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Casino Extreme Help?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by nygirl30, Jan 25, 2007.

    Jan 25, 2007
  1. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    Hi everyone.. I really need someone's help with Casino Extreme.. I have been trying to reach the manager, but have not had much luck. Before all this stuff happened with Neteller i deposited $30.00 bonus free.. I always deposited that way, but i'm having a heck of a time getting my $200.00 withdrawal i know it's not much but.. The only option i have left to make the withdrawal is the Overnight Express option.. I keep asking support but they say it has to be approved from the Manager first? It's been sitting in the bank for the overnight check since Jan 22nd, and i still have not heard anything only from Henry via email, and he said it can take up to 2 weeks to recieve the withdrawal.. Thats fine with me but how do i get approved for that method of withdrawal? I just can't seem to get anywhere? Please don't get me wrong i really love this casino and i always played there, i just wish i could get some kind of answer,and i can't do click2pay since they are not accepting new user's? Any help or advice would be greatly appreaciated.. I also offered to pay all the fee's if they could send it "Western Union" Thanks everyone!! Below is Henry's email.. :oops:

    Thank you for your e-mail and for choosing Casino Extreme
    We truly appreciate your comments and your business at Casino Extreme.

    Unfortunately there is nothing we can do regarding the NETeller restriction placed on US users.
    The withdrawal options still available to you are Overnight Express which takes up to 2 weeks to be processed or Click2Pay but you have to have a preexisting account which is instant.

    For further questions or comments, please email us at
    This email is not visible to you.

    Thank you for choosing Casino Extreme
    Sincerely,

    Henry
     
  2. Jan 26, 2007
  3. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!

    I love this part in the fact that Overnight Express takes 2 weeks to be processed !

    If that is the Express service then God help us on the regular service....:eek:
     
  4. Jan 26, 2007
  5. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    Thats exactly what I was thinking! I suppose the 2 wks is the back log of reqests to withdraw..but it would have been nice if it was stated that way!
    Nygirl, I wish you the best...hopefully you will get it soon!:)
     
  6. Jan 26, 2007
  7. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    :p I was thinking the same thing.. Overnight Express sure takes a long time!! Hopefully i'll hear something from the manager.. :p
     
  8. Jan 26, 2007
  9. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Makes one think they are offering Pony Express? :confused:
     
  10. Jan 26, 2007
  11. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    I think they are located in Africa? Dang i say they should send me a Western Union withdrawal.. They can deduct the fee's from the 200.00 i don't mind.. :thumbsup:
     
  12. Jan 26, 2007
  13. Sodax77

    Sodax77 Dormant account

    Occupation:
    Human Being
    Location:
    EU|FI
    Yup, South Africa.
     
  14. Jan 28, 2007
  15. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    Okay so my withdrawal has been pending since Jan 22nd which was on a Monday.. Does this note below mean it will get sent on Wednesday the 31st? I'm lost, this is the email i got from Henry..

    If we cannot process the withdrawal instantly we revert to our old withdrawal methods which are stated on our web site and they go like this :"All the pending withdrawals are processed each week Wednesday if they are requested before and including previous week Friday".
     
  16. Jan 28, 2007
  17. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!

    Sounds like it should be processed on Wed. the 31st but don't know how, it didn't say anything about how.
     
  18. Jan 28, 2007
  19. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    Thanks Rob!! The only other withdrawal method for me is Overnight Express check.. Hopefully this will work out alright? If i get a check from some bank in Africa my bank will never cash it!! Hopefully it will be drawn from a US bank?
     
  20. Jan 29, 2007
  21. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    Well i have sent two emails.. I was asking if someone at the casino could give me a date.. I'm hoping it will be sent to me on Wednesday.. According to Henry's last reply it should be, but not a definate answer?
     
  22. Jan 30, 2007
  23. blackjackguide

    blackjackguide Dormant account

    Occupation:
    Self Employed
    Location:
    USA
    I have never had a problem being paid by this casino. They have cleaned up their act completely and my players love this place. Let us know what happens.
     
  24. Jan 30, 2007
  25. sneakattack

    sneakattack Dormant account PABnononaccred

    Occupation:
    .
    Location:
    .
    I also have had a lot of good experiences here, though i always used neteller and there instant withdrawal option.
    I wouldnt be too concerned about getting paid, i think it will just take a little time, a lot of places are way behind since neteller pulled out, but the checks seem to slowly be coming in.
     
  26. Jan 30, 2007
  27. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    :p Thanks everyone!! I love them too, just hope i see that withdrawal "NOT" pending anymore tomorrow!! I'll let you all know.. :thumbsup:
     
    1 person likes this.
  28. Jan 31, 2007
  29. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    What a bunch of bull!!!!

    Alright this is just getting to be bullshit!! I seem to be getting a different answer everytime i ask about my money!! Here's my little email i got this morning!! What should i do about this? Maybe i should PM Casinomeister??

    Good day

    Thank you for your e-mail and for choosing Casino Extreme
    We truly appreciate your comments and your business at Casino Extreme .

    The latest news from Neteller are that they will be in near future allow us as a merchant to transfer the funds back to the players Neteller accounts.
    As soon as it happens your withdrawal will be paid instantly.If this takes a long time we will make a plan to send the check to you.


    For further questions or comments, please email us at
    This email is not visible to you.

    Thank you for choosing Casino Extreme
    Sincerely,
    Terry
     
  30. Feb 1, 2007
  31. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    That sucks. It looks to me that they were very well automated and now they aren't :eek2: I can tell by looking at the webpage that they don't have a lot of human interface going on. 'festive greetings december 25th' FFS

    Like a lot of people you might have to just stay vigilant, be patient, and hope for the best. I know that's not much help, if any. Hope it works out for you.
     
    1 person likes this.
  32. Feb 1, 2007
  33. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!



    Write them back nygirl30 and tell them that this is unacceptable and that they just need to go ahead and mail you a check right now by courier and send you the tracking number !
     
    Last edited: Feb 1, 2007
    2 people like this.
  34. Feb 5, 2007
  35. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    :mad: Yep i'm still waiting and my withdrawal is still pending.. I think Bryan is gonna help me out a bit.. :thumbsup:
     
  36. Feb 5, 2007
  37. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I've sent off your PAB to Casino Extreme's management. Technically, I should have turned this PAB request down. This is your second PAB for a non-accredited casino (You had submitted on in April for Vegas Frontier). As per the PAB agreement:

    http://www.casinomeister.com/problems.php

    But I'll let this one slide - it's been submitted.
     
  38. Feb 8, 2007
  39. nygirl30

    nygirl30 Senior Member

    Occupation:
    any
    Location:
    Nevada (Las Vegas)
    Well still to response i take it.. This is unreal!! :mad: :mad:
     

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