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Casino Heroes now welcomes UK players

Discussion in 'Online Casinos' started by LadyJelena, Jan 3, 2018.

    Jan 3, 2018
  1. LadyJelena

    LadyJelena CM Account Manager Staff Member CAG MM

    Occupation:
    Account Manager @ Casinomeister
    Location:
    Serbia
    Hello everybody :)

    Lovely news in new year ahead!
    Our cool and accredited Casino Heroes issued the UKGC license and now UK players can also enjoy this original and modern online casino concept!

    Another awesome news is that their representative decided to be more active here :)
     
  2. Jan 3, 2018
  3. CasinoHeroesRep

    CasinoHeroesRep Official Rep for Heroes Casino

    Occupation:
    Senior Affiliate Manager
    Location:
    Malta
    Hi guys,

    My name is Sami and I'm the Senior Affiliate Manager here at Hero Gaming.

    We are very excited to have launched our innovative casino You must register/login in order to see the link. for the UK players. UK players - You must register/login in order to see the link.

    At the moment we offer all new UK players £5 for free on Sign up. So feel free to register your account and try our casino without a deposit needed. Here are our You must register/login in order to see the link. and You must register/login in order to see the link. as well.

    Our welcome deposit bonus is of 100% up to £100 or up to 300 free spins depending on your deposit amount.

    We also give €5 free to players from Sweden, Finland and Norway on sign up. You must register/login in order to see the link.


    Would be very interesting to hear your feedback, good and/or bad so feel free to get back to me here when you have tried our casino.

    Talk soon again! :)
     
    zellie, LadyJelena and Jono777 like this.
  4. Jan 3, 2018
  5. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    Been playing here a few weeks and documents were verified within 2 hours on a weekend and withdrawal went through and in the bank within 5 hours via Trustly. Very impressive :)

    Also, as some peeps have mentioned on my recent screenies, they have the OLD version of Dead or Alive :D :D
     
    Jono777 likes this.
  6. Jan 3, 2018
  7. brianmon

    brianmon mmawardeeIV webby mm4

    Location:
    uk
    The very same OLD version of DOA which I won my infamous +10,000x win on.

    https://www.casinomeister.com/casino-awards/year-2016/the-most-awesome-screenshot-doa-casinoheroes/

    I assume I'll have to open a new account ?
    My previous account details don't seem to work now
     
    Last edited: Jan 3, 2018
    Betreels Casino and Nicola like this.
  8. Jan 3, 2018
  9. geordiecolin

    geordiecolin mmawardeeIV CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
  10. Jan 4, 2018
  11. CasinoHeroesRep

    CasinoHeroesRep Official Rep for Heroes Casino

    Occupation:
    Senior Affiliate Manager
    Location:
    Malta
    Hi guys,

    Regarding UK players that have an old account and now need to register a new one with You must register/login in order to see the link.. There is a possibility to use your old email address again. Just contact our live chat and they will sort that out for you. If its not an issue, it will be faster to use a new email though.

    And thanks for the positive feedback so far! :)
     
  12. Jan 4, 2018
  13. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    Hi so the first problem has been shown , joined today sent in id docs speaking with cs as we speak, only need so send in on withdrawal , so im trying to get approved before any withdrawals, this way i know im not going to run into problems ,but it seems that you guys do not approve anything or send out any e mails to state the account has been approved, this is something you need to look at , you have a player who is sending in ID docs before any payments are made , surely you can have the account verified before any payments are made & let the customer know there account has been verified by e mail ??????
     
  14. Jan 4, 2018
  15. geordiecolin

    geordiecolin mmawardeeIV CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    Hello Sami. I suggest that you relay this information to your live chat representatives because last night I was told that there was no way of using my old/usual email address in order to resign up. I had to use a never used email address in order to do so which means I will never get to read of any email messages from Casinoheroes due to never logging in to the new email address. You will lose custom if they continue to give out this information.
     
  16. Jan 4, 2018
  17. slot_zombie

    slot_zombie Experienced Member

    Occupation:
    Manager
    Location:
    UK
    I haven't signed up (yet...) but looking at the site, the rewards system seems unnecessarily convoluted. Who wants to fight a boss? Keep it simple....
     
  18. Jan 4, 2018
  19. brianmon

    brianmon mmawardeeIV webby mm4

    Location:
    uk
    Where are the MGS games?

    They were there before this relaunch. The Microgaming logo is on the homepage, and several titles are mentioned in the welcome bonus T&C.
    So I didn't think to double check, before depositing.


    Even, of the games which are listed, some won't load and just give this error

    Casino Heroes now welcomes UK players: ScreenHunter_272 Jan. 04 11.59.jpg,Jan 4, 2018

    Including NetEnt's 'Jack and the Beanstalk' and 'Piggy Riches', and Quickspin's 'Goldielocks' and Yggdrasil's 'Jungle Books'. Yet others from those suppliers do work ok.


    Some of the freespins awarded from the fights don't credit. Playson's 'Dracula's Family' was one, and Yggdrasil's 'Seasons' another


    Oh and a warning to Play'n'Go fans...

    The RTP is set at the secondary 94.xx%, rather than the 96.xx% which the majority of casinos use. Obviously the 3-4% house edge isn't enough.
     
    slot_zombie and aceking123 like this.
  20. Jan 4, 2018
  21. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    i didnt get that far but thanks for pointing out, i hit a hurdle straight away with docs , but thanks to you i shant bother making a deposit for now )
     
  22. Jan 4, 2018
  23. RichyJ75

    RichyJ75 Silly Member PABnonaccred

    Occupation:
    Dogsbody and personal servant to my kids
    Location:
    United Kingdom

    Yep, I had the same issues, games not playing and 'free spins' simply disappearing or not being credited if the game did load up.
     
  24. Jan 4, 2018
  25. brianmon

    brianmon mmawardeeIV webby mm4

    Location:
    uk
    It can be very annoying. Because, in order to maximise your 'earning' ability. Once you've filled the progress bar, you have to interrupt what your playing, and do the fight.
    You can't just keep playing and have the fights stack up, to play, when convenient.

    I shouldn't worry about it too much. The few freespins you might 'earn' from a deposit, are deleted if you make a withdrawal anyway.
    Even though you've supposedly earned them from wagering.
     
  26. Jan 4, 2018
  27. CasinoHeroesRep

    CasinoHeroesRep Official Rep for Heroes Casino

    Occupation:
    Senior Affiliate Manager
    Location:
    Malta
    Hi aceking123, we do not actively request documents from users upon registration, only if automatic first deposit verification fails or when 2K deposits/withdrawals total has been reached. But if a customer wants to send in documents prior to this, we will of course accept that and inform our customers accordingly when documents and account is verified. We would need to look in to your case separately if something has gone wrong in your case. Appreciate the feedback of course!
     
  28. Jan 4, 2018
  29. CasinoHeroesRep

    CasinoHeroesRep Official Rep for Heroes Casino

    Occupation:
    Senior Affiliate Manager
    Location:
    Malta
    Hi Geordiecolin, excellent feedback and all our customer support team is aware of this now. Thank you!
     
  30. Jan 4, 2018
  31. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    @CasinoHeroesRep

    My account was open all the time you didnt have a UK license, and I was able to deposit and withdraw (had to be debit card)
    It was still open in December as I checked if you had a Calendar promotion.

    Does this mean now this account will be closed and I would have to make up a new one?

    Cheers
     
  32. Jan 4, 2018
  33. CasinoHeroesRep

    CasinoHeroesRep Official Rep for Heroes Casino

    Occupation:
    Senior Affiliate Manager
    Location:
    Malta

    Hi Brianmom,

    Thanks for the feedback!

    We have a few bugs at the moment that we are working on and that will be solved soon. These include the mentioned missing Microgaming games, and some other games that are not available in logged out mode but should be available when logged in as Jack and the Beanstalk and a few more.

    We also note the feedback regarding the free spins and are working to have all this sorted asap to give you a complete player experience.
     
  34. Jan 4, 2018
  35. CasinoHeroesRep

    CasinoHeroesRep Official Rep for Heroes Casino

    Occupation:
    Senior Affiliate Manager
    Location:
    Malta

    Hi JdRocks,

    In this case I would suggest that you contact our support team and ask for their advice on how to proceed.
     
  36. Jan 4, 2018
  37. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    Hi thanks for replying , sadly my docs was sent in this morning & ive still yet to receive from accounts a approved e mail stating this, (
     
  38. Jan 4, 2018
  39. CasinoHeroesRep

    CasinoHeroesRep Official Rep for Heroes Casino

    Occupation:
    Senior Affiliate Manager
    Location:
    Malta
    Hi, can you please contact our live chat about this as you should have been notified as soon as your documents and account is verified? Thanks!
     

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