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Casino Rewards loyalty points issues

Discussion in 'Casino Complaints - Bonus Issues' started by RUF_GT, Dec 28, 2010.

    Dec 28, 2010
  1. RUF_GT

    RUF_GT Full Member

    Occupation:
    Employee
    Location:
    Germany
    I now have the same problem. Points for 130,- € can not redeem. The support says I just have a little bit to pay, what then convert the points back. Bad joke. Exactly how much he did not know. I deposited there over 2500,- in the last six months. I had one (and the only!) winning payout a few days ago which was slightly higher. Since I am disabled. Could someone already solve the problem?
     
  2. Dec 28, 2010
  3. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    The bonus crediting system they use is actually a good idea -they just apply the most inane rules to how and when you can access your points.

    Considering that comp points are awarded via the same system, to deny a player the ability to cash them in whenever they want is ridiculous. Who ever heard of not being able to claim earned comps without making some further indeterminate amount of deposits.?

    I've had $20 sitting there for years but can't redeem it - and they keep sending me bonus offers expecting me to come back to the fold. Don't think so.
     
  4. Dec 28, 2010
  5. Jufo

    Jufo Three-toed sloth

    Occupation:
    Teacher
    Location:
    Finland
    I have 460 EUR worth of loyality points in my Casino Rewards account which I can't redeem. And I still keep getting e-mail invitations to deposit for bonuses which I never will be able to have. The only reason that I can't redeem the loyality points is probably because I happened to have a large 3000€ win in slots and cashed out.

    To demonstrate to them that I was willing to play without bonuses I deposited 300€ and cashed out 1155€ without any bonus but they still didn't let me redeem the points. When I queried this with Customer Support I was told point blank that as long as I am ahead with them my loyality balance remains locked. At this point I don't plan losing 4K there just to be able to redeem those chips.
     
  6. Dec 28, 2010
  7. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Wow that's disgraceful.

    I think this is rogue behavior -you earned those points and you should be able to use them.
     
  8. Dec 28, 2010
  9. casinokoenig

    casinokoenig Experienced Member PABnononaccred3 PABnoaccred

    Occupation:
    working for the NSA
    Location:
    neverland
    360 € locked here ... i also had a big win there (2k on slots) but i ve lost the next few days AFTER meeting the wagering requirements before i requested a withdrawal ...
     
  10. Dec 28, 2010
  11. footdr

    footdr Banned User: PITA violations of the Forum Rules

    Occupation:
    management
    Location:
    cyberspace
    Casino Rewards stinks....

    stopped playing there years ago when they did the same type of thing to me and they ended up locking my account!

    Stay away from this group, they are the worst.
     
  12. Dec 28, 2010
  13. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I agree.

    The surprising thing is that they actually admit that as long as the player is ahead they won't let him redeem his loyalty points.

    Shocking.
     
  14. Dec 28, 2010
  15. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    This is unethical behaviour. Is anyone going to notify Max on this issue? Anyone thought of a PAB?

    On this thread alone, there are about 4-5 players that have confirmed locked loyalty points. I do not want to think how many others have been subject to such unscrupulous treatment.

    Nate
     
  16. Dec 28, 2010
  17. gerilege

    gerilege Meister Member PABnorogue PABrogue

    Occupation:
    IT
    Location:
    Hungary
    I have EUR270 locked on my rewards account. My only "sin" is that I am ahead. I lost when I played with a bonus, won when playing without a bonus twice.
     
  18. Dec 28, 2010
  19. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    I agree Nate, and the problem is widespread.

    It just doesn't make sense - how do they ever think they are going to get their money back from winners? Very short sighted IMO.

    I think it might be worth asking Max as we aren't talking about peanuts here.
     
  20. Dec 28, 2010
  21. Scooter7

    Scooter7 Meister Member

    Occupation:
    Gaming
    Location:
    Toronto
    Shocking? Not so much considering what I've seen in online gambling over the years.

    Consider two players:

    1. Walks into the casino with 10k and loses
    2. Walks into the casino with 10k and wins another 10k

    Keeping in mind that these are house edge games that (in the long run) won't be beaten by the players, which player do you want to entice into returning tomorrow? The one with no money or the one with 20k?

    The complete lack of understanding by most operators of this very simple fact is a pretty good indication that the industry still has a lot to learn about gambling.
     
    4 people like this.
  22. Dec 28, 2010
  23. RUF_GT

    RUF_GT Full Member

    Occupation:
    Employee
    Location:
    Germany
    Thank you all for your statements in this affair. This group really disappointed me .

    I sent an email to Renee CR Affiliate Manager yesterday. But maybe she is on vacation.
     
  24. Dec 28, 2010
  25. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    It's possible.

    Whoever decides CR policy has been on a mental vacation for several years.
     
  26. Dec 29, 2010
  27. baabaa006

    baabaa006 Experienced Member

    Occupation:
    Programmer
    Location:
    Australia
    It's also impossible to get off their promotions mailing list once they have your email. There latest beauty is for Casino Classic promoting an opportunity for Beta testing with $1100 cash, but there is only limited sets available, then there's a counter saying there's only 194 seats left which randomly generates all over the place i.e. 194, 189, 188, 194, 178 etc.

    This is truly misleading as I'm sure there is no such thing as limited seats.
     
  28. Dec 29, 2010
  29. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    it seems they just added a new one ie GT casino (global telecom). i just received 2 mails on this.
     
  30. Dec 29, 2010
  31. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Golden Tiger?
     
  32. Dec 29, 2010
  33. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    its Global Telecom
     
  34. Dec 29, 2010
  35. UriahHeep

    UriahHeep Quit Gambling PABnonaccred

    Occupation:
    many things
    Location:
    italy
    I am in the same situation from years.
    About 2 years ago I had a nice win on Zodiac and immediately after my vip points were frozen.
    The chat operator was very frank to tell me the problem was that my overall balance on the CR Group was "positive" and so I could not redeem the VIP points untill I woulnd't get back to be in "negative".

    When I asked how much to deposit to unlock the points, the answer was "don't know". This was double disappointing me, but now I understand they really did't know, in fact if a player deposits and by accident wins again, the VIP points unlocking gets even more complicated instead of being solutioned.

    My opinion is that there is a little bit of confusion between the "BONUS" concept and the "VIP POINTS" one.

    Of course I did quit playing there. I also wrote few lines to ecogra asking if such a behaviour was correct, but no reply. At that time I did not know very well CM, and what a PAB is.
     
    1 person likes this.
  36. Dec 29, 2010
  37. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    Had the same thing happen in 2008. Haven't played there since and all my accounts are closed.
     
  38. Dec 29, 2010
  39. legenden1

    legenden1 Experienced Member PABnonaccred

    Occupation:
    Administration
    Location:
    Stockholm
    My account got locked as well after registring 3 different accounts. Got the same reply and didn´t have to play very much to open it again. Since then I´ve started an account at almost every casino in the group and it still works. The redeemed points ends up in the bonus balance though.
     

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