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Roguish Casino Royal Club is not paying winnings

T

tanunax

Dormant account
CM Veteran (10yr+)
Joined
Sep 3, 2011
Location
Ukraine
Hi.
I want to tell my situation.
On August, 18th I have received from they (Casino Royal Club) email with promotion 10 FREE.
I have taken advantage of their offer. To me I have carried also have satisfied a condition on wager and have won.
Next day I have sent documents for continuation withdrawal and have asked in their online a chat, I can make now the deposit for continuation withdrawal. Their operator has told: yes you can make a withdrawal after make a deposit.
I have made the deposit for the sum 25 USD and
Has ordered Withdrawal for the sum 75 USD (it agree your offer 10 FREE).
For that moment my balance was 301 USD.
After the order withdrawal the balance became 0.00 USD
By their rules under the offer 10 free I could remove only 50 (prize) +25 USD (my deposit).
This transaction has appeared in mine account and was in status Processed.
Then when I have come into the account in your casino I have found out, that on my account there was a sum 25 USD and in account the transaction ordered by me 75$ was gone. And in cashier where is shown reversible withdrawals the following information: - "3602077398 75.00 Moneybookers CANCELLED , 8:07:42 PM"
I communicate 15 !!! days in chat with their employees Rick and Nancy, but they cannot help me or simply close chat!!!
All the necessary documents I sent.
Now every day they say in chat: contact us tomorrow or the day after. And the link to technical problems.
But I do not trust them.
I think they're just crooks.
Can anyone help ?
 
tanunax said:
But I do not trust them.
I think they're just crooks.
Can anyone help ?
Click to expand...
Those last two comments are not going to help you get this resolved. There could be genuine reasons why your cash-out is delayed.

Can you tell me, have you ever cashed-out from any other Rival casinos to Moneybookers without problems before?

Although this casino is not actually in the Rogue Pit, they are Rival which means Casinomeister might decline to get involved with your case. (i.e. a Pitch-A-bitch might not be allowed).
I do have a contact at the casino who I could ask to look at your case if you want me to, but he's not online right now (it's the weekend!) and I'm going on a short break for 5 days from tomorrow, where I shall be avoiding my laptop as much as possible! So if you do want me to try to help you may have to be patient for 6-7 days.

KK
 
KasinoKing said:
Those last two comments are not going to help you get this resolved. There could be genuine reasons why your cash-out is delayed.

Can you tell me, have you ever cashed-out from any other Rival casinos to Moneybookers without problems before?

Although this casino is not actually in the Rogue Pit, they are Rival which means Casinomeister might decline to get involved with your case. (i.e. a Pitch-A-bitch might not be allowed).
I do have a contact at the casino who I could ask to look at your case if you want me to, but he's not online right now (it's the weekend!) and I'm going on a short break for 5 days from tomorrow, where I shall be avoiding my laptop as much as possible! So if you do want me to try to help you may have to be patient for 6-7 days.

KK
Click to expand...

No.
I did not have problems with Rival earlier.
Yes. Concerning that that I have written two coments that I think they swindlers.
I probably am wrong.
I have written that so I think, because they ignore my letters and close a chat.
I am probably wrong.
And if I appear I am wrong is ready to apologise publicly.
 
tanunax said:
... I think they swindlers. I probably am wrong.
Click to expand...

In which case the "Rogue" label is premature don't you think? I certainly hope you didn't just tack that on in order to get attention to your issue. That would be a misuse of your posting privileges here at Casinomeister (see the Forum Rules regarding "personal agendas").

I'm looking into contacting a rep for CRC. If that works out then I'll invite you to submit a Pitch-A-Bitch. You can start reading up on that process here: Pitch-A-Bitch FAQ.
 
maxd said:
In which case the "Rogue" label is premature don't you think? I certainly hope you didn't just tack that on in order to get attention to your issue. That would be a misuse of your posting privileges here at Casinomeister (see the Forum Rules regarding "personal agendas").

I'm looking into contacting a rep for CRC. If that works out then I'll invite you to submit a Pitch-A-Bitch. You can start reading up on that process here: Pitch-A-Bitch FAQ.
Click to expand...

You are probably right.
It has been written to draw really attention.
Still a problem in that that I not so well know English.
Therefore probably has not absolutely correctly understood a word "Rogue"
Whether it is possible to change ?
With title - Casino Complaint.
 
Not only Casino Royal Club is rogue but also the affiliate program Royal club affiliates is roguish and dan varley...

They dont pay affiliate commissions. They always tell you you will be paid and you never received. You send an email and you dont have answers.

PLEASE DONT PLAY on Casino Royal Club and DONT PROMOTE this casino YOU WONT BE PAID !!

Such dishonest people should be blacklisted everywhere it is NOT acceptable ! :mad:
 
tanunax said:
No.
I did not have problems with Rival earlier.
Yes. Concerning that that I have written two coments that I think they swindlers.
I probably am wrong.
I have written that so I think, because they ignore my letters and close a chat.
I am probably wrong.
And if I appear I am wrong is ready to apologise publicly.
Click to expand...

Maybe I should be asking whether you have cashed out solely from the Rival free chips and never risked a dime of your money. If so, they might be labelling you as a bonus abuser and be reviewing your cashout. They will likely pay such a small amount and even if not they will still refund your deposit. However, you might be banned from promotions across the board for all Rivals.

Meanwhile, calling others crooks and swindlers without concrete evidence does you no good.
 
chuchu59 said:
Maybe I should be asking whether you have cashed out solely from the Rival free chips and never risked a dime of your money. If so, they might be labelling you as a bonus abuser and be reviewing your cashout. They will likely pay such a small amount and even if not they will still refund your deposit. However, you might be banned from promotions across the board for all Rivals.

Meanwhile, calling others crooks and swindlers without concrete evidence does you no good.
Click to expand...

Chu, the thread is from september last year.
He will maybe not answer now;)
 
I have been waiting a month for my withdrawl from casino royal club.They keep promising each week i will recieve it that week and it never happens.Its actually still showing reversible in the cashier.
 
rjb said:
Is there anyone we can contact to help us get paid?
Click to expand...
You could use your "one shot PAB at a non-accredited casino" here at CM.

This casino is not on the Rogue List or on the "No Can Do" list, so a Pitch-A-Bitch should be accepted.
Start form here: https://www.casinomeister.com/player-arbitration-pab/

I would only use that as a last resort though.
You said "They keep promising each week i will receive it that week and it never happens" - how were those promises made; By e-mail or live chat?

Also, when EXACTLY did you first sign up at this casino?

KK
 
I signed up at the casino a few years ago.The lady on the live chat told me that they do us batches of withdrawls only once a month.I put in for the withdrawl on apil 5th and my withdrawl is still showing as reversible in the cashier.Every time i contact live help they promise me its going to get paid next week.That was 4 weeks ago.
 
I'm surprised you were even able to win at a Rival casino. That's hard enough.. I don't trust their software for one bit, and I'm sad to see some live dealer casinos started to add their 3D-slots to their games.
I only know of Royal Club because of the countless spam email I received on my player email address.. so they must treat those affiliates well, either that or they're into that kind of shady business themselves.
 
Silencio said:
I'm surprised you were even able to win at a Rival casino. That's hard enough.. I don't trust their software for one bit, and I'm sad to see some live dealer casinos started to add their 3D-slots to their games.
I only know of Royal Club because of the countless spam email I received on my player email address.. so they must treat those affiliates well, either that or they're into that kind of shady business themselves.
Click to expand...
Hmmmm... I have mixed responses to your post.

First, I have just won myself at Royal Club - but I have not submitted my withdrawal request yet, so I don't know if I will have problems getting paid.
I have also won quite a bit at others and (as an affiliate of various Rivals) I've seen a LOT of players winning a LOT of money, so I don't understand why you think their software is hard to win on... :confused:

I'm confused about your "live dealer" statement too: Rival don't have ANY 3D slots.
In 2010 they did add some 3D slots from Sheriff Gaming, but they were all withdrawn from ALL Rival casinos in June last year...

KK
 
KasinoKing said:
Hmmmm... I have mixed responses to your post.

First, I have just won myself at Royal Club - but I have not submitted my withdrawal request yet, so I don't know if I will have problems getting paid.
I have also won quite a bit at others and (as an affiliate of various Rivals) I've seen a LOT of players winning a LOT of money, so I don't understand why you think their software is hard to win on... :confused:

I'm confused about your "live dealer" statement too: Rival don't have ANY 3D slots.
In 2010 they did add some 3D slots from Sheriff Gaming, but they were all withdrawn from ALL Rival casinos in June last year...

KK
Click to expand...

Glad about the 3D slots part being another software client.. didn't know that. Those times I played them at Rival casinos though, I found them to be quite buggy.
And Rival, well the only one I had luck at was Vegas Regal, before they ran into problems. At all the other ones it felt like they were stealing my money. If there was such a thing as rigged machines, I would bet on them being so. Add the lousy bonuses and being unable to check how far you are with finishing the wagering requirement and it's a done deal for me. Oh and the Netherlands Antilles accreditation, don't fancy them (trust them the least of all) either.
 
Interesting. How does a thread from last year get dragged up to this present day:confused: More noteworthy, is that the same casino named is still having issues. Definitely on my 'to avoid list':cool:
 
I will be really curious to see how your withdrawl goes Kasino King.Could you keep us posted?They are telling me my withdrawl is taking so long because im in the US.The affiliate who is waiting for a payment from them is not located in the US.
 
I have just read on 2 other forums that casino royal club does not pay its players.One person has been waiting for an approved withdrawl for over 3 months now and they keep telling them for sure they will recieve it the next week.
 
Hallo everybody :thumbsup:
My experience
I'm quite new at Rivals, I played last year, small winnings always payed.
These last time, I don't know why, maybe tired of MG, I began on deposit and play at some Rivals
So, as I said , this is my experience, hope to be helpful
CasinoRoyalClub
took a promo, met WR, had in balance 3500.They payed me 1000 plus 1000 plus 900 in a very short time. Then I had still 600, in standbye for a long time.Tons of mails, but the 600 where always on processing. I think I wrote to the devil, too, cause I don't like this way to manage, not only for money itself.
Well, about a month later I had an email. I copy, so maybe what they say is true... (6 of May)
"Hi XXXXXXXX

We really apologize for a delayed reply but we are facing some
technical issues in our casino and that,s why your remaining withdrawal
of €600 did not get processed. Otherwise if we can pay you €4200
within few days then why would we stop only €600. So please believe us
that we did not do that intensionally and it was just a technical error
with accounts of few of our players.

So please do not get offended with our casino and we will do our best
to process your remaining cash out amount as soon as possible. And ones
again please accept our apologize for all the trouble you faced in last
few days.

Regards,

Support Team"

(they wrote wrong amounts of payed cash outs)

Two days later I had my last winnings.So it tooks about a month for the entire amount.Of course, in the meantime, I've been cut off from any promo.:rolleyes:

Sorry, rjb, if you can, how much do you have to withdraw?
Hope you'll be payed asap:)

But I'd like to talk about other Rival experiences and do in the right topic, now I'm looking for.I don't find any Rival section
 
Thankyou for your input Temperance Fox.My withdrawl is for $900.I just find it kind off funny that my withdrawl is almost going on 6 weeks now and it is still showing as reversable in the cashier window.
 
rjb said:
I signed up at the casino a few years ago.
The lady on the live chat told me that they do us batches of withdrawls only once a month.I put in for the withdrawl on apil 5th and my withdrawl is still showing as reversible in the cashier.Every time i contact live help they promise me its going to get paid next week.That was 4 weeks ago.
Click to expand...
Sorry, I meant to reply to this earlier... but I forgot! :o

The reason I asked when you signed up, is because Casino Royal Club only opened in April last year, and so it couldn't have been "a few years ago". They were also only accepting new USA players up until August 7th - so quite a small "window" for you to join in.
Are you sure you're not getting it muddled up with a different casino?

I still haven't put in my own withdrawal request yet (still playing my excess funds), but hope to do it sometime this week.

KK
 
Thats when i signed up then.I checked my deposit history and i had a couple of deposits with quicktender when they first opened.Kasino King you are the one that helped me with Always Vegas a while ago.I apprecaited that.
 
rjb said:
Going on 9 weeks and my withdrawl is still showing reversible.I dont know how they can still be taking deposits when they have no way of paying people.Unbelievable!
Click to expand...
I have to say - I'm starting to think they may be stalling.
I sent my documents 3 days ago - but still my withdrawal is "reversible"
I need to pursue this further, but right now I have to say it does not look good.

KK
 
Yes Kasino King i think they are stalling.I am hearing all kinds of non payment isues from a lot of forums about casino royal.A lot of them are even from people in other countries so its not just the US.:(
 
rjb said:
I just got off live chat and they said they are still having processor problems.Kasino King i hope your withdrawl was not for a lot of money.Mine was for $900 :(
Click to expand...
Not so much, mine is for £152.50
I went on Live Chat yesterday and today, and was told they didn't get my e-mail I sent 4 days ago with my documents :(
They just said re-send it - but what is the point if they're not getting my e-mails?
I have just sent e-mails without attachments to all their e-addresses asking which one to use.
Let's see if I get any replies...

KK
 
rjb said:
It sounds like to me that they dont even have a processor to handle withdrawls right now. KasinoKing do you have any new info regarding your withdrawl?
Click to expand...
No - nothing has changed.
My withdrawal is still reversible and not one of my e-mails has been answered (sent to 4 different e-addresses).
Looks like we have another entry for the Rogue List... :mad:

KK
 
Another week goes by and my withdrawl is still reversible.I cant believe that they are still taking peoples deposits and they have not payed out anybodys withdrwals for 12 weeks.That is unheard of.KasinoKing have you heard any new news about your withdrawl?
 
rjb said:
KasinoKing have you heard any new news about your withdrawl?
Click to expand...
No - all my e-mails seem to have gone into a black hole. :(

Looks like another casino where the operator has bailed out and dumped in Rival's lap.
And Rival being Rival have decided to immediately do nothing. :mad:

KK
 
BingoT said:
I have talked to Dan in the past & I sent five Emails to them about this thread.
~T~
Click to expand...
I've been trying to contact him too - so far not a peep.
Have you have ANY sign of life from him?

rjb said:
if the casino goes under will rival step in and pay the players?
Click to expand...
In the past, this has certainly always been the case.
The huge problem with the Rival set-up though, is that it's impossible for the normal player to contact them direct.

I know Bryan (CasinoMeister) did used to have a means of contacting Rival - but I don't know if he still has that, or if he would be even vaguely interested in getting involved.
I wish he (or someone else as influential) would take an interest, because IMHO right now Rival need a HUGE kick up the ass :mad:

There are still quite a few reputable Rival casinos (two are even accredited), but IMO the whole brand is getting tarnished by the unsavoury behaviour of just a few of their cowboy operators and Rival's apparent lack of interest in stepping in to sort them out is just exacerbating the problem. :(

KK
 
I have heard on other forums that i have been looking at that they have not been responding to anybodys emails.One lady has been waiting months for a withdrawl from them and the live chat has a different excuse every time.Its the same thing they are doing to me.Now they are telling me i will get my withdrawl for sure sometime this month.They are realy crooks if they are still taking peoples deposits every day without letting them know we have no way of paying them.I really wish we could get someone from rival to do something about this casino.
 
rjb said:
Have you heard anything about your withdrawl KasinoKing?
Click to expand...
No - nothing.
To be honest, I haven't even tried to chase them for the last week or so - been busy.
But I do know they still have not replied to any of my e-mails and they definitely haven't paid me. :(

KK
 
I guess im going to give up on my$900 they owe me.Its just a waste of time going on the live chat because it is nothing but lies.It just makes me so mad that they are still open for business and taking peoples deposits when they have no intention of paying the winners.SUCH CROOKS!!
 

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