CasinoCruise refused to pay my £1700 winnings after making withdrawal.

Oh that's to bad that wasn't my interpretation. But since it's the UKGC license that says that you can't play at another casino on the same license shouldn't that affect only UK players?

It may well be, I have not seen a direct answer as of yet,

If that is the case than so much for the casino's that bang on about responsible gaming if they only enforce if they have to,
 
It may well be, I have not seen a direct answer as of yet,

If that is the case than so much for the casino's that bang on about responsible gaming if they only enforce if they have to,

Ideally i think a self exclusion should only be enforced at the site the player excluded from if not stated different. Otherwise I think problem gamblers will just be afraid of this option and being able to lose money but not win just seems like a unfortunate way for self exclusion to work.

So I think it would be great if this only affects UK players
 
Oh that's to bad that wasn't my interpretation. But since it's the UKGC license that says that you can't play at another casino on the same license shouldn't that affect only UK players?

MGA license also states that licencee is not allowed to take wagers from SE customer, so if the sister site has same licencee which they almost 99,9% of the time have, you are not allowed to play :) And if you do your deposits will be returned to you even if you lost em
 
MGA license also states that licencee is not allowed to take wagers from SE customer, so if the sister site has same licencee which they almost 99,9% of the time have, you are not allowed to play :) And if you do your deposits will be returned to you even if you lost em

But I've talked with a few casinos in the Bettson group with the same Maltese numbers also Guts/Thrills etc and they've all said I could play either way since they're still separate company's. This seems to be a thing exclusive to EM and there UK license?

I'm gonna wait and see what the CCrep says and keep my thumbs crossed!
 
But I've talked with a few casinos in the Bettson group with the same Maltese numbers also Guts/Thrills etc and they've all said I could play either way since they're still separate company's. This seems to be a thing exclusive to EM and there UK license?

I'm gonna wait and see what the CCrep says and keep my thumbs crossed!

Some of the casino's are using EV platform to run from & have a separate licence, Such as superlenny & thrills, I think you can still play theses if SE from other every matrix site, BUT if you SE from lenny than I think you will be banned from thrills
 
I am just wondering what the general consensus from people on stuff like this is...

For example, say you exclude from a partner site, and you do not realise that you cannot play on this site as you are excluded from the other one..

Should the deposits be refunded if the company has not picked up on it either? If you withdraw it is almost certainly going to be voided, so surely in this circumstance you should be refunded your deposits as you had no chance to win?

I appear to have fallen foul of this recently, at another operator, and am not sure how far to pursue it..
 
Hi, only UK player are effected.

The LGA/MGA process will take several months - hopefully less than half a year.

Thanks for asking!


I also had an EM complaint and it was resolved (to my surprise) in less than 3 weeks by the MGA.

It was also a self exclusion complaint, and Im not from the UK, so I think it affects all players.

EM refunded all my deposits, after the SE, no questions asked..
 
In reading this over -- other related cases brought me here -- I think it needs to be made perfectly clear that UK players who use self-exclusion "recreationally" are going to want to re re-think that strategy.

The UKGC rules explicitly state that "the casino" is required to close a player's account and "return player funds" if that player has self-excluded at another casino within "the casino group". In other words doing SE at one casino will propagate through the group whether the player intended it to be so or not. The UKGC rules make it pretty clear that SE is to be taken very seriously and the casinos are on the hook for any failure to do so.

The upshot is that under UKGC rules players should not use the SE system casually: it's in place and treated like a safety mechanism for players with gambling addiction problems. If players use it for other reasons, such as "I don't like that casino" or "I've deposited enough there this month", then they are basically mis-using the system: any problems they face at other casinos because of that SE are problems of their own making regardless of how the casino may present the SE mechanism in their Terms.
 
In reading this over -- other related cases brought me here -- I think it needs to be made perfectly clear that UK players who use self-exclusion "recreationally" are going to want to re re-think that strategy.

The UKGC rules explicitly state that "the casino" is required to close a player's account and "return player funds" if that player has self-excluded at another casino within "the casino group". In other words doing SE at one casino will propagate through the group whether the player intended it to be so or not. The UKGC rules make it pretty clear that SE is to be taken very seriously and the casinos are on the hook for any failure to do so.

The upshot is that under UKGC rules players should not use the SE system casually: it's in place and treated like a safety mechanism for players with gambling addiction problems. If players use it for other reasons, such as "I don't like that casino" or "I've deposited enough there this month", then they are basically mis-using the system: any problems they face at other casinos because of that SE are problems of their own making regardless of how the casino may present the SE mechanism in their Terms.

Excellent points made there.:thumbsup:
 
In reading this over -- other related cases brought me here -- I think it needs to be made perfectly clear that UK players who use self-exclusion "recreationally" are going to want to re re-think that strategy.

The UKGC rules explicitly state that "the casino" is required to close a player's account and "return player funds" if that player has self-excluded at another casino within "the casino group". In other words doing SE at one casino will propagate through the group whether the player intended it to be so or not. The UKGC rules make it pretty clear that SE is to be taken very seriously and the casinos are on the hook for any failure to do so.

The upshot is that under UKGC rules players should not use the SE system casually: it's in place and treated like a safety mechanism for players with gambling addiction problems. If players use it for other reasons, such as "I don't like that casino" or "I've deposited enough there this month", then they are basically mis-using the system: any problems they face at other casinos because of that SE are problems of their own making regardless of how the casino may present the SE mechanism in their Terms.

Thanks to the UKGC rules all players needs to rethink their strategy since it effects everyone, if the casino have a uk license.

That would be fine if the rules were clear and if the players understood. That's not how it's working.
I've been reading rules at so many places in both English and my own language, and there are few that says the same. There is no such word in Swedish and those that are translated are using different words to describe it. Very confusing.
They are not clear enough written either and many start with..If you need to take a break:rolleyes:

I hope you still will look at each case on its own and not think that everyone have used SE as a strategy.
 
I hope you still will look at each case on its own and not think that everyone have used SE as a strategy.

Of course, standard operating procedure, but it's usually pretty easy to sniff out whether a player is trying to abuse the SE stuff.

Also, here and in general, this UKGC stuff is very much a work in progress. I learn more about this every day and I still have 1000 questions about how it's supposed to work. And that's all in English! I can't imagine the confusion this is causing for ESLs and non-English speakers.
 

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