now you guys know what i should do?
Is Montana will be able to do something?
Please let me know..and we have to stop this casino of laughing at people.
 
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