Casino Rewards loyalty points issues

RUF_GT

Full Member
I now have the same problem. Points for 130,- € can not redeem. The support says I just have a little bit to pay, what then convert the points back. Bad joke. Exactly how much he did not know. I deposited there over 2500,- in the last six months. I had one (and the only!) winning payout a few days ago which was slightly higher. Since I am disabled. Could someone already solve the problem?
 

Nifty29

Dormant account
The bonus crediting system they use is actually a good idea -they just apply the most inane rules to how and when you can access your points.

Considering that comp points are awarded via the same system, to deny a player the ability to cash them in whenever they want is ridiculous. Who ever heard of not being able to claim earned comps without making some further indeterminate amount of deposits.?

I've had $20 sitting there for years but can't redeem it - and they keep sending me bonus offers expecting me to come back to the fold. Don't think so.
 

Jufo

Three-toed sloth
I have 460 EUR worth of loyality points in my Casino Rewards account which I can't redeem. And I still keep getting e-mail invitations to deposit for bonuses which I never will be able to have. The only reason that I can't redeem the loyality points is probably because I happened to have a large 3000€ win in slots and cashed out.

To demonstrate to them that I was willing to play without bonuses I deposited 300€ and cashed out 1155€ without any bonus but they still didn't let me redeem the points. When I queried this with Customer Support I was told point blank that as long as I am ahead with them my loyality balance remains locked. At this point I don't plan losing 4K there just to be able to redeem those chips.
 

Nifty29

Dormant account
I have 460 EUR worth of loyality points in my Casino Rewards account which I can't redeem. And I still keep getting e-mail invitations to deposit for bonuses which I never will be able to have. The only reason that I can't redeem the loyality points is probably because I happened to have a large 3000€ win in slots and cashed out.

To demonstrate to them that I was willing to play without bonuses I deposited 300€ and cashed out 1155€ without any bonus but they still didn't let me redeem the points. When I queried this with Customer Support I was told point blank that as long as I am ahead with them my loyality balance remains locked. At this point I don't plan losing 4K there just to be able to redeem those chips.
Wow that's disgraceful.

I think this is rogue behavior -you earned those points and you should be able to use them.
 

casinokoenig

Active Member
PABnoaccred
PABnononaccred3
360 € locked here ... i also had a big win there (2k on slots) but i ve lost the next few days AFTER meeting the wagering requirements before i requested a withdrawal ...
 

footdr

Banned User: PITA violations of the Forum Rules
Casino Rewards stinks....

stopped playing there years ago when they did the same type of thing to me and they ended up locking my account!

Stay away from this group, they are the worst.
 

jetset

RIP Brian
CAG
Wow that's disgraceful.

I think this is rogue behavior -you earned those points and you should be able to use them.
I agree.

The surprising thing is that they actually admit that as long as the player is ahead they won't let him redeem his loyalty points.

Shocking.
 

Nate

Well-Known Member
webmeister
CAG
This is unethical behaviour. Is anyone going to notify Max on this issue? Anyone thought of a PAB?

On this thread alone, there are about 4-5 players that have confirmed locked loyalty points. I do not want to think how many others have been subject to such unscrupulous treatment.

Nate
 

gerilege

Meister Member
PABrogue
PABnorogue
I have EUR270 locked on my rewards account. My only "sin" is that I am ahead. I lost when I played with a bonus, won when playing without a bonus twice.
 

Nifty29

Dormant account
This is unethical behaviour. Is anyone going to notify Max on this issue? Anyone thought of a PAB?

On this thread alone, there are about 4-5 players that have confirmed locked loyalty points. I do not want to think how many others have been subject to such unscrupulous treatment.

Nate
I agree Nate, and the problem is widespread.

It just doesn't make sense - how do they ever think they are going to get their money back from winners? Very short sighted IMO.

I think it might be worth asking Max as we aren't talking about peanuts here.
 

Scooter7

Meister Member
I agree.

The surprising thing is that they actually admit that as long as the player is ahead they won't let him redeem his loyalty points.

Shocking.
Shocking? Not so much considering what I've seen in online gambling over the years.

Consider two players:

1. Walks into the casino with 10k and loses
2. Walks into the casino with 10k and wins another 10k

Keeping in mind that these are house edge games that (in the long run) won't be beaten by the players, which player do you want to entice into returning tomorrow? The one with no money or the one with 20k?

The complete lack of understanding by most operators of this very simple fact is a pretty good indication that the industry still has a lot to learn about gambling.
 

RUF_GT

Full Member
Thank you all for your statements in this affair. This group really disappointed me .

I sent an email to Renee CR Affiliate Manager yesterday. But maybe she is on vacation.
 

Nifty29

Dormant account
Thank you all for your statements in this affair. This group really disappointed me .

I sent an email to Renee CR Affiliate Manager yesterday. But maybe she is on vacation.
It's possible.

Whoever decides CR policy has been on a mental vacation for several years.
 

baabaa006

Experienced Member
It's also impossible to get off their promotions mailing list once they have your email. There latest beauty is for Casino Classic promoting an opportunity for Beta testing with $1100 cash, but there is only limited sets available, then there's a counter saying there's only 194 seats left which randomly generates all over the place i.e. 194, 189, 188, 194, 178 etc.

This is truly misleading as I'm sure there is no such thing as limited seats.
 

chuchu59

gambling addict
PABnonaccred
CAG
it seems they just added a new one ie GT casino (global telecom). i just received 2 mails on this.
 

UriahHeep

Quit Gambling
PABnonaccred
I am in the same situation from years.
About 2 years ago I had a nice win on Zodiac and immediately after my vip points were frozen.
The chat operator was very frank to tell me the problem was that my overall balance on the CR Group was "positive" and so I could not redeem the VIP points untill I woulnd't get back to be in "negative".

When I asked how much to deposit to unlock the points, the answer was "don't know". This was double disappointing me, but now I understand they really did't know, in fact if a player deposits and by accident wins again, the VIP points unlocking gets even more complicated instead of being solutioned.

My opinion is that there is a little bit of confusion between the "BONUS" concept and the "VIP POINTS" one.

Of course I did quit playing there. I also wrote few lines to ecogra asking if such a behaviour was correct, but no reply. At that time I did not know very well CM, and what a PAB is.
 

ergopro

Experienced Member
Had the same thing happen in 2008. Haven't played there since and all my accounts are closed.
 

legenden1

Newbie member
PABnonaccred
My account got locked as well after registring 3 different accounts. Got the same reply and didn´t have to play very much to open it again. Since then I´ve started an account at almost every casino in the group and it still works. The redeemed points ends up in the bonus balance though.
 
Top