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CasinoRoom - Experiences?

Discussion in 'Online Casinos' started by hoff1985, Aug 6, 2012.

    Aug 6, 2012
  1. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Hi everyone,

    i want to give CasinoRoom a try... Do you guys have experiences? Couldn't find that much in the forum (especially not something that is "up to date".

    Is it safe to play there? How fast is the cashout handling?



    Thanks Guys,
    Hoff
     
  2. Aug 17, 2012
  3. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Nobody have experiences with them?
     
  4. Aug 17, 2012
  5. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    Yes, Casino Room should be safe and worth a try. They have a wide selection of games from different suppliers including NetEnt, Microgaming and Betsoft. 24/7 CS with live chat, Skype, Telephone etc.

    But I have not cashed out there!
     
    1 person likes this.
  6. Aug 17, 2012
  7. Osloking

    Osloking Quit Gambling

    Occupation:
    Melodies :3
    Location:
    Norge or NO-WAY!
    long time ago pokerroom and casinoroom was in same group i remember, but after pokerroom shut down(they are opening again) they sold the casinoroom.com.

    I've tried the new casinoroom and has made a withdraw there and it went pretty fast, after verification, but it took some time to verify.

    they are very responsive to emails too. but this was 1year ago, so i dont know how they are now. good luck!
     
    2 people like this.
  8. Oct 4, 2013
  9. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    Any actual experiences with this casino?
     
  10. Oct 4, 2013
  11. Sovietsky

    Sovietsky Senior Member

    Occupation:
    Live
    Location:
    Swe
    My experience is that their site is laggy or tends to lag. On the site it says it takes 1 bankday for the withdraw if you use neteller but for me it took 2-3 bankdays.

    They offer netent,MG and few more (not sure if betsoft or sheriffgaming dosen't matter both suck).
     
  12. Oct 4, 2013
  13. sandtag

    sandtag Experienced Member webmeister

    Occupation:
    I work at Media Markt
    Location:
    Sweden
    Casinoroom is legit, been playing there for ~1.5 years. The site is as good as any other microgaming/netent/providers mixed casino.
     
  14. Oct 4, 2013
  15. polli123

    polli123 Webmaster CAG webmeister

    Occupation:
    Student
    Location:
    Germany
    Tried it, everything worked Fine. Lost All, so i don't made experience with the support or a cashout.

    Finale ist not mine. The page confused me, Hard to find information and working with the Menu.
     
  16. Oct 5, 2013
  17. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    Its an ok site, but not more than that.
    Withdrawals takes between a few hours up to 2 days (i used Moneybookers).
    Support is ok. Same slot games as most other sites have.

    They can improve im sure. :rolleyes:
     
    1 person likes this.
  18. Oct 5, 2013
  19. freakspin

    freakspin Dormant account

    Occupation:
    IT, IT and IT
    Location:
    GER
    Agree, that casinoroom is legit. Site is a bit laggy, but I heard from some "insiders" that they will change the layout (and hopefully the server ;)) soon...
     
  20. Oct 5, 2013
  21. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    crap

    lagging so bad . shut game try and open another and you details are messed up. depositing for Australians annoying Evan i you set you currency as aud you still deposit in usd so getting your amount correct is annoying ...tried first deposit bonus got crap all but that's the way the reels roll ..layout settings annoying at best ..compared to other net ent ect sites this is way under standard Evan if its only a baby not good enough at this point WILL NOT RETURN
     
  22. Oct 7, 2013
  23. MillyOfLeValley

    MillyOfLeValley Experienced Member webmeister

    Occupation:
    Run a cafe
    Location:
    Left of the valley via the scenic route
    Yes they are decent.

    Cashed out using skrill and had my cashout within 24 hours.
    Played the hell out of Foxin Wins at Casinoroom, lots of good wins on it.
    Experienced no lag personally.

    One thing though is that Casinoroom doesn't have any NetEnt jackpot games so if thats your thing then you need to look else where.

    They also send out random free spins via email which usually read like this "These free spins are for the first 300 players who claim it" so if you read your email late you would find that the free spins have already been claimed which really sucks about Casinoroom.


     
  24. Oct 7, 2013
  25. sapit222

    sapit222 Senior Member MM PABaccred

    Occupation:
    Student
    Location:
    Sweden
    I got 10 free spins at Casinoroom yesterday & won $20 (wr 50) & managed to make the playthrough (1000) & withdraw a small sum. :D
    It was in my Moneybookers account within 24 hours, so that was good.

    The site has issues though... tried both Chrome & Firefox, but all of the games, both NetEnt & MG are soooo slow...
    I jumped from game to game, but could only play NetEnt with the bonus money until it was finished.

    Hope they can fix that asap. Otherwise the site is ok. Free spins often as mentioned in earlier thread.
     
  26. Oct 8, 2013
  27. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Site is a joke.

    OK, so I joined and planned to play. Logged in and all the promo 'free10' and '150' (for 100% match) were invalid. Deposited 20 euros and opened a game. Reels kept spinning and never played one round, with the dreaded 'game not available'. Tried Chrome browser and exactly the same thing happened. Went on live chat and got the usual crap about how it's my problem that the server isn't providing a game outcome!!!! Then the live chat said he was experiencing connection issues and must cut off. Restarted my PC and carried on trying to play, noticed live chat was unavailable now. Still the same, can't play one round.
    What a crock of sh*t. Leave well alone. Will try and retrieve my deposit now, but don't tell me 20 euros is below their w/d limit....

    Well just tried to w/d my 20 euros and what the hell does this mean? :

    CasinoRoom - Experiences?: Capturecas.PNG,Oct 8, 2013


    This site is the worst I have seen in years.

    RIGHT, it allowed me to cash out 19 euros, leaving 83c in the balance. So, in the half-hour I've been there, 17c has disappeared in to thin air so effectively I've spent 1 euro just to be messed about depositing and not being able to play one game. What sort of operation is this??
     
    Last edited: Oct 8, 2013
  28. Oct 8, 2013
  29. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    This is unbelievable. Tried startburst at 10p a spin with my 83c remaining, and the game error not available comes up, I close the game and lose 10p every time this happens, for an non-completed game! This site is seriously ****ed-up. I would highly recommend you all avoid it.


    info: Please wait for a site operator to respond.
    info: You are now chatting with 'Mark'
    Mark: Welcome to Live Chat Support. How may I assist you?
    you: ................com
    you: can you see my previous chat?
    you: I was cut off.
    Mark: My apologies I was experiencing a connection issue
    Mark: a lost all chat history on that time
    you: brilliant.
    you: Right I deposited 20 euros, go no bonuses all the codes were invalid and not one spin was played as all the games won't produce a result
    Mark: May I have your email or account number, please?
    you: I then tried to withdraw my 20 euro deposit after this bad experience and found I could only w/d 19 euros as 17c had disappeared somewhere after not playing a single game.
    you: I just gave you it up the top
    Mark: Thank you
    Mark: Please hold one moment.
    Mark: Thank you for holding
    Mark: I can see that the funds withdrawn are in process
    you: yes but that's not my complaint
    you: why won't the games run, and why can't I withdraw the whole deposit when I haven't even been able to play a single spin?
    you: and why didn't the bon us codes work?
    you: Not that the bonuses mattered as I couldn't even play a game.
    Mark: thank you, I have limited access to payment states, but I can see the payment in the transaction history, if you have not received it yet (it is instant bank) then it's pending approval.
    Mark: I will have to forward the query to the finance department for a cash out status
    you: PLEASE! That's NOT my question, please read above this>
    Mark: as far it was the codes you tried
    you: ?
    you: These were the codes you had on the site today.
    Mark: some time the manager has to credit them manually in case the system doesn't do it
    you: Oh, forget bonus codes, where has 17c of my deposit gone? I didn't even play a single spin.
    Mark: however that is not possible now since you have made a cash out
    Mark: I have limited access to pay outs status, for this reason I will have to pass the query to the Finance department
    you: What has this got to do with payout status? I'm simply asking why, having NOT been able to play one single spin because your games won't work, my balance has lost 17c??
    info: Your chat transcript will be sent to ................com at the end of your chat.
    Mark: I can see that you still have a 0.83euro left in your account
    you: YES I know, but I deposited 20 euros, spent 0 and tried to withdraw the 20 because the games won't perform, it would only let me w/d 19 euros, there is 83c in my account as you say and where has the 17c gone??
    you: Something is very odd here.
    Mark: Understand, Please allow me to forward the issue to the finance department for a resolution
    you: Sorry but this site is clearly not ready to take paying customers in my opinion. You still haven't told me why the games aren't working and getting results back from the servers.
    you: working now
    Mark: My apologies you are experiencing all difficulties with us usually our sites work great
    Mark: May I ask what is working now
    Mark: ?
    you: Weird - the game has my balance of 83c in the top, but is playing in fun mode!
    Mark: does it says that you can play realmoney?

    CUT OFF HERE RECONNECTED

    you: Right mark, me again. I've just tried starburst at 10p a spin, the games as usual won't complete and say 'not available' BUT there is 10p missing from my balance each time this happens!
    you: a/c ...............
    you: This site clearly has serious issues.
    Mark: I have forwarded the issue to the manager for evaluation
    you: I think you need to escalate this. I have wasted 2 hours of my life on this site so far.
    Mark: could you please also send us a screen shot
    you: Can I speak to the manager?
    Mark: I would like to escalate this issue
    you: Screen shot of what exactly?
    Mark: My apologies the manager is not available at this time
    you: there's a surprise.
    Mark: the screen shot is about the error

    info: Your chat transcript will be sent to ..........com at the end of your chat.

    Mark: so this can be forwarded to the tech team also
    you: it's the standard error you get on Netent (reels disappear and a little box appears 'game not available'.
    Mark: Understand, however it is a standard procedure
    you: I'm sure your 'tech team' will know exactly what it is, given that it's something many others seem to be experiencing.
    you: So far I've had 17c disappear into thin air, and have lost 30c paying for games not completed. Appalling.
    Mark: Please accept my apologies for all the inconvenience this has caused you
    Mark: I will forward the issue to the manager and tech team for a resolution on this issue
    you: I don't want apologies, just my 20 euros returned to my card in full, and then I will close my account.
    Mark: understand
    you: 'forward' means the issue will be conveniently lost or ignired.
    you: ignored sorry.
    you: What is your licensing authority?
    Mark: Ellmount Gaming and it’s providers have licenses in Malta, Gibraltar and Curacao.
    you: All 3 of which are completely ineffective, hence their popularity.
    you: Right, please can this issue be dealt with speedily, there is no need for delay. You have taken my money, and not provided the service for which the payment was made.
    Mark: Yes, Mr......, I will send this issue to the manager and tech team ASAP
    you: Thanks for your time Goodbye.
    Mark: Once again my apologies for all the inconvenience this has caused you.
     
    Last edited: Oct 8, 2013
  30. Oct 8, 2013
  31. Christoff

    Christoff Experienced Member

    Occupation:
    Media Auditor
    Location:
    Spain
    I've played there a few times and haven't had any problems - cashouts were done (only 2 times) within 24 hours which was good for me.

    The site could do with some more information though :)
     
  32. Oct 9, 2013
  33. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Right, my problems were resolved. Basically my account itself, for technical reasons, wasn't live - I had opened it but not used it a few days earlier. I emailed CS with my complaint and they found, as I said, errors on the software via my account. They gave me a free tenner which I w/d and this and my 19 euro w/d I made from my deposit without playing a spin were processed without docs in about 6 hours very good.
    The manager opened a new account manually himself for me with the same details and tested it before e-mailing me and giving me the new login details along with a 20 cash head start. He reset so my first deposit would be doubled and 120 free spins on st*rb*rst too. Everything OK now, but I did notice you can't play quickfire MG games with bonus funds, only Netent!
    Basically unlike Guts your freespins aren't given as cash and need 35x playthrough. W/D speed is fast and CS good though.

    I had a bloody nightmare wasting 3 hours of my life messing around on chat and trying the site, and I felt 20 euros was a bit paltry but better than nothing.

    So, overall - good intentions, will probably end up accredited on here eventually, fast cashouts no hassle. Live chat, decent CS and detailed replies to e-mails. Bonus button tells you how much WR is left.

    On the negative side, hard to navigate site. You get 'trophies' for certain things like getting 25 wins on Gonzos quest, which gives you extra points toward your stages and on some slots like Wild Rockets, play 200 rounds and you get extra points plus 20 euros. It doesn't say whether the 20 euros is cash or carries a WR. You can't play MG games with bonus funds, which is strange.

    Hard to find things - they are there, like setting deposit limits and session times and take-a-break etc. but not well signposted. I still can't find a link to explaining what you can do with your points if anything. Also to access your account etc. you need to close the game, very irritating.

    So, a good honest site, but needs rearranging a bit and easy to navigate like Guts for example.

    Worth a look.
     
  34. Aug 25, 2016
  35. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    Hi All,

    Long time no see.

    Just wanted to let you all know to be careful at Casinoroom.com - Nothing but issue from the moment I signed up. Deposited $30, didn't get a welcome bonus, and so much for getting 20 free spins on starburst for 10 days. EVERY day when I logged in the spins weren't there and I had to contact live chat for them to add them so I missed out on about 5 days worth of spins.

    They did end up crediting the $26 welcome bonus AFTER I asked about it 5-6 days later and said all you need to do is wager $26 45X.... maybe If the bonus was credited at the same time of my deposit I might of had a chance of clearing the 45X wager requirement.

    I just told them to close the account, WAY to much issues from the get go.

    I have to say the lady on chat KAYLA was nice and all.

    Regards,
    Same_old
     
  36. Jan 19, 2017
  37. chris87

    chris87 Senior Member

    Occupation:
    Run a bar
    Location:
    UK
    A new casino for me, but I've given them a go.

    All positive so far with 2 good cash outs from the welcome bonuses, both processed within hours and in my bank account within 48 hours.

    Good CS and a nice mail from their VIP rep with his contact details for any issues.

    No problem with laggy spins or anything of the like and a good 150% bonus offered today.

    It's early days, but 10/10 from me so far.

    Chris
     
  38. Jan 20, 2017
  39. SlotGrinder

    SlotGrinder Senior Member

    Occupation:
    Poker Player
    Location:
    England
    Ask in livechat if you can't see any decent bonus promo because they often give me a bonus like 50% up to £100 . They even let me use skrill and manually add the bonus . Not always but at least half the time I ask they seem to come up with some bonus offer and I'm no VIP or anything
     

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