I now have the same problem. Points for 130,- € can not redeem. The support says I just have a little bit to pay, what then convert the points back. Bad joke. Exactly how much he did not know. I deposited there over 2500,- in the last six months. I had one (and the only!) winning payout a few days ago which was slightly higher. Since I am disabled. Could someone already solve the problem?
Casino Rewards loyalty points issues
- Thread starter RUF_GT
- Start date
- Joined
- Jun 20, 2001
The bonus crediting system they use is actually a good idea -they just apply the most inane rules to how and when you can access your points.
Considering that comp points are awarded via the same system, to deny a player the ability to cash them in whenever they want is ridiculous. Who ever heard of not being able to claim earned comps without making some further indeterminate amount of deposits.?
I've had $20 sitting there for years but can't redeem it - and they keep sending me bonus offers expecting me to come back to the fold. Don't think so.
Considering that comp points are awarded via the same system, to deny a player the ability to cash them in whenever they want is ridiculous. Who ever heard of not being able to claim earned comps without making some further indeterminate amount of deposits.?
I've had $20 sitting there for years but can't redeem it - and they keep sending me bonus offers expecting me to come back to the fold. Don't think so.
- Joined
- Sep 21, 2007
- Location
- Finland
I have 460 EUR worth of loyality points in my Casino Rewards account which I can't redeem. And I still keep getting e-mail invitations to deposit for bonuses which I never will be able to have. The only reason that I can't redeem the loyality points is probably because I happened to have a large 3000€ win in slots and cashed out.
To demonstrate to them that I was willing to play without bonuses I deposited 300€ and cashed out 1155€ without any bonus but they still didn't let me redeem the points. When I queried this with Customer Support I was told point blank that as long as I am ahead with them my loyality balance remains locked. At this point I don't plan losing 4K there just to be able to redeem those chips.
To demonstrate to them that I was willing to play without bonuses I deposited 300€ and cashed out 1155€ without any bonus but they still didn't let me redeem the points. When I queried this with Customer Support I was told point blank that as long as I am ahead with them my loyality balance remains locked. At this point I don't plan losing 4K there just to be able to redeem those chips.
- Joined
- Jun 20, 2001
Wow that's disgraceful.
I think this is rogue behavior -you earned those points and you should be able to use them.
- Joined
- Aug 13, 2006
- Location
- neverland
360 € locked here ... i also had a big win there (2k on slots) but i ve lost the next few days AFTER meeting the wagering requirements before i requested a withdrawal ...
footdr
Banned User: PITA violations of the Forum Rules
- Joined
- Jan 13, 2006
- Location
- cyberspace
Casino Rewards stinks....
stopped playing there years ago when they did the same type of thing to me and they ended up locking my account!
Stay away from this group, they are the worst.
stopped playing there years ago when they did the same type of thing to me and they ended up locking my account!
Stay away from this group, they are the worst.
I agree.
The surprising thing is that they actually admit that as long as the player is ahead they won't let him redeem his loyalty points.
Shocking.
- Joined
- Feb 14, 2007
- Location
- Cyberspace
This is unethical behaviour. Is anyone going to notify Max on this issue? Anyone thought of a PAB?
On this thread alone, there are about 4-5 players that have confirmed locked loyalty points. I do not want to think how many others have been subject to such unscrupulous treatment.
Nate
On this thread alone, there are about 4-5 players that have confirmed locked loyalty points. I do not want to think how many others have been subject to such unscrupulous treatment.
Nate
- Joined
- Mar 9, 2006
- Location
- Hungary
I have EUR270 locked on my rewards account. My only "sin" is that I am ahead. I lost when I played with a bonus, won when playing without a bonus twice.
- Joined
- Jun 20, 2001
I agree Nate, and the problem is widespread.
It just doesn't make sense - how do they ever think they are going to get their money back from winners? Very short sighted IMO.
I think it might be worth asking Max as we aren't talking about peanuts here.
- Joined
- Jun 16, 2005
- Location
- Toronto
Shocking? Not so much considering what I've seen in online gambling over the years.
Consider two players:
1. Walks into the casino with 10k and loses
2. Walks into the casino with 10k and wins another 10k
Keeping in mind that these are house edge games that (in the long run) won't be beaten by the players, which player do you want to entice into returning tomorrow? The one with no money or the one with 20k?
The complete lack of understanding by most operators of this very simple fact is a pretty good indication that the industry still has a lot to learn about gambling.
- Joined
- Jun 20, 2001
It's possible.
Whoever decides CR policy has been on a mental vacation for several years.
It's also impossible to get off their promotions mailing list once they have your email. There latest beauty is for Casino Classic promoting an opportunity for Beta testing with $1100 cash, but there is only limited sets available, then there's a counter saying there's only 194 seats left which randomly generates all over the place i.e. 194, 189, 188, 194, 178 etc.
This is truly misleading as I'm sure there is no such thing as limited seats.
This is truly misleading as I'm sure there is no such thing as limited seats.
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
it seems they just added a new one ie GT casino (global telecom). i just received 2 mails on this.
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
its Global Telecom
- Joined
- Jan 4, 2010
- Location
- italy
I am in the same situation from years.
About 2 years ago I had a nice win on Zodiac and immediately after my vip points were frozen.
The chat operator was very frank to tell me the problem was that my overall balance on the CR Group was "positive" and so I could not redeem the VIP points untill I woulnd't get back to be in "negative".
When I asked how much to deposit to unlock the points, the answer was "don't know". This was double disappointing me, but now I understand they really did't know, in fact if a player deposits and by accident wins again, the VIP points unlocking gets even more complicated instead of being solutioned.
My opinion is that there is a little bit of confusion between the "BONUS" concept and the "VIP POINTS" one.
Of course I did quit playing there. I also wrote few lines to ecogra asking if such a behaviour was correct, but no reply. At that time I did not know very well CM, and what a PAB is.
About 2 years ago I had a nice win on Zodiac and immediately after my vip points were frozen.
The chat operator was very frank to tell me the problem was that my overall balance on the CR Group was "positive" and so I could not redeem the VIP points untill I woulnd't get back to be in "negative".
When I asked how much to deposit to unlock the points, the answer was "don't know". This was double disappointing me, but now I understand they really did't know, in fact if a player deposits and by accident wins again, the VIP points unlocking gets even more complicated instead of being solutioned.
My opinion is that there is a little bit of confusion between the "BONUS" concept and the "VIP POINTS" one.
Of course I did quit playing there. I also wrote few lines to ecogra asking if such a behaviour was correct, but no reply. At that time I did not know very well CM, and what a PAB is.
- Joined
- Apr 29, 2004
Had the same thing happen in 2008. Haven't played there since and all my accounts are closed.
- Joined
- Nov 12, 2007
- Location
- Stockholm
My account got locked as well after registring 3 different accounts. Got the same reply and didn´t have to play very much to open it again. Since then I´ve started an account at almost every casino in the group and it still works. The redeemed points ends up in the bonus balance though.
- Joined
- Oct 14, 2004
- Location
- United Kingdom
It seems we have good evidence that the points are ALWAYS locked whenever a player gets ahead at the group.
This is the first time I have seen them admit this. When my points were locked long ago, I was also ahead. Although I had only withdrawn £50, this withdrawal and the balances remaining in play WERE more than my total deposits.
The problem then was that they LIED to me outright, and told me it was about "not showing wilingness to risk my own funds".
During my more recent play there, I have been DOWN, so have NEVER had any problems redeeming the points.
Now I KNOW that if I ever win enough to get ahead overall, my points will be locked until I am DOWN again, and NOT until I have "shown willingness to risk my own funds".
This means that if I ever have a big win there, it's time to leave the group for good & take the winnings elsewhere.
Fortunately, I have recorded total deposits and withdrawals for all my play at all casinos, so will KNOW when I am ahead overall.
This is the first time I have seen them admit this. When my points were locked long ago, I was also ahead. Although I had only withdrawn £50, this withdrawal and the balances remaining in play WERE more than my total deposits.
The problem then was that they LIED to me outright, and told me it was about "not showing wilingness to risk my own funds".
During my more recent play there, I have been DOWN, so have NEVER had any problems redeeming the points.
Now I KNOW that if I ever win enough to get ahead overall, my points will be locked until I am DOWN again, and NOT until I have "shown willingness to risk my own funds".
This means that if I ever have a big win there, it's time to leave the group for good & take the winnings elsewhere.
Fortunately, I have recorded total deposits and withdrawals for all my play at all casinos, so will KNOW when I am ahead overall.
Renée replied to me yesterday. She has my total deposits compared with the bonusses. The system uses an algorithm that calculates. It is therefore a mismatch between deposits and related bonuses and that's why I locked in the system. She can not remove this barrier for me and says it will open automatically, if I deposit more. After this, I paid another 100,- and won 600,-. So nothing will change. 
- Joined
- Sep 21, 2007
- Location
- Finland
Yes they told me that too. Then I deposited 300€ and gambled it to 1155€ cashout without any bonus. They couldn't say anymore that I was not willing to risk my own funds and they were forced to admit that it was because I was ahead.
The best way to play this group would be to take all the bonuses you can and play them in a very high-risk manner so that you lose most of the time. This way you can hoard a lot of bonuses from them. So you probably shouldn't settle for a three figure withdrawal but head out for a middle four figure one. When you eventually win big time, make the large cashout and never come back.
- Joined
- May 19, 2010
- Location
- Canada
I hate to do this since I will probably be flamed, bashed and spat on, but I'm going to put my 2 pennies in.
While I don't really agree with having your points locked for being ahead, you are still AHEAD, so I have a hard time feeling sorry for you.
I wish I could be lucky enough to have my points locked, I would take winning over bonus money any day.
While I don't really agree with having your points locked for being ahead, you are still AHEAD, so I have a hard time feeling sorry for you.
I wish I could be lucky enough to have my points locked, I would take winning over bonus money any day.
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Renée replied to me yesterday. She has my total deposits compared with the bonusses. The system uses an algorithm that calculates. It is therefore a mismatch between deposits and related bonuses and that's why I locked in the system. She can not remove this barrier for me and says it will open automatically, if I deposit more. After this, I paid another 100,- and won 600,-. So nothing will change.
A load of bull. You can ONLY take bonuses that are offered, so there should never be a mismatch.
This is also a load of bull
It'll sure "open automatically" if you complain to Kahnawake
I don't think they want to admit to Kahnawake that they routinely lock players' points just because they have been lucky enough to get ahead.
They may decide to hold firm if they can show that terms have been broken.
- Joined
- Sep 28, 2010
I think this matter warrants attention from TPTB, I used to play at this group a lot and all was going well until I withdrew £1500, around this time I had $70 (£50) of loyalty points to cash.....
Old Attachment (Invalid)
Only to be met by.........
Old Attachment (Invalid)
All my points had been earned as per casino rules.
Old Attachment (Invalid)
Only to be met by.........
Old Attachment (Invalid)
All my points had been earned as per casino rules.
Renée has written me again. She said I had misquoted her. Sry, that was not my intention. Here is exactly what she wrote to me.
Hi again ...
I just had a quick overview of your accounts and I think I can see why your loyalty account may be locked by the system.
Basically there is an algorithm that looks not only at your deposits, but your bonuses, cashins and wagering, and distinguishes whether or not bonuses are redeemable.
I believe the reason your bonus points are locked is not due to the cashin, but due to the ratio of bonuses you have received compared to your purchases:
Total purchases: 2670
Total bonuses: 2060
As you can see this puts your bonus ratio at close to 100%. Add in the cashin and you are well and truly up on the casino.
Although I would not call you a bonus abuser, it looks to me that I won't be able to do anything to remove this block since your bonuses are so high compared to your deposits.
Our support guys will tell you to make more deposits in order to unlock the account, but in truth, they actually can’t tell how much you’d need to deposit in order to unlock the account because the system does this automatically and we are not told the algorithm used to calculate this.
The only thing I can suggest is to continue to show a desire to risk your own money without using bonuses and it should be unlocked in no time J
I hope you and your family had a nice break over the holidays and that you all have a joyful and happy new year.
All the best for 2011 ...
Cheers
Kindest Regards
Renée
Affiliate Manager
Hi again ...
I just had a quick overview of your accounts and I think I can see why your loyalty account may be locked by the system.
Basically there is an algorithm that looks not only at your deposits, but your bonuses, cashins and wagering, and distinguishes whether or not bonuses are redeemable.
I believe the reason your bonus points are locked is not due to the cashin, but due to the ratio of bonuses you have received compared to your purchases:
Total purchases: 2670
Total bonuses: 2060
As you can see this puts your bonus ratio at close to 100%. Add in the cashin and you are well and truly up on the casino.
Although I would not call you a bonus abuser, it looks to me that I won't be able to do anything to remove this block since your bonuses are so high compared to your deposits.
Our support guys will tell you to make more deposits in order to unlock the account, but in truth, they actually can’t tell how much you’d need to deposit in order to unlock the account because the system does this automatically and we are not told the algorithm used to calculate this.
The only thing I can suggest is to continue to show a desire to risk your own money without using bonuses and it should be unlocked in no time J
I hope you and your family had a nice break over the holidays and that you all have a joyful and happy new year.
All the best for 2011 ...
Cheers
Kindest Regards
Renée
Affiliate Manager
- Joined
- Mar 13, 2008
- Location
- Ontario
Almost 100%? WTH, the figures she gives show around 77% in bonuses. Since when is that almost 100%?
That sum probably includes loyalty point redemptions, as well as the tickets they offer, but perhaps only the wins from any Reward Tickets.
If Casino Rewards wishes to deny the OP the opportunity to participate in future promotions, I suppose this is their perogative, but to deny existing "reward points" redemption for some vague "algorithm" is just wrong.
That sum probably includes loyalty point redemptions, as well as the tickets they offer, but perhaps only the wins from any Reward Tickets.
If Casino Rewards wishes to deny the OP the opportunity to participate in future promotions, I suppose this is their perogative, but to deny existing "reward points" redemption for some vague "algorithm" is just wrong.
- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
exactly. these jokers think u dont need a bonus to win and thus doing u a favour by not letting u claim them.
- Joined
- Oct 14, 2004
- Location
- United Kingdom
What a STINK!
The message displayed when the bonuses are locked is a CLEAR accusation of "bonus abuse", as it talks of "promotional abuse in the past", and that the lock will be removed after demonstrating an intent to risk your own funds.
The algorithm is also seriously flawed, since the SECOND you make your first deposit at your very first CR casino your bonus to deposit ratio will hit 100%. The cash-ins should NOT even BE in the algorithm, since this is down to LUCK.
This system drives away many FANTASTIC (for the casino) players. This system drove ME away early on, because it kicked in when just TWO deposits gave me a high bonus ratio, and a cash-in of a mere £50 from a £400 balance was enough to lock down the rewards account.
This cost CR group over £600,000 worth of gross deposits over the next 3 years, which all went to Casino Action, which I found after having to look for another group to move to after CR locked my account. JF, another group i found, had another £600K worth of gross deposits, whilst CR got NOTHING. It was only when CR bought some casinos from Casino Action, along with the players, that they realised their mistake. I went straight from "bonus abuser" to VIP with my own VIP account manager. Now, there is enough long term data to give me a bonus/deposit ratio closer to what they expect, since most offers are around the 20% to 40% range.
The problem with the CR system is that it is so INFLEXIBLE. Staff CANNOT manually unlock a player if they review the account and see that they are NOT the kind of player the system was meant to lock out. This could cost them a valuable and PROFITABLE player.
The player the system was MEANT for has already walked off with the money, and is LESS likely to return with such an obvious deterrent than they might be were the casino to be more subtle, such as offering bonuses of lesser value.
The other issue I have is the SHEER WEIGHT OF "SPAM" CR send to players to promote ALL their sister casinos. Is it therefore a SUPRISE to them when players start opening accounts at more than one casino in the group, and rather quickly.
Since this behaviour is clearly not desired, WHY ENCOURAGE IT!! It looks like deliberate entrapment, and THIS was the basis of my original complaint to Kahnawake back in 2004.
@ vinyl
because of this one-sided unfair bonus system i stopped playing completely on crewards.
i also had a discussion with rene about this as i got labeled as bonus abuser from their system.
i am member in many crcasinos, purchased at some and cashed out small. BUT i have received many freelottery tickets without asking. i had luck and won with them, so my bonus ratio got higher and higher. iam beeing punished for beeing lucky in lottery tickets they send me via email
besides in this lottery you win no cash only bonus which you cant redeem, in my case its exactly like this.
so my bonus ratio on crewards is at something like 400% rene told me. so i would have to payback all bonusses received in deposits before this automated system unlocks my account again
and of course they also told me this is an automated system nobody on crewards can manually adjust it etc. hard to believe imo..
for me it feels like i was banned for beeing lucky, besides i never won big or cashed out big. i was lukcky with their bonusses they gifted to me. pretty clever system now iam stuck in this lock and cant redeem a cent until i have paid back all in deposits. of course they couldnt tell any exact amount i would have to deposit in order to become unlocked again.
this system is only good for crewards and not the players!
cheers
coxwel
because of this one-sided unfair bonus system i stopped playing completely on crewards.
i also had a discussion with rene about this as i got labeled as bonus abuser from their system.
i am member in many crcasinos, purchased at some and cashed out small. BUT i have received many freelottery tickets without asking. i had luck and won with them, so my bonus ratio got higher and higher. iam beeing punished for beeing lucky in lottery tickets they send me via email
besides in this lottery you win no cash only bonus which you cant redeem, in my case its exactly like this.
so my bonus ratio on crewards is at something like 400% rene told me. so i would have to payback all bonusses received in deposits before this automated system unlocks my account again
and of course they also told me this is an automated system nobody on crewards can manually adjust it etc. hard to believe imo..
for me it feels like i was banned for beeing lucky, besides i never won big or cashed out big. i was lukcky with their bonusses they gifted to me. pretty clever system now iam stuck in this lock and cant redeem a cent until i have paid back all in deposits. of course they couldnt tell any exact amount i would have to deposit in order to become unlocked again.
this system is only good for crewards and not the players!
cheers
coxwel
- Joined
- Sep 21, 2007
- Location
- Finland
This is what they wrote to me:
--- On Tue, 11/30/10, Casino Rewards Support <[email protected]> wrote:
From: Casino Rewards Support <[email protected]>
Subject: RE: RE: Bonus Claim (Account: ZZZ)
To: ZZZ
Date: Tuesday, November 30, 2010, 5:36 PM
Hello xyz,
As a representative of the Customer Loyalty Team I have happily looked into your inquiry.
Unfortunately as you have recevied 83.11 % of your deposits in bonus and have cashed out more than you have deposited we have deemed that you are not in need of any bonus. We view bonus as a means for players to attempt to recompensate their losses. Simply put we are not going to provide this compensation if you are winning.
Contratulations on your cash out and good luck with your future gaming.
Thank you and kind regards,
Tomas
Customer Loyalty Team
--- On Tue, 11/30/10, Casino Rewards Support <[email protected]> wrote:
From: Casino Rewards Support <[email protected]>
Subject: RE: RE: Bonus Claim (Account: ZZZ)
To: ZZZ
Date: Tuesday, November 30, 2010, 5:36 PM
Hello xyz,
As a representative of the Customer Loyalty Team I have happily looked into your inquiry.
Unfortunately as you have recevied 83.11 % of your deposits in bonus and have cashed out more than you have deposited we have deemed that you are not in need of any bonus. We view bonus as a means for players to attempt to recompensate their losses. Simply put we are not going to provide this compensation if you are winning.
Contratulations on your cash out and good luck with your future gaming.
Thank you and kind regards,
Tomas
Customer Loyalty Team
Last edited:
- Joined
- Jun 16, 2005
- Location
- Toronto
I worked at a casino for many years.
We had a whale who was up a substantial amount after a weekend of high-limit baccarat. No one in the building would have DREAMED of denying him a dinner comp or limo ride home. In fact, the limo was 'delayed'
so long that he continued play and started losing. He wound up canceling the limo and playing for 11 more days
(with small naps, but almost no personal hygiene
), giving it all back and then some.
I'm sure there's a lesson in there somewhere, but it could very easily go over the heads of most operators. To get through to them could require the delicate touch of a sledgehammer:axeman2:
We had a whale who was up a substantial amount after a weekend of high-limit baccarat. No one in the building would have DREAMED of denying him a dinner comp or limo ride home. In fact, the limo was 'delayed'
so long that he continued play and started losing. He wound up canceling the limo and playing for 11 more days (with small naps, but almost no personal hygiene), giving it all back and then some.I'm sure there's a lesson in there somewhere
, but it could very easily go over the heads of most operators. To get through to them could require the delicate touch of a sledgehammer:axeman2:
- Joined
- Oct 14, 2004
- Location
- United Kingdom
@ vinyl
because of this one-sided unfair bonus system i stopped playing completely on crewards.
i also had a discussion with rene about this as i got labeled as bonus abuser from their system.
i am member in many crcasinos, purchased at some and cashed out small. BUT i have received many freelottery tickets without asking. i had luck and won with them, so my bonus ratio got higher and higher. iam beeing punished for beeing lucky in lottery tickets they send me via email
besides in this lottery you win no cash only bonus which you cant redeem, in my case its exactly like this.
so my bonus ratio on crewards is at something like 400% rene told me. so i would have to payback all bonusses received in deposits before this automated system unlocks my account again
and of course they also told me this is an automated system nobody on crewards can manually adjust it etc. hard to believe imo..
for me it feels like i was banned for beeing lucky, besides i never won big or cashed out big. i was lukcky with their bonusses they gifted to me. pretty clever system now iam stuck in this lock and cant redeem a cent until i have paid back all in deposits. of course they couldnt tell any exact amount i would have to deposit in order to become unlocked again.
this system is only good for crewards and not the players!
cheers
coxwel
There are some HUGE prizes in that lottery. $1Mill, $500K, and $100K. Winning one of these would push the bonus ratio pretty high for most players, and this could mean the winner of $1Million could NEVER actually REDEEM that prize, since the rewards account would surely lock the instant it was received.
It's quite clear, it is WINNERS (ahead overall) that get their rewards account locked for "not needing bonuses". It has NOTHING to do with "bonus abuse", so the error message shown is a BIG LIE, and an INSULT to players who have NOT "advantage played" anything, but won through pure luck.
It seems that any player who gets ahead should clear out their rewards account BEFORE cashing out that win. Clear it out to a SISTER casino, not the one with the big win - it'll be the last chance before the cashout triggers the lock.
Wait for a while, and check to see if it is locked. If locked, uninstall and go elsewhere PERMANENTLY. Worth firing off a complaint to Kahnawake too, just so that the issue goes "on record" there.
- Joined
- Mar 30, 2007
- Location
- Siam
Also have points what i cant redeem. I have request now 3 times they will remove me they mailing list but i still keep getting spam
- Joined
- May 3, 2010
- Location
- british columbia
me three
i had $270 in bonuses locked for 6 months and no matter how much i deposited or how many times could not unlock my bonuses.......i closed all my rewards casinos.......hell with em! i need all the bonuses i can get to have any chance at winning these days.
i had $270 in bonuses locked for 6 months and no matter how much i deposited or how many times could not unlock my bonuses.......i closed all my rewards casinos.......hell with em! i need all the bonuses i can get to have any chance at winning these days.
- Joined
- Sep 21, 2007
- Location
- Finland
That's right. The problem is that they don't notify you that the rewards account has been locked. After I cashed out that 3K slots win, I received the following personal invitation to my e-mail:
You do not have permission to view link
Log in or register now.
The invitation is clearly specific to me as it includes my casino account number. I thought: that's very kind of them to invite me back after I just cashed out 3K. It was only after depositing that I found out my Rewards account had been locked.
Good Point!
i also asked the rep about this as we had discussion about the bonusban. its a joke, if you win this 1million$ you cant redeem it, great lottery i was told that i show no real intention to risk my funds, but if cr bombs me with free lottery tickets i get lucky on why should i deposit? if they dont honour randomly won prizes i see no reason to pay for redeeming my points?
also cr spams big time! very single day they send me spam over spam, if you take their bonusses they tell you you have teken too many of ou bonusses, so you have no intention to risk your funds.
@ CR if you dont want people using your bonusses then be more carefull in sending out spam/bonusses via email! this could look like you want the plaer become locked.
for me cr is history, i have enough casinos where i even cashed out more and they never told me i wouldnt be risking so my funds so no bonus for you!
cheers
coxwel
- Joined
- Jan 4, 2010
- Location
- italy
reading this thread I was reflecting on a case:
Actually I am bonus-banned since I am ahead.
Let's suppose I am depositing a few euros and with this money I am purchasing some reward riches tickets.
Let's also suppose I am having a big win with these tickets in the lottery.
What would happen then ?
Actually I am bonus-banned since I am ahead.
Let's suppose I am depositing a few euros and with this money I am purchasing some reward riches tickets.
Let's also suppose I am having a big win with these tickets in the lottery.
What would happen then ?
- Joined
- Oct 14, 2004
- Location
- United Kingdom
i had $270 in bonuses locked for 6 months and no matter how much i deposited or how many times could not unlock my bonuses.......i closed all my rewards casinos.......hell with em! i need all the bonuses i can get to have any chance at winning these days.
This directly contradicts what the rep told another player, and the "official line" you get from support.
6 MONTHS of depositing & playing without bonuses is STILL not seen as "being prepared to risk your own funds".
It looks like there is a great deal of LYING going on about the REAL methodology behind all of this. It is also ROGUE behaviour to MISLEAD players by telling them that if they show "loyalty" and "willingness to risk" by continuing to deposit & play, their rewards account will unblock automatically.
It rather looks like there is no such thing as an automatic unblock, but rather a MANUAL unblock after a further review of activity without bonuses, done by staff at a higher level than support, marketing or management perhaps.
The best option is probably to complain to Kahnawake about the MISLEADING nature of their claims. If you are told that your account will unblock after playing without bonuses, and it doesn't after 6 months of doing this, give Kahnawake evidence that 1) They told you this at the start, and 2) You were conned into playing when they really had NO intention of unblocking your loyalty account if you carried on depositing and playing.
If even the REP is making it look like a big win on the lottery game will instantly get locked in before it can be redeemed, then the ENTIRE THING is one massive con.
So far, I don't believe ANYONE has scooped one of the top prizes. The prize is ONLY paid on a winning ticket, and is NOT paid to the next nearest if there is no exact win. This means that although all that money is AVAILABLE each month, it is not actually WON anywhere near as often.
As for buying the tickets, this can ONLY be done with reward points, rather than deposited money, thus the situation never arises where:-
sambaEah
Banned User - multiple forum accounts - PAB fraud
- Joined
- Nov 17, 2010
- Location
- North East England
I've also had my CR points claiming "locked" for some time now, probably over 12 months and also asked them on multiple occasions to remove me from the almost daily spamming emails asking me to deposit for bonuses I cannot claim (surely this is rogue behaviour on it's own?).
I have eventually stopped them from sending me these emails but I think it's shocking to clam that people are bonus abusers when they are actually just "winners".
I have eventually stopped them from sending me these emails but I think it's shocking to clam that people are bonus abusers when they are actually just "winners".
WyldGirl
Banned User
- Joined
- May 12, 2009
- Location
- California
Well I am finally filing that PAB -! Can't say any more or it derails the filing!
sambaEah
Banned User - multiple forum accounts - PAB fraud
- Joined
- Nov 17, 2010
- Location
- North East England
Right on cue, day after my post above and a week after being told I was removed from the mailing list, another email enticing me to deposit for a bonus I cannot claim!!
- Joined
- May 13, 2009
- Location
- Hungary
I think a PAB will have no use.
I used my PAB on the very same matter:
110 Euro unlocked. 100 of which was generated because of a deposit, for that I was granted to receive 100 Euro bonus by the live chat minutes before the deposit (I asked the operator to check if I will get the bonus on my deposit). After the deposit I received nothing actually, and the points are locked. I have evidence about this misleading in form of chat transcript. By the way, my points are locked, in spite of that my overall deposit amount is higher than the overall received bonus amount.
In spite of this fact Max could do nothing, CasioRewards replied to him I am a bonus abuser, and he simply accepted it. I wonder how, based on these facts. Because of this I think PABs on this matter are useless...
Ecogra never replied to me when I wrote them about this issue, nor Khanawake.
I also asked Renée, the CasinoRewards rep here. I presented her my facts, she replied: 'The casino is not a charity fund.'
- Joined
- Feb 14, 2007
- Location
- Cyberspace
If that is the case, post the Chat transcript where you were told you would receive a bonus for a deposit (And did not?). We can ask the rep to clarify it on the forum if you wish?
Nate
- Joined
- May 13, 2009
- Location
- Hungary
Ok, here is the same exact e-mail that I sent to Max, containing the original transcript from my 2009 chat with the operator. I indicated in red where the operator says I can receive the bonus:
'(Casinomeister ID: Bencuri)
This is the trascript, forwarded again. I send it from here and not from ****@****.**, because this is my registered e-mail at Casino Rewards, and they sent me the transcript here. You can reply to ******@*****.** or *****@******.**, it is up to you.Hello ****,
As a representative of the Customer Loyalty Team I have happily looked into your inquiry.
Here is the requested transcript:
info: Please wait for an operator to respond.
[12:03:00]
info: You are now chatting with ***.
[12:03:01]
***: Hi Bencuri! Welcome to the Rewards Loyalty Team, how are you doing?
[12:03:07]
Bencuri: Hello!
[12:03:21]
****: How can I help you today Bencuri?
[12:03:30]
Bencuri: I would like to log in to my Lucky emperor casino account number, but the system doesn't let me in. Can you check why?
[12:03:45]
Bencuri: Maybe I have forgotten the correct password.
[12:04:31]
***: sure
[12:04:38]
***: could ihave you account number
[12:05:09]
Bencuri: tler********
[12:05:19]
***: thanks
[12:06:11]
***: For security purposes, can you confirm your date of birth, ZIP code, email address and phone number please Bencuri?
[12:06:39]
Bencuri: --------
[12:07:38]
Bencuri: --------
[12:07:50]
***: thanks
[12:08:12]
***: your password has been reset to ---------
[12:08:35]
***: log on in 5 minutes and it should work
[12:09:02]
Bencuri: okay, thank you
[12:09:08]
***: You're very welcome.
[12:09:27]
Bencuri: can you check if I am eligible for the 100% welcome bonus at LuckyEmperor, I mean for the buy 100 get 100?
[12:11:18]
***: yes you should recieve that bonus
[12:11:31]
Bencuri: thank you, is crediting instant?
[12:11:43]
***: it will take about 2 hours to clear
[12:12:38]
Bencuri: okay, thank you for your help
[12:12:40]
Bencuri: bye!
[12:13:10]
***: Please feel free to come back on chat if there is anything at all we can further assist you with. We are always here for you 24/7, 365 days a year.
[12:13:10]
***: Thank you for chatting with us.
[12:13:10]
***: Bye-Bye Bencuri
[12:13:15]
info: Chat session has been ended by the site operator.
We are endlessly striving to better our service. If there is anything more we can do for you, or if we could improve your experience, please do not hesitate to let us know. We are always here for you - 24 hours a day, 7 days a week, 365 days a year.
Thank you and kind regards,
***,
Customer Loyalty Team'
I also wrote about the problem to casinoRewards, their usual reply:
'Hello Bencuri,
As a representative of the Customer Loyalty Team I have happily looked into your inquiry.
Please be advised that under the casino promotional Terms & Conditions you are currently not eligible to redeem any further VIP points.
Whilst you may see VIP points available for redemption in your Casino Rewards account, these points will not be released until you demonstrate a serious intention to play, deposit & wager at the casino in accordance with the Casino´s promotional Terms & Conditions:
"In the event that the casino deems a player to have misused a casino account for the exploitation of promotional offers, without ever demonstrating any degree of risk with personal funds or serious intention to play, the redemption of all such promotional offers, including but not limited to sign-up bonuses, will be suspended until such times as the player demonstrates a playing history whereby a risk of personal funds is periodically demonstrated at the casino."
In the event that your account reflects a true desire to play, wager and risk personal funds, not solely in accordance with promotional offers, but over a period of time, the casino may, at its discretion, review your account and reverse this decision.
Please note, neither the Casino nor the Casino Support team is able to provide you with specific guidance with regard to the steps necessary to lift the suspension of points redemption.
We are endlessly striving to better our service. If there is anything more we can do for you, or if we could improve your experience, please do not hesitate to let us know. We are always here for you - 24 hours a day, 7 days a week, 365 days a year.
Thank you and kind regards,
***,
Customer Loyalty Team'
I asked them in a reply about how much exactly I need to wager and deposit, to that letter no reply ever came from them.
Anyway, you don't need to present this to Renée. I can already tell you right now what she will say in her clarification. 2 things:
- the operator might not have known that I won't receive the bonus (which is odd, because I clearly asked him to check my account)
- the casino is not a charity fund (not a charity fund, so much not that they don't even give you the first deposit bonus they advertise and confirm by live chat)
This is the usual answer I got since this problem occured, so I guess they will reply this this time too.
Last edited:
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Eh
Didn't the rep (Renee) say that this was IMPOSSIBLE, and that there was NO ability to manually unlock rewards accounts, because it was all done according to an algorithm.
I challened this, and it now seems I am VINDICATED. They CAN manually unlock rewards accounts if they want to.
We also have a CS agent LYING to a player. He should have been told that he could NOT receive the bonus at Lucky Emperor under the promotional terms and conditions. Surely CS would have seen his "status" when they checked his account for eligibilty. They certainly HAD to log in to the "back end" in order to carry out the password reset, so had all the information they needed to answer the further question. With a locked rewards account, the answer should have been "no" to ANY query about promotional offers. To say "yes", and then say "no" only AFTER the deposit has been made, is a rogue predatory practice.
I am not even sure the accusation of "bonus abuse" holds water, given that:-
According to CM - bonus abuse? no such animal. If the terms were not breached, PAY THE PLAYER.
Locking a rewards account is a sneaky and RETROSPECTIVE way to enforce "bonus abuse" in any case. The enforcement should be honest and up front, with the player in no doubt about his status BEFORE making a deposit.
The reward account lock is done in such a way that the ONLY way a player can find out about it is when trying to redeem points.
Kahnawake 2009 is NOT the same as Kahnawake 2011. They didn't like what was said at the Players' Panel in January 2010, and since then have made great improvements. This INCLUDED making Casino Rewards pay half to a player because the terms they DID breach were "confusing", and not "readily accessible" in their entirety (one had to jump between several unlinked pages).
- Joined
- May 13, 2009
- Location
- Hungary
Sorry, but no useful in my case. I wrote about this matter to them in mid 2010, no reply came.
And let me add one more thing to all my problems:
After the ban was put on me, I deposited at least 100-150 Euro or so, and wagered over 3000 or so. And the ban is still on!
Moreover, just as a twist, Max accepted the casino's side with their hazy comments as a conclusion and closed my PAB leaving me in trouble, in spite of the facts I have just presented you here, that made me quite disappointed.
LinkinFart
Banned User : multi-account fraudster
- Joined
- Oct 1, 2008
- Location
- Croatia
It really puzzles me why they`re not in rogue pit and they should have been there for long time now.
I got flagged as bonus abuser just for taking one of their freeplay bonuses where I maxed freeplay wins to $200 and had to make a $20 deposit to claim them. This did put me in 1000% bonus deposit ratio but I didnt cashout from it or from any of their casinos in th past which contradicts what they are telling those that have their bonus ratio below 100%. Luckily I tried to redeem points before making another deposit. I received same "not risking my own funs" bs.
I had long chat with one of their managers where I tried to reason with him but without success. Also tried to squeeze info from him about deposit/bonus ratio needed that will allow me to redeem points but after 45+ minutes no success either.
Spam, they are one of the biggest if not the biggest spammers in the industry. I didnt even bother to contact KGC because of the fact it was only about some smallish amount of loyalty points.
RUF_GT I got impression from support and manager they are concerned about players contacting KGC, only reason why manager spoke with me and for long period of time in the first place, so if You`re eager try them. They might be able to do something about this.
I got flagged as bonus abuser just for taking one of their freeplay bonuses where I maxed freeplay wins to $200 and had to make a $20 deposit to claim them. This did put me in 1000% bonus deposit ratio but I didnt cashout from it or from any of their casinos in th past which contradicts what they are telling those that have their bonus ratio below 100%. Luckily I tried to redeem points before making another deposit. I received same "not risking my own funs" bs.
I had long chat with one of their managers where I tried to reason with him but without success. Also tried to squeeze info from him about deposit/bonus ratio needed that will allow me to redeem points but after 45+ minutes no success either.
Spam, they are one of the biggest if not the biggest spammers in the industry. I didnt even bother to contact KGC because of the fact it was only about some smallish amount of loyalty points.
RUF_GT I got impression from support and manager they are concerned about players contacting KGC, only reason why manager spoke with me and for long period of time in the first place, so if You`re eager try them. They might be able to do something about this.
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