Casino Complaint Casino Mate. Only One Withdraw Options?

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Rogerb

Dormant account
PABnonaccred
Joined
Feb 28, 2010
Location
Norway
Hey.
I wonna cash out about 200$ on casino-mate.
This is a casinomeister accredited casino.
HOW.
The ONLY way to cash out are by "click and buy".
I deposit using skrill (as always).
This is a vegaspartner lounge casino.
Been using other casinos by them,since 2001.
Never ever,not have a withdrawal option,avalable on skrill.
I talked on live chat.
"Pascal" said they can NOT do a manual withdraw to skrill.
...
So,OK,this is a "NOT acceptable" casino,as far as i can see. Not able to get any money from them,if you dont have a "click and buy" account.
How can i get payed...
And suggestions appreciated.
...
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Are you sure about that? There are quite a few withdrawal methods listed on their website, Skrill being one of them taking 2-3 days.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Hey.
I wonna cash out about 200$ on casino-mate.
This is a casinomeister accredited casino.
HOW.
The ONLY way to cash out are by "click and buy".
I deposit using skrill (as always).
This is a vegaspartner lounge casino.
Been using other casinos by them,since 2001.
Never ever,not have a withdrawal option,avalable on skrill.
I talked on live chat.
"Pascal" said they can NOT do a manual withdraw to skrill.
...
So,OK,this is a "NOT acceptable" casino,as far as i can see. Not able to get any money from them,if you dont have a "click and buy" account.
How can i get payed...
And suggestions appreciated.
...
This may be due to where you are located. In the UK we have every w/d option imaginable at VPL sites, as I know from experience. This does vary country to country, if you check their financial info.
 

Rogerb

Dormant account
PABnonaccred
Joined
Feb 28, 2010
Location
Norway
Are you sure about that? There are quite a few withdrawal methods listed on their website, Skrill being one of them taking 2-3 days.
Yes.im sure.
Im aware that all other VegasPartnerLouge casinos have ALL the usual withdrawal methods. have played there since 2001.
Casino-mate,ONLY have click and Buy withdrawal option.
This are also confirmed on live chat (by Pascal).
...
Because im an experienced player (to sad you have to be that,to get money), i have contacted VegasPartnerLouge directly.
They have confirmed that a skrill withdrawal method have been added to my account.
Well,as by 17:30 CET today,its still not available, also tried the flash casino,but there,banking can not be accessed.
I´ll will contact VPL again,and see whats going on.
 

Rogerb

Dormant account
PABnonaccred
Joined
Feb 28, 2010
Location
Norway
updated

VegasParnerLounge was not able to get the skrill option into the casino-mate software.
They have forwarded my complaint to their finance department.
 

Rogerb

Dormant account
PABnonaccred
Joined
Feb 28, 2010
Location
Norway
new update.
Have not heard anything.

And the click and buy,are still the only withdrawal option.
Just send VPL another mail.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
This needs lubrication via a PAB. This is not an acceptable situation for an accredited casino. I can't see why casino-mate software should be any different to the rest, it's all Microgaming.

Do Skrill themselves have some kind of service restriction for Norway? This might explain why adding it to the cashier doesn't work.

What about Neteller and Norway?

The last resort solution would be a cheque, but it would depend on how easy they are to deposit into Norwegian banks.

Another solution would be a manual transfer of the balance to a sister casino in the group, even if this means you having to open a new account first, one where they CAN add Skrill as an option in the software. Since they use the Crossplay system in the group, this shouldn't be a problem.
 

Rogerb

Dormant account
PABnonaccred
Joined
Feb 28, 2010
Location
Norway
This needs lubrication via a PAB. This is not an acceptable situation for an accredited casino. I can't see why casino-mate software should be any different to the rest, it's all Microgaming.

Do Skrill themselves have some kind of service restriction for Norway? This might explain why adding it to the cashier doesn't work.

What about Neteller and Norway?

The last resort solution would be a cheque, but it would depend on how easy they are to deposit into Norwegian banks.

Another solution would be a manual transfer of the balance to a sister casino in the group, even if this means you having to open a new account first, one where they CAN add Skrill as an option in the software. Since they use the Crossplay system in the group, this shouldn't be a problem.
Hey.
I have used skrill for about 4 years.
I deposit and withdraw weekly using skrill/microgaming. Mostly on 32red, but have never,ever,had any problems with any microgaming casino.
I always have the skrill option,on the withdrawal page.
...
update...no-one at VLP seem to be able to upgrade the withdrawal option.
They have now transferred me over to the financial dep,for the 2´nd time.
This time,they have said that they will be doing an manual transfer into my skrill account.
...
Yezz,no wonder why we play at the "usual" places.
Trying new casinos,are often a BIG hassle.
Im not worried that im not gonna get payed, its just not a accredited worthy casino, when its not a 1,click job to withdraw money. I think.
The worst case scenario...it that i have to open a clicktobuy account.
Job,job,job.
Good Bless 32r,for also be the only one that payes you in half-a-day.
 

dionysus

Contest Manager
Staff member
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Hey.
I have used skrill for about 4 years.
I deposit and withdraw weekly using skrill/microgaming. Mostly on 32red, but have never,ever,had any problems with any microgaming casino.
I always have the skrill option,on the withdrawal page.
...
update...no-one at VLP seem to be able to upgrade the withdrawal option.
They have now transferred me over to the financial dep,for the 2´nd time.
This time,they have said that they will be doing an manual transfer into my skrill account.
...
Yezz,no wonder why we play at the "usual" places.
Trying new casinos,are often a BIG hassle.
Im not worried that im not gonna get payed, its just not a accredited worthy casino, when its not a 1,click job to withdraw money. I think.
The worst case scenario...it that i have to open a clicktobuy account.
Job,job,job.
Good Bless 32r,for also be the only one that payes you in half-a-day.
32Red is good yes, but hardly the only to pay in a few hours
 

Rogerb

Dormant account
PABnonaccred
Joined
Feb 28, 2010
Location
Norway
Got the money.
They had to do the withdrawal manual.
Looks like no-one can upgrade the software,they tried twice.
Stay away.
Clickandbuy are still the only withdrawal option.

cmate.jpg
 

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