Casino Heroes now welcomes UK players

[Casinomeister]

Sheesh - I was having a go at the political UK nanny state that a load of people are in. Read: sarcasm. I guess my sense of humor was unappreciated by a few. It was not intended as a dig towards my UK cousins. I could have said the same thing about the US, Germany, or any other state that tries to control what their folks do in order to protect them from themselves. Geeze - lighten up.

 

[brianmon]

Hey all, the Microgaming games are verified and working. Please make sure you are playing from a UK IP (if Uk player of course) and some games require that you activate Flash, such as Thunderstruck. Good luck!

Regards Casino Heroes

No change here
No MGS games listed, never mind loading

Actually 'Highlander' is listed (as it was previously). But on trying to load it......

 

[RichyJ75]

Just checked my bank account and it seems my deposits the other day went through as Euros, even though I made the deposits as GBP? This has given my bank free scope to charge currency conversion fees, etc so for example my £100 deposit gets debited at say £104. I presume in the event of a withdrawal, you will also pay in Euro therefore would incur further conversion charges? Do you envisage getting and dealing a GBP bank account?

 

[CasinoHeroesRep]

Those games such as JATBS, don't appear in the list of slots, when logged out.
They do appear in the list as available when logged in. But they DO NOT load, they just give the error message.


If you've got bugs like this, and a HUGE bug like all the MGS games missing. Why are you making such a big thing here about now accepting UK players ?

You might now be able to legitimately allow UK players to play. But your site isn't ready for it. So save the big announcements until the bugs are sorted and it is ready.

I'm sick of using MY money to beta test new sites. If I sign up to a site, I expect everything to be working

Hi again brianmom,

We hear and agree with you on this. We have been around since 2014 and are an established brand that deliver quality products and innovations to our customers. Unfortunately the launch here went quite bad as these unexpected bugs appeared for the UK players. Our guys are prioritising all this and everything will soon be sorted.

 

[CasinoHeroesRep]

Quick tip, don't send players surveys to complete on the quality of your customer service before the query has finished

Thanks Colin, noted and info forwarded to the team

 

[aceking123]

Morning Sami ( Rep )can you confirm my withdrawal has been sent please , i see i have a receipt via wire but it does not state if this has been processed ?

 

[CasinoHeroesRep]

Hello

Would you guys be able to get CAD as a currency? By not having this you basically exclude the Canadian market because no one wants to play on a site who doesnt offer their currency.

Oh and I wont be touching playngo slots here since you have the rtp set so low

Thanks!

Hi, at the moment there are no plans to add CAD as a currency. We offer GBP as a currency for UK players and Euro for everyone else. I will forward this wish to the correct team though.

 

[CasinoHeroesRep]

Well when I spotted this thread I kind of got excited as I am currently seeking new places to play....

After reading it through, the excitement kind of dwindled

Once all the bugs are sorted and the MGS, Netent and PnG games are all working I'll be along to deposit and give it a try.

Meanwhile, a couple of questions please (mostly to save me trawling thru all the T&C's)....

1) Is DoA playable with the SUB
2) Are Skrill deposits acceptable when taking the SUB

Many thanks

Jon

Hi Jon,

Thanks for this. Yes all the bugs will be sorted and out of the way soon. Our team have this as a priority and they are working on this as I write this.

Regarding your questions:

1) Is DoA playable with the SUB
-No Dead or Alive is not playable with your welcome bonus.
2) Are Skrill deposits acceptable when taking the SUB
-Yes it is.

 

[CasinoHeroesRep]

Just checked my bank account and it seems my deposits the other day went through as Euros, even though I made the deposits as GBP? This has given my bank free scope to charge currency conversion fees, etc so for example my £100 deposit gets debited at say £104. I presume in the event of a withdrawal, you will also pay in Euro therefore would incur further conversion charges? Do you envisage getting and dealing a GBP bank account?

Hi RichyJ75,

In this case I suggest that you contact our customer support directly through the live chat for correct and fast service.

 

[CasinoHeroesRep]

Morning Sami ( Rep )can you confirm my withdrawal has been sent please , i see i have a receipt via wire but it does not state if this has been processed ?

Hi Aceking123, In these cases I suggest that you contact our support directly as I don't have your player account user details and its probably a bad idea to share them here for everyone to see.

 

[CasinoHeroesRep]

As mentioned earlier, we want to thank for all the feedback so far. This has been forwarded to my colleagues as well. Unfortunately a lot of the negative feedback could have been avoided but these technical issues unfortunately sometimes happens.

We had some hick ups with our UK launch with the mentioned bugs but we are working to have it all solved asap.

Our aim is to deliver a premium player experience for our UK players exactly the same way as we always have done for our other markets and players.

Talk soon again!

 

[CasinoHeroesRep]

As mentioned earlier, we want to thank for all the feedback so far. This has been forwarded to my colleagues as well. Unfortunately a lot of the negative feedback could have been avoided but these technical issues unfortunately sometimes happen.

We had some hick ups with our UK launch with the mentioned bugs but we are working to have it all solved asap.

Our aim is to deliver a premium player experience for our UK players exactly the same way as we always have done for our other markets and players.

Talk soon again!

 

[colinsunderland]

Hi RichyJ75,

In this case I suggest that you contact our customer support directly through the live chat for correct and fast service.

Would you be able to confirm the position on that, I was going to deposit over the weekend as I've just signed up as an affiliate too, and also test casinos before I promote them, but thats a pretty major thing to me. If I deposit £100 I expect it to cost me £100, last time I made this mistake it cost me £106 and slightly more (for some reason) on a withdrawal, all in all I ended up paying £22 for a £100 deposit and £200 withdrawal. I don't see anything on the deposit screen to show you will be charged in Euros.

 

[pinnit2014]

Just checked bank as well - in terms of my 10 quid deposits costing 11 due to conversion charges, you mentioned to RichyJ75 to contact support? I might be being a bit thick but what for?

When i deposited there's nothing to tell me this - as Colin mentioned, I deposited 10 and I expect it to cost me 10 pounds. Personally think it's pretty poor not to highlight this.

 

[RichyJ75]

Would you be able to confirm the position on that, I was going to deposit over the weekend as I've just signed up as an affiliate too, and also test casinos before I promote them, but thats a pretty major thing to me. If I deposit £100 I expect it to cost me £100, last time I made this mistake it cost me £106 and slightly more (for some reason) on a withdrawal, all in all I ended up paying £22 for a £100 deposit and £200 withdrawal. I don't see anything on the deposit screen to show you will be charged in Euros.

Yep, one of my £100 deposits went through as Hero Gaming Ltd, EUR112.82 Malta. This equated to £103.43. Another £100 deposit was debited at £103.70. Also a bank charge for each one at £3.10 on top. I made 6 deposits, so in reality looking at about £30 odd quid in charges.

 

[Jd666]

I'm still playing with the free fiver lol.
Cleared WR with about 3 quid left.
Now using the rewards I accumulated and back up to £30.

Couple of things I dont like...
PNG games stutter for me when the progress bar is going to move, was getting a lot of errors on Sea Hunter game and kept having to click the little green OK box.
Twice I have beat the boss and won nothing where as the only time I lost against the boss, it gave me 5 free spins as consolation?
Book Of Dead reels cascaded for me like Gonzo and didnt spin, that was weird.
Hard to find WR progress but was OK when support told me where it was.
And still cant see Microgaming.

EDIT...
I found Highlander which someone else has mentioned, and it loaded ok.
Nice touch that one of the free spin rewards gave me nearly 5 years to use it haha.

Found Phantom Of The Opera as well, on a roll here

 

[Nicola]

Just checked online banking, I have been charged in EUROS + 2.5% foreign exhange from the bank

Not too bothered because I'm £735 up but might be an issue for some.

 

[Jd666]

I didnt notice this term a couple of days ago.
I can understand some of those slots, but the MG 243 wayers?

But suppose it doesnt matter as the bloody things aren't on there anyway.

Any player found to be abusing bonus funds on slot games with a progression mechanic are liable to have any winnings confiscated and may have their accounts closed, these games include, but not limited to, Castle Builder 1 and 2, Pearls of India, Tower Quest, Immortal Romance, Tomb Raider – Secret of the Sword, Avalon 2, Thunderstruck 2, Jurassic Park etc.

 

[brianmon]

I didnt notice this term a couple of days ago.
I can understand some of those slots, but the MG 243 wayers?

But suppose it doesnt matter as the bloody things aren't on there anyway.

Any player found to be abusing bonus funds on slot games with a progression mechanic are liable to have any winnings confiscated and may have their accounts closed, these games include, but not limited to, Castle Builder 1 and 2, Pearls of India, Tower Quest, Immortal Romance, Tomb Raider – Secret of the Sword, Avalon 2, Thunderstruck 2, Jurassic Park etc.

Whoever wrote that clause obviously doesn't understand the games, they're writing rules about.

Like you say, I can understand including Castle Builder 1 and 2, Pearls of India, Tower Quest and Tomb Raider – Secret of the Sword.
Of the MGS 243 way games, they could add the 'untamed' series of games. which have a similar progress mechanism to the above games

But how the hell do you take advantage of Immortal Romance, Avalon 2, Thunderstruck 2 and Jurassic Park

How can people running casinos be so ignorant of their products???

 

[pinnit2014]

The way immortals playing for me they should be encouraging me to play it.

The only plus side the site has for me is that when playing the flash DOA it’s the first time in ages I’ve had decent hits and came close to wild lines.

Other than that the bugs; the fees; the weird reward system have put me off from giving it a second go.

 

[brianmon]

The way immortals playing for me they should be encouraging me to play it.

The only plus side the site has for me is that when playing the flash DOA it’s the first time in ages I’ve had decent hits and came close to wild lines.

Other than that the bugs; the fees; the weird reward system have put me off from giving it a second go.

BetVictor still have flash DOA, You can even play it with the SUB (35xB), and once you've got through the SUB, most of their reload bonuses are only 20xB
BloodSuckers is the ONLY restricted slot

 

[aceking123]

seen it few times now with a few casinos excluding TS2 & I-M, thing is the rep has not looked at info regarding all the stuff members have pointed out , including the wiping out of all the treasures, i would think its good to have some great feedback, but seems otherwise , im still awaiting withdrawal to hit my account , ive already been overcharged for a deposit in £s , which i find funny , if your going to open up to the uk then at least make sure you have the correct GBP accounts. i shall be speaking with them once i have my withdrawal.

 

[brianmon]

seen it few times now with a few casinos excluding TS2 & I-M, thing is the rep has not looked at info regarding all the stuff members have pointed out , including the wiping out of all the treasures, i would think its good to have some great feedback, but seems otherwise , im still awaiting withdrawal to hit my account , ive already been overcharged for a deposit in £s , which i find funny , if your going to open up to the uk then at least make sure you have the correct GBP accounts. i shall be speaking with them once i have my withdrawal.

A few other sites exclude IR and TSII from play during wagering.

But Casino Heroes are treating them the same as those games where you can build up an advantage with bonus funds, leave the game, and then play with cash to release that accumulated bonus, such as Castle Builder 1 and 2, Pearls of India, Tower Quest, Tomb Raider – Secret of the Sword.

Oh and the wiping out of treasures has always been the way they worked, since the site began in 2014. It's not a new thing. So I doubt there'll be any changes there

 

[aceking123]

A few other sites exclude IR and TSII from play during wagering.

But Casino Heroes are treating them same as those games where you can build up an advantage with bonus funds, leave the game, and then play with cash to release that accumulated bonus, such as Castle Builder 1 and 2, Pearls of India, Tower Quest, Tomb Raider – Secret of the Sword.

To be honest it seems as if they do not want people to get lucky on these types of games, but what i do not understand is you can play holiday season, TFRL , playboy Term & plenty others so why these slot???? like you said the others yes , their build up slots , who knows clearly they have not had any players view what slots or done any real homework in regards to slots & wagering looks like they've chosen a bad section of terms & conditions to start out with.

 

[colinsunderland]

Yep, one of my £100 deposits went through as Hero Gaming Ltd, EUR112.82 Malta. This equated to £103.43. Another £100 deposit was debited at £103.70. Also a bank charge for each one at £3.10 on top. I made 6 deposits, so in reality looking at about £30 odd quid in charges.

That sounds pretty identical to what I was charged, so roughly 6.5% in fees. In my case the account was in euros so was my own fault for not checking if I would get charged first, but here the account is £'s and I had a quick look when it was first mentioned and couldn't see it mentioned anywhere that they would charge in euros, certainly not on the deposit page, which I think is completely wrong.