Hi hi hello,
I appreciate all the questions and inputs that you've given in this thread so far. It definitely helps us in our efforts to constantly improve our product and our services, and for that I thank you. Whilst we are grateful for all the feedback I have to also realise my limitations when it comes to providing answers in this forum.
When it comes to verifying the Source Of Wealth (or any document for that matter) of our players, we do our best to ensure that this is done in a timely manner with as few delays as possible and in accordance with our legal obligations set out by governing bodies.
I do understand that it can feel like an annoying procedure when asked to provide these documents, but know that we are available to you 24/7 via Live Chat or via our support email should any questions in regards to this arise.
Should you have any questions in regards to the verification of your account, we are always happy to assist you in any way possible and ask that you contact us with your query either via our Live Chat or via email to hey@casumo.com and we will get back to you from there.
Kind regards,
Louis
I appreciate all the questions and inputs that you've given in this thread so far. It definitely helps us in our efforts to constantly improve our product and our services, and for that I thank you. Whilst we are grateful for all the feedback I have to also realise my limitations when it comes to providing answers in this forum.
When it comes to verifying the Source Of Wealth (or any document for that matter) of our players, we do our best to ensure that this is done in a timely manner with as few delays as possible and in accordance with our legal obligations set out by governing bodies.
I do understand that it can feel like an annoying procedure when asked to provide these documents, but know that we are available to you 24/7 via Live Chat or via our support email should any questions in regards to this arise.
Should you have any questions in regards to the verification of your account, we are always happy to assist you in any way possible and ask that you contact us with your query either via our Live Chat or via email to hey@casumo.com and we will get back to you from there.
Kind regards,
Louis