Casino Heroes now welcomes UK players

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
i have already spoken with live chat this morning John your CS rep said he would pass them onto payments.security , i did get a e mail from him , to say he sent them over , but as for being approved this has not been sorted as of yet.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
I sent docs in and got approved within 24 hours but didn’t get an initial acknowledgement. But decent turnaround...

Was there a lag on the site yesterday? I used safari and chrome and found the site a bit non responsive?
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Hi Brianmom,

Thanks for the feedback!

We have a few bugs at the moment that we are working on and that will be solved soon. These include the mentioned missing Microgaming games, and some other games that are not available in logged out mode but should be available when logged in as Jack and the Beanstalk and a few more.

We also note the feedback regarding the free spins and are working to have all this sorted asap to give you a complete player experience.

Those games such as JATBS, don't appear in the list of slots, when logged out.
They do appear in the list as available when logged in. But they DO NOT load, they just give the error message.


If you've got bugs like this, and a HUGE bug like all the MGS games missing. Why are you making such a big thing here about now accepting UK players ?

You might now be able to legitimately allow UK players to play. But your site isn't ready for it. So save the big announcements until the bugs are sorted and it is ready.

I'm sick of using MY money to beta test new sites. If I sign up to a site, I expect everything to be working
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
yep just had that Colin , but a update had a confirmation to approve account & docs , so im good to go now )
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Couple of problems - never got the phone verification text so had to go on LC to get account approved.
Then aside from Book Of Dead NO Play'n Go games would appear, pink bar 'game unavailable' when trying to open Gemix, Moon Princess etc.
So wasted my time losing D+B on shite games I didn't want to play. :(
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
Couple of problems - never got the phone verification text so had to go on LC to get account approved.
Then aside from Book Of Dead NO Play'n Go games would appear, pink bar 'game unavailable' when trying to open Gemix, Moon Princess etc.
So wasted my time losing D+B on shite games I didn't want to play. :(

Same, no text.
So will probably get half dozen through at 2am.
Wouldnt let me use my email but sorted that out through support.
Quadrupled the free fiver on Hugo2 on 10p spins of all things lol.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Couple of problems - never got the phone verification text so had to go on LC to get account approved.
Then aside from Book Of Dead NO Play'n Go games would appear, pink bar 'game unavailable' when trying to open Gemix, Moon Princess etc.
So wasted my time losing D+B on shite games I didn't want to play. :(

Considering the RTP settings are the lower ones I would avoid play n go on there anyway :(
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I hope that the casino is able to warn UK players that before playing they will need to turn on their computers. Also, if they breathe in - they need to ensure there is plenty of oxygen to go around and not to forget to exhale.

Also, to partake in the casino they need to read the alphabet. If they are playing via mobile, they should not do this while walking across the street or near train tracks. Don't play in the bath tub. Blue light from computer screens is known to cause retinal damage, and don't drink and drive.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I hope that the casino is able to warn UK players that before playing they will need to turn on their computers. Also, if they breathe in - they need to ensure there is plenty of oxygen to go around and not to forget to exhale.

Also, to partake in the casino they need to read the alphabet. If they are playing via mobile, they should not do this while walking across the street or near train tracks. Don't play in the bath tub. Blue light from computer screens is known to cause retinal damage, and don't drink and drive.


You forgot the obligatory Helpline - "If you've been affected by any of the issues in this article or programme call 0800-xxx-xxxx"
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
I hope that the casino is able to warn UK players that before playing they will need to turn on their computers. Also, if they breathe in - they need to ensure there is plenty of oxygen to go around and not to forget to exhale.

Also, to partake in the casino they need to read the alphabet. If they are playing via mobile, they should not do this while walking across the street or near train tracks. Don't play in the bath tub. Blue light from computer screens is known to cause retinal damage, and don't drink and drive.

It would be nice for a casino to make sure everything is working, BEFORE posting on here, inviting people to sign up, and deposit their money.
It's an established site, which has just got a new license. everything should be working.

You can't be expected to go through all the games, you think you might want to play, to see if they're actually working, before you deposit.

And the reason I was expecting MGS games to be there, was that up until a matter of weeks ago. I'd always been able to play at Casino Heros, as a UK player, so knew they had MGS games.

There are plenty of threads in the forum, pointing out, certain casino's which don't have a UKGC license. but still, 'illegally' allow UK players to play.
Casino Heroes NEVER stopped UK players from playing, after the UKGC licenses came into force back in 2015, or whenever it was
 
Last edited:

slot_zombie

Senior Member
Joined
Jul 25, 2014
Location
UK
Where are the MGS games?

Oh and a warning to Play'n'Go fans...

The RTP is set at the secondary 94.xx%, rather than the 96.xx% which the majority of casinos use. Obviously the 3-4% house edge isn't enough.

Great spot, Sir. Is there any point in discussing this casino any further?
 

CasinoHeroesRep

Official Rep for Heroes Casino
Joined
Nov 13, 2015
Location
Malta
Those games such as JATBS, don't appear in the list of slots, when logged out.
They do appear in the list as available when logged in. But they DO NOT load, they just give the error message.

Thanks for your comment here, we are not allowed to show Jack and the Beanstalk logged out due to its "childish" graphics so this is the reason why it is not seen then. Logged in the game works just fine here, tried it a minute ago. Can you perhaps send a sceenshot to [email protected] and we can see why it is not working for you?

Regards Casino Heroes
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Thanks for your comment here, we are not allowed to show Jack and the Beanstalk logged out due to its "childish" graphics so this is the reason why it is not seen then. Logged in the game works just fine here, tried it a minute ago. Can you perhaps send a sceenshot to [email protected] and we can see why it is not working for you?

Regards Casino Heroes

yes, they're working now. but they weren't working last night, or a few hours ago when I tried them again. So whatever has been changed, has worked.
Not that it's any use to me now
 

shapesy

Full Member
Joined
Dec 1, 2012
Location
liverpool
just signed up and was looking forward to playing DOA but it wouldnt load, only played with the free £5 for signing up, so wont deposit until they have ironed out the problems
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
As for 94.50% compared to 96.50% for example, do the math. If you're taking a bonus with merely 20xD+B or 40xB wagering and playing slots of 94.5% you're far more likely to convert it than by having them at 96.5% and a wagering say of 35x D+B. It's all swings and roundabouts, although admittedly as I'm usually a cash player I'd look elsewhere to specifically play the PnG games knowing that. It's quite unusual for UK-facing sites to offer less than the factory default RTP though, they normally keep that sort of thing to the Danes or Germans lol...
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Hi again ) you must be liking me, colin & brian by now )

Ok feedback time )

ok i made a deposit no problems there, as i would of thought )

Didnt get any lag good sign

Bad points your system has a fair amount of bugs in it , firstly the game timer of me playing telling me ive played 16 mins, 40, mins 20mins & so fourth & on & on & on , came up that many times i wanted to punch it !

Screen goes blue almost like im copying the whole page ???

Challenge fights although i did loads of them , i really do not see the point to have them all wiped out by making a withdrawal , i made a withdrawal purely to get away from the site & report some of my findings , i did get a sms message with the code & stuff , id docs was done but had taken most of the day.

Had to log out several times due to sticking page going round & round & round.

Could not see at any point what wagering i had done ( checked many times doesnt work ) it was still at the same as i started £4000 although clearly i had been playing loads.

although i did see some MG games on page again ( already pointed out ) they dont work.

Home page link is still not filled in properly for uk links i had to use the middle one & not the one for uk , so this needs looking at.

Hope your withdrawals are fast because im waiting on mine )

Overall lots & lots of teething problems which need to be looked at , other than this its not a bad set up , you need to look at this wiping out of rewards though , seems other casinos example ( Rizk) you can build these up & if you get a withdrawal it does not affect it.

Hope it helps :D
 
Top