Casino Rewards

snoddy

Experienced Member
PABnonaccred
Joined
Oct 10, 2009
Location
Scotland
I would appreciate members views regarding my recent experience with Casino Rewards/Luxury Casino.
I've been a member of their group for over 20 years with no issues. Deposited on a regular basis, occasionally had withdrawals.
In Dec I received a Birthday Bonus of 75dollars( the currency I use at Luxury Casino). Amazingly I managed to wager the 200x offer and cashed out 1700dollers.
Within 12 hours I had received this money to my debit card. Excellent customer service. Brilliant.
I sent Customer Support a thankyou email for the bonus and also the rapid transfer of cash. I received a reply thanking me, congratulating me and stating they would put my comments on there wall of winners.
So I deposited again and accepted a bonus promotion , one of two available in my account. I played and lost. Fair enough. I deposited again and used the 2nd promotion ( I think they were both around 25% or so ). I lost this one too. No worries.
On going to my C/R promotions I now had 37 dollers of points to convert. Most of which I had accrued on my birthday bonus wager.
However on trying to convert I received a message stating my bonus points has been temporarily suspended to protect the casino.
Oh....have I been bonus abusing then.
I sent several emails to customer support but nobody replied to me.
I simply asked for an explanation as to what's happened and did they think I'd abused there bonus system.
My account has now been disabled at my request.....I never asked for it to be disabled.
No reasons, no responses, no replies.
I'm dumbfounded and pretty pissed off having been a member for so many years.
So did I abuse the promotions and deserve to be excluded or is someone just simply not happy I managed to cash out a birthday bonus.
Thanks.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
@Renee_RA might be able to help.

CR is considering your reward points as part of the bonuses given to you.

Your last transactions were:

- no-deposit bonus
- deposit with bonus
- deposit with bonus
- reward points (which they consider to be a no-deposit bonus)

That's how they see it. A cash-only deposit in between would have not led to the situation.

Not really fair IMO, but their casino, their rules. Plenty of other members had similar experiences. :oops:
 

Dazzauk83

Newbie member
Joined
Sep 25, 2019
Location
United Kingdom
I always laugh when casino's give you bonuses and when you use them,they say you are abusing them...but casinos make up there own rules,remember they are not there for you but for your money.
 

snoddy

Experienced Member
PABnonaccred
Joined
Oct 10, 2009
Location
Scotland
@Renee_RA might be able to help.

CR is considering your reward points as part of the bonuses given to you.

Your last transactions were:

- no-deposit bonus
- deposit with bonus
- deposit with bonus
- reward points (which they consider to be a no-deposit bonus)

That's how they see it. A cash-only deposit in between would have not led to the situation.

Not really fair IMO, but their casino, their rules. Plenty of other members had similar experiences. :oops:
Got you....why not just explain that me when I asked them several times themselves. They could have removed the bonus points. But to have no contact is the frustrating part. Over 20 years of loyalty and then just cut me off. Very disappointing.
 
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