Casumo Source of Wealth issues
- Thread starter Iamfozzzz
- Start date
-
- Tags
- casumo review
- Joined
- Dec 13, 2014
- Location
- Glasgow and Home - N Ireland
That's just cos they really care about it...they have the banner that says so and everything, so must be true.
- Joined
- Jul 18, 2019
- Location
- Sweden
They let me gamble away 230 ooo euro without asking for sow in 2 years.
i showed loan aggrement and said i dont work and it was ok. They are disgusting!!!
i showed loan aggrement and said i dont work and it was ok. They are disgusting!!!
GameRoom
Banned troll
- Joined
- Nov 23, 2019
- Location
- Trollville
Casumo Casino looks like they holding all cashout from UK,is lot of other players on other forums I read they have same problem with cashout on Casumo
Concerned Whistleblower
Banned User
- Joined
- Feb 24, 2020
- Location
- Malta
Cant see how they're being defended on here regardless of waiting for a pab or not is there some claims of affiliation going on in the back ground???
- Joined
- May 22, 2012
It isn't worth even bothering with it, it's just a house of pain if you're self-employed. If my experience was anything to go by, I'd just tell them to forget it and shut the account. They'll just keep asking for more and more as the 'computer says NO' every time.
What does seem strange (along with them asking for 3-year old info) is the over-zealous criteria they apply to the process. It's irrational, almost as if they are trying to retrospectively justify many player accounts and are trying to prove something. This suggests to me they are in the shit with the UKGC and it's damage limitation.
Yes, I am 100% certain they'll be out of the UK market soon. It's actually a shame as I liked the place and people before all the BS started.
- Joined
- Jan 28, 2016
- Location
- uk
Done it last night when I got some internet access, she asked why so I told her it was due to their ridiculously over the top SoW requests, and that I found it disgusting that they would allow people to deposit but not withdraw, which I actually do. If they have concerns about affordability how the fuck is letting someone spend more and not actually giving them their winnings anywhere close to responsible. Deposits should be banned if they have concerns. I never thought I would say this about Casumo, but I think they should be rogue for that part of the SoW policy alone, let alone all the other shit they are doing.
@CasumoLouis what happens to the money you steal from players who have a pending withdrawal who refuse to go through your ridiculous SoW procedure?
- Joined
- Dec 9, 2017
- Location
- jacksonspoint ontario canada
As soon I heard all this going on closed account, support email me back and says now blocked, I said I don't want it blocked I want it closed. They tell me they keep your shit for 10years closed or not. I told them in 10years you won't be in business. With this bullshit.
- Joined
- Nov 23, 2019
- Location
- Nl
Closed my account to, if you want to screw youre players you better start looking for a new job. No players no more Casumo!
- Joined
- Dec 9, 2017
- Location
- jacksonspoint ontario canada
Ty
- Joined
- Feb 6, 2020
- Location
- Newcastle upon tyne
Such a shame casumo had a good mobile and desktop setup, withdrawals used to be spot on and the lock withdrawal I first used ever was on casumo! selection of games was fantastic and live chat was good but it seems SOW is having an effect on a lot of players
- Joined
- Apr 21, 2018
- Location
- Scandinavia
Yeah, it is a shame. Casumo was the best casino I've ever played on. Reliable in every area.
Too bad they turned rogue and predatorion. The unfair and impossible SOW will happen to everyone if they just play there long enough. Better to be safe than sorry. Play somewhere else.
I was a VIP for 3+ years, and they fucked me over good. Over 6 months ago now, but my butt still hurts.
Too bad they turned rogue and predatorion. The unfair and impossible SOW will happen to everyone if they just play there long enough. Better to be safe than sorry. Play somewhere else.
I was a VIP for 3+ years, and they fucked me over good. Over 6 months ago now, but my butt still hurts.
- Joined
- Aug 21, 2019
- Location
- Bristol
Wow, after reading this thread, I feel i've got very lucky... I've played at casumo for many years, last year I had to go through the dreaded SOW process, it looked a little daunting as I work for myself so don't really have any wage slips and as everything else was approved (bank cards, ID etc). I was bit stumped, but Casumo Andy helped me out and although I didn't like it I had to supply my company accounts to them. All was good and I went through the process as I really enjoy playing at Casumo.
Fast forward a year and I had my biggest win (£1800) on LIL devil, made my withdrawal and was happy to see it hit my bank in the usual 2 days. Then, lo and behold the very next day I was hit with a SOW check with the added bonus of having to supply a selfie holding my ID!! I simply can't be arsed after reading all this. Nothing has changed in my life, so I would be supplying them practically the same information they already have. I'm glad I got my money, but will not be playing at Casumo any more.
Interesting that someone on this thread mentioned a 2k withdrawal trigger point (I may be wrong), but having won 3k from LEO Vegas this weekend, i'm wary about withdrawing it in one chunk, would I be better off withdrawing in smaller amounts as i've never had to jump through any SOW hoops or other checks with LEO.
Any advice or experience with Leo would be appreciated.
Cheers all!
Fast forward a year and I had my biggest win (£1800) on LIL devil, made my withdrawal and was happy to see it hit my bank in the usual 2 days. Then, lo and behold the very next day I was hit with a SOW check with the added bonus of having to supply a selfie holding my ID!! I simply can't be arsed after reading all this. Nothing has changed in my life, so I would be supplying them practically the same information they already have. I'm glad I got my money, but will not be playing at Casumo any more.
Interesting that someone on this thread mentioned a 2k withdrawal trigger point (I may be wrong), but having won 3k from LEO Vegas this weekend, i'm wary about withdrawing it in one chunk, would I be better off withdrawing in smaller amounts as i've never had to jump through any SOW hoops or other checks with LEO.
Any advice or experience with Leo would be appreciated.
Cheers all!
ladyhawke
On a Break
- Joined
- Sep 23, 2016
- Location
- Here, There, Everywhere.
So I am assuming your win when you had to supply your company accounts was less than GBP1800?
Unless I had a monster W/D - and I mean MONSTER W/D, and I am sorry, but GBP1800 does not qualify - there is absolutely no way I would be supplying company accounts to a Casino. And even then, I think I would rather walk away as what they are asking far exceeds their legal obligations.
If they refused to pay because they still demanded all their ridiculous SOW docs, then:
a: They think I am a M/L and as thus, should report me.
b: If they don't think I am a M/L then they should pay me without all these docs.
c: If neither of the above but they still refuse to pay, then I would lodge a claim in the Local Court Small Claims Division (claims up to $20k) or...if in the UK...then in the Small Claims Court (claims up to GBP10k).
I know @dunover and many others have provided what I consider to be very intrusive and private documents, but …. in the words of Michelle Payne (paraphrasing, obviously) …. get stuffed Casumo.
@colinsunderland The money stays in the account until the account verification is completed.
- Joined
- Feb 6, 2020
- Location
- Newcastle upon tyne
If the SOW is not done in the required timeframe do you keep all deposits and close accounts and withhold all pending withdrawals?
do you report regarding anti money laundering of SOW check is not sufficient so many questions is it possible you could be available for a Q and A Day sometime obviously without the generated email responses and actually facts of previous cases or future policy’s
- Joined
- Jan 28, 2016
- Location
- uk
That wasn't what I asked though? What happens to it if someone refuses to go through the SoW procedure?
Or I suppose if you want to go a step further, what happens to it if someone cannot go through the SoW procedure? Like I don't have an accountant or certified accounts, as I don't need them and HMRC are fine with them how I do them. Unless you are going to transfer me £700+ to pay for them to be done, then I'm not paying for it. If I had say a £200 withdrawal pending, what would happen to the money then? I've been self employed over 20 years, and my training towards being an accountant many many years ago (changed my mind though and didn't finish the course lol) means I'm fully able to do my own books, yet Casumo expect me to pay someone to do them, then send them all over to them? Not a chance in hell of that happening.
What about in cases where you are asking for third party SoW's and the third party refuses? I imagine most do, cos theres not a chance in hell I would give my personal details like that to anyone to give to an offshore casino who I had no relationship with. What happens to the money then when it is actually out of the customer control if they comply or not?
If you say the funds are still left in the account, are the funds held in a separate account and if so, would they be allowed to be used to pay creditors in the event Casumo fell into liquidation?
The withdrawals are still held in your account until the verification is completed, even if the account get closed. Even if you choose to not complete the verification, the money will wait in the account until you do. It wont leave your account and go into another, it is still in your account.
When it comes to liquidation I have no clue, but I will try to chase it up for you.
@Davey86
I cannot give you any information about previous cases. If you want to know anything specific that is not connected to any special case, send me a PM.
I'm happy to answer questions that is not surrounded to a specific case, like this thread is. Any answers I give might be referred later on to the actual creator of the thread.
If you want to ask hypothetical questions I'm more than happy to answer them anywhere outside of this thread.
In fact, I've just created a thread where you can ask any general questions you might have.
Casumo-Louis answers
When it comes to liquidation I have no clue, but I will try to chase it up for you.
@Davey86
I cannot give you any information about previous cases. If you want to know anything specific that is not connected to any special case, send me a PM.
I'm happy to answer questions that is not surrounded to a specific case, like this thread is. Any answers I give might be referred later on to the actual creator of the thread.
If you want to ask hypothetical questions I'm more than happy to answer them anywhere outside of this thread.
In fact, I've just created a thread where you can ask any general questions you might have.
Casumo-Louis answers
- Joined
- Oct 25, 2006
- Location
- London the sh$thole
Heres a tip, do your SOW shit before accepting a customers deposit. This would stop all your negative press, it would stop your rogue behaviour of holding customers money when they cant or dont want to provide intrusive SOW documents.
Your current freezing of customers funds is unethical, rogue and quite probably illegal!!
Your current freezing of customers funds is unethical, rogue and quite probably illegal!!
- Joined
- Apr 21, 2018
- Location
- Scandinavia
So when a player is faced with an impossible (fucking IMPOSSIBLE) SoW, (this was btw my SoW at Casumo: Are you a Highroller? BEWARE of CASUMO ) you say you will just hold on to the players funds for ever? That is straight up theft!
You know (at least your bosses know) that money will end up back at Casumo sooner or later, most probably the player will tilt it away in frustration when being faced with your SoW.
Shame on you, Casumo!
For new readers: Stay the f away from Casumo. Casumo's new business model is to make big money on SoW's.
- Joined
- May 22, 2013
- Location
- Cumbria
@CasumoLouis
why is it, when you're demanding SOW, to prove that funds are legitimate, and affordable. Do you, apparently still accept deposits?
I had a SOW request, some time ago from Betat (a casino, supposedly, not as respectable as Casumo).
The request came AFTER a withdrawal, and until that request was fulfilled. I wasn't able to deposit a single penny.
I couldn't even play any of the games, with the cashback I had earned.
That's the way to do it PROPERLY
You may lose a customer, if that customer refuses or can't fulfill the request. But the way Casumo are going about things, they're going to lose that customer anyway, and gain such a bad reputation, that they'll probably lose even more customers, than just the one
why is it, when you're demanding SOW, to prove that funds are legitimate, and affordable. Do you, apparently still accept deposits?
I had a SOW request, some time ago from Betat (a casino, supposedly, not as respectable as Casumo).
The request came AFTER a withdrawal, and until that request was fulfilled. I wasn't able to deposit a single penny.
I couldn't even play any of the games, with the cashback I had earned.
That's the way to do it PROPERLY
You may lose a customer, if that customer refuses or can't fulfill the request. But the way Casumo are going about things, they're going to lose that customer anyway, and gain such a bad reputation, that they'll probably lose even more customers, than just the one
- Joined
- May 8, 2018
- Location
- south east england
Can you point us to the ukgc rule that enables you to do this?
- Joined
- Oct 10, 2012
- Location
- London
No, but I can point you to the section that says they can’t. Also mentions the deposits should be locked.
Well whad’ya know!
Requirements for remote casinos
6.99 Where remote casino operators are unable to complete or apply the required CDD measures115 in relation to a particular customer at the point the CDD threshold for transactions116 is reached, and are accordingly required to cease transactions or terminate the business relationship with the customer117, they should adopt the following procedure: • at the point where the threshold is reached, remote casino operators should put all funds owed to the customer into an account (or equivalent) from which no withdrawals can be made • further deposits can be made to that account as long as they too are locked into it until CDD is completed • bets can be made from the account, again providing any winnings are locked until CDD is completed 110 Regulation 39(6). 111 Regulation 39(7). 112 Regulation 39(8). 113 Regulation 31. 114 Regulation 31(2). 115 These measures are discussed in paragraphs 6.8 to 6.17. 116 See paragraphs 6.3 to 6.5. 117 In accordance with regulation 31(1). 52 • once CDD is completed, the account can be unlocked and business continue as normal • if CDD cannot be completed, then the operator must proceed in line with regulation 31(1)(c) and terminate the existing business relationship with the customer • if funds are to be repaid, then the amount repaid should consist of all funds owed to the customer at the point that the threshold was reached, plus all deposits made at that point and thereafter • funds should be refunded back to the originating account, and: o there should be appropriate risk mitigation o where it is suspected that the funds are the proceeds of crime, remote casino operators should submit SARs or seek a defence (appropriate consent) before refunding any of the funds • if the refund is to be completed back to another account (whether partially or completely): o risk assessment must be done that should take into account information such as: multiple destinations – is the customer requesting that the money be sent to several bank accounts? high risk destination – is the customer requesting that the money be returned to a country where there is a significant money laundering or terrorist financing concern? above €2,000 – is the amount above the threshold for CDD? o there should be appropriate risk mitigation o where it is known or suspected that the funds are the proceeds of crime, remote casino operators should submit SARs or seek a defence (appropriate consent) before refunding any of the funds •
- Joined
- Jan 28, 2016
- Location
- uk
I think some of these posts should be in the one @CasumoLouis set up as a Q&A thread so questions are all answered in the same place 
- Joined
- Apr 21, 2018
- Location
- Scandinavia
He has dodged all these questions on the forums for many many months, so I doubt we'll get any good answers in that thread. We'll seeI think some of these posts should be in the one @CasumoLouis set up as a Q&A thread so questions are all answered in the same place
Hi hi hello,
I appreciate all the questions and inputs that you've given in this thread so far. It definitely helps us in our efforts to constantly improve our product and our services, and for that I thank you. Whilst we are grateful for all the feedback I have to also realise my limitations when it comes to providing answers in this forum.
When it comes to verifying the Source Of Wealth (or any document for that matter) of our players, we do our best to ensure that this is done in a timely manner with as few delays as possible and in accordance with our legal obligations set out by governing bodies.
I do understand that it can feel like an annoying procedure when asked to provide these documents, but know that we are available to you 24/7 via Live Chat or via our support email should any questions in regards to this arise.
Should you have any questions in regards to the verification of your account, we are always happy to assist you in any way possible and ask that you contact us with your query either via our Live Chat or via email to [email protected] and we will get back to you from there.
Kind regards,
Louis
I appreciate all the questions and inputs that you've given in this thread so far. It definitely helps us in our efforts to constantly improve our product and our services, and for that I thank you. Whilst we are grateful for all the feedback I have to also realise my limitations when it comes to providing answers in this forum.
When it comes to verifying the Source Of Wealth (or any document for that matter) of our players, we do our best to ensure that this is done in a timely manner with as few delays as possible and in accordance with our legal obligations set out by governing bodies.
I do understand that it can feel like an annoying procedure when asked to provide these documents, but know that we are available to you 24/7 via Live Chat or via our support email should any questions in regards to this arise.
Should you have any questions in regards to the verification of your account, we are always happy to assist you in any way possible and ask that you contact us with your query either via our Live Chat or via email to [email protected] and we will get back to you from there.
Kind regards,
Louis
- Joined
- May 22, 2012
"if funds are to be repaid, then the amount repaid should consist of all funds owed to the customer at the point that the SoW threshold was reached, plus all deposits made at that point and thereafter • funds should be refunded back to the originating account"
So there it is - the player should get the money back by right if they can't or won't complete it.
The exception to this is that if the casino has strong reasons to suspect proceeds of crime or ML.
It does seem kinda stupid that the regulations allow continued deposits AFTER the threshold is reached. So if someone was money laundering, they could continue to deposit, not play much and get it refunded by right unless the casino did a SAR and proceeded to suspect ML.
So there it is - the player should get the money back by right if they can't or won't complete it.
The exception to this is that if the casino has strong reasons to suspect proceeds of crime or ML.
It does seem kinda stupid that the regulations allow continued deposits AFTER the threshold is reached. So if someone was money laundering, they could continue to deposit, not play much and get it refunded by right unless the casino did a SAR and proceeded to suspect ML.
- Joined
- Nov 23, 2019
- Location
- Nl
Flaming - don't do it!
And another bullshit reply from Casumo! Good job...
- Joined
- Jul 12, 2010
- Location
- finnlandia
Edit, sorry spam
Was going to ask that how long can @CasumoLouis and the casino play these games before they are sent to rogue gallery? Its 100% zero answers that @CasumoLouis is giving and at the same time players problems and this sow bs are HUGE...
Was going to ask that how long can @CasumoLouis and the casino play these games before they are sent to rogue gallery? Its 100% zero answers that @CasumoLouis is giving and at the same time players problems and this sow bs are HUGE...
Last edited:
- Joined
- Jun 30, 1998
- Location
- Bierland
Please do not flame casino reps nor anyone else for that matter in this forum. Thank you.
- Joined
- Jun 30, 1998
- Location
- Bierland
???
- Joined
- Jan 15, 2017
- Location
- arnhem
Is a SOW only for UK players,or get a Dutch player the same BS??
Concerned Whistleblower
Banned User
- Joined
- Feb 24, 2020
- Location
- Malta
Is this guy just taking the piss? Seriously baffled by the 2 threads the man has not answered a si gle basic question and there is a reason because he wont lambast the company that are putting food on his table albeit underhandly good lord!
- Joined
- Oct 10, 2012
- Location
- London
Correct. However, does this leave little loophole for a casino holding on to the funds indefinitely, in the name of proposing a SAR?
No it does not.
They can hold it for max 7 days and in very serious suspicion a maximum of 31 days:
“Persons and businesses generally, and not just those in the regulated sectors, may avail themselves of a defence against a principal money laundering or terrorist financing offences for a specified future activity that they believe may involve the proceeds of crime.
The NCA can provide a reporter with a defence to those offences, and the relevant power is contained in s335 of POCA (seeking ‘appropriate consent’) and s21ZA of TACT (seeking ‘prior consent’).
A reporter can submit a SAR, setting out their suspicion about the activity or the individual, the actual activity for which they seek a defence and details of the proceeds of crime.
The legislation gives the NCA seven working days to respond to the reporter, and if the decision is to provide a defence, then the reporter will receive an email with a letter informing them of the decision.
Where the NCA decides to refuses the reporter a defence, the activity must not proceed for a further 31 calendar days; or, if earlier, until further notified by the NCA. When the NCA has made a decision to refuse, the reporter will be telephoned with the decision and receive an email with a letter informing them of the decision.
Further information is available in a separate document published on the NCA website (
You do not have permission to view link
Log in or register now.
) entitled ‘Requesting a Defence Under POCA or TACT’; this provides information on the process to be followed and what to expect if you wish to apply to the NCA for a defence”.Also to give you an idea on what is actually a serious suspicion, the NCA would piss their pants with laughter if Casumo sent anything than 5, and more like 6 figures of deposits in a very short period from a suspicious source (e.g offshore accounts) on grounds of suspicion.
So there is absolutely - and legally - no defence of Casumo holding onto funds for more than a month.
Little wonder some might be getting irate at the handling of this to be fair.
Here it's "Look at the dedicated Q & A thread and ask there", and over there it's "May as well shut this one as it's mirroring the SoW thread"
Then it's "Hypothetical questions can be asked in private"
Followed by "CS is available 24/7", "Can't delve into specifics" and no direct answers to the actual questions posed. Almost stock answers.
Where's that bridge of communication with a brand-representative when all one gets is politician answers.
And why is the other thread even still 'open' too? This has become more convoluted and unresolved than Brexit, there I said it
Here it's "Look at the dedicated Q & A thread and ask there", and over there it's "May as well shut this one as it's mirroring the SoW thread"
Then it's "Hypothetical questions can be asked in private"
Followed by "CS is available 24/7", "Can't delve into specifics" and no direct answers to the actual questions posed. Almost stock answers.
Where's that bridge of communication with a brand-representative when all one gets is politician answers.
And why is the other thread even still 'open' too? This has become more convoluted and unresolved than Brexit, there I said it
- Joined
- Nov 23, 2019
- Location
- Nl
i dont want to be disrespectfull, but this thread is for people that want to ask something. Still no answers from Casumo so whats the point off this thread then? Further I think its very disrespectfull that Casumo is making money on a very bad way (with what they named Sow) i think people should have to say How they think about that but thats How I think about it. People the only way to resolve this problem is, dont play at Casumo anymore!
- Joined
- Apr 21, 2018
- Location
- Scandinavia
Great research @SpinUk
No wonder why Casumo don't answer any SoW related questions what so ever.
I think they know very well that they are (possible) breaching a bunch of rules, but it went way to far too quickly for them to have any damage control. So they choose to remain silent and hope it pass.
If they choose to answer specific questions public (and actually admit that they did wrong) that will effect a bunch of cases. My case f.ex.
I took a quick Google search, and Casumo has many SoW threads on forums all over internet, where they are holding money as ransom until f.ex 3. party ID's are sent in.
No wonder why Casumo don't answer any SoW related questions what so ever.
I think they know very well that they are (possible) breaching a bunch of rules, but it went way to far too quickly for them to have any damage control. So they choose to remain silent and hope it pass.
If they choose to answer specific questions public (and actually admit that they did wrong) that will effect a bunch of cases. My case f.ex.
I took a quick Google search, and Casumo has many SoW threads on forums all over internet, where they are holding money as ransom until f.ex 3. party ID's are sent in.
- Joined
- Aug 13, 2018
- Location
- No mans land
At this point Casumo are trolling
- Joined
- Oct 10, 2012
- Location
- London
At this point Casumo are trolling
Or ending up in jail.
- Joined
- Sep 17, 2018
- Location
- UK
Casumo are currently withholding £15k from me for over a month now due to SoW. I deposited £14k over January and Feb which was no problem apparently but when I tried to withdraw I was hit with this. I sent them documentation including payslips but apparently they weren't enough to show my deposit level in those 2 months. (40k salary + bonus) I tried to explain that I don't pay rent and get expense allowances to which they wanted proof from my employer that this is the case. Now for one thing it's difficult to prove that you DON'T pay for something and I work for a reputable consulting firm, I'm not going to ask them to confirm my situation for a casino. So the battle goes on. Honestly, this boggles the mind. Infuriating.
- Joined
- Apr 21, 2018
- Location
- Scandinavia
I am very sorry to hear that, @wesleyhoulihan
I know it doesnt help you much, but you are not alone fighting against Casumo's SoW policy.
I recommend you starting a new thread with your case so it doenst drown on page 18 of this one.
That way it will be easier to try helping you
And, Casumo has a great rep here that answers all your questions - @CasumoLouis - he even opened up his own Q&A thread a couple days ago.
- Joined
- Feb 25, 2020
- Location
- Bournemouth
Hi everyone!
So over 2 months after my original attempt to withdrawal I have finally received my money from Casumo!
I dont know if the PAB helped but a massive thank you to Max and the team either way.
I had to send in 8 months worth of bank statements to Casumo
as they were requesting affordability back in autumn last year!
What should have been a week or two maximum they dragged it out over 2 months.
I will now never play online again, it's just not worth the hassle anymore.
Once again thank you all for your help on this.
If you want one word of advice from me, stay away from Casumo, I thought they were once one of the best out there but they are not.
Mark
So over 2 months after my original attempt to withdrawal I have finally received my money from Casumo!
I dont know if the PAB helped but a massive thank you to Max and the team either way.
I had to send in 8 months worth of bank statements to Casumo
as they were requesting affordability back in autumn last year!What should have been a week or two maximum they dragged it out over 2 months.
I will now never play online again, it's just not worth the hassle anymore.
Once again thank you all for your help on this.
If you want one word of advice from me, stay away from Casumo, I thought they were once one of the best out there but they are not.
Mark
- Joined
- Feb 25, 2020
- Location
- Bournemouth
Welcome to the long winded journey.
Stop posting in this thread and open a PAB up. Be prepared to get angry and stressed out but be persistent.
Send them a years worth of bank statements to be safe.
You may have to self excluded on casumo which is what I done, I think this forced their had to pay the money.
Hang in there and keep sending them evidence. Do not send them anything from a third party, they asked me for mortage payments etc from my parents. It didnt happen.
Good luck pal
- Joined
- May 8, 2018
- Location
- south east england
Hi everyone!
So over 2 months after my original attempt to withdrawal I have finally received my money from Casumo!
I dont know if the PAB helped but a massive thank you to Max and the team either way.
I had to send in 8 months worth of bank statements to Casumo
What should have been a week or two maximum they dragged it out over 2 months.
I will now never play online again, it's just not worth the hassle anymore.
Once again thank you all for your help on this.
If you want one word of advice from me, stay away from Casumo, I thought they were once one of the best out there but they are not.
Mark
haven't you had a conclusion to the PAB then?
Don't get me wrong I'm pleased you received your money, but I was looking forward to a decision whether it was right to hold onto your money until you provided your parent's mortgage docs etc..
- Joined
- Aug 13, 2018
- Location
- No mans land
Is right mateHi everyone!
So over 2 months after my original attempt to withdrawal I have finally received my money from Casumo!
I dont know if the PAB helped but a massive thank you to Max and the team either way.
I had to send in 8 months worth of bank statements to Casumo
What should have been a week or two maximum they dragged it out over 2 months.
I will now never play online again, it's just not worth the hassle anymore.
Once again thank you all for your help on this.
If you want one word of advice from me, stay away from Casumo, I thought they were once one of the best out there but they are not.
Mark
- Joined
- Jan 28, 2016
- Location
- uk
Hi everyone!
So over 2 months after my original attempt to withdrawal I have finally received my money from Casumo!
I dont know if the PAB helped but a massive thank you to Max and the team either way.
I had to send in 8 months worth of bank statements to Casumo
What should have been a week or two maximum they dragged it out over 2 months.
I will now never play online again, it's just not worth the hassle anymore.
Once again thank you all for your help on this.
If you want one word of advice from me, stay away from Casumo, I thought they were once one of the best out there but they are not.
Mark
Well done. Did they not force you to supply more documents relating to third parties then?
- Joined
- Apr 21, 2018
- Location
- Scandinavia
Very good news. CongratzHi everyone!
So over 2 months after my original attempt to withdrawal I have finally received my money from Casumo!
I dont know if the PAB helped but a massive thank you to Max and the team either way.
I had to send in 8 months worth of bank statements to Casumo
What should have been a week or two maximum they dragged it out over 2 months.
I will now never play online again, it's just not worth the hassle anymore.
Once again thank you all for your help on this.
If you want one word of advice from me, stay away from Casumo, I thought they were once one of the best out there but they are not.
Mark
Wish I was as patient as you 
Will we get a statement from @maxd or Casinomeister on this PAB?
Last edited:
- Joined
- Feb 25, 2020
- Location
- Bournemouth
No third party info was given
Similar threads
