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chan111 vs Tropica (2012)

FWIW I've reviewed the case and given Bryan my findings. He's already carrying the torch here so I'll leave it to him.
 
I logged in only from home, I never travel and login to my Tropica account. I know it by 100% although 2 years elapsed.


Casinomeister - you were given false information by the previous management of Tropica and you use it against me instead of trying to help.

The flase information is celebrating here - no system was played although casino stated a system in Roulette. The documents were approved and also notarized.

Max promised to respond tothe pitch a bitch report. In the report he said I admitted my partner logged in to his Tropica account from my computer which is not true, I never had a partner and I never admitted that.

The pitch a bitch description also mentioned Casino accused me for having multiple accounts while I was never accused for such thing by the casino.

I will explain what exactly was there 2 years ago.

I made a deposit of 400 without a bonus in Tropica plaayed Roulette and cashed out 3800. I dont remember login in ever since just sending documents per their request to be paid.

I remember back then in noluckneeded forum players told me they are problematic and many players got robbed by them.

I have no problem with hearing the other side although it is rediculous and the money should have been paid right after they win, I was paid by all casinos so far without issues but when I hear lies and bullshit what left to say
 
chan111 said:
... (1) he said I admitted my partner logged in to his Tropica account from my computer which is not true, I never had a partner and I never admitted that.

The pitch a bitch description also mentioned (2) Casino accused me for having multiple accounts while I was never accused for such thing by the casino.
Click to expand...

Since these relate directly to the PAB I will comment on those:

  1. true insofar as I can't find the statement from you back that up. I'm still pretty sure you said it but I should retract it until I have the proof at hand.
  2. NOT true. You should check your notes on this, you told us about the multiple accounts thing in your original PAB and (FTR) it came up several times later as we discussed things with the casino.

You seem to be trying to rewrite the history of your case, perhaps in the hope that two years of dead silence from you on this will have erroded the record of your case sufficiently to be some advantage to you. I sincerely hope that doesn't come to pass.
 
Last edited:
chan111 said:
To the new manager of tropica. you keep asking me why I go public with this complaint.

This thread is all about going public, it is asking the public - what is your experience with Tropica good or bad and mine is very bad and it is even getting worse.

2 years I am not being paid and yes you didnt know about it, I dont blame you personally but how can you be surprised that after 2 year it goes public in a thread that ask the public what is your experience with Tropica

And yes it is all about the money, pay me the money and I amout of here

I dont blame you personally I aimed on Tropica and now the made up story with the partner - my partner, I wish I had a partner, my only partner in my life is my money no partners at all so many years more than 2 years alone , lonely no partners to login to my account and my money cant do that thank god
Click to expand...


About Me:::
i am 33 years old. i live in Berlin. i am working in a Pub .
i am going to have a baby soon with my boyfreind
 
chan111 said:
facebook responded
Click to expand...

:confused:

I sent you a friend request at Facebook some time ago. It's still there. So what's the problem? I can only surmise:

a) You don't want to be my friend :(
b) You don't have access to your FB account anymore (but you just said you did)
c) I'm addressing Dirk right now.

Am I missing something? Please let me know.
 
Casinomeister said:
:confused:

I sent you a friend request at Facebook some time ago. It's still there. So what's the problem? I can only surmise:

a) You don't want to be my friend :( <-:lolup:
b) You don't have access to your FB account anymore (but you just said you did)
c) I'm addressing Dirk right now. :eek:

Am I missing something? Please let me know.
Click to expand...

IF she is a Dirk, then i am inclined to believe her, because i am a Dirk too!
Can't argue with Dirk's...male or female~!

(couldn't resist)
 
chan111 said:
I logged in only from home, I never travel and login to my Tropica account. I know it by 100% although 2 years elapsed.


Casinomeister - you were given false information by the previous management of Tropica and you use it against me instead of trying to help.

The flase information is celebrating here - no system was played although casino stated a system in Roulette. The documents were approved and also notarized.

Max promised to respond tothe pitch a bitch report. In the report he said I admitted my partner logged in to his Tropica account from my computer which is not true, I never had a partner and I never admitted that.

The pitch a bitch description also mentioned Casino accused me for having multiple accounts while I was never accused for such thing by the casino.

I will explain what exactly was there 2 years ago.

I made a deposit of 400 without a bonus in Tropica plaayed Roulette and cashed out 3800. I dont remember login in ever since just sending documents per their request to be paid.

I remember back then in noluckneeded forum players told me they are problematic and many players got robbed by them.

I have no problem with hearing the other side although it is rediculous and the money should have been paid right after they win, I was paid by all casinos so far without issues but when I hear lies and bullshit what left to say
Click to expand...

Forget about this "roulette system". The Meister will kick this into touch as a valid casino excuse for non payment. It's bullshit, there is no such thing as a Roulette system. The real issue is the VPN and multiple accounts, along with what looks like you having changed your story from 2 years ago. If a partner you don't have merely logged in to their own account when visiting, this shouldn't be a problem. What WOULD be a problem is someone REGISTERING a new account from your computer and internet connection.

What is needed is an explanation for your country hopping as seen by IP address changes that does not involve you using a VPN, as you have denied this. With dynamic IP assignment, you should only "hop" relatively locally in most cases as your provider will be using a localised bundle of IP addresses to service your area. Mine does the same, but I will "hop" locally, and will appear to be in Reading UK, which is where their local node is that services my town with dynamic IP addresses.

If you were using a VPN, it would be better to admit it and explain why.
 
paulecpc said:
ALOT OF SITES ARE GETTING CROOKED.MAKE UP LIES.CANT FIGHT THEM DUE TO BEING OUT OF THE COUNTRY....
Click to expand...


I realize you may not have been around the site much but you may have heard of a service we offer called Pitch-A-Bitch. Ideal for dealing with situations just like you describe. And rather effective it is too. :D
 
Casinomeister - check again the facebook yesterday night around 22 30 I responded

Max - I have all the email correspondence between us and I never admitted and you never email me any email or message about anybody partner or anybody else used my computer. You wont find anything dont waste your time because there is simply no such record, please change it from the outcome of the pitch a bitch because really I have no partner and nobody except me logged in to Tropica.

The pitch a bitch I submitted, never mentioned me having multiple accounts in Tropica.

The pitch a bitch just gave the story plus their emails. I never claim in the pitch a bitch multiple accounts in Tropica.

I am just trying to be paid and not to accuse people in this website, but when I see made up stories in my Pitch a bitch I ask for it to be changed - the last email I received from Max saying he is still debating it with the casino it was in December 2012

I showed all I have and showed I speak only the truth and the facts Max wrote in reports.

I ask for Tropica to pay what they owe me, they owe me money.

It is not a system issue
no VPN or IP or system
It is not about partners and it is not about travelling

Nothing from the above is true, it is all made up stories.

it is not about mutiple accounts, I have only one account in Tropica - they said I have multiple accounts in Rival network it is not multiple accounts.

VPN - back then I did not know what it is and no VPN
 
I believe you my self but it is abit hard to ignore the fact that when you singed up or after your profile states that you are going to have a baby with your boyfriend? Even if you split up as soon as you signed up here you still stated that you was single? Im only pointing out as some where your not telling the truth about not having a boyfriend so could not of signed up,
He may well of signed up from same I.P without your knowledge, What I do agree with is all the rules why you did not get paid is crazy,

chan111 said:
Casinomeister - check again the facebook yesterday night around 22 30 I responded

Max - I have all the email correspondence between us and I never admitted and you never email me any email or message about anybody partner or anybody else used my computer. You wont find anything dont waste your time because there is simply no such record, please change it from the outcome of the pitch a bitch because really I have no partner and nobody except me logged in to Tropica.

The pitch a bitch I submitted, never mentioned me having multiple accounts in Tropica.

The pitch a bitch just gave the story plus their emails. I never claim in the pitch a bitch multiple accounts in Tropica.

I am just trying to be paid and not to accuse people in this website, but when I see made up stories in my Pitch a bitch I ask for it to be changed - the last email I received from Max saying he is still debating it with the casino it was in December 2012

I showed all I have and showed I speak only the truth and the facts Max wrote in reports.

I ask for Tropica to pay what they owe me, they owe me money.

It is not a system issue
no VPN or IP or system
It is not about partners and it is not about travelling

Nothing from the above is true, it is all made up stories.

it is not about mutiple accounts, I have only one account in Tropica - they said I have multiple accounts in Rival network it is not multiple accounts.

VPN - back then I did not know what it is and no VPN
Click to expand...
 
When I am saying I am alone no partner I mean in the online gaming there is zero chance somebody else logged in and played 0.00% chance.

I am saying it by 100%, it is not maybe or I assume.

There was only one login as far as I remember to Tropica.

They can check their records with rival and in their system and confirm it.

Tropica can confirm no multiple accounts involved.

Tropica can show here the logfile to show no system was involved.

Tropica can show no bonus money was played but only my deposit.

Tropica can show their records of IP, I assure you all the ip they speak about if any comes from Germany, no travelling and nothing even close to that

Tropica and Rival can confirm no other people with their user name in Tropica logged in - they never claimed that it is only max in his report by mistake

Tropica casino try to be accredited , maybe they changed with the new manager and it was a decision of the previous manager.

I am not the only one who was robbed by them 2 years ago
 
Here's a problem, until Rival man-up and actually have a representative on the forums, or actually be contactable in some way, their arbitrary and often unfair back end decisions will continue.

Instead they shy away from the public, creating the perception of a company who thinks of themselves above the peasants that actually line their pockets.

A Rival casino might intercede on your behalf, but none of them have the juice to actually change anything or rock the boat with their fearsome overlords.

This isn't the first time a player has been treated poorly, based on the security systems of Rivals back end. Always the same, a host of unsubstantiated accusations backed up with no evidence. It always boils down to 'oh, actually it's because Rival said so'.

Until Rival make themselves available to scrutiny to either the staff here or the public at large, all of their Casinos should be avoided. Think you are safe at Tropica? The rep is a great guy and will do his utmost no doubt. But the day you end up banned or have a huge withdrawal withheld by their back end system, you will be left in a void with no recourse. STILL to this day no one have ever explained the legality of the Rival back end system that shares your personal information with other Rival organizations and casinos you never signed up for.
 
chan111 said:
When I am saying I am alone no partner I mean in the online gaming there is zero chance somebody else logged in and played 0.00% chance.

I am saying it by 100%, it is not maybe or I assume.

There was only one login as far as I remember to Tropica.

They can check their records with rival and in their system and confirm it.

Tropica can confirm no multiple accounts involved.

Tropica can show here the logfile to show no system was involved.

Tropica can show no bonus money was played but only my deposit.

Tropica can show their records of IP, I assure you all the ip they speak about if any comes from Germany, no travelling and nothing even close to that

Tropica and Rival can confirm no other people with their user name in Tropica logged in - they never claimed that it is only max in his report by mistake

Tropica casino try to be accredited , maybe they changed with the new manager and it was a decision of the previous manager.

I am not the only one who was robbed by them 2 years ago
Click to expand...

The current Tropica manager has said he is going to dig around and see what can be retrieved from Rival. Max of course still has all the "paperwork" from 2 years ago. If the old Tropica management lied, they will be found out when the archive data comes back from Rival. If YOU lie, this will be found out when Max digs out his own archives from 2 years ago. If any two accounts of the same event from the same side differ substantially, then at least one has to be wrong, or a "lie". They could both be a lie, but they can't both be the truth.
 
At this point I want to quote Maxd:

proof keeps everything friendly. No proof means it's just opinion and opinions are very, very cheap indeed

It`s from the Bsilva028 thread and I believe this is a similar thread.
 
Last edited:
well what i dont understand is why come back now after 2 years ? if it was me and i was indeed innocent
i would not have stopped after the PAB 2 years ago. for €3800 i would have fought hard and long for my money :)
not go away then come back 2 years later when new owners are on board and think i can just get paid now when theya are BBF
so based on that me thinks there is something else to this story that we dont know about.
 
The Viking said:
well what i dont understand is why come back now after 2 years ? if it was me and i was indeed innocent
i would not have stopped after the PAB 2 years ago. for €3800 i would have fought hard and long for my money :)
not go away then come back 2 years later when new owners are on board and think i can just get paid now when theya are BBF
so based on that me thinks there is something else to this story that we dont know about.
Click to expand...



That`s it. He/she waited for more than two years to bring this old issue in public.

If I have a problem with a casino I would not give up (as seen last week with Uptown Aces) until I have an answer from Maxd or the casino.

All this chan111 " I lost my money 2 years ago" thread makes no sense to me. Maybe we will see his/her name here in red soon.
 
gagamel said:
[/B]

That`s it. He/she waited for more than two years to bring this old issue in public.

If I have a problem with a casino I would not give up (as seen last week with Uptown Aces) until I have an answer from Maxd or the casino.

All this chan111 " I lost my money 2 years ago" thread makes no sense to me. Maybe we will see his/her name here in red soon.
Click to expand...

Lots of people getting paid after years from the Virtual group after all, it's not THAT uncommon. ;)

I remember in some old cases where someone would dust out an old complaint once they realized that the casino was under new ownership. In some cases it was legit, where the first casino didn't pay just because they didn't feel like it, and the new management settled the debts. In other cases though, it was because the player just thought it was worth another try JUST because there are new owners who are trying to become accredited, even if they already had a failed PAB or broke terms or whatever.
 
mclee321 said:
Here's a problem, until Rival man-up and actually have a representative on the forums, or actually be contactable in some way, their arbitrary and often unfair back end decisions will continue.

Instead they shy away from the public, creating the perception of a company who thinks of themselves above the peasants that actually line their pockets.

A Rival casino might intercede on your behalf, but none of them have the juice to actually change anything or rock the boat with their fearsome overlords.

This isn't the first time a player has been treated poorly, based on the security systems of Rivals back end. Always the same, a host of unsubstantiated accusations backed up with no evidence. It always boils down to 'oh, actually it's because Rival said so'.

Until Rival make themselves available to scrutiny to either the staff here or the public at large, all of their Casinos should be avoided. Think you are safe at Tropica? The rep is a great guy and will do his utmost no doubt. But the day you end up banned or have a huge withdrawal withheld by their back end system, you will be left in a void with no recourse. STILL to this day no one have ever explained the legality of the Rival back end system that shares your personal information with other Rival organizations and casinos you never signed up for.
Click to expand...
I have "thanked" this post, but I want too make it crystal clear only because I agree that what Mclee said applies to ALL software providers, not just Rival.
Apart from 3Dice and Thunderkick, not one other supplier that I can recall has ever stepped up to the plate on this forum and made any comment or replied to any genuine questions from players.
Why? I do not have the faintest clue. Personally I think that silence, although not proving them guilty of any wrong-doing, fuels speculation more than anything else that they DO have something to hide.
Therefore in thanking his/her post I am NOT agreeing that all Rival casinos should be avoided - personally I think there are quite a few casinos on this platform who are at least as good, if not better, than most casinos using other softwares.
I do wish Rival would be more transparent about their "global bonus banning policy" and other factors which lead to players running into problems, but the same applies to Playtech, MG, RTG, etc... who all also have a similar "speak to the hand" attitude.

KK
 
FWIW my experience is that it's not so much a "speak to the hand" position that the industry people take as much as it is "we don't want to risk getting shredded on the forums" The end result is more or less the same of course but in truth there are very few (if any) igaming companies that are willing to hang out in the mosh pit that the forums can be. Every now and then someone will give it a go -- we've had a few recent examples that perfectly illustrate this -- but after a fairly brief period (in almost all cases) they withdraw behind the corporate curtains. I'm not saying I blame them but it is unfortunate that that channel of communication is seldom as open as it could be.
 
maxd said:
FWIW my experience is that it's not so much a "speak to the hand" position that the industry people take as much as it is "we don't want to risk getting shredded on the forums" The end result is more or less the same of course but in truth there are very few (if any) igaming companies that are willing to hang out in the mosh pit that the forums can be. Every now and then someone will give it a go -- we've had a few recent examples that perfectly illustrate this -- but after a fairly brief period (in almost all cases) they withdraw behind the corporate curtains. I'm not saying I blame them but it is unfortunate that that channel of communication is seldom as open as it could be.
Click to expand...

Ha...I can see it now....

To the MG representative: "Why do all your games suck?"
To the NetEnt Rep: "Why do all your new games suck?"
To the Playtech Rep: "Why do all your licensees suck?"
To the RTG Rep: "See above"

:p
 
maxd said:
FWIW my experience is that it's not so much a "speak to the hand" position that the industry people take as much as it is "we don't want to risk getting shredded on the forums" The end result is more or less the same of course but in truth there are very few (if any) igaming companies that are willing to hang out in the mosh pit that the forums can be. Every now and then someone will give it a go -- we've had a few recent examples that perfectly illustrate this -- but after a fairly brief period (in almost all cases) they withdraw behind the corporate curtains. I'm not saying I blame them but it is unfortunate that that channel of communication is seldom as open as it could be.
Click to expand...


How well do accredited casinos follow CM's requirement to have an active rep on the forum that can be PMed when needed?'

Sometimes lately some reps have been AWOL for extended periods ("on vacation") and no one has been tasked to fill in for them.

So is this cool or should it be addressed and modified? I thought accreditation meant something to these casinos, e.g. a status they wanted to keep. If i am off base then please set me straight. :)
 
Last edited:
KasinoKing said:
I have "thanked" this post, but I want too make it crystal clear only because I agree that what Mclee said applies to ALL software providers, not just Rival.
Apart from 3Dice and Thunderkick, not one other supplier that I can recall has ever stepped up to the plate on this forum and made any comment or replied to any genuine questions from players.
Why? I do not have the faintest clue. Personally I think that silence, although not proving them guilty of any wrong-doing, fuels speculation more than anything else that they DO have something to hide.
Therefore in thanking his/her post I am NOT agreeing that all Rival casinos should be avoided - personally I think there are quite a few casinos on this platform who are at least as good, if not better, than most casinos using other softwares.
I do wish Rival would be more transparent about their "global bonus banning policy" and other factors which lead to players running into problems, but the same applies to Playtech, MG, RTG, etc... who all also have a similar "speak to the hand" attitude.

KK
Click to expand...

IMO, Rival have a lot more to answer for.

I do not see many stories of the other major software suppliers getting involved with the day to day transactions of players at casinos that use their software. They seem to only get involved when they are asked or when there is a big progressive win or a software malfunction.

It seems like Rival wants their hands in everything and RTG seems to be the opposite.
 
I went public with the story 2 years ago in 2 forums noluckneeded.com and askgamblers.com

It is not true to represent it as if I wake up after 2 years. The only reason I published it was their trial to become accredited. I saw that and I wanted to share my bad experience with them in order to be paid but Tropica has other plans, they want to be accredited and not pay at the same time using the fact 2 years elapsed and lets see soon what other stories I am going to hear in order to avoid paying, I am sure there will be a new story, I say it from looking at the past I hope I am wrong
 
suzecat said:
How well do accredited casinos follow CM's requirement to have an active rep on the forum that can be PMed when needed?'
Click to expand...

IMO most do well enough. What I was referring to in that post is the rep being actively involved ON THE FORUMS, meaning posting, reponding, participating in the debates, etc. AFAIK there is no requirement for them to be involved at that level.

In terms of the requirements for reps to be involved in the forums I have to say that a lot of folks seem to be reading considerably more into those than the Link Outdated / Removed actually state. Quoting from "Industry and Player Assurances":
... Must have a representative ... listed in Casinomeister's forum. This representative must be directly involved with customer/player service, or who can make decisions involving player issues.
Click to expand...

The way I read it that means have somone monitoring the forums, not necessarily being actively involved on the forums. There's a big difference between the two, particularly from most casino managment's point of view which is what I was driving at in that previous post.

That said having the reps go AWOL for extended periods is certainly NOT cool. If it's a persistent problem then yes, I believe they are stretching their compliance with the Accred Standards way too thin.
 
Ok Chan111,

It's time to stop ignoring my questions - in American vernacular it's "shit or get off the pot".

Casinomeister said:
:confused:

I sent you a friend request at Facebook some time ago. It's still there. So what's the problem? I can only surmise:

a) You don't want to be my friend :(
b) You don't have access to your FB account anymore (but you just said you did)
c) I'm addressing Dirk right now.
Click to expand...
Don't turn this thread into your own private circus. Answer my questions - and don't lie. Thank you.
 
And so far the OP is confirming my suspicions. I make a simple request that would clear up a question about identity, and *poof* - not a word.

I'll give it a couple more hours before I chalk this up to another frivolous complaint.
 
chayton said:
It takes time to completely change a facebook page. ;)
Click to expand...

It's all recorded in the timeline though, and friends can see it.

The only way out is to ditch and recreate, but this too is easily spotted in the timeline.

Maybe the OP could help by posting exactly how, step by step, he accepted the friend request. He can also confirm from his end whether or not it has worked by checking his friends list, and Bryan can also see whether he has the kind of access to the OPs Facebook that a friend would, even if the acceptance hasn't shown up.

It's also possible that the OP has "liked" Casinomeister (the page), rather than accepting the "friendship" request.
 
Weird weird thread.... All i can say aboutnit generally:

1. i have no doubt that dieter and tropica will handle the case 100% fair. They are top notch and the best rival casino out there IMHO.

2. Rival is sometimes very painful when it comes to accusations. I was accused of linked accounts back in the days and yet i'm still
Bonus banned everywhere except Slots Capital abd Tropica because i gave them proof that the accusations were bullshit. Rivals "security" system doesn't always work the right way, you need an independent rival casino you can trust.
My opinion!
 
Well, I'm banning this person's account for being a fraudster. It's pretty apparent that he's "borrowed" his girlfriend's identification in order play in her name. If this person has any issues with this, he/she knows how to contact me.
 

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