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Casinomax/Cherry Cashier Amount Already Filled in

Discussion in 'America the Beautiful' started by BMWSTACK, Mar 15, 2018.

    Mar 15, 2018
  1. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    Accidentally processed a larger amount than wanted last night on Casinomax.

    Since playing Casinomax/cherry jackpot I had noticed when depositing with credit card that the amount you last used is always filled in the cashier. I have almost made the mistake of depositing with the prior amount that's already filled in when I actually wanted a new amount. It's always been an aggravating thing to me.

    Well the amount already filled in finally got me last night. Have a new computer with touch screen after filling in credit card code scrolled down and accidentally hit deposit, well as it was going to the processing screen I thought to myself, no big deal it will fail because I didn't put in an amount, well sure enough an amount pops up, and after being confused how it ran that dollar figure I then remembered that the amount is always filled in. It normally wouldn't be a problem but I was actually looking to deposit almost half of what was processed.

    Not sure if anyone else has found this aggravating, but it would be great if it was $0 in the amount section so you always have to fill in a dollar figure.
     
  2. Mar 16, 2018
  3. Deanna

    Deanna Senior Member

    Occupation:
    Administrative
    Location:
    Ohio
    Yes, I agree with you. It's been like that for a little while now and sometimes it's convenient and sometimes it's not.
     
    BMWSTACK likes this.
  4. Mar 16, 2018
  5. Nightfly

    Nightfly Experienced Member

    Occupation:
    Disabled
    Location:
    Somewhere USA
    I've done that in the past. Now I always take a double look at the deposit amount before I click.
     
    BMWSTACK likes this.
  6. Mar 18, 2018
  7. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    I always double check ive had problems depositing today at Casino Max I had to call in and they at least admitted my deposits keep getting held up on their processor end. Like honesty, they apologized said wait a bit
     
  8. Mar 19, 2018
  9. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi All!

    I just confirmed with the company which provides cashier software and they said that they pre-fill the deposit amount as to last deposited amount. I agree wit you that it is not ideal as mistakes can happen easily. I requested they give us ability to remove this option. I'm awaiting reply form them so it should be 'fixed' shortly.

    Kind Regards,
    Karolina
     
    BMWSTACK, Deanna and KasinoKing like this.
  10. Mar 20, 2018
  11. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    Yes the auto fill cost me $65. Intended to deposit $70 and when I scrolled down on a small screen I accidentally hit deposit and it processed precious amount of $135.00.

    Thanks for looking into.
     
    Karolina-CasinoMax likes this.
  12. Mar 21, 2018
  13. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    I would also love to see them get rid of the yellow pop up to redeposit. Sorry but if I'm losing soo not redepositing and we can clearly see that there is no money. Kind of a no brainer and t screams casino greed. A lot of casinos doing that and its annoying at least in my opinion.
     
  14. Mar 22, 2018
  15. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi BMWSTACK,

    May I ask you if you used Enter tab to go through the deposit or you clicked on Deposit to the account tab?

    Kind Regards,
    Karolina
     
  16. Mar 22, 2018
  17. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi dreamguardian1,

    Are you referring to the low balance pop up message when it appears saying you do not have enough funds to make another bet?

    Kind Regards,
    Karolina
     
  18. Mar 22, 2018
  19. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    I am pretty certain that after entering credit card code i pressed enter but then tried to scroll down on touch screen to the dollar figure section and thought I hit deposit while scrolling down. Now that you ask about the enter button maybe it did process after entering credit card code and pressing enter. It happened so fast I thought why was it processing and thought it would decline because I didn't enter a dollar figure, but that's when I saw it processed for like $135, and it took me a few mins but then saw the dollar figure is always filled in. I was going to ask chat about refunding, but I knew they wouldn't be able to help and I also know you don't pay to credit card, so I was stuck having to play that deposit.
     
  20. Mar 22, 2018
  21. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi BMWSTACK,

    I think that the enter button was the main issue here. I can confirm that this feature was disabled now and you will have to hit actual deposit button in order to make a transaction. This should help to avoid similar mistakes. I hope it will work better for all customers.

    Kind Regards,
    Karolina
     
    Deanna likes this.
  22. Mar 23, 2018
  23. dreamguardian1

    dreamguardian1 Senior Member MM PABnonaccred

    Occupation:
    Grad Student, Peer Counselor, Org. Ambassador/Pres
    Location:
    San Francisco, CA
    Ya that's the one.....
     
  24. Mar 26, 2018
  25. Karolina-CasinoMax

    Karolina-CasinoMax Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    UK
    Hi dreamguardian1,

    This feature is hosted by RTG and I'm afraid I do not have control over it but I hear you that this can be bit annoying.

    Kind Regards,
    Karolina
     

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