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Casino Euro welcome bonus misleading advertising

Discussion in 'Casino Complaints - Bonus Issues' started by wamphyri, Jun 4, 2016.

    Jun 4, 2016
  1. wamphyri

    wamphyri Newbie member

    Occupation:
    Director
    Location:
    UK
    As per forum requirements I have contacted the casino manager direct before posting this.

    On the Casino Euro homepage in a big splash graphic a 100% deposit welcome bonus up to £100 (UK currency) while in their T&C it is stated that the bonus is not available to UK members. I contacted their support and received a reply confirming that the welcome bonus is not available to UK members.

    Surely advertising a bonus specifically in a currency which is only avalailable in a country which is exempt from receiving the bonus is blatantly misleading advertising.
     
  2. Jun 4, 2016
  3. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    Doesn't this complaint depend on whether the UK currency can be used when residing in a country that is legible for the bonus? If it can be used, there is nothing misleading about it.
     
    1 person likes this.
  4. Jun 4, 2016
  5. wamphyri

    wamphyri Newbie member

    Occupation:
    Director
    Location:
    UK
    Granted you have a point.

    I personally just feel it is sharp practice to have a big splash graphic advertising a bonus in UK currency when the bonus is not available in that country. Your average Joe will most likely sign up based on the advert without being savvy enough to double check that the bonus is actually available in the country whose currency it is advertised in - why would they.
     
  6. Jun 4, 2016
  7. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    When I read their rules UK is listed as a country not allowed to play there, so if you can create an account it seems strange.

    They don't have a uk license so why would they have your currency?
     
  8. Jun 4, 2016
  9. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    Please don't misunderstand me as I know exactly where you're coming from. It can easily be seen as a trap for somebody to deposit in the hope they're getting a bonus.
     
  10. Jun 4, 2016
  11. wamphyri

    wamphyri Newbie member

    Occupation:
    Director
    Location:
    UK
    They are registered with the UKGC perhaps they were not previously? The link to their GC entry is throwing up an invalid membership so could be a recent license which has not updated on the GC website yet.
     
  12. Jun 4, 2016
  13. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Ok, sorry for my mistake then. I have a hell seeing uk sites since I'm always redirected to the Swedish.
    In the Swedish rules it says no uk allowed.
     
  14. Jun 4, 2016
  15. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    They have a UKGC license

    You must register/login in order to see the link.
     
  16. Jun 4, 2016
  17. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    CasinoEuro's sister site MrSmithCasino.co.uk is a better alternative for UK players as they primarily target the UK market.

    CasinoEuro is focusing on Scandinavia + a few other selected countries.
     
  18. Jun 4, 2016
  19. wamphyri

    wamphyri Newbie member

    Occupation:
    Director
    Location:
    UK
    When I click on the link I get " Error. Error code: Unknown"
     
  20. Jun 4, 2016
  21. DANB9191

    DANB9191 Senior Member

    Location:
    United Kingdom
    I'm pretty sure they stopped UK players from playing here ? I was signed up and was moved elsewhere. Mr Smiths Casino are in the same group :oops: You should play there.. It's not a bad site :cool:
     
  22. Jun 5, 2016
  23. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Interlog got it right, If they allow other players from different county's to use £ than its ok, But is abit deceptive as I am yet to meet any person who gambles from out side the U.K to actually use £ in casino, But if U.K players cannot sign up then nothing to worry about,

    Could be a £ sign looks more interesting than a $ sign :)
     

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