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That's it, no addressing any of the other concerns or issues that have arisen from this whole thread?
Casino Plex not paying my big win out
- Thread starter Bladefury
- Start date
That's it, no addressing any of the other concerns or issues that have arisen from this whole thread?
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- Oct 17, 2004
- Location
- Location, Location!
Quite.
... and what about the weeks that it hasn't been paid for!?
Blase, F.U customer treatment at its worse.
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- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
Of course the player should get paid his $1500. How could it be anything else. So what about the other issues that were raised.
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- Oct 14, 2004
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- United Kingdom
FINALLY, but the usual 3 to 5 banking days is not the problem, it is the 3 to 5 WEEKS it took to pay this €1500 from the point it was made clear this was the final decision.
Saving yourself around €15K with a massive WR still attached to it has been a very expensive misjudgement, likely to cost you far more in lost revenue. In fact, it may have cost you €1500 extra in cash too, as in all likelihood the OP would never have made the combined WR from three bonuses even with a balance that high.
This has only highlighted ONE "trap term", the only purpose of which is to provide an opportunity for the casino to profit from a clumsy player error. This has nothing to do with enforcing WR and protecting the casino from advantage players, it is purely a cash grab, and reflects a wider attitude to players in the business, and the likely existence of other "trap terms" which are also purely about the "cash grab", rather than protecting the operator from advantage and rogue players.
Terms are complicated enough as it is, adding further unnecessary terms to make things even more confusing and complicated for the average player shows a poor business ethic.
The opposite should be done, the terms looked at one by one, and you thinking "do we REALLY need this term, or can it be dropped or the issue policed by the software instead?".
Despite showing zero tolerance to breaking the terms for the player, the casino has freely broken it's own side of the bargain as described in the terms. Not paying the player the €1500 in the specified timeframe, and crediting bonuses in situations prohibited by the terms, a factor that was directly responsible for the runaway accumulation and carry over of WR. If the bonus crediting term was enforced as robustly as the others, the player would never have been in a situation where WR had carried over, and I wonder whether the carry over alone is responsible for the loss of this €15K, with the WR for the final €100 bonus on the €500 deposit actually having been completed before the withdrawal was attempted.
This is WHY I am so anti-Playtech, it's just one rogue incident after another with no end in sight.
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Me too, and RTG unfortunately.
MG & NetEnt are leaving them way way way behind in their dust trail in every single respect.
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- Mar 4, 2008
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- uk
This is WHY I am so anti-Playtech, it's just one rogue incident after another with no end in sight.[/QUOTE]
hi you cannot say that theyre all the same , i have a few playtech accounts & have only ever had one problem with any of them ( omni casino ) omni had a look at what i had to say about what was going on & did the correct thing ( do i still play there =yes ), there are some great playtech casinos out there , this is just another one doing the wrong thing .
they could of done alot better & players would of seen this in light but chose to go another route , theyve just showed themselves up which as youve pointed out will cost them alot more than 17k )
doesnt mean to say all playtech are bent & bad far from it realy theres many softwares which are far worst than this , this is just another greedy casino they should of played it differently.
hi you cannot say that theyre all the same , i have a few playtech accounts & have only ever had one problem with any of them ( omni casino ) omni had a look at what i had to say about what was going on & did the correct thing ( do i still play there =yes ), there are some great playtech casinos out there , this is just another one doing the wrong thing .
they could of done alot better & players would of seen this in light but chose to go another route , theyve just showed themselves up which as youve pointed out will cost them alot more than 17k )
doesnt mean to say all playtech are bent & bad far from it realy theres many softwares which are far worst than this , this is just another greedy casino they should of played it differently.
After 3 weeks nearly, and that 1500 i am getting back is just my own money in any case.
Martin since you're the rep for casino plex, you guys need to change how things work there, emptying a players winnings, in my case 15500 Euro, is complete bullcrap, the option should not allow the player to withdraw the money, but should allow them to finish wagering without the funds disappearing.
Just telling you this so you can save players from losing their money like i did. I won't ever be playing at your casino again. Not like you give a dam, just know that a lot of people have read this forum.
Once again thanks to everyone here, you guys are an awesome bunch!
Martin since you're the rep for casino plex, you guys need to change how things work there, emptying a players winnings, in my case 15500 Euro, is complete bullcrap, the option should not allow the player to withdraw the money, but should allow them to finish wagering without the funds disappearing.
Just telling you this so you can save players from losing their money like i did. I won't ever be playing at your casino again. Not like you give a dam, just know that a lot of people have read this forum.
Once again thanks to everyone here, you guys are an awesome bunch!
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- Feb 14, 2007
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- Cyberspace
If that was the case they would have helped you. Sorry - This Casino has ROGUE in Capital Letters written all over them.
Nate
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- Jan 1, 2012
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- United Kingdom
Horrible story to read 
Same thing happened to me at casino la vida a while back.
Got a bonus, was happily playing away asking chat about wagering, it was at the £25 (or thereabouts) to go, so way more than £25's worth of slot spins later i go ask again to be told it's over £1000 again as they added another bonus to my account without me asking.
I find a lot of the casino's do this, I find online gambling a bloody minefield now.
I won't play at casino plex after reading this and certainly wont touch casino la vida/ redflush althought they bombard me with spam several times a day.
Sorry Bladefury, looks like you're pissing into the wind mate, the more you keep at it, the more you're legs gonna get wet.
Same thing happened to me at casino la vida a while back.
Got a bonus, was happily playing away asking chat about wagering, it was at the £25 (or thereabouts) to go, so way more than £25's worth of slot spins later i go ask again to be told it's over £1000 again as they added another bonus to my account without me asking.
I find a lot of the casino's do this, I find online gambling a bloody minefield now.
I won't play at casino plex after reading this and certainly wont touch casino la vida/ redflush althought they bombard me with spam several times a day.
Sorry Bladefury, looks like you're pissing into the wind mate, the more you keep at it, the more you're legs gonna get wet.
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- Denmark
Would really love, at this point, to see Bryan's thought about this case. Is it finally time for the pit for this outfit ? They've done everything they could to deserve it, imo.
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- Amsterdam
Already sent a PM to Max and he will discuss it with Bryan shortly.
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- Jun 20, 2001
....
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Sorry, I would have loved to answer this, but it seems every time I answer any of your questions, I end up with an infraction ...or whatever they're called
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- Pictland
Do you really want someone to go back to count the number of responses that have not precipitated an Infraction, just to prove that claim is BS? Since you've only had four Infractions in the last two years I'd say off-hand that you either don't respond to Nifty much or you are talking out of your arse on this one.
As it happens though, yes, all of your Infractions have been related to the tone and/or manner of responses and rebuttals to Nifty. You might want to do something about that because that many repeat offences for exactly the same thing over that period of time pretty clearly means that the message isn't getting through. We don't give Infractions for fun, we do it to let you know that we do not want things to continue in the manner they have been. You apparently have opted to ignore that message which can and will have regretable consequences. Why not deal with this before we have to? Put him on your Ignore list, at the very least, because if you keep it up you're going to be the one catching stick for it.
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- uk
but max what does this have to do with casino plex not paying out winnings
any news on any rogue yet ?
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- Amsterdam
but max what does this have to do with casino plex not paying out winnings
Yes, let's stick to the issue at hand. Also, I think LaHutti was joking...
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- Pictland
but max what does this have to do with casino plex not paying out winnings
I had given the Infraction without interrupting the discussion at hand, LaHutti chose to drag it out into the forum.
As mentioned by someone else any rogueing is in Bryan's hands and he is on the road just now. It'll simply have to wait until he returns.
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- Denmark
I'm sorry to say, that this is getting friggin' ridicolous. Public spanking now, for boohing Nifty ? What a joke.
Have fun guys.
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- uk
i think someone people have lost there sense of humour in here sometimes , anyway look forward to what happens with this casino )
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Hi you could be waiting until Tuesday so I would hold my breath. The Rep explained they made the withdrawal and would take 3-5 Banking days (this does not include weekends)
This is still beyond a joke to me they can get away with this behaviour
I feel for you. Not getting chance to wager that bonus is disgusting......rant out Shamefull actions by the casino. Really feel sorry for the player.
But can not understand the fuzz about the term:
"In case you withdraw before completing the wagering. You forfeit the bonus and all the winnings gained from it" (or something like that).
That term can be found from many great casinos. The difference is you wont be able actually to withdraw (at least not yourself), before completing the wager.
Completely insane that someone would actually think that anyone with in clear state of mind, would forfeit 15000€ of winnings.
Insane allso to assume any action from casino is legal and o okey, if it states in the T&C.
But can not understand the fuzz about the term:
"In case you withdraw before completing the wagering. You forfeit the bonus and all the winnings gained from it" (or something like that).
That term can be found from many great casinos. The difference is you wont be able actually to withdraw (at least not yourself), before completing the wager.
Completely insane that someone would actually think that anyone with in clear state of mind, would forfeit 15000€ of winnings.
Insane allso to assume any action from casino is legal and o okey, if it states in the T&C.
- Joined
- Jul 25, 2007
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- Amsterdam
should there be a Casino Plex Warning?
I know that Max and Bryan are looking into this thread about Casino Plex not paying 17k to a player, but I feel this issue deserves another thread.
The player should have been paid in the meantime (I hope), but looking at his last post, 3+ weeks had passed and the player had still not received his deposits back ($1500).
I would like to know what Max and Bryan think of the rogue bonus term (confiscation of winnings, not just the bonus) in combination with conflicting information regarding pop-up messages when making a withdrawal and software that allows players to withdraw before WR have been met + the issue of second and third deposit bonuses given by the casino whilst they were not allowed to do so (breaking their own rules), but adamantly enforcing bonus rules when it's in the casino's favour, i.e. not reinstating the player's winnings..., and presumably more would come to light when this issue is properly investigated.
I really would like to see a warning against Casino Plex.
I know that Max and Bryan are looking into this thread about Casino Plex not paying 17k to a player, but I feel this issue deserves another thread.
The player should have been paid in the meantime (I hope), but looking at his last post, 3+ weeks had passed and the player had still not received his deposits back ($1500).
I would like to know what Max and Bryan think of the rogue bonus term (confiscation of winnings, not just the bonus) in combination with conflicting information regarding pop-up messages when making a withdrawal and software that allows players to withdraw before WR have been met + the issue of second and third deposit bonuses given by the casino whilst they were not allowed to do so (breaking their own rules), but adamantly enforcing bonus rules when it's in the casino's favour, i.e. not reinstating the player's winnings..., and presumably more would come to light when this issue is properly investigated.
I really would like to see a warning against Casino Plex.
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- Jan 20, 2004
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Bryan is at GIGSE and I'm doing my taxes so whatever we think of said term it's going to have to wait a bit.
Starting a new thread for this aspect of the Plex issue is probably not necessary, nor desireable.
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- SOMEWHERE IN ASIA
Max,
Sentiments and some anguish were built up in the course of that thread. Many felt there was grave injustice. While we should let the issue be handled when Bryan returns, I believe Mouche started the thread to blow off some steam. Until the Big Man returns lets all keep civil here.
Sentiments and some anguish were built up in the course of that thread. Many felt there was grave injustice. While we should let the issue be handled when Bryan returns, I believe Mouche started the thread to blow off some steam. Until the Big Man returns lets all keep civil here.
- Joined
- Jun 20, 2001
Did I miss something?
Who is not being "civil"...?
Besides there already being a thread about this issue, in which the question could have been asked and brought that thread to the top anyway, the title "Casino Plex Warning" looks like an official CM warning. I'm sure there will be one in time, but there isn't yet.
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- Edmonton Canada
TBH I'd be a little leery about a casino that had a term like that.
About a year or two ago there was another case (pretty sure it was a *MG casino) does anyone remember it? There was a player who had their winnings confiscated for withdrawing before wagering was done, even though it showed from the players side that they had met WR. I believe it turned out that the player was from some country with higher wagering and the playthrough shown to the player was wrong.
*Wasn't it Purple Lounge...?
I'm trying to remember who it was and what eventually happened in that other case. To the player I mean...if it really was Purple Lounge we all know what happened to the casino.
About a year or two ago there was another case (pretty sure it was a *MG casino) does anyone remember it? There was a player who had their winnings confiscated for withdrawing before wagering was done, even though it showed from the players side that they had met WR. I believe it turned out that the player was from some country with higher wagering and the playthrough shown to the player was wrong.
*Wasn't it Purple Lounge...?
I'm trying to remember who it was and what eventually happened in that other case. To the player I mean...if it really was Purple Lounge we all know what happened to the casino.
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@ Chu: you thought someone was not being civil? Here or in the original thread? Sorry, I think I missed something.
As to this thread vs the original, I understand that Mouche wanted to raise a flag on the possibility of an official Casinomeister stance on this which is why I've left the thread stand alone for the time being.
That said, this thread is pretty much an orphan without the original -- in fact anyone reading this and being at a loss as to what the heck we are talking about should read Casino Plex not paying my big win out -- and directly relates to it so ... there's the arguement for keeping the two together. I reckon we'll let this one serve it's purpose for now and then merge it back later.
As to this thread vs the original, I understand that Mouche wanted to raise a flag on the possibility of an official Casinomeister stance on this which is why I've left the thread stand alone for the time being.
That said, this thread is pretty much an orphan without the original -- in fact anyone reading this and being at a loss as to what the heck we are talking about should read Casino Plex not paying my big win out -- and directly relates to it so ... there's the arguement for keeping the two together. I reckon we'll let this one serve it's purpose for now and then merge it back later.
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Max,
When I said we should remain civil I meant that we should do so in this thread ie future tense. Tempers flare needlessly when disagreements occur.
When I said we should remain civil I meant that we should do so in this thread ie future tense. Tempers flare needlessly when disagreements occur.
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- Amsterdam
Inspiring post Max, thank you. In the meantime Casino Plex are still laughing their heads off...
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- Jun 30, 1998
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- Bierland
Well, my vote is to combine threads since the initiating post could have been easily addressed in the original thread. This is strictly an administrative decision in order to keep the forum threads on track.
I understand the vicarious frustration of some members concerning this issue. As I posted earlier in this thread, it's pretty unbelieveable that the casino software can't be programmed to prevent these sort of problems. I am just as dissatisfied as many of you are, but we need to remind ourselves, this is one incident. So far there haven't been more complaints like this. This seems to be an isolated incident. But even so, if it turns out that the casino has acted unfairly, then it should be known.
Does that qualify a CasinoPlex warning to be posted? Well warnings are there to prevent issues like this of happening again - players need to be aware of following the casinos' terms no matter how stringent they may be. So sure, that could be the warning. I'll take a closer look during the next day or two. The casino rep has already stated that tthe player's payment has been processed. I hope that this is the case
I understand the vicarious frustration of some members concerning this issue. As I posted earlier in this thread, it's pretty unbelieveable that the casino software can't be programmed to prevent these sort of problems. I am just as dissatisfied as many of you are, but we need to remind ourselves, this is one incident. So far there haven't been more complaints like this. This seems to be an isolated incident. But even so, if it turns out that the casino has acted unfairly, then it should be known.
Does that qualify a CasinoPlex warning to be posted? Well warnings are there to prevent issues like this of happening again - players need to be aware of following the casinos' terms no matter how stringent they may be. So sure, that could be the warning. I'll take a closer look during the next day or two. The casino rep has already stated that tthe player's payment has been processed. I hope that this is the case
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- Amsterdam
Thanks Bryan for your response!
May I add that only at CM there haven't been similar complaints. We cannot know for sure if other players have fallen victim to the casino's software/bonus terms. At AskGamblers there was a complaint (fully resolved) of a different nature in July 2011.
And I just found this site called "try casinogames free", which issued a warning against Casino Plex on 22 April 2013. It also refers to the OP's complaint and the reps' conflicting responses at AskGamblers and CasinoMeister.
The warning concludes with the following quotes:
"Can you spot what is wrong here? Even the casino reps are struggling to tell a straight story as to why they confiscated this players 17,000 Euro.
Not to mention the fact that the casino can implement a feature in which we see at almost every other Playtech casino where players cannot claim another bonus with one in play. I wonder why Casino Plex have not implemented it?
Anyway, we suggest that you do not play at Casino Plex casino. Not just because of the player complaint but also because of their other terms, it just isn’t worth the hassle."
I also found another complaint dated 11 April 2013 at a forum (latestcasinobonuses.com) about non-responsive support. The player claims the casino owes him GBP 10K and he can't seem to get hold of them...
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- Jun 20, 2001
Rude much?
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- Amsterdam
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- Out Of Town
The problem I have is that they can Bryan, there are plenty of Playtechs that do not allow you to claim a bonus if one is already in play. So this is not a Playtech problem, it is Casino Plex having carry over wr and not implementing such a feature.
I will just chime in on this bit, because that is my site (Try Casino Games Free). I did want any of my players playing here but this is my personal opinion and of course others may not agree and that is their right to do so.
I have a feeling that because of Casino Plex having carry over wagering they have confused themselves and hence we have two different versions from the rep/s.
*Just for the purpose of disclosure, I used to promote Casino Plex on a different site*
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- Jan 20, 2004
- Location
- Pictland
Excuse me but I was doing you the courtesy of letting you know where things stood at that particular moment. Perhaps you'd prefer it if next time I note your fondness for the sarcastic rebuff and simply let your post go unanswered.
Generally speaking you'll get about as much respect from me as you give. If pissy little one-liners like the above are the way you wish to communicate your displeasure -- and there's nothing wrong with being displeased, how you express it is the issue here -- then so be it but such things won't do your reputation any favours, at least not with me.
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- Jul 25, 2007
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- Amsterdam
Max, you first reply could have been worded in a less unpleasant manner, hence my sarcastic reply (in fact the first ever on this forum). Don't lecture me about how I should or should not reply though. I honestly feel for the OP, I have PMed him several times over the course of this thread, and I have nothing but the best of intentions.
Correct me if I am wrong, but your response was not exactly supportive and inspiring, was it?
I am happy for now with Bryan's response.
Correct me if I am wrong, but your response was not exactly supportive and inspiring, was it?
I am happy for now with Bryan's response.
- Joined
- Jun 20, 2001
Mouche....Max is a moderator here and deserves respect as such.
You were rude, and are still being rude, and you know it.
It is one thing to diss another member. Its quite another to diss mods, who are representatives of your host. FYI, mods CAN tell you how you can and can't reply...its part of their job.
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- Jul 25, 2007
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- Amsterdam
Mods, like all other forum members, should not be belittling in their posts. Let me rephrase Max' first post to show you the difference:
Bryan is at GIGSE and I'm doing my taxes so whatever we think of said term it's going to have to wait a bit. [, but we will have a closer look at this thread and get back to you as soon as we can].
Starting a new thread for this aspect of the Plex issue is probably not necessary, nor desireable. I can understand that you (and other members) are concerned about the casino's actions, but there's really no need to start a new thread. I have therefore moved it to the original one.
C'est le ton qui fait la musique!
I am not still being rude, I did mention that I am happy with Bryan's response for now, and I also elaborated my sarcastic response. You do like to add fuel to the fire, don't you Nifty?
- Joined
- Jun 20, 2001
Mods, like all other forum members, should not be belittling in their posts. Let me rephrase Max' first post to show you the difference:
Bryan is at GIGSE and I'm doing my taxes so whatever we think of said term it's going to have to wait a bit. [, but we will have a closer look at this thread and get back to you as soon as we can].
Starting a new thread for this aspect of the Plex issue is probably not necessary, nor desireable. I can understand that you (and other members) are concerned about the casino's actions, but there's really no need to start a new thread. I have therefore moved it to the original one.
C'est le ton qui fait la musique!
I am not still being rude, I did mention that I am happy with Bryan's response for now, and I also elaborated my sarcastic response. You do like to add fuel to the fire, don't you Nifty?
Mouche, you giving tips on how to post politely is like me giving tips on how to be less direct.
What you're doing here is exactly what you're accusing max of doing I.e. telling people how they should post, which is incredibly hypocritical given that it was your major source of offense. The difference is that Max is entitled to indicate what is okay to post and what isn't.
Anyway, back to the topic.
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- SOMEWHERE IN ASIA
We are all veering off track folks. The outcome of the PAB will be important. Should we condone the actions of the casino many casinos will regard this as a green light to follow suit and insert all sorts of ridiculous terms ,however irrelevant they may be, and hope the a player somehow misses it and does not comply. I wouldn't rule out this being done by accredited casinos too. Rules are rules but they cannot be too-far fetched as to be totally irrelevant to the issues at stake.
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[derail, with apologies]
@ Mouche : At the time and to this moment I see nothing "unpleasant" or "belittling" in what I said or how I said it. My response was short and to the point, nothing more nor less. You had asked for something and I replied simply and directly that it wasn't going to happen immediately. No unpleasantness was intended, such was the furthest thing from my mind at the time. If you read something offensive into it then both of us were at fault: me for not being clearer and you for getting pissy about it and posting such on the forums. Next time I suggest you try using the PM service, an approach which would have accomplished a lot more and with considerably less drama.
And yes, I will tell you to be more civil in expressing your displeasure because that is what peace on the forums requires. No one is entirely free to act as they please, including you and me, because that has a high propensity to degenerate into mud-slinging chaos. A certain level of forum politesse is required and expected. Please note that you are not exempt from that.
And since we're giving examples perhaps you could have said "Max, I don't feel you're giving this the respect and/or attention it deserves" or somesuch and you would have (a) clearly expressed your dissatisfaction with my post without being unnecessarily combative and disrespectful, (b) thereby maintained a civil attitude and not trampled on the forum vibe, and (c) avoided dissing one of the forum moderators.
@ Nifty : I appreciate where you're coming from on this but please keep in mind that you're sounding like a moderator and as we've said before that is best left to the Mods.
Anyway, whatever, I'm sure very few readers give a fat rat's arse about our little tempest in a teacup here and would be happy to return to the topic at hand ASAP. As others have said we should probably do that.
[/derail]
@ Mouche : At the time and to this moment I see nothing "unpleasant" or "belittling" in what I said or how I said it. My response was short and to the point, nothing more nor less. You had asked for something and I replied simply and directly that it wasn't going to happen immediately. No unpleasantness was intended, such was the furthest thing from my mind at the time. If you read something offensive into it then both of us were at fault: me for not being clearer and you for getting pissy about it and posting such on the forums. Next time I suggest you try using the PM service, an approach which would have accomplished a lot more and with considerably less drama.
And yes, I will tell you to be more civil in expressing your displeasure because that is what peace on the forums requires. No one is entirely free to act as they please, including you and me, because that has a high propensity to degenerate into mud-slinging chaos. A certain level of forum politesse is required and expected. Please note that you are not exempt from that.
And since we're giving examples perhaps you could have said "Max, I don't feel you're giving this the respect and/or attention it deserves" or somesuch and you would have (a) clearly expressed your dissatisfaction with my post without being unnecessarily combative and disrespectful, (b) thereby maintained a civil attitude and not trampled on the forum vibe, and (c) avoided dissing one of the forum moderators.
@ Nifty : I appreciate where you're coming from on this but please keep in mind that you're sounding like a moderator and as we've said before that is best left to the Mods.
Anyway, whatever, I'm sure very few readers give a fat rat's arse about our little tempest in a teacup here and would be happy to return to the topic at hand ASAP. As others have said we should probably do that.
[/derail]
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- Jul 25, 2007
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- Amsterdam
PHP:
And since we're giving examples perhaps you could have said "Max, I don't feel you're giving this the respect and/or attention it deserves" or somesuch and you would have (a) clearly expressed your dissatisfaction with my post without being unnecessarily combative and disrespectful, (b) thereby maintained a civil attitude and not trampled on the forum vibe, and (c) avoided dissing one of the forum moderators.Thank you for your explanation Max, you're right, and I will act accordingly next time. No hard feelings?
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- Pictland
Temperance Fox
Full Member
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- Nowhere
Abot Plex
About, sorry
I'd like to spend some words about Plex.
Always been paid in 4 days.
Never had iussues.
Even if chat is off, if I send an email they answer me in a very short time
Terms on their site are very clear and don't change for one player or for sime kind of strange bonus
Bonuses are not different for one persone to another
Slots aren't fixed for the lower bet. Slots don't appear or desappear according to you level.
They give monthly cash back if you lost your money
I can check my WR into my account
I can always control my game history for the last 50 days
I can withrawal by myself
When they upgrate offers a bonus, not 10 or 50.Last time had 250 and won quite well
The promo for weekend is 100% up to 100 x 50 (all games)
No need to say this is what I'd like to see in every casino: clear rules, possibility to check how I'm going, without playing blindl, 4 days cash out
So these are the thing most important for me:not free or big offers. On top never had spam or proposal of reverse.
The same for Omni , also if they have every day reasonable offers written into the weekly news.
Apologize for my english
About, sorry
I'd like to spend some words about Plex.
Always been paid in 4 days.
Never had iussues.
Even if chat is off, if I send an email they answer me in a very short time
Terms on their site are very clear and don't change for one player or for sime kind of strange bonus
Bonuses are not different for one persone to another
Slots aren't fixed for the lower bet. Slots don't appear or desappear according to you level.
They give monthly cash back if you lost your money
I can check my WR into my account
I can always control my game history for the last 50 days
I can withrawal by myself
When they upgrate offers a bonus, not 10 or 50.Last time had 250 and won quite well
The promo for weekend is 100% up to 100 x 50 (all games)
No need to say this is what I'd like to see in every casino: clear rules, possibility to check how I'm going, without playing blindl, 4 days cash out
So these are the thing most important for me:not free or big offers. On top never had spam or proposal of reverse.
The same for Omni , also if they have every day reasonable offers written into the weekly news.
Apologize for my english
- Joined
- Oct 24, 2009
- Location
- Statistics land
Fox,
They might have been nice to you.
They were quite dishonest to the OP here.
They have excuses of "tecdhnically we were allowed to steal your 17k win"
Technically justified stealing. that it is.
Other players must be aware. these guys cannot be trusted. you fully depend on their goodwill.
Especially with a big win. Just give them the slightest excuse and your money is gone.
They might have been nice to you.
They were quite dishonest to the OP here.
They have excuses of "tecdhnically we were allowed to steal your 17k win"
Technically justified stealing. that it is.
Other players must be aware. these guys cannot be trusted. you fully depend on their goodwill.
Especially with a big win. Just give them the slightest excuse and your money is gone.
- Joined
- Jun 20, 2001
Technically justified = justified
The casino is either enforcing their stated terms, or they aren't. In this case, they are. The amount is irrelevant.
The only people who feel the casino ripped off the OP are the people who always think the casino is ripping the player off. The people who normally might sit on the fence are siding with the casino here, so that should tell you something.
If you don't read the terms, and your world turns to shite, then its your fault. End of.
- Joined
- Jun 17, 2004
- Location
- Haverhill
False statement. I don't always think the casino is ripping the player off. I think what Casinoplex did here is tantamount to theft.
The casino freerolled the player. They acted as those who chargeback do. End of.
