Cherry Casino, misleading banner?

[TheBloke]

I just noticed for the first time what the Cherry Casino banner here on CM is saying: "No-one pays their players faster"

Isn't this misleading, or indeed completely untrue? The Casino Action group has instant withdrawals that allows you to get up to £500 a week instantly, or much more if you're a VIP. Ladbrokes is also instant to Neteller. And both Casino365 and Bodog pay within an hour or two.

Cherry are not on Simmo's list of Instant Withdrawal sites, and I looked at their terms and it says withdrawals are "processed within 24 hours on the next business day," and quotes Neteller times as "one business day". So even if they're fast, they're clearly not the fastest by any stretch.

I don't actually care myself, as I've never played at Cherry and probably will, but it did strike me as a misrepresentation, and particularly bad given it's displayed on CM.

 

[caruso]

The Cherry group is one of the best, most under-stated operations out there. There has NEVER been an issue with a Cherry casino. That's a phenomenal record. So what they don't pay instantly? - they pay within the day.

 

[ObeseFish]

The Cherry group is one of the best, most under-stated operations out there. There has NEVER been an issue with a Cherry casino. That's a phenomenal record. So what they don't pay instantly? - they pay within the day.

Your right, ive personally heard many good things about The Cherry Group.

Cherry Casino has actually been in the gambling industry for over 40 years and has run there online casino since late 1996.

Great Casino to say the least.

 

[KasinoKing]

They may well be great, but the OP's point is they are saying 'No one pays faster' - which sounds like it is not true.
Therefore it is a lie - which is not something one would like to see from a reputable casino.

 

[CasinoForumu]

They pay about in 20-24 hours.
They are a no download asino as ather Cherry group casinos (netentertainment software),may be they mean ''fastest download''

 

[TheBloke]

They may well be great, but the OP's point is they are saying 'No one pays faster' - which sounds like it is not true.
Therefore it is a lie - which is not something one would like to see from a reputable casino.

Yes that's precisely my point.

I'm not saying anything bad about Cherry in general (as I've said, I have never played there, so how would I know), but a great casino should not have misleading claims.

I take CM-approvedness seriously; if a CM banner says X, I believe X, because I trust CM. So I think that they should be asked to change their banner and remove the misleading claim. No doubt they won't have a problem doing this, given that they are reputable.

 

[peralis]

Not to start a fight with anybody, but are you going to also attack casinos that put "Best online casino" on their banners as well?

It is an advertising slogan - which if they keep their payments fast, I see no problem with it.

 

[spearmaster]

"Best online casino" is a matter of opinion and subject to interpretation.

"No one pays faster" is a statement or claim and really is not open to interpretation.

I can ignore "best online casino" but I think the "No one pays faster" should either be changed, or else they must live up to this claim.

 

[Macgyver]

I have to agree with Peralis here; it's an advertising claim.

I'm going to the very extreme here, but are you going to hold a strict "truth in advertising" to all of the banners here? From about 10 minutes of simply refreshing the page:

1. River Belle's banner promises 500 free spins ... no mention, however, that you have to be a new player and not an existing one.

2. Sands of the Caribbean's banner touts "100% match deposit exclusively at Sands" ... I know of quite a few other casinos who offer the same percentage match deposit.

3. VIP Casinos' banner advertises "Get $600 free" ... however, it doesn't mention the fine print that a player can't get the last bonus offer (a reload of 20% up to $300) "f your account shows a lifetime profit (Deposits - withdrawals -account balance = any negative number)".

4. VIP Casinos' other banner advertises that a player will "Win a trip to Las Vegas" ... I'm pretty sure that's not a guarantee.

Yes, I'm being nitpicky and I'm sure I'll get blasted for it ... it just seems to me that's what others are doing by picking on Cherry's banner.

 

[TheBloke]

I do take your point; advertising often (usually?) only tells part of the story.

However I singled out Cherry because that is a different case. They are making a claim which is quite simply not true at all.

In your other examples, there is usually truth to the claim - you can get $600 in bonuses at VIP (just most people won't); you can get 500 spins if you are a new user at River Belle. The 'exclusive' word is indeed untruthful at Sands, but it is partly defensible by saying that THIS bonus is exclusive - other 100%s are different in some way.

That's standard practice in advertising. If you see an advert on TV claiming that XYZ Powder cleans whiter than other brands, they mean specific other brands that they tested against in specific laboratory conditions and therefore not all users will benefit in the way indicated. That's acceptable, because the advert will carry a disclaimer indicating the limitations of their claim. By contrast, if an advert on TV said "We'll deliver faster than any other supplier" without qualification, and that was demonstrably not true, they would have to remove or change the advert (presuming someone complained). At least that's how it works in the UK, with the Advertising Standards Agency.

What would you say if there was a casino banner at CM that said "100% bonus to £500!" and actually the bonus was 50% to £250. Surely you'd think that was misleading advertising? Although that's clearly MORE misleading than the Cherry example, they're both still making untrue claims, and if one is unacceptable then they both should be.

Anyway, as I say, I don't care about Cherry in particular, it just struck me as misleading and not what I'd expect from an A+ casino.

 

[caruso]

Good post, Macgyver.

Playtech are withholding $30,000 from one player.

They are also withholding $4500 from another player.

Cherry run THE cleanest casino business of any other: there is no advertising BS, no hype, and no problems either now or in the past. They have never tried to screw any one single player, ever.

But hey, let's take a pop at Cherry and leave Playtech to get on with it.

Come ON people. Cherry deserve every iota of whatever good publicity they get. I hope they carry on getting it at Casinomeister.

 

[TheBloke]

Hey caruso, do you want some salt and vinegar with that chip on your shoulder?

 

[soflat]

I haven't seen the banner, but I do know Cherry pays out pretty darn quick.

Instead of taking the banner down, maybe we could ask them speed it up even more.

Alternatively they could make it up to us by offering more generous bonuses (just a little something for the hardship of waiting 12-18 hours for our cashouts please).

 

[caruso]

Alternatively they could make it up to us by offering more generous bonuses (just a little something for the hardship of waiting 12-18 hours for our cashouts please).

Or maybe we could ask them to start screwing players, give people something tangible to bitch about, LMAO.

 

[buck]

Cherry Casino

I agree that the group is one of the best.
Back in December, I had a $915 withdrawal that was to go to my neteller account and was classifed as "declined" by neteller though it was coming from Cherry.

It took a day or two to clean it up but that is better than most, except the instant pays.

Neteller claimed it was Cherry not allowing it. Strange

Pretty easy to clear monthly bonus terms also.


Buck

 

[spearmaster]

I don't think anyone is disputing the honesty and integrity of Cherry Casino - but if anyone knows the relevant advertising standards in various countries, they would be able to tell the difference between the two types of "ads".

"Best" is still an opinion. "Fastest" is not, as this can be clearly disputed.

Caruso - keep the other agendas outta here, please.

 

[caruso]

Caruso - keep the other agendas outta here, please.

You're referring to my "agenda" to have $34,000 of rightful winnings returned to the players? That's an "agenda" of mine, in your book?

Just a clarification, if you would.

 

[spearmaster]

It does NOT belong in this thread.

PERIOD.

FULL STOP.

 

[Slotster!]

It does NOT belong in this thread.

PERIOD.

FULL STOP.

I've got to say, I was a bit bewildered as to the connection between the two...

I agree they should maybe say something along the lines of "One of the fastest" or "Really fast"... They're not the quickest and, if anything, why let such a small easily rectifiably bit of wording tarnish the reputation of what it seems is an otherwise excellent outfit? Thinking about it, we're doing them a favour pointing it out!

 

[spearmaster]

Well, at one point they certainly were amongst the fastest payouts... but I believe that was a couple of years ago. Today, of course, they cannot compete with instant payouts from Casino Action, or some of the really fast payouts through outfits like 32Red, and recently, Jackpot Factory since they lowered their pending period to 6 hours.

I think it's just an old banner which needs updating. But they have a rep in here if I am not mistaken and hopefully they will just send Vortran a new, more modern, up-to-date banner

 

[wobble33]

Good post, Macgyver.

Playtech are withholding $30,000 from one player.

They are also withholding $4500 from another player.

Cherry run THE cleanest casino business of any other: there is no advertising BS, no hype, and no problems either now or in the past. They have never tried to screw any one single player, ever.

But hey, let's take a pop at Cherry and leave Playtech to get on with it.

Come ON people. Cherry deserve every iota of whatever good publicity they get. I hope they carry on getting it at Casinomeister.

guys

not keen on the games at this net entertainment, but without any doubt, this casino is one of the best on the net. thats off topic though, just my experience playing here............

 

[Sodax77]

guys

not keen on the games at this net entertainment, but without any doubt, this casino is one of the best on the net. thats off topic though, just my experience playing here............

They are just bored

What next?!

Moonshine is rigged or something like that...

...oops, that was already there...

lol

 

[peralis]

This whole topic is rediculous.

Renault - the car manufacturer has a standard slogan, which translates to:
"Renault - the creator of the automobile!" So, should we to start an onslaught on them now?

seriously? this needs 3 pages?

 

[liquidsoap]

Well after going through the banners I found cherrys instaplay, the fastest way to gamble online, I am sure there are faster but who cares.
Also Roxy Palace's banners says best slots, even though they do imo, some people dont believe so.

Basically all casinos banners are false or a gimick. They have to be, If not it would say

Click Here~ Blow your money

Click Here~ If you win we wont pay

Click Here~ If your not addicted now you will be soon

Click Here~ Worst Customer Support and Lack of deposit methods

But those are no fun, they will not make the casino money. but I had fun thinking of them

 

[Sodax77]

This whole topic is rediculous.

Renault - the car manufacturer has a standard slogan, which translates to:
"Renault - the creator of the automobile!" So, should we to start an onslaught on them now?

seriously? this needs 3 pages?

nah... at least 6 pages

...like i said they are bored, they just whining....

 

[JohnGalt]

This whole topic is rediculous.

Renault - the car manufacturer has a standard slogan, which translates to:
"Renault - the creator of the automobile!" So, should we to start an onslaught on them now?

seriously? this needs 3 pages?

Perhaps there are connotations to the slogan that don't translate well? Renault was probably the first company to commercially produce the automobile. Although generally Benz or Daimler is credited with inventing the modern automobile, Renault may have a legitimate claim as well.


I'm surprised there is so much support for Cherry's advertisement here. They're a great casino, but their ad is deceptive and should go.

 

[Let_It_Ride]

, or some of the really fast payouts through outfits like 32Red, and recently,

okay sorry but I have to ask, having seen this comment several times now. How fast are 32Red in terms of days, because my experience has been minimum 5 days for funds to clear into my UK bank account. May be it's faster if you are cashing out to Neteller. And before anyone says, No I'm not whinging because to me fast cash outs are important but not as important as hassle free cash outs, and 32Red is tops

okay highjack over

 

[Pinababy69]

Edited Time

I've never cashed out from 32Red via bank transfer, only by Fed Ex cheque. Last time I think I cashed out on a Thursday evening and had my cheque on Saturday afternoon. That's fast to me. And I believe if you cashout before that 3:59 a.m. CST (?) cutoff, and are withdrawing to Neteller, in most cases it will be there the next morning.

 

[spearmaster]

okay sorry but I have to ask, having seen this comment several times now. How fast are 32Red in terms of days, because my experience has been minimum 5 days for funds to clear into my UK bank account. May be it's faster if you are cashing out to Neteller. And before anyone says, No I'm not whinging because to me fast cash outs are important but not as important as hassle free cash outs, and 32Red is tops

okay highjack over

Consider yourself slapped on the wrists.

I only withdraw through Neteller, so I can't speak as to the speed of other methods though Pina has already addressed checks... Neteller withdrawals are usually 24 hours (since the reversal period is that long). If you were to flush the withdrawal, you'd probably see it in a matter of a few hours.

I'm not aware of the restrictions or obstacles imposed on UK bank withdrawals. The only thing I can suggest is that, if similar payments from other operations come faster, that you then suggest to 32Red why or how they can reach the same standards or better.

(slap on wrists again)

If Cherry were processing payouts in a few hours, then they could debatably be amongst the fastest on the net. But 24 hours would not qualify against numerous substantiable instances at other operations.

 

[lydia]

Well after going through the banners I found cherrys instaplay, the fastest way to gamble online, I am sure there are faster but who cares.
Also Roxy Palace's banners says best slots, even though they do imo, some people dont believe so.

Basically all casinos banners are false or a gimick. They have to be, If not it would say

Click Here~ Blow your money

Click Here~ If you win we wont pay

Click Here~ If your not addicted now you will be soon

Click Here~ Worst Customer Support and Lack of deposit methods

But those are no fun, they will not make the casino money. but I had fun thinking of them

 

[Slotster!]

I've never cashed out from 32Red via bank transfer, only by Fed Ex cheque. Last time I think I cashed out on a Thursday evening and had my cheque on Saturday afternoon. That's fast to me. And I believe if you cashout before that 3:59 a.m. CST (?) cutoff, and are withdrawing to Neteller, in most cases it will be there the next morning.

The casino themselves ALWAYS process the withdrawal within 24hrs, usually less. Antiquated banking restrictions mean it's usually 3-5 working days before you actually see the cash. Neteller is instant from the processing bit in my experience... 32RED have sussed out the bit that most online casino's seem to struggle with... If a player loses, you get to keep their money - If they win, you have to give them some back... Rocket science

 

[Let_It_Ride]

The casino themselves ALWAYS process the withdrawal within 24hrs, usually less. Antiquated banking restrictions mean it's usually 3-5 working days before you actually see the cash. Neteller is instant from the processing bit in my experience... 32RED have sussed out the bit that most online casino's seem to struggle with... If a player loses, you get to keep their money - If they win, you have to give them some back... Rocket science

I always see my cash outs as 'work in progress' for upto 48 hours and assumed at this stage it's still with the casino, agreed once it goes to 'done' then we're in the hands of the banks and their antiquated systems.

The way I see it the quicker casinos give us back our cash the quicker we can give it back

 

[lydia]

The way I see it the quicker casinos give us back our cash the quicker we can give it back

Exactly! Why some casinos pretend that they don't understand it
Not many players do 'hit and run'.

 

[CherryRick]

Ladies and gents,

Thank you for your patience, and I apologize it's taken this long for a Cherry rep to respond in this thread. Indeed Martin has moved on to another casino in the Net Ent group, and as we're training a successor, I thought I'd take it upon myself to be available to the CM threads with concerns and questions.

First, I apologize for what Spearmaster was dead-on in stating was nothing more than an old banner. In fact, the banner in question is older than I'm even comfortable stating (ha), and is indeed from the days when paying players in 24 hours was unheard of. While still very fast, the question of whether it's the fastest is obviously debatable, and we don't want to upset or anger any players or webmasters. I've issued a request to have those banners removed from the Affiliate Lounge as we now have many better, newer ones available. A few have already been sent to the CM - I apologize we were so sluggish in getting them taken down earlier.

Second, I want to thank everyone for the tremendous comments in support of Cherry in this thread. The gang here work extremely hard and run the single most honest operation I've ever seen. It's my pleasure to be a part of the team, and reading the positive responses from the hard working folks on this forum has really made my - and their - day.

Please don't hesitate to contact me directly or through this forum moving forward with any further questions, concerns, or comments. I apologize for taking so long to arrive.

Thanks,
Rick.

 

[caruso]

The gang here work extremely hard and run the single most honest operation I've ever seen.

Just once, this isn't bullshit casino marketing hype, but fact. I remain somewhat speechless at Cherry's spotless record. It's unique. There is no other casino group in existence with a completely clean slate.

 

[AussieDave]

TheBloke raised the point that the Cherry Casino banner states "No-one pays their players faster" which in hard cold fact is NOT true.

imo we're mixing oranges and lemons here. I don't think anyone is having a go at Cherry Casinos integrity or their clean sheet of impecable conduct.

But the fact is <the orange> what that banners states is false.

Point in question, I received a mailer tonight from a well respected casino group, it stated in the subject line "a bonus is waiting". I open it to find I have no bonus waiting, but if I deposit $50 they'll give me a $25 bonus.

That's misleading and not true in my book.

imo the industry on a whole does this on a daily basis. Albeit some worse than others, but it's still misleading and it's just not true. Do they think if the BS they'll get more business? I don't know. What I do know is that when I get one of these mailers or see something that is not true then I'm less likely to deposit. Maybe that's just me though

 

[johnsteed]

***

Trezz

imo the industry on a whole does this on a daily basis. Albeit some worse than others, but it's still misleading and it's just not true. Do they think if the BS they'll get more business? I don't know. What I do know is that when I get one of these mailers or see something that is not true then I'm less likely to deposit. Maybe that's just me though.

Just like yourself "Trezz", I'm turned off whenever promotion departments send out emails like that. It's to the point though, where I'm not actually expecting to receive anything whenever I come across an email like that. When I do (receive something), I have to pinch myself.


Just yesterday, I got this lovely email from "River Belle", telling me how there's this bonus waiting for me. Sure enough, open up the email, and it says deposit 50 credits, play with an additional 25 credits. Oh, thank you kindly "Belle Rock Entertainment" :notworthy ... . I also got one from Casino Rewards yesterday, telling me "I've got a little gift you might..." Well, maybe I'll be a little luckier this time, and well... deposit $100, play with $50 (sigh).


I'd love to pull that "free gift" stunt on a friend's birthday. Friend opens the gift to find one shoe. "Where's the other shoe?", he asks. "For half the cost, I'll give you this additional shoe for just $65!" says Steed. Yeah, that would go over real well.


The reality is that I get turned off from these types of pitches for trying to sell me their product. Sure, some of those offers are fine, but I don't like being repeatedly let down EACH time I open an email.


If a casino group sent the occasional $10-20 bonus with no-strings-attached, they'd be on my radar the next time I was going around making deposits.


Steed

***

 

[-z-]

Well, I guess if one were looking for something to complain about Cherry Casino, one would have to look pretty hard.

I saw the cherry banner before this thread developed and thought, "Why are they (cherry casino) saying something so silly? Whatever, noone will nitpick something that trivial."

I tend to ignore claims of "we're #1" or "we're the best", especially if it's in the form of a banner or TV commercial or some other form of advertisment.

I saw a claim of, "Best refer-a-friend bonus on the web" lastnite for a $20 referral and I know for a fact that there is another casino that pays 20Euro/referral (over $23US) & 10Euro to the refer-ee; but I'm not gonna waste peoples time naming names.

There is no other casino group in existence with a completely clean slate.

I totally agree. I think Cherry Casino is the best; fun games, nice graphics, responsive software, amazingly short and concise T&C's, and I've _never_ had a problem after many many transactions.

-z-

 

[AussieDave]

***
Just yesterday, I got this lovely email from "River Belle", telling me how there's this bonus waiting for me. Sure enough, open up the email, and it says deposit 50 credits, play with an additional 25 credits. Oh, thank you kindly "Belle Rock Entertainment" :notworthy ...

One in the same email I was referring too

Good to know that we're both on the same page johnsteed

I'd love to pull that "free gift" stunt on a friend's birthday. Friend opens the gift to find one shoe. "Where's the other shoe?", he asks. "For half the cost, I'll give you this additional shoe for just $65!" says Steed. Yeah, that would go over real well.

At a guess you'd either be wearing the shoe as a decorative head peice & or minus a friend.

If a casino group sent the occasional $10-20 bonus with no-strings-attached, they'd be on my radar the next time I was going around making deposits.

I totally agree, I will say in River Belle's defense that they do occasionally drop a few freebie bucks into my account. But really $10 doesn't cut it based I what I'd usually drop per month.

Though their rep <bellerock> here has on a couple of times due to fixing screw ups dropped a couple of $25 er's my way.

cheers

 

[Sodax77]

This whole topic is rediculous.

Renault - the car manufacturer has a standard slogan, which translates to:
"Renault - the creator of the automobile!" So, should we to start an onslaught on them now?

seriously? this needs 3 pages?

nah... at least 6 pages

...like i said they are bored, they just whining....

Well, is everything ok now?! Or do we reach 6th page

 

[Sodax77]

***

I also got one from Casino Rewards yesterday, telling me "I've got a little gift you might..." Well, maybe I'll be a little luckier this time, and well... deposit $100, play with $50 (sigh).

***

Me too...

 

[AussieDave]

Me too...

After I had words with 1 of their aff managers and created a few waves for CasinoRewards in general, I've been ousted from their in people's list. I really miss their weekly emails

 

[Macgyver]

Uh oh ...

Cherry's banner now says:

No Download

No Waiting

The Fastest Way to Gamble Online

Cherry Casino.com

With Instaplay™

Will someone be timing other casinos to see if this "cheetah" claim is 100% accurate?

(Yes, I'm being extremely sarcastic)