Hi.
I want to tell my situation.
On August, 18th I have received from they (Casino Royal Club) email with promotion 10 FREE.
I have taken advantage of their offer. To me I have carried also have satisfied a condition on wager and have won.
Next day I have sent documents for continuation withdrawal and have asked in their online a chat, I can make now the deposit for continuation withdrawal. Their operator has told: yes you can make a withdrawal after make a deposit.
I have made the deposit for the sum 25 USD and
Has ordered Withdrawal for the sum 75 USD (it agree your offer 10 FREE).
For that moment my balance was 301 USD.
After the order withdrawal the balance became 0.00 USD
By their rules under the offer 10 free I could remove only 50 (prize) +25 USD (my deposit).
This transaction has appeared in mine account and was in status Processed.
Then when I have come into the account in your casino I have found out, that on my account there was a sum 25 USD and in account the transaction ordered by me 75$ was gone. And in cashier where is shown reversible withdrawals the following information: - "3602077398 75.00 Moneybookers CANCELLED , 8:07:42 PM"
I communicate 15 !!! days in chat with their employees Rick and Nancy, but they cannot help me or simply close chat!!!
All the necessary documents I sent.
Now every day they say in chat: contact us tomorrow or the day after. And the link to technical problems.
But I do not trust them.
I think they're just crooks.
Can anyone help ?
I want to tell my situation.
On August, 18th I have received from they (Casino Royal Club) email with promotion 10 FREE.
I have taken advantage of their offer. To me I have carried also have satisfied a condition on wager and have won.
Next day I have sent documents for continuation withdrawal and have asked in their online a chat, I can make now the deposit for continuation withdrawal. Their operator has told: yes you can make a withdrawal after make a deposit.
I have made the deposit for the sum 25 USD and
Has ordered Withdrawal for the sum 75 USD (it agree your offer 10 FREE).
For that moment my balance was 301 USD.
After the order withdrawal the balance became 0.00 USD
By their rules under the offer 10 free I could remove only 50 (prize) +25 USD (my deposit).
This transaction has appeared in mine account and was in status Processed.
Then when I have come into the account in your casino I have found out, that on my account there was a sum 25 USD and in account the transaction ordered by me 75$ was gone. And in cashier where is shown reversible withdrawals the following information: - "3602077398 75.00 Moneybookers CANCELLED , 8:07:42 PM"
I communicate 15 !!! days in chat with their employees Rick and Nancy, but they cannot help me or simply close chat!!!
All the necessary documents I sent.
Now every day they say in chat: contact us tomorrow or the day after. And the link to technical problems.
But I do not trust them.
I think they're just crooks.
Can anyone help ?