Casino Heroes now welcomes UK players

ok update i did get overcharged for my deposit , the withdrawal hit my account today low & beyond they short paid me on my withdrawal as well bahhhhh

Trying to see if CS can sort it out (

Ok so CS could not add the missing funds , but have requested me to show the proof of the missing funds , as its around ten quid i cannot be arsed with it & the casino either , not the best start to any casino , anyways account closed now , Cs was very helpful pity payment department wasnt , watch your backs playing here if from uk , you shall run into loads of problems.
 
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just checked my bank, payment arrived today, which was pretty quick.
But for a £50 deposit and a £120 withdrawal. I paid a total of £5.65 in currency bank charges
 
OK, so over 48 hours now since I sent my documents in, went onto live chat to ask whats happening. Asked the question, no reply for almost 5 minutes. Was told the account has been verified, but had no email even though I was promised I would get one.
Also said I should be charged in UK but there is a tech issue and might not and to contact CS if I am overcharged. I would rather just be charged correctly in the first place so I'l hang fire until that gets sorted.
 
As hard as I am trying.
I still cant bust out from that free fiver.

This has got to be the worst slotting experience since I began playing online.

PNG still bringing errors up.
Just cashed in some rubies for free spins on Mighty Arthur and it was a black screen but I could still press start and could use the spins up.

It keeps interfering with my laptop and jamming it up.

It wasnt like this before when it didnt have the UK license.

I have just left it now with a quid left and the account can just rot in peace.
 
No mg but everything running smooth, im enjoying my balance rising and my tresure chest filling knowing that if my balance keeps rising the chest is going to become the most pointless loyalty system ever. A few things thou.... I cant find the withdraw or how to check wager
 
If you click on the balance you’ll see withdraw bedside deposit tab?

Dunno about wagering - every time I went to change page on the site it was butchering my Mac

Thats rather annoying it dont seem to be showing, Agree with the power it takes. my fans kicked into over drive moving around the sites and im on i9 32 ram with gforce so somewhere the sites well over loading me
 
Hi
I rejoined (UK player) and made a deposit a couple of days ago. I selected match bonus on deposit pages but it gave the free spins (a massive £2.50 worth of spins). Not a happy bunny.
Did this to me... Went to live and after 20 min of the so called 1 in the queue finally got someone and they sorted
 
Hi,

Not sure if this is the right place, but my bank seems to think I used Euros to play and I have received charges for each transaction, how do I get this refunded?
 
Hi,

Not sure if this is the right place, but my bank seems to think I used Euros to play and I have received charges for each transaction, how do I get this refunded?

Hi Pretty much as many other members including myself, you have to go to live support & tell them your problem like me.
you maybe shall have to show proof of them not paying or over charging , but i noticed the rep has not been in to answer any questions either not a good sign , be prepared to back up your claims if your after the odd few pounds ) i would of thought cs could just give you it but its seems not in my case.
 
Yep, which is annoying as they know they had a "Technical Problem", I am currently "discussing" the situation with her now, but it was bit like banging your head against a wall, TBH its really a very small amount, but I do like my Principles. lol
 
Yep, which is annoying as they know they had a "Technical Problem", I am currently "discussing" the situation with her now, but it was bit like banging your head against a wall, TBH its really a very small amount, but I do like my Principles. lol

Yep i like those too but to be fair i couldn't be bothered with all the unnecessary hassle to along with it to get back 10quid , pity the rep has not been on to address & clear up these problems.
 
Similar, so i got some free spins for my trouble (£3 on gonzo) I have now spent that any winnings and what Rubies I had and am about to close the account. As for the rep, he's my main reason for closing, if they cannot resolve an issue of their own making in a customer focused way then they are not the site I want to have my money. Thanks for your help tho.:thumbsup:
 
Like some other players my deposit of £50 was charged in euros, due to banks charges i was charged £52.01.

I made a withdrawal of £250, but was paid in Euros and due to the conversion I received £248.66.

Despite being up, it is unacceptable. For some players the extra unknown cost of the deposit could result in their bank account going into overdraft and incurring significant charges.
 
What’s also unacceptable is that they told me that it was all sorted (not sure it’s simply a ‘technical’ issue as they also said to me) and ‘from here on’ it’d be pound for pound. Literally.

However still an issue.

The lack of response of the rep, being told it’s ok here on in when it’s not and the buggy site haven’t created the best of starts from them.
 
What’s also unacceptable is that they told me that it was all sorted (not sure it’s simply a ‘technical’ issue as they also said to me) and ‘from here on’ it’d be pound for pound. Literally.

However still an issue.

The lack of response of the rep, being told it’s ok here on in when it’s not and the buggy site haven’t created the best of starts from them.

I made the deposit on the 4th and withdrawal on the 5th, so it may be sorted now.
 
Nope nothing sorted.

Made a deposit Saturday of 50....They took 51.53
Still no MG
Played for several days ended up with loads of spins.
Busted out started taking spins half the games would load but took the spins
Built a balance up from a good win and decided to swallow the 40 spins left and withdraw as id had enough of games not working etc
Got email this morning saying they had put the money back into y gaming account as they had a technical issue trying to withdraw it and asking me to withdraw again. Did this and now i cant even get on the site...
Oh and rep still AWOL
 

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