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Casino Heroes now welcomes UK players

D22D08AB-5D9A-4DF7-BE75-A4481069322D.webp
On plus side support credited charges to account of 7 quid and played DOA to zero it- one off a wild line :)
 
pinnit2014 said:
View attachment 86576
On plus side support credited charges to account of 7 quid and played DOA to zero it- one off a wild line :)
Click to expand...
at least you got the credit they told me to show proof & it seems different standards from one player to another which is a issue they should treat every player the same period unless your a VIP member , even then they know they have a problem.
 
I didn't have a great experience at this casino.

The deposits going through as euros is super annoying and I can't be arsed to go through sending screenshots of my banking for £5. They could have just taken it in the chin, acknowledged the failure on their part and comp'd you or paid out an overly generous amount to make up for it but chose a different way.

The more annoying thing for my was all the free spins not actually working and the subsequent chats with support being painfully slow. I gave up in the end and closed my account.

There are simply much better casinos out doing a much better job so why bother going through this when it's really of no benefit to me.
 
Hi all,

I discussed the deposit in Euro subject with my support and finance team. This will be changed to only be in Sterling from next week. In the meanwhile, I have to ask you to please contact our support department and they will help you all case by case.

I will also make sure to follow this and other threads on Casinomeister more often to make sure that you get replies much faster. I will personally have some issues to sort out individual cases though as I don't have all the info necessary in hand and often need more personal details from you that is not that recommended to be shared in a public forum. I'm a new user in this forum so please bare with me a bit until I get the complete understanding of how things/issues/complaints/feedback are usually handled here.

We appreciate all the feedback that has come through here and as mentioned earlier much of the negative feedback could have been avoided from our end. I would have waited with the UK announcement here if I would have been aware of the issues brought up here.
 
Y
CasinoHeroesRep said:
Hi all,

I discussed the deposit in Euro subject with my support and finance team. This will be changed to only be in Sterling from next week. In the meanwhile, I have to ask you to please contact our support department and they will help you all case by case.

I will also make sure to follow this and other threads on Casinomeister more often to make sure that you get replies much faster. I will personally have some issues to sort out individual cases though as I don't have all the info necessary in hand and often need more personal details from you that is not that recommended to be shared in a public forum. I'm a new user in this forum so please bare with me a bit until I get the complete understanding of how things/issues/complaints/feedback are usually handled here.

We appreciate all the feedback that has come through here and as mentioned earlier much of the negative feedback could have been avoided from our end. I would have waited with the UK announcement here if I would have been aware of the issues brought up here.
Click to expand...

You didn't know you were charging customers in a currency not specified on their account? As that is by far the main complaint. Also requesting proof of charges, you know they are getting charged, why not just refund say 10% of deposits and withdrawals to everyone, to cover the fees and a small amount as a sorry, rather than make people run around doing screenshots etc for your error?
 
hi & welcome back ) well i shall let you sort out the other members firstly , but shall still state here that , your casino seems to have a different rule from one player to the next , i spoke with your live chat , i did not get any funds back into my account , your live cs was polite & was aware there is a problem , yet she could do nothing , but a few players here have been given something, this was for 10quid hardly earth shattering money were talking about. pm me please when youve sorted out these customers first )
 
colinsunderland said:
Y


You didn't know you were charging customers in a currency not specified on their account? As that is by far the main complaint. Also requesting proof of charges, you know they are getting charged, why not just refund say 10% of deposits and withdrawals to everyone, to cover the fees and a small amount as a sorry, rather than make people run around doing screenshots etc for your error?
Click to expand...

Damn you was fast Colin:thumbsup:
 
colinsunderland said:
Y


You didn't know you were charging customers in a currency not specified on their account? As that is by far the main complaint. Also requesting proof of charges, you know they are getting charged, why not just refund say 10% of deposits and withdrawals to everyone, to cover the fees and a small amount as a sorry, rather than make people run around doing screenshots etc for your error?
Click to expand...

Hi Colin, the reason to why we need to ask for the proof of charges is because not all deposits from UK are affected by this.
 
CasinoHeroesRep said:
Hi all,

I discussed the deposit in Euro subject with my support and finance team. This will be changed to only be in Sterling from next week. In the meanwhile, I have to ask you to please contact our support department and they will help you all case by case.

I will also make sure to follow this and other threads on Casinomeister more often to make sure that you get replies much faster. I will personally have some issues to sort out individual cases though as I don't have all the info necessary in hand and often need more personal details from you that is not that recommended to be shared in a public forum. I'm a new user in this forum so please bare with me a bit until I get the complete understanding of how things/issues/complaints/feedback are usually handled here.

We appreciate all the feedback that has come through here and as mentioned earlier much of the negative feedback could have been avoided from our end. I would have waited with the UK announcement here if I would have been aware of the issues brought up here.
Click to expand...

Are you a female or male Rep? :p

PS on a serious note how come i did not get any emails or get notified about my old account? I registered many years ago.

Never anything about you closed for UK. Still i could carry on playing etc. And i was informed that UK players could carry on playing but only new uk players could not sign up.

All this just seems really unprofessional and also what happens to all my rewards or earned battles etc will something or all be transferred to new UK account?

no matter what i would understand when i open new account i can get the welcome offer for uk? Though not sure if i really want to as I am still not feeling to impressed about Casino Heroes.
 
PaaskeDKnowUK said:
Are you a female or male Rep? :p

PS on a serious note how come i did not get any emails or get notified about my old account? I registered many years ago.

Never anything about you closed for UK. Still i could carry on playing etc. And i was informed that UK players could carry on playing but only new uk players could not sign up.

All this just seems really unprofessional and also what happens to all my rewards or earned battles etc will something or all be transferred to new UK account?

no matter what i would understand when i open new account i can get the welcome offer for uk? Though not sure if i really want to as I am still not feeling to impressed about Casino Heroes.
Click to expand...

Hi PaaskeDKnowUK,

I would like to ask you to contact our support who will be able to look at your account, history and answer your questions in a correct way.

In case you don´t want to do that. Please pm me with your email or username and I will investigate in this for you and help you sort out all questions you have.

Sorry to disappoint but I´m a male rep.

Have a nice weekend!
 
Wish I'd known about the refunds re the Euro/GBP situation before I closed my account!

Lots of positives for the site, but the negatives swung it for me.

I deposited around £600, so around £630+ once charges gone through. Had a losing streak but had amassed lots of free spins in the chest. On my last £100 deposit I got up to £250, so decided to minimise losses for that period and went for a withdrawal, only to lose all the free spins I had won and intended on playing! Not happy. Logged on the following day, withdrawal still not processed so reversed it and lost. Unhappy with this, I closed the account! Boy am I a sucker for these knee jerk reactions!

Horses for courses and all that. I am confident the teething issues will be sorted, so good luck everyone!
 
RichyJ75 said:
Wish I'd known about the refunds re the Euro/GBP situation before I closed my account!

Lots of positives for the site, but the negatives swung it for me.

I deposited around £600, so around £630+ once charges gone through. Had a losing streak but had amassed lots of free spins in the chest. On my last £100 deposit I got up to £250, so decided to minimise losses for that period and went for a withdrawal, only to lose all the free spins I had won and intended on playing! Not happy. Logged on the following day, withdrawal still not processed so reversed it and lost. Unhappy with this, I closed the account! Boy am I a sucker for these knee jerk reactions!

Horses for courses and all that. I am confident the teething issues will be sorted, so good luck everyone!
Click to expand...

Hi RichyJ75,

Thanks for the feedback! Believe me when I say that we are working on all the feedback received here and as you say, all our teething issues in UK will be sorted.

We are also constantly putting effort in improving our product and adding new features to the site. Any negative experiences are noted and shared with the rest of the team as well. I also assume that any negative feedback is brought up here first but please feel free to also share your positive experiences with us and other readers of this thread.

Regarding the refunds re the Euro/GBP situation - please contact our support anyway and discuss your case with them or otherwise share your email or username with me in a personal message and I will see what I can do to help.
 
CasinoHeroesRep said:
Hi RichyJ75,

Thanks for the feedback! Believe me when I say that we are working on all the feedback received here and as you say, all our teething issues in UK will be sorted.

We are also constantly putting effort in improving our product and adding new features to the site. Any negative experiences are noted and shared with the rest of the team as well. I also assume that any negative feedback is brought up here first but please feel free to also share your positive experiences with us and other readers of this thread.

Regarding the refunds re the Euro/GBP situation - please contact our support anyway and discuss your case with them or otherwise share your email or username with me in a personal message and I will see what I can do to help.
Click to expand...


Cheers for the reply.

Don't get me wrong, I personally think it is great that you guys are here with your casino and taking note on what we think - both good and bad. It is good to get lots of feedback from players in this environment, although some might frown upon us as being guinea pigs for any teething problems! Nevertheless, if these issues are addressed, then I am sure it is worthwhile. End of the day, there is very healthy competition out there and any casino which stands out from the crowd will always do well. It is best get these issues sorted early enough before people get disgruntled and a bad reputation lingers (names like Supaze Limited and Everymatrix will no doubt stir emotions elsewhere!).

I have taken my losses on the chin, such is the nature of gambling! The charges weren't envisaged and I suppose would be adding insult to injury if deposits lost and worked out more expensive than originally thought, but hey ho, shit happens!

I shall return in due course!
 
In all honesty, I wouldn't sign up here until the conversion problem is sorted for UK players. I would mention though, that when the rep has replied to specific problems, they have often referred the OP to CS on their website. Now I'm not saying that the rep should personally sort out every problem, however I do note that the number of times the rep has referred an OP to support rather than dealing with the problem themselves is not consistent with other reps of other sites where they have dealt with the issue personally.
This in itself does not breed confidence as far as I'm concerned.
 
Joined tonight, made a small deposit to test the site out, and since I have zero intentions of taking a bonus I headed straight for Dead Or Alive.

...wouldn't load.
All other games do, this is really annoying.

EDIT: Reel Steal as well. ffs

And CFTBL :rolleyes:

Account being closed I think.
 
Last edited:
so to update. I deposited 50. cost 51.88. won 280 tried to withdraw 3 times but i kept getting email saying it had been returned to my account due to a technical error. on the 3rd they sent a email saying try doing it by trustly, 15 min later 280 dropped in the bank
 
So, now us CM guinea pigs have signed up due to this premature thread, and done some beta testing for them, taking their 100% bonus on the first deposit.

They've changed the SUB from a single depsit bonus to a 4 stage bonus

200% 1st deposit, 100% 2nd deposit, 50% 3rd deposit and 25% 4th deposit :mad::mad::mad::mad:

I'm still waiting for an explanation on how you can take advantage of a bonus by simply progressing through the features on TSII, IR and JP.
Although that's still a moot point, since MGS games STILL AREN'T AVAILABLE
 
Was a bit bored this mornig so went to look at Heroes again after seeing they have changed the bonuses.
Saw the 200% and 200 spins on Starburst (over 10 days)
Its like a 400% bonus on £10 deposit so decided to have a cheeky tenner.
Found the games ran smoother than a couple of weeks ago.
Quite a few MG slots now showing for me.
Didnt realise that you could withdraw if you havent touched bonus money until I went to check wagering progress, was 50 up so I took it and ran.
Took the 200 starburst spins off me but was expected.
I just dont think they should take things off you which you have earned, although I only had 8 rubies in there.

Still the IR, JP, TS2 term in there though which is ridiculous really, but I assume I could have played them before dipping into the bonus money.

Just checked my bank and exactly a tenner has been taken out, so it must be doing it in GBP now.

A lot better than a couple of weeks ago IMO
 
Last edited:
JdRocks said:
Was a bit bored this mornig so went to look at Heroes again after seeing they have changed the bonuses.
Saw the 200% and 200 spins on Starburst (over 10 days)
Its like a 400% bonus on £10 deposit so decided to have a cheeky tenner.
Found the games ran smoother than a couple of weeks ago.
Quite a few MG slots now showing for me.
Didnt realise that you could withdraw if you havent touched bonus money until I went to check wagering progress, was 50 up so I took it and ran.
Took the 200 starburst spins off me but was expected.
I just dont think they should take things off you which you have earned, although I only had 8 rubies in there.

Still the IR, JP, TS2 term in there though which is ridiculous really, but I assume I could have played them before dipping into the bonus money.

Just checked my bank and exactly a tenner has been taken out, so it must be doing it in GBP now.

A lot better than a couple of weeks ago IMO
Click to expand...
After reading the above maybe it is time for me to make a deposit here. Thanks :) :thumbsup:
 
JdRocks said:
Worth a tenner mate, just watch it though as it was going to put it through as £50 at first
Click to expand...

The one thing remaining which puts me off of the idea of depositing more than once to take up the first deposit deal is their insistence on removing all rewards gained simply because you have the audacity to make a withdrawal. For me,if you gain rewards then they should be honoured. I bet many would be regular depositors walk away when they find they have been penalised in such a way which will only damage the casino
 
never liked the place that much because their "extras" are only usable if you never actually cashout. If you do it all goes to hell so havent played there forever nor i plan to. Being able to cashout early is a plus but as i said you always feel like they are taking things away from you and you shouldnt feel that way so its a no go for me
 
theapple said:
never liked the place that much because their "extras" are only usable if you never actually cashout. If you do it all goes to hell so havent played there forever nor i plan to. Being able to cashout early is a plus but as i said you always feel like they are taking things away from you and you shouldnt feel that way so its a no go for me
Click to expand...

Besides the sign up spins which I lost which is fair enough as you forfeit the bonus, I only lost 8 rubies as thats all I got for beating a boss.
If I had been playing for ages and accumulated quite a few spins, then yes I would have been miffed.
 
JdRocks said:
Besides the sign up spins which I lost which is fair enough as you forfeit the bonus, I only lost 8 rubies as thats all I got for beating a boss.
If I had been playing for ages and accumulated quite a few spins, then yes I would have been miffed.
Click to expand...

If you collect the rubies from the chest, before withdrawing, you won't lose them. Withdrawing empties your chest, but doesn't clear your rubies total.
 
brianmon said:
So, now us CM guinea pigs have signed up due to this premature thread, and done some beta testing for them, taking their 100% bonus on the first deposit.

They've changed the SUB from a single depsit bonus to a 4 stage bonus

200% 1st deposit, 100% 2nd deposit, 50% 3rd deposit and 25% 4th deposit :mad::mad::mad::mad:

I'm still waiting for an explanation on how you can take advantage of a bonus by simply progressing through the features on TSII, IR and JP.
Although that's still a moot point, since MGS games STILL AREN'T AVAILABLE
Click to expand...

I signed up when it was single, these was added after and they added to my account
 
Lincolnuk said:
I signed up when it was single, these was added after and they added to my account
Click to expand...

Same here, except i made my first deposit and received the 100%. But because i then made a second deposit, without a bonus (because there wasn't one available then). I'm now being offered 50% (the new 3rd deposit bonus).
So instead of getting 200%, 100% and 50% I got 100% and 0% and i'll get 50%
 
Well I only just realised I could now sign up here in the UK. I have now just signed up and sent email with my docs. I always send docs as soon as I make an account before I deposit!

One gripe is though that steep crazy 40X wager. Pretty hard one :( But at least you play with your real money first. Like slottyvegas and leovegas! I like the casino though. the fights etc are fun :)
 

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