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Casino requesting documents again after approval

Discussion in 'Online Casinos' started by Rugger00, Sep 23, 2014.

    Sep 23, 2014
  1. Rugger00

    Rugger00 Experienced Member

    Occupation:
    Student
    Location:
    Canada
    Not sure if it has happend to anyone else here but here is my story.

    I am using Jackpot City Casino and in July of this year they asked for the standard proof documents after I did a withdraw. I sent them the documentation and everything went thru and got a confirmation email then that the documents I sent were aproved. So over the next few months I did a couple of more withdraws without any issues but today I get another email asking for documentation. It is from the same player support email address as the last one. I find it strange that they would need to ask for a second set of documents for verification after approving it not long ago. I could understand if it was a annual verification but the email did not mention any of this.
     
  2. Sep 23, 2014
  3. Vegasbum

    Vegasbum Senior Member

    Occupation:
    Teacher
    Location:
    Ontario
    I would send the email back saying you have already done this and have been approved. You might also talk with support about this matter.

    I have never been asked to send in ID after the first time
     
    1 person likes this.
  4. Sep 23, 2014
  5. Rugger00

    Rugger00 Experienced Member

    Occupation:
    Student
    Location:
    Canada
    Thanks Vega for the tip. I have sent them their email stating the approval so I will see what happens after this. I am hoping this is just one hand not taking the checked information from another. I really would wonder if they did lose my old docs.
     
  6. Sep 23, 2014
  7. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    2 people like this.
  8. Sep 23, 2014
  9. Rugger00

    Rugger00 Experienced Member

    Occupation:
    Student
    Location:
    Canada
    Thanks Googo I have message their rep to see what happens hopefully they are on the ball cause it is strange why they would ask for the same documents.
     
    1 person likes this.
  10. Sep 23, 2014
  11. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    This is pretty bad news for me as I get verified before I deposit in case the casino tries something funny when/if I go to withdraw.
    This means that even if you get verified they can still deny winnings citing verification.
     
    1 person likes this.
  12. Sep 23, 2014
  13. Googobucs

    Googobucs Meister Member

    Occupation:
    IT Manager
    Location:
    Florida, USA
    I do the same thing. I always send my documents right away for any place I want to play at so there are no issues later ( like send to the Philippines). Most places do however mention in their T & C that they can ask for documents any time. I've never had to submit twice.

    I imagine this is just a simple over-site and the rep will take care of it.
     
  14. Sep 23, 2014
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    It can happen if one of the original documents has expired.

    Whilst they may only need a fresh copy of the expired document, a bog standard verification request is often sent.

    I have had further requests for verification, and usually it's down to one document expiring, another deposit or withdraw threshold being passed, or simply a mistake in checking my account status.

    Another trigger could also be down to a change in (electronic) circumstances, like changing ISP, as this can look like the account has been taken over by someone else. I have also encountered fresh requests when the casino has a new player sign up that they think might be me with a duplicate account - just shows they NEVER properly trust their players, not even their VIPs. In such cases, it's the NEW player they should be placing under extra scrutiny, I have proved myself over many years.
     
    1 person likes this.
  16. Sep 24, 2014
  17. Rugger00

    Rugger00 Experienced Member

    Occupation:
    Student
    Location:
    Canada
    Okay they were at least quick on this and things are cleared up. It was a mix up on their part is what was the reason they gave me and looks like they were looking at something else. But I still have this feeling that if I did not keep the old email of confirmation I may of had to send over everything again and have a withdraw delayed.
     
    1 person likes this.
  18. Sep 24, 2014
  19. pmutts

    pmutts Senior Member PABnonaccred

    Occupation:
    Hotel Sales
    Location:
    North Texas
    It can also be . . .

    The oldest stall tactic in the book.

    Just sayin'
     
  20. Sep 25, 2014
  21. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Just shows how securely they store and process our personal information:rolleyes:
     
    1 person likes this.

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