Casino Rewards Withdraw Issue - US Player

[dvsax]

Hi, I'm new to the forums. I just wanted to express my frustration about an issue with withdrawing from Casino Rewards. I have had accounts with them for over 4 years. I stopped playing two years ago, and then started last week.

I had a UseMyWallet account also. But I made a chargeback on another casino group a long time ago. Anyway my UseMyWallet account was locked for this.

I emailed UseMyWallet asking why, and they said something about violating terms of service, etc. and they wouldn't let me reopen or fix my account, ever again.

So I called Casino Rewards and asked the rep if there was any other way to withdraw if I was to win because I wont deposit unless I can withdraw, he said, "Sure, if you win something we will find a way to pay you, no problem!"

So I deposited for a few days and played and won... $5000 playing several slots. I called the US phone number and inquired about my withdraw. The rep put me on hold, then proceeded to tell me to call back on Monday to speak to someone in the Payments Department.

Well, like often is the case, I couldn't resist the temptation to gamble.. especially now that I had to wait all weekend to withdraw. So, long story short and a lot of wasted time gambling up and down all weekend... I lost the $5000 back to the casino. Boo Hoo.

Anyway I called the rep Monday, she said that the ONLY way to withdraw is with a UseMyWallet account in good standing. NO OTHER OPTIONS, period, for US players.

So, I ponder this.. If I deposited thinking I was going to be able to withdraw, based on what Casino Rewards stated to me before my deposits about 'finding a way' to withdraw, then did I not waste my time and money on a frivolous venture with no promise of a payout. Am I not now entitled to receive at least my deposits back. Or, as the lady so eloquently put it, "you played the money so you got what you payed for."

I kick myself now for playing my wins back. Any thoughts would be fine..

 

[ksech]

It clearly states on their website, the only withdrawal option for players from the US is usemywallet. Unless, they would have considered a Moneygram or WU withdrawal, but you'll never know. It seems there has been an influx lately of players who think they should be recompensated for lack of will power. It wasn't the casinos fault you played back the money, at least you take responsibility for that action.

Here is a list of all MG casinos (CM has this particular casino group as proceed with care)...
Microgaming

You may want to try contacting the rep for this group and see if maybe they will "gift" you for the misunderstanding(?)...
Notable members

Here is a link to the rogue section...
Blacklisted Casinos

A link to the accredited section...
https://www.casinomeister.com/accredited-casinos/

 

[Rhyzz]

Personally I wouldn't put anything in without knowing how to get it out. You have to remember that you're speaking to a CS rep on Live Chat, someone at the very bottom of the ladder. If they cock up with the wrong info, they will get a slap on the wrists and you're the one left out of pocket. Always get a concrete answer!

 

[felicie]

How were you depositing after QT closed your account if I may ask?

 

[vinylweatherman]

Surely the answer is to get a CASINO to "fix your account". It seems they have considerably more clout that a player who just wants their account reopened.

They would also want to know more about this chargeback. Unless you have a VERY VERY good reason, they may consider you too high a risk in any case.

Since you have nothing to lose now, and can NEVER play again because you cannot EVER have a UseMyWallet account, you COULD, as a final parting act from the online gambling scene, chargeback THIS deposit that you could NEVER have WON from. Indeed, by their own admission, they cannot even refund your deposit.

This is why a chargeback is the LAST resort. They often come back to haunt you, even YEARS later.

 

[felicie]

Hi, I'm new to the forums. I just wanted to express my frustration about an issue with withdrawing from Casino Rewards. I have had accounts with them for over 4 years. I stopped playing two years ago, and then started last week.

I had a UseMyWallet account also. But I made a chargeback on another casino group a long time ago. Anyway my UseMyWallet account was locked for this.

I emailed UseMyWallet asking why, and they said something about violating terms of service, etc. and they wouldn't let me reopen or fix my account, ever again.

So I called Casino Rewards and asked the rep if there was any other way to withdraw if I was to win because I wont deposit unless I can withdraw, he said, "Sure, if you win something we will find a way to pay you, no problem!"

So I deposited for a few days and played and won... $5000 playing several slots. I called the US phone number and inquired about my withdraw. The rep put me on hold, then proceeded to tell me to call back on Monday to speak to someone in the Payments Department.

Well, like often is the case, I couldn't resist the temptation to gamble.. especially now that I had to wait all weekend to withdraw. So, long story short and a lot of wasted time gambling up and down all weekend... I lost the $5000 back to the casino. Boo Hoo.

Anyway I called the rep Monday, she said that the ONLY way to withdraw is with a UseMyWallet account in good standing. NO OTHER OPTIONS, period, for US players.

So, I ponder this.. If I deposited thinking I was going to be able to withdraw, based on what Casino Rewards stated to me before my deposits about 'finding a way' to withdraw, then did I not waste my time and money on a frivolous venture with no promise of a payout. Am I not now entitled to receive at least my deposits back. Or, as the lady so eloquently put it, "you played the money so you got what you payed for."

I kick myself now for playing my wins back. Any thoughts would be fine..

Chalk it up to experience and move on. There will always be new ways for you to deposit and withdraw.

 

[Nifty29]

You made a chargeback which is scumbag behavior - we ALL pay as a result in one way or another, so I have zero sympathy for you.

Maybe the casino might have agreed to pay you some other way. We will never know since you lost it all before they had a chance. As a result, the deposit you made was valid and you are not entitled to your deposit back IMO.

I guess you could always charge back ....