Casino Grand Bay can kiss my @#$

[belgamo]

Casino Grand Bay Sent me an email for there survivor grand bay monday 100% match up to 50.00 .I deposited 50.00 during the promotional period then when I came home today expected the 50.00 match to be in my account, when it wasn't there i emailed them and this is what they replied. Why send me an email then pull this! Deposited 385.00 there during Decenber.They and there sister casinos Casino Grand Bay ,Bella Vegas Online, Lake Palace Casino ,Jupiter Club Casino ,Fortune junction and Jackpot Wheel will never get another dime out of me !!!!


Dear Tony,

Thank you for your mail.

As per management decision, all bonuses have been withdrawn from your
account until further notice from management.

Should you have any further queries, do not hesitate to contact Support.

Kind regards,

Mario Lopez
Customer Support

-----Original Message-----
From: Client Email [mailto:[email protected]]
Sent: 27 December 2005 11:08 PM
To: CGB Support
Subject: 100% match bonus [ME-051227-904772]

UserName: tgbr011$%*$#
Date: 27/12/2005
Time: 16:6:41
User: tgbr011^&$#^
Recipient: General Inquiries
Subject: 100% match bonus
Message: Hi, i deposited 50.00 yesterday and usually you have the 50.00
match already in my account. Is there a delay? Thanks Tony

 

[jetset]

Whilst it is their prerogative to deny you bonuses going forward (and yours to take your business elsewhere) if they invited you to this bonus and you accepted, then imo they should honour their offer before banning you from further benefits.

This is not fair, neither is it good practice not to advise you of the reasons for their unilateral action against you. I'm assuming they have not given you any reasons?

These operations are eCOGRA seal casinos - I would lodge a complaint with the FGA at www.ecogra.org.

 

[bdangel]

well you are not alone...its happening to a lot of people who are loyal depositors. Seems this is happening at all the grand prive casinos not only casino grand bay. From what I have been reading on the gambling forums people have been told their bonuses out weigh their deposits. I think this is BS!!

I personally will no longer support a casino who plays dirty tactics like this. Grand Prive you should be ashamed!!!!

 

[AussieDave]

Whilst it is their prerogative to deny you bonuses going forward (and yours to take your business elsewhere) if they invited you to this bonus and you accepted, then imo they should honour their offer before banning you from further benefits.

I totally agree.

This is not fair, neither is it good practice not to advise you of the reasons for their unilateral action against you. I'm assuming they have not given you any reasons?

They never give a reason. If you actually receive an email back that is, much less one that contains any common sense, you can think yourself as being lucky.

I know exactly how you feel belgamo I'd love to just spill my guts over my issue with them here. But I'll hang off for another 16 hours for their reply.

My understanding in regards to eCogra and the seal they display (jet you may like to clarify this for me), is that any casino holding the eCogra seal shall be trueful in all their advertising, promotional offers. I'm als underder the belief also that a certain set of operational protocols must be followed pertaining not only to the casino & its internal proceedures but also to CSR's too.

I thought they used to handle their own support in house. When Grand Prive` shifted offices did they also swap to generic support? Things have gone down the tubes since the shift and this seems like the most likely reason. Personally I think they left behind a box marked integrity.

 

[SlickWilly]

Hi all,

First, if a regular player receives a bonus offer from a Casino and deposits the required funds - the Casino should honor the offer. No questions asked. Notice I state regular player - because the Casino should familiar with the player and his/her email address. I hold this to be true even if the player received the offer from a secondary source like a paid advertiser. To exclude the player all the casino would have to do is send out an exclusion list to all its advertisers. If the secondary advertiser still sends it out to excluded players then charge the bonus funds back to the advertiser for not using the list.

Note, in this way regular players that use multiple email accounts can be excluded from offers if they have in fact been excluded in the past.

Second, if the Casino truly wishes to exclude a player from future bonus offers then it is the Casino's responsibility to directly contact that player and inform them with a complete, explicit explanation for doing so. This should be done immediately after the decision has made. Yanking a players bonuses after the fact is thievery.

Third, the more and more I encounter Casino chicanery like this, I believe that CM's site should not only support a Rogue list, which is great, but a Banned/History list explaining which Casino's and Casino groups should be banned by players and why. In this way, Casino's will feel the same pinch they deal out to legitimate players.

 

[AussieDave]

Hi all,

First, if a regular player receives a bonus offer from a Casino and deposits the required funds - the Casino should honor the offer. No questions asked. Notice I state regular player - because the Casino should familiar with the player and his/her email address. I hold this to be true even if the player received the offer from a secondary source like a paid advertiser.

Good points SlickWilly.

Second, if the Casino truly wishes to exclude a player from future bonus offers then it is the Casino's responsibility to directly contact that player and inform them with a complete, explicit explanation for doing so. This should be done immediately after the decision has made.

Why this is not being done or implemented is beyond me. How hard is it to send out a email to the player concerned anyway?

Yanking a players bonuses after the fact is thievery.

From my stand point it's the same as a player purchasing via Credit Card and then doing a charge back. It seems that if it hurts the casino then the player will pay dearly, if it hurts the player then it's business as usual, with no regard even if it turns out to be the error on the casinos side. If players are to held accountable then so must the casinos too.

Third, the more and more I encounter Casino chicanery like this, I believe that CM's site should not only support a Rogue list, which is great, but a Banned/History list explaining which Casino's and Casino groups should be banned by players and why. In this way, Casino's will feel the same pinch they deal out to legitimate players.

Maybe I've misunderstood your idea.
In theory it's a good idea, but trying to prevent things getting out of hand or even to the extent of becoming silly would really need to be addressed. Something like this would also be a nightmare to Admin.

Thinking about your idea I thought about something else that may work. It may also help cut CM's time spent dealing with PAB.

What if a forum was setup say here which allowed a casino rep to sort out player disputes. Basically it would have a mediator (peace keeper) who would oversee both the players greivences and also that of the casino, both in a fair and just manner. Obviously the casinos would have to agree to be part of this process. The thing I find when dealing with casinos is that they are happy to say almost anything over the phone, but its a rear time that they will actually verbatim there stance & truth into an email. Adding that both CSR and players alike can easierly fall into the trap of misinturpriting (?)corrispondences.

This just adds to player frustration and this is when thing IMO get way out of hand. Least if the player and casino rep are posting their take on their side of the story here nothing can be changed, altered or deleted. Thus a true picture would emerge on who is basically at fault.

Just some food for thought.

 

[AussieDave]

Wanted to add that it's my opinoin that bonuses should be scrapped. They seem to be the major contributing factor to most disputes. Would it not be a wiser move to introduce some identical model based on what land based casino give as comps? I'd be interested to know that stats regarding the % of PAB to bonuses as apposed to casino's not paying. Is that possible CM?

Don't mean to derail the topic

 

[caruso]

This is ridiculous.

I've also been waiting far longer than normal for one of their bonuses after depositing and wagering correctly as per the usual personalised email promo. I phoned up, support apparently spoke to someone in the promo department and was told they would "get back to me within half an hour" to tell me why I was being robbed. Of course, they didn't. And equally of course, it would have been the easiest thing in the world for the person to give the CSR the necessary information who would then pass it on to me.

Clearly, they're keeping their heads down on this one.

Microgaming back to stealing legitimately owed money from players. This is going to be an interesting topic of discussion with them at this year's ICE.

 

[AussieDave]

caruso,

I wouldn't have realised there was this much animousity towards this group had I not posted. Sure I knew there was some issue with RHR, but felt I was a minority. There goes my theory.

If I don't get my issue sorted out today I'll be adding my story here too. As a side request can you give them a good kick in the cods for me when you hook up at ICE

 

[spearmaster]

Microgaming back to stealing legitimately owed money from players. This is going to be an interesting topic of discussion with them at this year's ICE.

Now now... get it straight. Microgaming are only the software providers - if you want to target someone, target the casino or the casino group.

Having said that, this group needs to get its act together. This is not the first time their support has been severely lacking - and though I am certain this group is honest, they need to increase spending on staff training and support.

 

[vedat]

what casinos should do

i think a casino should warn players if they wont let them to participate on promotions and dont send those players emails about bonuses

 

[The Dude]

Whilst it is their prerogative to deny you bonuses going forward (and yours to take your business elsewhere) if they invited you to this bonus and you accepted, then imo they should honour their offer before banning you from further benefits.

Took the words out of my mouth.

...Microgaming back to stealing legitimately owed money from players. This is going to be an interesting topic of discussion with them at this year's ICE.

<sigh> C'mon caruso, you know as well as I do that it has nothing to do with Microgaming; this is an issue with the casino operators - not with the software provider.

I've already sent off an email to the ones in charge at Grand Prive - no reply yet, hopefully not (but perhaps hopefully so) due to a holiday lull in response time. Belgamo, I urge you to contact eCOGRA now, if you haven't already done so, and file a complaint there. If what they are doing is dodgy in any way, eCOGRA needs to be notified.

You do not have permission to view link Log in or register now.

 

[paul1]

I don't get it. Is this group banning people from taking advantage of their promotions? It's a slots-only and 20X wagering. How can ANYONE abuse that?

Under those terms, no one can ever hope to have some kind of advantage over them. What are they afraid of?

Am I missing the point?

 

[The Dude]

I don't get it. Is this group banning people from taking advantage of their promotions? It's a slots-only and 20X wagering. How can ANYONE abuse that?

Under those terms, no one can ever hope to have some kind of advantage over them. What are they afraid of?

Am I missing the point?

What I think is happening, is that a promo was sent to their players - but then "after the fact" it was withdrawn. The problem with this action is that by the player's act of making the deposit - he is agreeing to the terms, and thus should be allowed to play out the bonus per the casino's terms.

For a casino to remove the bonus after the player has been offered the bonus and made the deposit is "bad casino practice" (IMO). This can be construed of tricking players into making deposits. I do not believe that this is the case in this situation, but it can be interpreted as such.

 

[jetset]

What I think is happening, is that a promo was sent to their players - but then "after the fact" it was withdrawn. The problem with this action is that by the player's act of making the deposit - he is agreeing to the terms, and thus should be allowed to play out the bonus per the casino's terms.

For a casino to remove the bonus after the player has been offered the bonus and made the deposit is "bad casino practice" (IMO). This can be construed of tricking players into making deposits.

I agree completely with the above. And this issue is clearly widespread - there are complaints popping up all over the place of similar treatment from this group, indicating that this is neither isolated or an error.

These emails are being sent specifically addressed to user names and account numbers. When the player accepts by depositing and playing, he or she is subsequently told that the promised bonus will not be forthcoming.

This is totally unacceptable behaviour by the casinos involved, and every player affected needs to complain online to eCOGRA a.s.a.p..

 

[belgamo]

I think I'll take you up on that ecogra complaint process.Being an avid online gambler and depositing several thousand a month into casinos, I am well aware of bonus terms, and did completely satisfy all terms with the grand bay bonus.I deposited during the correct hours and even played through it into extinction Monday night. Then as usual expected the bonus to be there as stated in THEIR email the next day. Oh well. It was only 50.00 live and learn. I'll stick with Fortune lounge group, they are generous with their bonuses, and being a Vip with them, support never has never been an issue.

 

[belgamo]

Look what just came in my email LOL

What you dont see below is the part that states buy up to 250.00 and get a 50% bonus , this after they closed me off from all bonuses yesterday. Like I'd ever see it!

If you cannot see this message, please click here.

Dear Tony,
Casino Grand Bay brings you a Double Prive Mystery BONUS this Wednesday!

The Lost City: In the center of a volcanic valley, surrounded by the slopes of the Pilanesberg Mountains, a wonderland rises from the dust. Shimmering in the African sun, the fantastic Sun City resort complex could be mistaken for a mirage.

The complex is one of the world's largest adult entertainment centers. Gaming on the casino tables, golfing on any of its superb 18-hole courses, watching boxing matches, attending performances by some of the world's most popular stars, lazing in the plush ambience all combine to make this city a place you'd love to get lost in.

The complex consists of a few hotels, each with it own character but similar in their majestic service. The crown in the Sun City jewel is without a doubt "The Lost City" - featuring mind blowing architecture, stunning African characteristics and exceptional attention to detail.

Your bonus will be credited on Thursday, 29 December 2005, by midnight (EST).

Your account number is tgbr0114$&%$
Terms and Conditions apply.





Also available in Canadian Dollars and Euros.

 

[jetset]

QUOTE: Casino Grand Bay brings you a Double Prive Mystery BONUS this Wednesday! UNQUOTE

Heh! The only mystery here is whether they will honour the bonus this time!!!

 

[AussieDave]

As Road House Reels is not sealed by eCogra yet, wont this impact on making a complaint to eCogra? It's not like Grand Prive` belonging to the IGC where it covers all casinos under their operation.

 

[Slotmachine]

: Casino Grand Bay brings you a Double Prive Mystery BONUS this Wednesday!

Heh! The only mystery here is whether they will honour the bonus this time!!!

Hehheh, really, mystery bonus indeed!

These repeated e-mails are demonstrative of how the right hand does not know what the hell the left hand is up to....seems to be the case in many Casinos' customer support and promotion departments...

I'm gobsmacked that the Casino in question hasn't reacted to this thread in any way. Losing customers as we speak...literally. I actually opened an account at whatever their Rockn Roll Reels casino was called again...to try it out with the $15 no-deposit bonus, but after reading all this, I think I'll just stay well clear..

Cheers,
SM

 

[mgibson99]

Wanted to add that it's my opinoin that bonuses should be scrapped. They seem to be the major contributing factor to most disputes. Would it not be a wiser move to introduce some identical model based on what land based casino give as comps? I'd be interested to know that stats regarding the % of PAB to bonuses as apposed to casino's not paying. Is that possible CM?

Don't mean to derail the topic

Personally, I like the model that Omni uses. Once you wager a certain amount, they credit your account with a bonus. This bonus has no strings attached to it, and is cashable immediately. This is the only kind of bonus I will accept now. When I first started out about 18 months ago, I used to take all bonuses. It was pain in the ass for me to keep track of the different T&C for each casino (what the playthrough requirement was, which games were excluded, etc, etc), then also try to keep track of how much I wagered so I would know when I could cash out. If these were the only factors, I would probably deal with it to collect the bonus, but the biggest thing for me is that I like to cash out when I want to. If I've had a nice run and I'm up, but things start to go downhill, I don't want to be forced to keep playing as my bankroll dwindles just so I can meet a wagering requirement.

 

[SlickWilly]

So many good points made.

I don't know if scrapping bonuses is the way to go however. I guess I would need convincing on that one and here's why.

Any of the online casino's I have ever played at lack true random card generation. Despite claims to the contrary by online casino's, any that I have ever played have an identifiable pattern, at least in retrospect they do.

For example, some casino's have a nasty habit of dealing 10's all too consistently on 12 and dealing low cards (2-5) consistently on 11.

If it was truly random this would not be the case. Standard odds should eventually reveal themselves given enough hands. And yet, listen to enough of the regular players at these places and you hear the same thing again and again.

What does this all mean? It means that bonuses are still necessary for online play. Players need an edge when the cards are more than amply stacked in the houses favor. Without the bonuses many would simply go to brick and mortar casinos where truly random deals can be found.

That's my two cents.

 

[jetset]

As Road House Reels is not sealed by eCogra yet, wont this impact on making a complaint to eCogra? It's not like Grand Prive` belonging to the IGC where it covers all casinos under their operation.

It should not do so because it's the same infrastructure and management, the other casinos in the group have been sealed and newcomer RHR's seal is probably a work in progress (unless this sort of thing derails it)

So I would go ahead with a complaint - as Bryan said earlier in this thread eCOGRA really does need to know about this bad practice from a sealed group.

However, if you feel you can get a better response from the IGC (I personally doubt that) then go ahead and complain to them - that's better than doing nothing at all.

 

[AussieDave]

It should not do so because it's the same infrastructure and management, the other casinos in the group have been sealed and newcomer RHR's seal is probably a work in progress (unless this sort of thing derails it)

Never thought of it in that way, but a good point raised.

However, if you feel you can get a better response from the IGC (I personally doubt that) then go ahead and complain to them - that's better than doing nothing at all.

I wasn't saying complain to IGC. I was only using that as an expamle. Contacting the IGC including Kahnawake would be a waste of time as their (in the IGC case) focus seems to geared at fighting to block online casinos within the USA legislation bills.

 

[shannah]

I am in the process of closing all my accounts with Grand Prive and I have accounts at all their casinos. They actually did honor my bonus but took 10 days and alot of e-mails and alot of angry phone calls to get my money put on my Neteller account. And that was Casino Grand Bay which to me was the top casino (excluding 32 Red). I have had many other problems with their support since they opened Road House Reels which I won't get into as this post will become a book. It seems like something changed in the last month because I honestly trusted them and deposited frequently in all their casinos. My daughter had the exact same thing happen to her that happened to belgamo. It appears that if you actually win here you are not entitled to the bonuses. (which is probably why my bonuses were always honored ) It is almost like a blessing to me because I have lost alot of money in their casinos.

 

[AussieDave]

I've also jumped on the bandwagon & request my accounts be closed. Some should be running a book on how many accounts Grand Prive` have lost today

Well this is the reply I recieved:

Dear xxxxx

Thank you for your email.

Please note that your request has been noted and all your accounts
across Grand Prive have been locked.

Kind Regards

Nicki Harods
Customer Services


I've since replied back stating that locked is meaning that my accounts are still held at the casino, it's just that now they are not active and prevent me from gaining access.

Another email was sent back demanding that all accounts be deleted & my personal details be removed from their player database.

Is this possible, or once you open an account is the account merely locked not closed / deleted?

 

[LisasLuck]

Grand prive

I was told by a casino in the past that it was not possible to actually delete an account....It wasnt grand Prive that told me that , I cannot remember at the moment who it was.

Anyway

I saw this thread wanted to share my experience with Grand Prive as well.
A couple months ago I was sent an email offer .. addressed to me personally and it said click here for your very special VIP offer LISA... so I clicked and it was for a 50% match bonus up to $1000.
Sounded like a good deal to me
So I went ahead and made a deposit during the required time frame, wagered it etc.
The following day when I went to play the bonus that had been promised to me my account balance was at zero. I waited another day thinking maybe they had been real busy and were behind in crediting my account.

The next day still nothing, so I called support and inquired about it (still thinking I must have just been overlooked accidentally or they had been backed up or something)

Well that was not it at all . I was informed that I was not eligible for this bonus because I was not a VIP!!!! Im thinking wtf??

I asked him , then why did you send me the VIP offer?
and the response I got was *this offer was sent out to all the real players at LAKE PALACE .... VIP OR NOT* I couldnt believe what I was hearing ... All I could think was Im glad I didnt go ahead and deposit $1000 ... then I would have been flaming.

Anyway after trying and trying to get my point across to him that the offer was sent to me , I deposited ....which meant I had fulfilled my part of the deal that they should honor this bonus for me. He would not do it. I got nowhere with this person on the phone ...he just kept saying this was for VIPS only which you are NOT! So I told him to keep his bonus and I would never spend another dime at that casino. He didnt seem very moved by this at all.

So I just stopped playing there ... until recently... I actually got a VIP christmas package in the snail mail from them.$250 no deposit and match up $1000 on first deposit after claiming the $250 ..

I have since been tempted to try and get them to honor the bonus from before since I am obviously a VIP ....or they would not have sent me a VIP Xmas gift right?
anyway not sure its even worth my time...

 

[LisasLuck]

grand bay

I have never had any similar problems at the sister casinos of Lake palace until this past weekend. I have been a loyal player at GrandBay and Bella Vegas for the past three years....

this past weekend I made a deposit on saturday for the cash explosion promo which is one that is posted on their promotions calendar and for all real players ...I have been taking part in this promo for a few weeks now , I was never sent an email offer on this so anyway saturday I made a deposit as always and on Sunday there was no bonus , it was Xmas so i thought it was just a delay due to the holiday ... when I did email them about it here is what I was told.


From:
Date: Mon, 26 Dec 2005 03:45:48 EST
Subject: cash explosion
To: [email protected]


What happened to the saturday cash explosion ... I thought a deposit on Saturday gets a bonus on Sunday...please respond
Lisa XXXXXX



Subject: RE: cash explosion [ME-051226-444095]
Date: Mon, 26 Dec 2005 11:28:52 +0200
From: "CGB Support" <[email protected]>
To:



Dear Lisa

Thank you for your email.

Please note that a decision has been taken by management to remove certain players from receiving any further bonuses. This is due to the bonus to purchase ratio being to high. However, if you have received the promotional email for the below mentioned promotion, please forward it to the casino in order to have your account reviewed and credited accordingly.

Thank you for your patience and understanding,

Kind Regards

Nicki Harods
Customer Services
From:
Date: Mon, 26 Dec 2005 05:13:06 EST
Subject: Re: cash explosion [ME-051226-444095]
To: [email protected]



Well, I have gotten this bonus every other Sunday WITHOUT receiving any email... I cant believe management decides certain players are not allowed to receive bonuses without alerting the player to this adjustment!!!!!! That is underhanded and WRONG .....You still take our money letting us think we will be getting a bonus and then when we don't we get some lame excuse like all of a sudden we are not eligible... Give me a break!! we give you our money in good faith and cant even trust you will treat us the same in return ....that is very bad business you guys should know better .... I have spent over $500 this month alone at CGB and that is not counting what I have spent at bella and lake palace this month.
I have been waiting patiently for this bonus all day and as I said before I NEVER got any email about it in the past and never was given any BS about getting the bonus, it is posted right on the homepage of the casino...

As far as Im concerned I am entitled to this bonus as no one ever told me otherwise before I made my deposit. I believe my account should be credited without further delay...and next time I will know Im not allowed to collect a bonus so I probably wont deposit here ... I will just take the $500 I spend each month to another casino... there are plenty to choose from ...I just cant risk putting my hard earned money in a casino that pulls this kinda crap .... Im sorry but it makes me way too uncomfortable!!!

Im confident that you will sort this out and my bonus will be credited in a timely fashion, as I have waited too long already!
thank you
Sincerely,
Lisa XXXXXX

Okay so I never recieved the bonus or a response from them after that last email so I called yesterday and asked to speak to a supervisor and was told by the supervisor that my account had been tagged by managment that I cannot receive any more bonuses of any kind until my bonus to purchase ratio is at a more acceptable level.

I want to make it clear that I do not deposit only when a bonus is offered I deposit at this group at least 3 - 4 times a week.

so anyway I am going to take my money elsewhere from now on...

 

[Mousey]

There's some backpeddling going on if they are offering to credit you with a bonus for which you actually have the email offer to forward to them? Interesting. I wonder how many didn't know they would be denied the bonus and deleted the promo email(s). (Like the casino doesn't know who they sent offers to?)

I've forwarded one bonus email offer for which I deposited but did not receive the bonus to their support. They replied that they will forward it to the promotions department (!?!) to take care of it.

We'll see....

As to this elusive 'golden mean' of the perfect bonus to deposit ratio.... Nothing like imposing secret rules on players after the fact. Wonder if this secret formula covers the lifetime of our accounts or if it's just for this year. I suspect it applies to the lifetime of the account. (If so, why is this critical NOW?) I have no idea how many bonuses I've had in 3 years time. Bet my Bonus to Deposit to Cashout Ratio is really unbalanced. They offer bonuses. They approve bonuses. They give out too many bonuses? Guess who gets the short end of the stick?

Wonder how many of us with unacceptable Bonus to Deposit to Cashout ratios were also ones who lost their NETeller option at some or all of these casinos .....

 

[AussieDave]

Thank you LisasLuck for the heads up about closing casino accounts

Although its a shocker I can understand & sypathise with your feelings on this. Your spot on, there are plenty of other reputable casinos who appreciate players custom void of this BS.

Have great 2006

 

[slotchik]

I am too cancelling my accounts as a VIP at Grand Bay..

they treat their customers like crap!~~~

After getting treated so well by 32Red and company, why bother with the crappy casinos like Grand Prive group!!!!

 

[caruso]

To be honest, I have rather bigger fish to fry right now and don't much feel like lodging a complaint over a 50 bucks freebie. FTR, I've still not had any word from the promo department, in spite of being told they'd get back to me "within the hour".

I hope you other folks can put some heat under this lot and get your bonuses credited. Good luck.

 

[chalupa]

Just adding a "Me too" complaint, I was denied several bonuses after the fact including a $500+ bonus at Casino Grand Bay.

Adding salt to the wound, they CONTINUE to send me bonus offers to which I am presumably not entitled.

I'm am continually baffled at such blundering moves by casinos. All they would have had to do was identify the accounts they didn't want to give bonuses to, and simply stop sending e-mail offers to those accounts. End of story, and no player would have any legitimate complaint.

Hopefully the esteemed Meister can get this group to honor all its pending bonuses so we don't have to inundate him with individual PABs?

 

[tombomb]

I don't get it. Is this group banning people from taking advantage of their promotions? It's a slots-only and 20X wagering. How can ANYONE abuse that?

Under those terms, no one can ever hope to have some kind of advantage over them. What are they afraid of?

Am I missing the point?

I say give everyone the bonus. Then just tweak the "random number generator", ha ha, and clean everyone out.

 

[SlotsPlayer]

I say give everyone the bonus. Then just tweak the "random number generator", ha ha, and clean everyone out.

 

[uungy]

Had a similar story with them, they sent this bonus, and the t&c's disallow only craps roullete and bacarat, i played BJ, and wanted to refuse as i hadn't deposited (when i had clealy deposited), then they said i hadn't played it on slots or keno (which didn't say so in their t&c's of that promo) Then they said they are looking ioto it, cut a long story short they have closed my account and banned me from bonuses (well i am not sure why both). I wouldn;t touch them again anyway, so they can enjoy my closed account!

 

[The Dude]

I've been in touch with the casino group and they said that due to the rotation of support and management staff for the holidays, there has been some miscommunication. I've been assured that any promotional offer that was extended to a player will definitely be honored.

 

[tombomb]

Dear Lisa

Thank you for your email.

Please note that a decision has been taken by management to remove certain players from receiving any further bonuses. This is due to the bonus to purchase ratio being to high. However, if you have received the promotional email for the below mentioned promotion, please forward it to the casino in order to have your account reviewed and credited accordingly.

Thank you for your patience and understanding,

Kind Regards

Nicki Harods
Customer Services

Sounds like they're having money problems.When you make a deposit to get a bonus you are locking your money into a 20x or whatever WR before you can make a withdrawal. I think they would want to credit the bonus as soon as posibble so they can lock up your money. I cant count the number of times Ive deposited, recieved a bonus' ran my balance up to say $1000+ and then crapped out trying to reach the WR.All of a sudden they flick the switch and the winning stops.Not neccesarily at this grand privie group as the switch is always off there.People should deposit using neteller instacash and let the casino eat the charges and not play until the bonus is credited.If it doesnt show up in the stated time frame then withdraw your money and let them eat those charges too.

 

[bonustreak]

That is the excuse this time, what about all the other times? What about hidden rules that pop up ALL THE TIME, and the bonus account at Bella the rules are so confusing anyone that plays on a bonus will not understand the rules!

They have burned a lot of bridges and many many accounts are getting closed, I think they need to humble themselves and stop acting as if they are high above everyone else, I also ask if the $200 and $300 snail mail bonuses have hurt them money wise??

Read more here if you like, at least some are standing up for the players!
Link Removed ( Old/Invalid)

 

[tombomb]

That is the excuse this time, what about all the other times? What about hidden rules that pop up ALL THE TIME, and the bonus account at Bella the rules are so confusing anyone that plays on a bonus will not understand the rules!

They have burned a lot of bridges and many many accounts are getting closed, I think they need to humble themselves and stop acting as if they are high above everyone else, I also ask if the $200 and $300 snail mail bonuses have hurt them money wise??

Read more here if you like, at least some are standing up for the players!
Link Removed ( Old/Invalid)

I received the $300 no deposit "snail mail" bonus from bella vegas.I then ran it up to $1350 and cashed out successfully.AND GOT PAID! The only time I hit any thing resembling a winning streak at this group.So I went back and tallied up my deposits for casino grand bay,bella vegas and roadhouse reels and what do you know?A little over $1400 in deposits.So they didnt lose anything to me.I had a lucky streak and almost got back to zero.I think they track your IP address and when you lose a certain amount they flick the switch and let you win some back.All in all I'm feeling that online casinos suck.I'm going to take a year off from them and see what my bankroll looks like at the end of '06.

 

[paul1]

I don't get it. Is this group banning people from taking advantage of their promotions? It's a slots-only and 20X wagering. How can ANYONE abuse that?

Under those terms, no one can ever hope to have some kind of advantage over them. What are they afraid of?

Am I missing the point?

I apologize for posting this. I had forgot that there was already a thread about their new "bonus account" and Terms.

So now I just looked at their Terms at Bella Vegas's website because I just got a promo in email. OMG! Those Terms are CONFUSING! I read them for about five minutes, and my head started hurting. Thanks for the offer, but no thanks. Geez!

 

[tal23]

I've been in touch with the casino group and they said that due to the rotation of support and management staff for the holidays, there has been some miscommunication. I've been assured that any promotional offer that was extended to a player will definitely be honored.

That would be nice. After getting email offers at two casinos in the group last week I deposited, played my deposit to extinction, then was told after the fact my bonus ratio was too high. I am still getting email offers.
Why do I get the feeling to actually get these bonuses they offered would
take a lot of work on my part? I did save one of the promo emails, so I will forward it to them. I deleted the other as it had been over a week and
till now they had shown no signs of budging. I will post if they ever
credit either one, just checked and both accounts are still empty.

 

[jetset]

Grand Prive's explanation just beggars the imagination and makes one wonder how operations like this manage to survive amid such apparently rampant inefficiency (that's assuming you take their explanation at face value!)

Words now need to be backed with deeds. The honourable solution here is to email every player involved in this debacle (that's likely to be a major task in itself but they will have the records to do it if they are even half-way professional) and apologise, at the same time initiating the necessary account adjustment to make this right.

Merely attempting to assuage the outrage of forum posters won't cut it imo.

 

[SlickWilly]

I think they track your IP address and when you lose a certain amount they flick the switch and let you win some back.

Well, it does make one wonder how they control the winning, now doesn't it? I have experienced similar results at casinos I have played at, small streaks with long streaks of rediculous losing.

My feeling is, that if the odds are in the houses favor, then these online casinos should leave it at that. Do they track IP addresses or tag account usernames for wins and losses? I don't know and am not sure if anyone really does.

But what keeps them from doing so, who is the watchdog on that particular aspect of online gaming, and how could you ever really know for sure?

It's an interesting thought, definately one to ponder.

 

[AussieDave]

But what keeps them from doing so, who is the watchdog on that particular aspect of online gaming, and how could you ever really know for sure?

It's an interesting thought, definately one to ponder.

Well eCogra has a disclaimer on site which reads
"Accredited sites are subject to regular monitoring of their operation. Whilst eCOGRA makes its best endeavors, no representation or warranty can be given that the operation of any games at any given site is at all times in accordance with the eCOGRA requirements. Therefore eCOGRA cannot assume responsibility for consequences resulting from the use of any Internet gaming site bearing the eCOGRA Seal of Approval. eCOGRA is not liable to any person or group of persons, firm, company or entity for losses of any description that a user of an accredited site may suffer."

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Don't get me wrong I think eCogra is doing a good job. Yet in my opinion until a governing body holds the capcity to monitor games servers 24/7 thus defussing any doubt to the validity of RNG's, the fixing of win/losses will always be brought into contention.

 

[largeeyes]

From what I can tell, proper way to do this is file a dispute with eCogra, not PAB, right?

 

[The Dude]

From what I can tell, proper way to do this is file a dispute with eCogra, not PAB, right?

Actually both. Since this casino group is accredited by eCOGRA, eCOGRA needs to have whatever information it is at hand to take action (if warranted). They also keep these on file for future reference.

PAB is a good thing since I keep tabs these sorts of issues as well. It also helps me gauge the severity of a problem. Sometimes these things are blown way out of proportion.

For instance just recently, there was a dispute between Futurebet and an ex-licensee. Affiliates weren't being paid and this hit the fora. I was emailed by a couple of prominent webmasters who were giving me the heads up on this, and asked if I could assist. Not a problem. I contacted Futurebet's CEO - he said he would personally take care of the situation - I then made the announcement for anyone with an issue with revolutionarypoker to PAB. This was also announced at CAP and a few poker forums. So far four complaints have come in.

The grand FL spam thread generated three complaints - eCOGRA received about the same amount, and my guess is that they were from the same people. If not, that's six total.

So this is why it's important to PAB - it's like keeping a finger on the pulse of whatever is ailing us.

 

[amandajm]

Refusing to pay after the fact for a player would be via a chargeback.

This would render the player banned for life and name put on a chargeback database.

 

[caruso]

Hahaha, Grand Bay just sent me an email for a $500 bonus.

Yeah, like I'm going to deposit for that and put through a grand's worth of slot wagering, having had my last two bonuses denied.

What am I thinking?

Oh yes - it also contains my name and account number too. Fancy that, me thinking I'm entitled to a bonus on the flimsy basis of receiving a personalised email with my account details included. Whatever next?

 

[chalupa]

Me too... I received a personalized $500 bonus e-mail from Grand Bay today. I've also received several other e-mails from their sister sites since being "banned", all personalized as normal.

I'm not sure what other business could repeatedly blunder as much as online casinos seem to do and stay in business... maybe the US Federal Gov't if you count that as a business.

It must be a testament to how lucrative online gambling is for these places that they can run them so amazingly poorly and still make money.