Casumo-Louis answers

[Louis]

Hi hi hello,

As questions always comes up I thought you could ask anything here.
Keep it to general questions only, nothing account specific

I will try to answer as soon as I can.

 

[Concerned Whistleblower]

Well to be simple can you legally ask for 3rd party mortgage details I.e parents info if a son lives with them is that a legal procedure straight yes or no would be great

 

[colinsunderland]

Good idea for a thread, thanks @CasumoLouis

I know you sort of replied in the other thread, however.

What happens if someone cannot go through the SoW, ie doesn't have accounts certified by an accountant, or a third party refuses to allow you access to their bank statements etc? I know in the first instance someone could get them certified, but at a cost of £700+ I don't really think thats acceptable unless Casumo pay it. In the second case then the customer would find it impossible to comply.

I was told on live chat the information I was asked for was required by regulation. Can you link to the bit that specifically states that you have to ask for certified accounts and a letter from a certified accountant please?

 

[Davey86]

Hi hi hello,

As questions always comes up I thought you could ask anything here.
Keep it to general questions only, nothing account specific

I will try to answer as soon as I can.

Hi Louis
Soooo SOW it’s becoming a bit of a pain in the Behind! What’s the casumo policy regarding SOW

 

[SpinUk]

Just these two please:

1. Kindly confirm that you are fulfilling your obligations under GDPR by requesting unconnected third party protected information without said third party consent being given to Casumo.

Yes or No.

2. Kindly confirm in the event of a client refusing to comply with your SOW/KYC request, Casumo - not “the relevant government bodies” - has the authority to permanently confiscate funds from UK players.

Yes or No.

 

[Lobo]

Edit: Great to see you have created an own thread were we can get answers to all our questions, Louis.

So when a player is faced with an impossible (really IMPOSSIBLE) SoW, (this was btw my SoW at Casumo: Are you a Highroller? BEWARE of CASUMO ) you said in an earlier thread you will just hold on to the players funds for ever until the player magically can create the SoW documents (f.ex 3rd part ID's and statements to persons the player bearly know)? That is straight up theft.
You know (at least your bosses know) that money will end up back at Casumo sooner or later, most probably the player will tilt it away in frustration when being faced with your SoW.
Shame on you, Casumo!

My questions:

How much money did you make in 2019 from players that was unable meet your SoW-requirements?
(F.ex money earned from accounts that was locked for withdrawals).

Why do you still gladly accept deposits from players that are undergoing a SoW?

I have 10+ more questions, but we can start easy.

For new readers: Stay away from Casumo. Casumo's new business model is to make big money on SoW's.

 

[greylady]

So when a player is faced with an impossible (fucking IMPOSSIBLE) SoW, (this was btw my SoW at Casumo: Are you a Highroller? BEWARE of CASUMO ) you said in an earlier thread you will just hold on to the players funds for ever until the player magically can create the SoW documents (f.ex 3rd part ID's and statements to persons the player bearly know)? That is straight up teft.
You know (at least your bosses know) that money will end up back at Casumo sooner or later, most probably the player will tilt it away in frustration when being faced with your SoW.
Shame on you, Casumo!

My questions:

How much money did you make in 2019 from players that was unable meet your SoW-requirements?
(F.ex money earned from accounts that was locked for withdrawals).

Why the f do you still gladly accept deposits from players that are undergoing a SoW?

For new readers: Stay the f away from Casumo. Casumo's new business model is to make big money on SoW's.

At least be polite, no need for all the 'f's', which I personally wouldn't respond to

 

[SpinUk]

I can tell you now on the third party details, I used to underwrite finance for companies and individuals on FCA regulated loans in a previous life.

What we were not allowed to do was ask for third party protected information without proper written consent from the third party - and even then we didn't like doing it.

100% - for sure - that is against the law.

 

[Lobo]

At least be polite, no need for all the 'f's', which I personally wouldn't respond to

Yes, I totally see that.... but, if you only knew how much frustration and pain Casumo has caused me...
Edit: I've edited my post. Just for you @greylady <3

 

[greylady]

Yes, I totally see that.... but, if you only knew how much frustration and pain Casumo has caused me...

I can totally understand, I have read your posts and I would probably feel the same if it had been me.

It's just politeness costs nowt and I tend to find people more helpful if you at least remain polite, after all most of the time it's just people following rules that others have set up but they tend to get the backlash

 

[Downsman]

I thought casinos were not allowed to hold winnings to ransom if a player
refuses to comply with a SOW request?

 

[The Dude]

I'm going to nip this in the bud right now - if anyone starts flaming the rep (or anyone else for that matter), you're gonna take a vacation. The rep initiated this thread on his own to provide information for the entire community - not to a select few.

Keep it cool.

 

[bamberfishcake]

Thanks @CasumoLouis for opening the this thread.

I have a couple of questions if i may:

Will you be adding Trustly as a payment method?

I have been keeping an eye on RTP and it seems Casumo have everything on Max, can you confirm?

Thanks also for the monthly biggest win updates!

 

[L&L-Jan]

Edit: Great to see you have created an own thread were we can get answers to all our questions, Louis.

So when a player is faced with an impossible (really IMPOSSIBLE) SoW, (this was btw my SoW at Casumo: Are you a Highroller? BEWARE of CASUMO ) you said in an earlier thread you will just hold on to the players funds for ever until the player magically can create the SoW documents (f.ex 3rd part ID's and statements to persons the player bearly know)? That is straight up theft.
You know (at least your bosses know) that money will end up back at Casumo sooner or later, most probably the player will tilt it away in frustration when being faced with your SoW.
Shame on you, Casumo!

My questions:

How much money did you make in 2019 from players that was unable meet your SoW-requirements?
(F.ex money earned from accounts that was locked for withdrawals).

Why do you still gladly accept deposits from players that are undergoing a SoW?

I have 10+ more questions, but we can start easy.

For new readers: Stay away from Casumo. Casumo's new business model is to make big money on SoW's.

Like a company as Casumo tracks that mate. Sorry, but no! They only track success, of customers actually providing the requested documents upon hitting a threshold.

The majority of the customers bounce, either due to the fact they wont want to provide such docs because its pretty private. The remaining customers who don't provide are the part holding dodgy money that these days cant be spend in casino's any more.

You view it as taking money? I don't.

How different casinos among eachother deal with it in different ways is due to various reasons: risk appetite of the casino for example. It is not up to the customer, it is not written in the law, it is the casinos decision to decide upon what moment additional information is required. IF that process is not executed accordingly, the UKGC/MGA/SGA will tell you and you can adjust.

So your comment is pretty lame and short sighted.

 

[colinsunderland]

Like a company as Casumo tracks that mate. Sorry, but no! They only track success, of customers actually providing the requested documents upon hitting a threshold.

The majority of the customers bounce, either due to the fact they wont want to provide such docs because its pretty private. The remaining customers who don't provide are the part holding dodgy money that these days cant be spend in casino's any more.

You view it as taking money? I don't.

How different casinos among eachother deal with it in different ways is due to various reasons: risk appetite of the casino for example. It is not up to the customer, it is not written in the law, it is the casinos decision to decide upon what moment additional information is required. IF that process is not executed accordingly, the UKGC/MGA/SGA will tell you and you can adjust.

So your comment is pretty lame and short sighted.

I agree with some of that, however

They are asking for third party bank statements and source of wealth documents. If you lent me £50 last month, and I emailed you today asking could you send me over a copy of your last 3 months bank statements, then a copy of your company accounts to prove where your income came from, so I could send it to a casino based in another country that you had never heard of, what would your answer be? Then following on from that, when you obviously laughed and said no chance, then I can't get paid from Casumo as I can't complete their SoW process. You think thats correct?

They told me asking for accounts done by a certified accountant is part of the regulations they have to follow. That is a lie. As you say, that is the casinos decision, not regulation.

I don't have certified accounts, I don't need to, and have been self employed now for 20+ years. In that time I have never had to get my accounts done by an accountant, and that included getting 3 mortgages. To do so, round here, will cost about £700. Why on earth should I pay that to satisfy a casino I can afford the few hundred pound loss I've had there in the past 12 months? More to the point, why should they then keep any deposits/winnings.

If they have AML concerns or affordability concerns, then how exactly is accepting deposits but refusing withdrawals within the guidelines.
Stolen money - yes we will take it all day long
Think you are a problem gambler - fine, you can keep giving us your money but don't dare ask for your winnings as you aren't getting it.

Sorry but Casumo are well over the top here.

 

[L&L-Jan]

I understand your point. But raising these questions mate, but I cant asnwer them here. I was just defending Casumo for an allegation that doenst make sense.

"How much do you make from SOW".

That's like not an attack on Casumo as an operator but the industry as a whole. Which is fine, don't get me wrong as times are changing. But we as operators have our obligations. How we deal with them is up to the operator. So don't come out with a comment, how much money are you making on this. Because I can guarantee, operators are not.

On the opposite, there are immense different thresholds set by various operators when interaction is required.

I think, to make stuff clear for the public, that could be fixed and standardized.

Kr. Jan

 

[colinsunderland]

I understand your point. But raising these questions mate, but I cant asnwer them here. I was just defending Casumo for an allegation that doenst make sense.

"How much do you make from SOW".

That's like not an attack on Casumo as an operator but the industry as a whole. Which is fine, don't get me wrong as times are changing. But we as operators have our obligations. How we deal with them is up to the operator. So don't come out with a comment, how much money are you making on this. Because I can guarantee, operators are not.

On the opposite, there are immense different thresholds set by various operators when interaction is required.

I think, to make stuff clear for the public, that could be fixed and standardized.

Kr. Jan

But in this case they are, hense my question about what type of protection do they have.
Casumo are the only casino operating in this manner that I have seen or heard of, and therefore they will be asked, how much are they making from it. If it was industry standard and a direction from the UKGC then it would be different, but the section of the LCCP showing Casumo seem to be doing it wrong has been posted, and was previously, with no reply from Casumo. I also directly asked, which section of the GDPR allows them to process third party data without the subjects express consent, I was ignored.

If them doing what they are doing is permitted under the LCCP, AML's then all Casumo have to do is simply, post the section(s) of the act and shut everyone up. They haven't, therefore people are going to think they are stealing from customers, as that is what it looks like.

 

[interlog]

How can you ever excuse not processing a withdrawal but allowing the same customer to continue to deposit in aid of Source of Wealth / Money Laundering.

There is no reasonable answer to that.

And that is exactly what Casumo is doing and that is why they are, correctly, put in the same league as thiefs, rogues etc.

 

[goatwack]

Yes, a common fact conveniently 'brushed aside' in these scenarios.

Sure, the RG/ SoW/ AML- talk sounds very impressive up to a point, but not so much when no one can explain how certain casinos continue to allow players to continuously deposit, either unbeknownst to them that casino isn't ever going to pay anything, and whilst a withdrawal is being held to ransom because of 'da rulez'

 

[L&L-Jan]

Yes, a common fact conveniently 'brushed aside' in these scenarios.

Sure, the RG/ SoW/ AML- talk sounds very impressive up to a point, but not so much when no one can explain how a casino continues to allow players to continuously deposit, either unbeknownst to them that casinos aren't ever going to pay anything, and whilst a withdrawal is being held to ransom because of 'da rulez'

Please edit "a casino" to "your casino" mate - otherwise feels like you generalise and we don't allow them to deposit when a threshold is reached for example

 

[goatwack]

Please edit "a casino" to "your casino" mate - otherwise feels like you generalise and we don't allow them to deposit when a threshold is reached for example

But editing's such a pain

 

[Davey86]

I'm going to nip this in the bud right now - if anyone starts flaming the rep (or anyone else for that matter), you're gonna take a vacation. The rep initiated this thread on his own to provide information for the entire community - not to a select few.

Keep it cool.

I did ask for this sort of and obviously as a representative of casumo he will be limited in what can actually (factually) be posted,! any kind of abuse/attack is uncalled for and unjust as he’s just doing a job!!! hopefully moderators will step in fast, the burning issues need clarification and quickly considering the casinomeister score and accreditation they have

 

[colinsunderland]

Please edit "a casino" to "your casino" mate - otherwise feels like you generalise and we don't allow them to deposit when a threshold is reached for example

Which is why Casumo are coming in for so much negativity. You don't allow customers to deposit, so you aren't stealing from them. The regulations don't say they have to do it, or you would, therefore it is Casumo's choice.

It then follows that, if it is their choice to continue accepting deposits from people they suspect may have a gambling problem or may be using stolen funds, then that is totally irresponsible.

Bear in mind RG and AML checks are supposed to be done on a case by case basis, rather than using a blanket approach (unless thats changed recently), therefore there is suspicion of one or the other by Casumo, and by default they are happy to take either suspected stolen money or money from people they suspect may have a gambling addiction.

 

[mack341]

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This is an interesting document to see what the thinking is behind some of the rules, it's a consultation/draft so some sections have been crossed through but are still readable, including this:

2.40 These measures should be applied notwithstanding the threshold approach for CDD and should be tailored to the risk posed.38 Option (c) above will fit with remote casinos’ business methods where it is necessary for a customer to have a bank or credit card account, which should be in the customer’s name. Remote casino operators also have the benefit of being able to withhold the payment of winnings or remaining deposits until satisfied that CDD is satisfactorily done.

[copy and paste seems to remove the strike-through] ^ perhaps in the background this is what the ukgc have told casinos; telling the public one thing but in reality another system of withholding winnings is accepted by them.

Edit: warning it's probably only of interest to those that want to go deep into the subject

 

[Supababe]

Well I have a very tricky question.....
Don’t you get any sort of teeny tiny reward when you hit level 50?
I appreciate that random levels like 47 give you zilch but I had high hopes for level 50....