Casinos

Casinos By Status

Popular Filters

By Banking Options

Games

All Games

Bonuses

Popular Bonus Filters

Forums

Popular Forums

Forum User Features

Complaints

Submit A Complaint (PAB)

PAB Rules and Guidelines

Browse PABs

Gambling News

Popular News Sections

About Us

About Us

external image

Casino Heroes now welcomes UK players

Sheesh - I was having a go at the political UK nanny state that a load of people are in. Read: sarcasm. I guess my sense of humor was unappreciated by a few. It was not intended as a dig towards my UK cousins. I could have said the same thing about the US, Germany, or any other state that tries to control what their folks do in order to protect them from themselves. Geeze - lighten up.
 
CasinoHeroesRep said:
Hey all, the Microgaming games are verified and working. Please make sure you are playing from a UK IP (if Uk player of course) and some games require that you activate Flash, such as Thunderstruck. Good luck!

Regards Casino Heroes
Click to expand...

No change here
No MGS games listed, never mind loading

Actually 'Highlander' is listed (as it was previously). But on trying to load it......

0107.webp
 
Last edited:
Just checked my bank account and it seems my deposits the other day went through as Euros, even though I made the deposits as GBP? This has given my bank free scope to charge currency conversion fees, etc so for example my £100 deposit gets debited at say £104. I presume in the event of a withdrawal, you will also pay in Euro therefore would incur further conversion charges? Do you envisage getting and dealing a GBP bank account?
 
brianmon said:
Those games such as JATBS, don't appear in the list of slots, when logged out.
They do appear in the list as available when logged in. But they DO NOT load, they just give the error message.


If you've got bugs like this, and a HUGE bug like all the MGS games missing. Why are you making such a big thing here about now accepting UK players ?

You might now be able to legitimately allow UK players to play. But your site isn't ready for it. So save the big announcements until the bugs are sorted and it is ready.

I'm sick of using MY money to beta test new sites. If I sign up to a site, I expect everything to be working
Click to expand...


Hi again brianmom,

We hear and agree with you on this. We have been around since 2014 and are an established brand that deliver quality products and innovations to our customers. Unfortunately the launch here went quite bad as these unexpected bugs appeared for the UK players. Our guys are prioritising all this and everything will soon be sorted.
 
lockinlove said:
Hello

Would you guys be able to get CAD as a currency? By not having this you basically exclude the Canadian market because no one wants to play on a site who doesnt offer their currency.

Oh and I wont be touching playngo slots here since you have the rtp set so low

Thanks!
Click to expand...


Hi, at the moment there are no plans to add CAD as a currency. We offer GBP as a currency for UK players and Euro for everyone else. I will forward this wish to the correct team though.
 
Jono777 said:
Well when I spotted this thread I kind of got excited as I am currently seeking new places to play....

After reading it through, the excitement kind of dwindled :(

Once all the bugs are sorted and the MGS, Netent and PnG games are all working I'll be along to deposit and give it a try.

Meanwhile, a couple of questions please (mostly to save me trawling thru all the T&C's)....

1) Is DoA playable with the SUB
2) Are Skrill deposits acceptable when taking the SUB

Many thanks

Jon
Click to expand...


Hi Jon,

Thanks for this. Yes all the bugs will be sorted and out of the way soon. Our team have this as a priority and they are working on this as I write this.

Regarding your questions:

1) Is DoA playable with the SUB
-No Dead or Alive is not playable with your welcome bonus.
2) Are Skrill deposits acceptable when taking the SUB
-Yes it is.
 
RichyJ75 said:
Just checked my bank account and it seems my deposits the other day went through as Euros, even though I made the deposits as GBP? This has given my bank free scope to charge currency conversion fees, etc so for example my £100 deposit gets debited at say £104. I presume in the event of a withdrawal, you will also pay in Euro therefore would incur further conversion charges? Do you envisage getting and dealing a GBP bank account?
Click to expand...

Hi RichyJ75,

In this case I suggest that you contact our customer support directly through the live chat for correct and fast service.
 
aceking123 said:
Morning Sami ( Rep )can you confirm my withdrawal has been sent please , i see i have a receipt via wire but it does not state if this has been processed ?
Click to expand...

Hi Aceking123, In these cases I suggest that you contact our support directly as I don't have your player account user details and its probably a bad idea to share them here for everyone to see.
 
As mentioned earlier, we want to thank for all the feedback so far. This has been forwarded to my colleagues as well. Unfortunately a lot of the negative feedback could have been avoided but these technical issues unfortunately sometimes happens.

We had some hick ups with our UK launch with the mentioned bugs but we are working to have it all solved asap.

Our aim is to deliver a premium player experience for our UK players exactly the same way as we always have done for our other markets and players.

Talk soon again!
 
As mentioned earlier, we want to thank for all the feedback so far. This has been forwarded to my colleagues as well. Unfortunately a lot of the negative feedback could have been avoided but these technical issues unfortunately sometimes happen.

We had some hick ups with our UK launch with the mentioned bugs but we are working to have it all solved asap.

Our aim is to deliver a premium player experience for our UK players exactly the same way as we always have done for our other markets and players.

Talk soon again!
 
CasinoHeroesRep said:
Hi RichyJ75,

In this case I suggest that you contact our customer support directly through the live chat for correct and fast service.
Click to expand...

Would you be able to confirm the position on that, I was going to deposit over the weekend as I've just signed up as an affiliate too, and also test casinos before I promote them, but thats a pretty major thing to me. If I deposit £100 I expect it to cost me £100, last time I made this mistake it cost me £106 and slightly more (for some reason) on a withdrawal, all in all I ended up paying £22 for a £100 deposit and £200 withdrawal. I don't see anything on the deposit screen to show you will be charged in Euros.
 
Just checked bank as well - in terms of my 10 quid deposits costing 11 due to conversion charges, you mentioned to RichyJ75 to contact support? I might be being a bit thick but what for?

When i deposited there's nothing to tell me this - as Colin mentioned, I deposited 10 and I expect it to cost me 10 pounds. Personally think it's pretty poor not to highlight this.
 
colinsunderland said:
Would you be able to confirm the position on that, I was going to deposit over the weekend as I've just signed up as an affiliate too, and also test casinos before I promote them, but thats a pretty major thing to me. If I deposit £100 I expect it to cost me £100, last time I made this mistake it cost me £106 and slightly more (for some reason) on a withdrawal, all in all I ended up paying £22 for a £100 deposit and £200 withdrawal. I don't see anything on the deposit screen to show you will be charged in Euros.
Click to expand...

Yep, one of my £100 deposits went through as Hero Gaming Ltd, EUR112.82 Malta. This equated to £103.43. Another £100 deposit was debited at £103.70. Also a bank charge for each one at £3.10 on top. I made 6 deposits, so in reality looking at about £30 odd quid in charges.
 
I'm still playing with the free fiver lol.
Cleared WR with about 3 quid left.
Now using the rewards I accumulated and back up to £30.

Couple of things I dont like...
PNG games stutter for me when the progress bar is going to move, was getting a lot of errors on Sea Hunter game and kept having to click the little green OK box.
Twice I have beat the boss and won nothing where as the only time I lost against the boss, it gave me 5 free spins as consolation?
Book Of Dead reels cascaded for me like Gonzo and didnt spin, that was weird.
Hard to find WR progress but was OK when support told me where it was.
And still cant see Microgaming.

EDIT...
I found Highlander which someone else has mentioned, and it loaded ok.
Nice touch that one of the free spin rewards gave me nearly 5 years to use it haha.

Found Phantom Of The Opera as well, on a roll here
 
Last edited:
I didnt notice this term a couple of days ago.
I can understand some of those slots, but the MG 243 wayers?

But suppose it doesnt matter as the bloody things aren't on there anyway.

Any player found to be abusing bonus funds on slot games with a progression mechanic are liable to have any winnings confiscated and may have their accounts closed, these games include, but not limited to, Castle Builder 1 and 2, Pearls of India, Tower Quest, Immortal Romance, Tomb Raider – Secret of the Sword, Avalon 2, Thunderstruck 2, Jurassic Park etc.
 
JdRocks said:
I didnt notice this term a couple of days ago.
I can understand some of those slots, but the MG 243 wayers?

But suppose it doesnt matter as the bloody things aren't on there anyway.

Any player found to be abusing bonus funds on slot games with a progression mechanic are liable to have any winnings confiscated and may have their accounts closed, these games include, but not limited to, Castle Builder 1 and 2, Pearls of India, Tower Quest, Immortal Romance, Tomb Raider – Secret of the Sword, Avalon 2, Thunderstruck 2, Jurassic Park etc.
Click to expand...

Whoever wrote that clause obviously doesn't understand the games, they're writing rules about.

Like you say, I can understand including Castle Builder 1 and 2, Pearls of India, Tower Quest and Tomb Raider – Secret of the Sword.
Of the MGS 243 way games, they could add the 'untamed' series of games. which have a similar progress mechanism to the above games

But how the hell do you take advantage of Immortal Romance, Avalon 2, Thunderstruck 2 and Jurassic Park

How can people running casinos be so ignorant of their products???
 
Last edited:
The way immortals playing for me they should be encouraging me to play it.

The only plus side the site has for me is that when playing the flash DOA it’s the first time in ages I’ve had decent hits and came close to wild lines.

Other than that the bugs; the fees; the weird reward system have put me off from giving it a second go.
 
pinnit2014 said:
The way immortals playing for me they should be encouraging me to play it.

The only plus side the site has for me is that when playing the flash DOA it’s the first time in ages I’ve had decent hits and came close to wild lines.

Other than that the bugs; the fees; the weird reward system have put me off from giving it a second go.
Click to expand...

BetVictor still have flash DOA, You can even play it with the SUB (35xB), and once you've got through the SUB, most of their reload bonuses are only 20xB
BloodSuckers is the ONLY restricted slot
 
seen it few times now with a few casinos excluding TS2 & I-M, thing is the rep has not looked at info regarding all the stuff members have pointed out , including the wiping out of all the treasures, i would think its good to have some great feedback, but seems otherwise , im still awaiting withdrawal to hit my account , ive already been overcharged for a deposit in £s , which i find funny , if your going to open up to the uk then at least make sure you have the correct GBP accounts. i shall be speaking with them once i have my withdrawal.
 
aceking123 said:
seen it few times now with a few casinos excluding TS2 & I-M, thing is the rep has not looked at info regarding all the stuff members have pointed out , including the wiping out of all the treasures, i would think its good to have some great feedback, but seems otherwise , im still awaiting withdrawal to hit my account , ive already been overcharged for a deposit in £s , which i find funny , if your going to open up to the uk then at least make sure you have the correct GBP accounts. i shall be speaking with them once i have my withdrawal.
Click to expand...

A few other sites exclude IR and TSII from play during wagering.

But Casino Heroes are treating them the same as those games where you can build up an advantage with bonus funds, leave the game, and then play with cash to release that accumulated bonus, such as Castle Builder 1 and 2, Pearls of India, Tower Quest, Tomb Raider – Secret of the Sword.

Oh and the wiping out of treasures has always been the way they worked, since the site began in 2014. It's not a new thing. So I doubt there'll be any changes there
 
brianmon said:
A few other sites exclude IR and TSII from play during wagering.

But Casino Heroes are treating them same as those games where you can build up an advantage with bonus funds, leave the game, and then play with cash to release that accumulated bonus, such as Castle Builder 1 and 2, Pearls of India, Tower Quest, Tomb Raider – Secret of the Sword.
Click to expand...

To be honest it seems as if they do not want people to get lucky on these types of games, but what i do not understand is you can play holiday season, TFRL , playboy Term & plenty others so why these slot???? like you said the others yes , their build up slots , who knows clearly they have not had any players view what slots or done any real homework in regards to slots & wagering looks like they've chosen a bad section of terms & conditions to start out with.
 
RichyJ75 said:
Yep, one of my £100 deposits went through as Hero Gaming Ltd, EUR112.82 Malta. This equated to £103.43. Another £100 deposit was debited at £103.70. Also a bank charge for each one at £3.10 on top. I made 6 deposits, so in reality looking at about £30 odd quid in charges.
Click to expand...

That sounds pretty identical to what I was charged, so roughly 6.5% in fees. In my case the account was in euros so was my own fault for not checking if I would get charged first, but here the account is £'s and I had a quick look when it was first mentioned and couldn't see it mentioned anywhere that they would charge in euros, certainly not on the deposit page, which I think is completely wrong.
 
ok update i did get overcharged for my deposit , the withdrawal hit my account today low & beyond they short paid me on my withdrawal as well bahhhhh

Trying to see if CS can sort it out (

Ok so CS could not add the missing funds , but have requested me to show the proof of the missing funds , as its around ten quid i cannot be arsed with it & the casino either , not the best start to any casino , anyways account closed now , Cs was very helpful pity payment department wasnt , watch your backs playing here if from uk , you shall run into loads of problems.
 
Last edited by a moderator:
just checked my bank, payment arrived today, which was pretty quick.
But for a £50 deposit and a £120 withdrawal. I paid a total of £5.65 in currency bank charges
 
OK, so over 48 hours now since I sent my documents in, went onto live chat to ask whats happening. Asked the question, no reply for almost 5 minutes. Was told the account has been verified, but had no email even though I was promised I would get one.
Also said I should be charged in UK but there is a tech issue and might not and to contact CS if I am overcharged. I would rather just be charged correctly in the first place so I'l hang fire until that gets sorted.
 
As hard as I am trying.
I still cant bust out from that free fiver.

This has got to be the worst slotting experience since I began playing online.

PNG still bringing errors up.
Just cashed in some rubies for free spins on Mighty Arthur and it was a black screen but I could still press start and could use the spins up.

It keeps interfering with my laptop and jamming it up.

It wasnt like this before when it didnt have the UK license.

I have just left it now with a quid left and the account can just rot in peace.
 
No mg but everything running smooth, im enjoying my balance rising and my tresure chest filling knowing that if my balance keeps rising the chest is going to become the most pointless loyalty system ever. A few things thou.... I cant find the withdraw or how to check wager
 
pinnit2014 said:
If you click on the balance you’ll see withdraw bedside deposit tab?

Dunno about wagering - every time I went to change page on the site it was butchering my Mac
Click to expand...

Thats rather annoying it dont seem to be showing, Agree with the power it takes. my fans kicked into over drive moving around the sites and im on i9 32 ram with gforce so somewhere the sites well over loading me
 
Supababe said:
Hi
I rejoined (UK player) and made a deposit a couple of days ago. I selected match bonus on deposit pages but it gave the free spins (a massive £2.50 worth of spins). Not a happy bunny.
Click to expand...
Did this to me... Went to live and after 20 min of the so called 1 in the queue finally got someone and they sorted
 
Hi,

Not sure if this is the right place, but my bank seems to think I used Euros to play and I have received charges for each transaction, how do I get this refunded?
 
Roseyetta said:
Hi,

Not sure if this is the right place, but my bank seems to think I used Euros to play and I have received charges for each transaction, how do I get this refunded?
Click to expand...

Hi Pretty much as many other members including myself, you have to go to live support & tell them your problem like me.
you maybe shall have to show proof of them not paying or over charging , but i noticed the rep has not been in to answer any questions either not a good sign , be prepared to back up your claims if your after the odd few pounds ) i would of thought cs could just give you it but its seems not in my case.
 
Yep, which is annoying as they know they had a "Technical Problem", I am currently "discussing" the situation with her now, but it was bit like banging your head against a wall, TBH its really a very small amount, but I do like my Principles. lol
 
Roseyetta said:
Yep, which is annoying as they know they had a "Technical Problem", I am currently "discussing" the situation with her now, but it was bit like banging your head against a wall, TBH its really a very small amount, but I do like my Principles. lol
Click to expand...

Yep i like those too but to be fair i couldn't be bothered with all the unnecessary hassle to along with it to get back 10quid , pity the rep has not been on to address & clear up these problems.
 
Similar, so i got some free spins for my trouble (£3 on gonzo) I have now spent that any winnings and what Rubies I had and am about to close the account. As for the rep, he's my main reason for closing, if they cannot resolve an issue of their own making in a customer focused way then they are not the site I want to have my money. Thanks for your help tho.:thumbsup:
 
Like some other players my deposit of £50 was charged in euros, due to banks charges i was charged £52.01.

I made a withdrawal of £250, but was paid in Euros and due to the conversion I received £248.66.

Despite being up, it is unacceptable. For some players the extra unknown cost of the deposit could result in their bank account going into overdraft and incurring significant charges.
 
What’s also unacceptable is that they told me that it was all sorted (not sure it’s simply a ‘technical’ issue as they also said to me) and ‘from here on’ it’d be pound for pound. Literally.

However still an issue.

The lack of response of the rep, being told it’s ok here on in when it’s not and the buggy site haven’t created the best of starts from them.
 
pinnit2014 said:
What’s also unacceptable is that they told me that it was all sorted (not sure it’s simply a ‘technical’ issue as they also said to me) and ‘from here on’ it’d be pound for pound. Literally.

However still an issue.

The lack of response of the rep, being told it’s ok here on in when it’s not and the buggy site haven’t created the best of starts from them.
Click to expand...

I made the deposit on the 4th and withdrawal on the 5th, so it may be sorted now.
 
Nope nothing sorted.

Made a deposit Saturday of 50....They took 51.53
Still no MG
Played for several days ended up with loads of spins.
Busted out started taking spins half the games would load but took the spins
Built a balance up from a good win and decided to swallow the 40 spins left and withdraw as id had enough of games not working etc
Got email this morning saying they had put the money back into y gaming account as they had a technical issue trying to withdraw it and asking me to withdraw again. Did this and now i cant even get on the site...
Oh and rep still AWOL
 

Similar threads

Westland Bowl
AI Discussion on Fairness Based on RTP or Game Rules
Replies
32
Views
3K
satchnz
satchnz
Webzcas
Need your input: The Best Casino Bonuses available right now!?
Replies
4
Views
273
09237653
0
Nate
  • Sticky
Must Read Black Hole Casinos: The New Face of Online Gambling Scams
Replies
29
Views
3K
Valhalla
Valhalla
I
MYBEWIN is another free chip SCAM CASINO!
Replies
7
Views
953
dunover
dunover
D
Videoslots continued questionable actions need serious review
Replies
14
Views
2K
BozzGeeBee
B

Users who are viewing this thread

Total: 1 (members: 0, guests: 1)

Accredited Casinos

Read about our rating system and how it's done.
Back
Top