Casino requesting documents again after approval

[Rugger00]

Not sure if it has happend to anyone else here but here is my story.

I am using Jackpot City Casino and in July of this year they asked for the standard proof documents after I did a withdraw. I sent them the documentation and everything went thru and got a confirmation email then that the documents I sent were aproved. So over the next few months I did a couple of more withdraws without any issues but today I get another email asking for documentation. It is from the same player support email address as the last one. I find it strange that they would need to ask for a second set of documents for verification after approving it not long ago. I could understand if it was a annual verification but the email did not mention any of this.

 

[Vegasbum]

I would send the email back saying you have already done this and have been approved. You might also talk with support about this matter.

I have never been asked to send in ID after the first time

 

[Rugger00]

Thanks Vega for the tip. I have sent them their email stating the approval so I will see what happens after this. I am hoping this is just one hand not taking the checked information from another. I really would wonder if they did lose my old docs.

 

[Googobucs]

They are accredited and have a rep here. If support does not provide a timely response you can ask the rep to check on it for you too.

https://www.casinomeister.com/forums/members/33700/

 

[Rugger00]

Thanks Googo I have message their rep to see what happens hopefully they are on the ball cause it is strange why they would ask for the same documents.

 

[petro]

This is pretty bad news for me as I get verified before I deposit in case the casino tries something funny when/if I go to withdraw.
This means that even if you get verified they can still deny winnings citing verification.

 

[Googobucs]

This is pretty bad news for me as I get verified before I deposit in case the casino tries something funny when/if I go to withdraw.
This means that even if you get verified they can still deny winnings citing verification.

I do the same thing. I always send my documents right away for any place I want to play at so there are no issues later ( like send to the Philippines). Most places do however mention in their T & C that they can ask for documents any time. I've never had to submit twice.

I imagine this is just a simple over-site and the rep will take care of it.

 

[vinylweatherman]

It can happen if one of the original documents has expired.

Whilst they may only need a fresh copy of the expired document, a bog standard verification request is often sent.

I have had further requests for verification, and usually it's down to one document expiring, another deposit or withdraw threshold being passed, or simply a mistake in checking my account status.

Another trigger could also be down to a change in (electronic) circumstances, like changing ISP, as this can look like the account has been taken over by someone else. I have also encountered fresh requests when the casino has a new player sign up that they think might be me with a duplicate account - just shows they NEVER properly trust their players, not even their VIPs. In such cases, it's the NEW player they should be placing under extra scrutiny, I have proved myself over many years.

 

[Rugger00]

Okay they were at least quick on this and things are cleared up. It was a mix up on their part is what was the reason they gave me and looks like they were looking at something else. But I still have this feeling that if I did not keep the old email of confirmation I may of had to send over everything again and have a withdraw delayed.

 

[pmutts]

It can also be . . .

The oldest stall tactic in the book.

Just sayin'

 

[vinylweatherman]

Okay they were at least quick on this and things are cleared up. It was a mix up on their part is what was the reason they gave me and looks like they were looking at something else. But I still have this feeling that if I did not keep the old email of confirmation I may of had to send over everything again and have a withdraw delayed.

Just shows how securely they store and process our personal information