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Cherry Casino breaking rules?

Discussion in 'Online Casinos' started by Tourettesguy, Mar 2, 2018.

    Mar 2, 2018
  1. Tourettesguy

    Tourettesguy Troll - PITA

    Occupation:
    provate
    Location:
    Sweden
    Ok,

    I deposit €30 to take advantage of todays 75 free spins on Qzwin´s Jackpot slot. Like last time the spins dont get credited "due to the € value"..I go to support asking them again to credit this manually, now chat cant do that and escalates it to the promo dep. which have gone home for today and will be back on Monday.

    I demand to get my €30....chat...no can do..yo uhave to wager it 1x...no way I say. They dont keep their promos/rules so I demand to get my money back.

    Chat say I can make a withdrawal but they will not process it until I wager it 1x...

    When i deposited €30 the sum of 311kr were drawn from bank account...when I made a €30 withdrawal 5 minutes later the sum of 289kr will be cashed out, is that really allowed? Having 2 different values of the € for deposits and withdrawals?

    I said I want the 311kr to my bank account and account closed due to their incompetens and behaviour...5 seconds later Im logged out and account closed.....eh...wtf??

    Did I just got robbed and raped?
     
    Last edited: Mar 2, 2018
  2. Mar 2, 2018
  3. theapple

    theapple IR hates apples

    Occupation:
    i work... slave labor sort of work. like most of u
    Location:
    far far away
    well casinos really operate in some parallel universe where anything goes so id say while its probably not allowed per se, there is some part of their terms that covers it, and even if it doesnt they know you wont go to court for a few euros so its all fine and dandy and they dont really care about it.
     
  4. Mar 2, 2018
  5. Tourettesguy

    Tourettesguy Troll - PITA

    Occupation:
    provate
    Location:
    Sweden
    Ok..I was looking forward to have a great evening playing with my coffee here and my €30 dissapeared and no free spins and rude support and account closed...LOL... And Rizk is down too...anyone can log in there?
     
  6. Mar 2, 2018
  7. theapple

    theapple IR hates apples

    Occupation:
    i work... slave labor sort of work. like most of u
    Location:
    far far away
    nope it says something about cpt working hard on fixing it when i try to log :p
     
  8. Mar 2, 2018
  9. adamtheaddict

    adamtheaddict Senior Member

    Occupation:
    fruits
    Location:
    Kent
    Didnt get an email suggesting i was bonus banned but was takin advantage of 20 spins meal deal deposit ten or more for 20spins on gnr almost daily for 2 weeks some months back, n got pretty lucky. Noticed after that the promo was still advertised but no promos were available for me anymore under my account. Booo.
    Shame, i liked the layout and the wd speed, never found lag or disconnects and obviously that promo :) . Dont think they liked the 5000x win on doa though.

    Last email i got was a promo for either 20% or possibly 25% bonus. Wr was a smooth 40x d+b.


    As for the charge, assuming you didnt play it through, this is just a totally random guess but - some places state in the rules that if you dont play the deposit through 1x and they agree to let you WD then they may add an fee for admin purposes upto x percent.
     
    Tourettesguy likes this.
  10. Mar 2, 2018
  11. Tourettesguy

    Tourettesguy Troll - PITA

    Occupation:
    provate
    Location:
    Sweden
    Bonus banned...does that still exist in 2018? Wow...

    Yeah, they had fast servers and no lag...fast withdrawals too often in minuts...but the and Euroslot got worse every day...the ydont even know what promos they send out and I as a customer have t odo their damn work... No friendly support...jsut dissconnect when they feel to and often not there...probably pissed when they have to sit there on a weekend, the yreally dont wanna run a casino. Pretty sure the Swedish goverment in involved here...
    40 times wagering takes me back to the Rival casinos in 2004 and all that mess and nighmares....these guys lost the edge and they stole my €30 and now they are history... Suprised they are accredited here...wrong info to about cons...48 hours for withdrawals...48 minutes maybe..
     
  12. Mar 2, 2018
  13. adamtheaddict

    adamtheaddict Senior Member

    Occupation:
    fruits
    Location:
    Kent
    Well it was 2017 :)
    I was depositing 10 at a time and would have come across as a none profit player thanks to about 600 worth of WD for about 14 x £10 deposits all but one made with FS bonuses. Wr was 35x FS winnings. Just the reloads that included deposit wager.

    Now that you mention it i remember being DC during a support conversation. Was hoping it was just a technical problem.
    Still, beats phoning tonybet support once (tbf, the online chat were always ok) to be greeted with "*huge sigh*........tonybet" lol. Explained to the sigh my query and after 3 seconds of silence waiting for it to respond i got no response and was forwarded to a new line instead, that rang for 10 seconds before going dead.
     
    Tourettesguy likes this.

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