CASINOMAX 96 hour/4 day reversal period!

pokerdan

Senior Member
PABaccred
Joined
Jul 6, 2010
Location
LA
Hi all,

Just a heads up that Casinomax has changed their withdrawal waiting period to 4 days instead of 1-2 as their site exclaims. Support says it takes 4 days then an additional 4 days to process. So it looks like cashouts are now 8 days which can easily become 2 weeks depending on weekends etc..

If this isn’t a new change then I am worried they are stalling to hope I gamble back my winnings. Not a good feeling here :(

Been 3 days and still reversable
 

greylady

A greyhound loves you more than you love yourself!
Joined
Jan 30, 2017
Location
Scotland
Have patience or you know you are going to regret it. Stay away until it has been processed, they are delaying the processing in the hope you will reverse it - DON'T!
 

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
Please for the love of ALL that is holy, do not reverse.
And once it is processed, simply close your account. This is the only way we players can punish casinos who think they can get away with this utter rubbish.

Seriously, do not reverse. And then smile like the Grinch because you beat them.
 

me_and_ed

Paleo Meister (means really, really old)
CAG
MM
Joined
Jun 2, 2006
Location
Vancouver
They also have an issue closing accounts, I tried to close my account and all I got was arguments and bonus offers, after I explicitly told them on numerous occasions during the conversation that I do not play with bonuses and please close my account, I was looking for nothing other than account closure, got so pissed off I just closed the chat.
 

BMWSTACK

Ueber Meister
Joined
Nov 26, 2009
Location
US
Are you kidding me. That's horrible. Wonder what kind of problems they are having that they have to pull these rogue moves.
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Wow. Given all the crappy gambling adverts on tv, and many gamblers showing tendencies of a struggle to resist in waiting patiently for a wd to process due to the fact its constantly sat there whispering 'psst, still here mate' everytime they might think about a flutter or simply get bored , then perhaps customer retention in this industry really is a pointless exercise.
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
Hmm.. that doesnt sound good at all - I see the rep has read this thread and will probably clarify it for us?

Don't reverse :)

Nate
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
Hi all,

Just a heads up that Casinomax has changed their withdrawal waiting period to 4 days instead of 1-2 as their site exclaims. Support says it takes 4 days then an additional 4 days to process. So it looks like cashouts are now 8 days which can easily become 2 weeks depending on weekends etc..

If this isn’t a new change then I am worried they are stalling to hope I gamble back my winnings. Not a good feeling here :(

Been 3 days and still reversable

Hi pokerdan,

I do apologize about your pay out delay. I can assure you that we still aim to process any withdrawals within 24-48 business hours. There was some technical issue with the BTC wallet and I was hoping that your BTC will be released yesterday however it didn't happen.

I can confirm that your pay out is going to be approved in a minute and should clear your BTC wallet shortly.

Once again I'm sorry for the slight delay.

Kind Regards,
Karolina
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
They also have an issue closing accounts, I tried to close my account and all I got was arguments and bonus offers, after I explicitly told them on numerous occasions during the conversation that I do not play with bonuses and please close my account, I was looking for nothing other than account closure, got so pissed off I just closed the chat.

Hi me_and_ed,

Thank you for your comment. Could you please PM me your user name so I can check the conversation with CS. We do understand players who wish to close the accounts and usually we will ask few questions in regards to the account closure. We want to check if there is any particular reasons and if we could help with the experience any better.

Kind Regards,
Karolina
 

theapple

Dormant account
Joined
Dec 5, 2013
Location
far far away
Hi pokerdan,

I do apologize about your pay out delay. I can assure you that we still aim to process any withdrawals within 24-48 business hours. There was some technical issue with the BTC wallet and I was hoping that your BTC will be released yesterday however it didn't happen.

I can confirm that your pay out is going to be approved in a minute and should clear your BTC wallet shortly.

Once again I'm sorry for the slight delay.

Kind Regards,
Karolina

How about locking withdrawals during your technical issues? As you said, its your fault afterall so punishing players for your faults is not a cool thing to do.

Or would that be too hard to implement in this day and age, because i suppose it would require weeks or months of coding?
 

trancemonkey

Ueber Meister
Joined
Mar 29, 2013
Location
United Kingdom
They also have an issue closing accounts, I tried to close my account and all I got was arguments and bonus offers, after I explicitly told them on numerous occasions during the conversation that I do not play with bonuses and please close my account, I was looking for nothing other than account closure, got so pissed off I just closed the chat.

If they are UKGC licenced, just tell them you are keeping a transcript of the conversation and will be forwarding it directly to the UKGC compliance department... most of the time that shuts them up.
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
How about locking withdrawals during your technical issues? As you said, its your fault afterall so punishing players for your faults is not a cool thing to do.

Or would that be too hard to implement in this day and age, because i suppose it would require weeks or months of coding?

Hi theapple,

Thank you for the comment. Similar thing can be definitely implemented.

Kind Regards,
Karolina
 

labeled

The eagle got Kevin!
Joined
Mar 22, 2011
Location
Land of the "free"
If you're playing RTG's & use bitcoin, give Casino Extreme & their sister Brango Casino a shot - they are NOT kidding when they say "instant" withdrawals (one instant per day, don't know what the wait is if you w/draw more than once a day). It's my understanding you have to ask for the instant w/d, but when you do it's literally handled immediately. And on top of that, they have an active rep here. I'm becoming a huge fan.
 

labeled

The eagle got Kevin!
Joined
Mar 22, 2011
Location
Land of the "free"
There are alot of US casinos these days offering instant withdrawals with crypto. Vote with your wallet people, dont play anywhere where you have to wait for your $$

We're pretty limited in the states, so it's awesome to come across a group trying to do it right for US players. :)
 

rena35

Meister Member
Joined
Feb 17, 2012
Location
cyber space
Just sad you have to come to CM and contact the rep here before things get cleared up. Seems you should be able to get it done with support before this. Oh well what do i know anyways. I left RTG long ago and have not looked back. I have never seen such tight slots in all my online years of playing. Also the rogue RTG casinos are many, more then any other software around(not saying casinomax is rogue in anyway). I agree, vote with your wallet people.
 

pokerdan

Senior Member
PABaccred
Joined
Jul 6, 2010
Location
LA
Hi pokerdan,

I do apologize about your pay out delay. I can assure you that we still aim to process any withdrawals within 24-48 business hours. There was some technical issue with the BTC wallet and I was hoping that your BTC will be released yesterday however it didn't happen.

I can confirm that your pay out is going to be approved in a minute and should clear your BTC wallet shortly.

Once again I'm sorry for the slight delay.

Kind Regards,
Karolina
Hi Karolina Sorry for the late reply.

Yes it was processed. The issue is the fact your terms and conditions clearly state 48 hours. It should not have been reversible after that point in time! This had nothing to do with my bitcoin withdrawal. Letting it sit for 4 days was a violation of your terms and conditions. You even state above you AIM to process within 24-48 hours. I don’t care if it takes 2 weeks. Letting it sit for 4 days to be reversed was not the correct thing to do.

Sorry but I won’t be playing at your site ever again. Thanks for removing my bonuses as well because I won too much lol.

And just to clarify... the delay was not the issue at all. It was the 4 day pending period in an effort to get me to gamble back my winnings that was the dishonest act!



Adios
 
Last edited:

pokerdan

Senior Member
PABaccred
Joined
Jul 6, 2010
Location
LA
Been a while and came back across thos old post.

Casinomax processes all my withdrawals fast now and they never sit more than 48 hours. I can no longer reverse after 48 hours whuch is great. They seem to have made sone good changes as time has gone on. No complaints anymore. The support has gotten way better!
 

Karolina-CasinoMax

Accredited Casino Representative
Joined
Mar 3, 2017
Location
UK
Been a while and came back across thos old post.

Casinomax processes all my withdrawals fast now and they never sit more than 48 hours. I can no longer reverse after 48 hours whuch is great. They seem to have made sone good changes as time has gone on. No complaints anymore. The support has gotten way better!

Hi pokerdan,

Thank you very much for updating others on that thread. We are trying to improve all the time and make sure the customers are happy. I can confirm that usually pay outs take no more than 48 business hours this is mainly for bank / check withdrawals. Bitcoin withdrawals usually are processed way quicker than that.

Kind Regards,
Karolina
 
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