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Roguish Casino Royal Club is not paying winnings

Discussion in 'Casino Complaints - Bonus Issues' started by tanunax, Sep 3, 2011.

    Sep 3, 2011
  1. tanunax

    tanunax Dormant account

    Occupation:
    IT
    Location:
    Ukraine
    Hi.
    I want to tell my situation.
    On August, 18th I have received from they (Casino Royal Club) email with promotion 10 FREE.
    I have taken advantage of their offer. To me I have carried also have satisfied a condition on wager and have won.
    Next day I have sent documents for continuation withdrawal and have asked in their online a chat, I can make now the deposit for continuation withdrawal. Their operator has told: yes you can make a withdrawal after make a deposit.
    I have made the deposit for the sum 25 USD and
    Has ordered Withdrawal for the sum 75 USD (it agree your offer 10 FREE).
    For that moment my balance was 301 USD.
    After the order withdrawal the balance became 0.00 USD
    By their rules under the offer 10 free I could remove only 50 (prize) +25 USD (my deposit).
    This transaction has appeared in mine account and was in status Processed.
    Then when I have come into the account in your casino I have found out, that on my account there was a sum 25 USD and in account the transaction ordered by me 75$ was gone. And in cashier where is shown reversible withdrawals the following information: - "3602077398 75.00 Moneybookers CANCELLED , 8:07:42 PM"
    I communicate 15 !!! days in chat with their employees Rick and Nancy, but they cannot help me or simply close chat!!!
    All the necessary documents I sent.
    Now every day they say in chat: contact us tomorrow or the day after. And the link to technical problems.
    But I do not trust them.
    I think they're just crooks.
    Can anyone help ?
     
  2. Sep 3, 2011
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Those last two comments are not going to help you get this resolved. There could be genuine reasons why your cash-out is delayed.

    Can you tell me, have you ever cashed-out from any other Rival casinos to Moneybookers without problems before?

    Although this casino is not actually in the Rogue Pit, they are Rival which means Casinomeister might decline to get involved with your case. (i.e. a Pitch-A-bitch might not be allowed).
    I do have a contact at the casino who I could ask to look at your case if you want me to, but he's not online right now (it's the weekend!) and I'm going on a short break for 5 days from tomorrow, where I shall be avoiding my laptop as much as possible! So if you do want me to try to help you may have to be patient for 6-7 days.

    KK
     
  4. Sep 6, 2011
  5. tanunax

    tanunax Dormant account

    Occupation:
    IT
    Location:
    Ukraine
    No.
    I did not have problems with Rival earlier.
    Yes. Concerning that that I have written two coments that I think they swindlers.
    I probably am wrong.
    I have written that so I think, because they ignore my letters and close a chat.
    I am probably wrong.
    And if I appear I am wrong is ready to apologise publicly.
     
  6. Sep 6, 2011
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    In which case the "Rogue" label is premature don't you think? I certainly hope you didn't just tack that on in order to get attention to your issue. That would be a misuse of your posting privileges here at Casinomeister (see the Forum Rules regarding "personal agendas").

    I'm looking into contacting a rep for CRC. If that works out then I'll invite you to submit a Pitch-A-Bitch. You can start reading up on that process here: Pitch-A-Bitch FAQ.
     
  8. Sep 6, 2011
  9. tanunax

    tanunax Dormant account

    Occupation:
    IT
    Location:
    Ukraine
    You are probably right.
    It has been written to draw really attention.
    Still a problem in that that I not so well know English.
    Therefore probably has not absolutely correctly understood a word "Rogue"
    Whether it is possible to change ?
    With title - Casino Complaint.
     
  10. Sep 6, 2011
  11. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    Hey Maxd I sent Dan 3 notes & one came back to me.
    The one on Facebook I sent I know he will get it.
    I told him to contact you asap.
    ~T~
     
    1 person likes this.
  12. May 3, 2012
  13. vegas788

    vegas788 Dormant account

    Occupation:
    customer care
    Location:
    Switzerland
    Not only Casino Royal Club is rogue but also the affiliate program Royal club affiliates is roguish and dan varley...

    They dont pay affiliate commissions. They always tell you you will be paid and you never received. You send an email and you dont have answers.

    PLEASE DONT PLAY on Casino Royal Club and DONT PROMOTE this casino YOU WONT BE PAID !!

    Such dishonest people should be blacklisted everywhere it is NOT acceptable ! :mad:
     
  14. May 3, 2012
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Maybe I should be asking whether you have cashed out solely from the Rival free chips and never risked a dime of your money. If so, they might be labelling you as a bonus abuser and be reviewing your cashout. They will likely pay such a small amount and even if not they will still refund your deposit. However, you might be banned from promotions across the board for all Rivals.

    Meanwhile, calling others crooks and swindlers without concrete evidence does you no good.
     
  16. May 3, 2012
  17. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Chu, the thread is from september last year.
    He will maybe not answer now;)
     
    1 person likes this.
  18. May 3, 2012
  19. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Oops, That's what happens when you are getting long in the tooth:D.
     
  20. May 3, 2012
  21. rjb

    rjb Experienced Member

    Occupation:
    clerk
    Location:
    california
    I have been waiting a month for my withdrawl from casino royal club.They keep promising each week i will recieve it that week and it never happens.Its actually still showing reversible in the cashier.
     
  22. May 4, 2012
  23. vegas788

    vegas788 Dormant account

    Occupation:
    customer care
    Location:
    Switzerland
    dont worry they will tell you that they are on Holiday like always.... what a rogue casino !
     
  24. May 4, 2012
  25. rjb

    rjb Experienced Member

    Occupation:
    clerk
    Location:
    california
    Is there anyone we can contact to help us get paid?
     
  26. May 5, 2012
  27. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    You could use your "one shot PAB at a non-accredited casino" here at CM.

    This casino is not on the Rogue List or on the "No Can Do" list, so a Pitch-A-Bitch should be accepted.
    Start form here: http://www.casinomeister.com/problems.php

    I would only use that as a last resort though.
    You said "They keep promising each week i will receive it that week and it never happens" - how were those promises made; By e-mail or live chat?

    Also, when EXACTLY did you first sign up at this casino?

    KK
     
  28. May 5, 2012
  29. rjb

    rjb Experienced Member

    Occupation:
    clerk
    Location:
    california
    I signed up at the casino a few years ago.The lady on the live chat told me that they do us batches of withdrawls only once a month.I put in for the withdrawl on apil 5th and my withdrawl is still showing as reversible in the cashier.Every time i contact live help they promise me its going to get paid next week.That was 4 weeks ago.
     
    1 person likes this.
  30. May 5, 2012
  31. Silencio

    Silencio Dormant account

    Occupation:
    Webmaster
    Location:
    Netherlands
    I'm surprised you were even able to win at a Rival casino. That's hard enough.. I don't trust their software for one bit, and I'm sad to see some live dealer casinos started to add their 3D-slots to their games.
    I only know of Royal Club because of the countless spam email I received on my player email address.. so they must treat those affiliates well, either that or they're into that kind of shady business themselves.
     
  32. May 6, 2012
  33. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Hmmmm... I have mixed responses to your post.

    First, I have just won myself at Royal Club - but I have not submitted my withdrawal request yet, so I don't know if I will have problems getting paid.
    I have also won quite a bit at others and (as an affiliate of various Rivals) I've seen a LOT of players winning a LOT of money, so I don't understand why you think their software is hard to win on... :confused:

    I'm confused about your "live dealer" statement too: Rival don't have ANY 3D slots.
    In 2010 they did add some 3D slots from Sheriff Gaming, but they were all withdrawn from ALL Rival casinos in June last year...

    KK
     
  34. May 6, 2012
  35. Silencio

    Silencio Dormant account

    Occupation:
    Webmaster
    Location:
    Netherlands
    Glad about the 3D slots part being another software client.. didn't know that. Those times I played them at Rival casinos though, I found them to be quite buggy.
    And Rival, well the only one I had luck at was Vegas Regal, before they ran into problems. At all the other ones it felt like they were stealing my money. If there was such a thing as rigged machines, I would bet on them being so. Add the lousy bonuses and being unable to check how far you are with finishing the wagering requirement and it's a done deal for me. Oh and the Netherlands Antilles accreditation, don't fancy them (trust them the least of all) either.
     
  36. May 6, 2012
  37. Realitybitez

    Realitybitez Experienced Member

    Occupation:
    Cati Interviewer
    Location:
    New Zealand
    Interesting. How does a thread from last year get dragged up to this present day:confused: More noteworthy, is that the same casino named is still having issues. Definitely on my 'to avoid list':cool:
     
    1 person likes this.
  38. May 6, 2012
  39. rjb

    rjb Experienced Member

    Occupation:
    clerk
    Location:
    california
    I will be really curious to see how your withdrawl goes Kasino King.Could you keep us posted?They are telling me my withdrawl is taking so long because im in the US.The affiliate who is waiting for a payment from them is not located in the US.
     

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