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Casino Cruise withdrawal doesn't seem to be processing?

M

MissLoki

Dormant Account
PAB Experienced
Joined
Dec 3, 2016
Location
Uk
Hello I've just joined this site (sorry if I'm posting in the wrong place) as I understand there is a rep here from casino cruise who may be able to help with a withdrawal that isn't being processed. I requested a withdrawal and was asked to send in verification documents which I have done and got verified 3 days ago. In the email I was told payout would be 48-72 hours. I have checked my account today and the withdrawal is still pending. I've contacted live chat but they don't have any information. The money is not linked to any bonus as I won of cash only deposit. I've never had this problem withdrawing before and usually only stick to a few casinos, can anyone advise on what to do next?
 
MissLoki said:
Hello I've just joined this site (sorry if I'm posting in the wrong place) as I understand there is a rep here from casino cruise who may be able to help with a withdrawal that isn't being processed. I requested a withdrawal and was asked to send in verification documents which I have done and got verified 3 days ago. In the email I was told payout would be 48-72 hours. I have checked my account today and the withdrawal is still pending. I've contacted live chat but they don't have any information. The money is not linked to any bonus as I won of cash only deposit. I've never had this problem withdrawing before and usually only stick to a few casinos, can anyone advise on what to do next?
Click to expand...

I would say wait for your cash and then stay away from that casino. That is just my opinion though. They are accredited here but it has been so many bad threads about them that I would never trust them with a cent.
Their rep Lloyd is a good guy though but I doubt he would respond on a weekend. You have a tab with i-Gaming reps above. Take a look at that one so you know where to find them next time they are needed.

Be strong and don't reverse. They will pay but as in many places the first cashout takes a bit longer.

Welcome to CM :thumbsup:
 
Thank you for your reply! I'll just keep waiting. I worry as it's not a small amount it's £10,000 pending and £5000 I haven't withdrawn yet. I think due to all the negative things I've read on here I'm not getting excited about it. And to be honest if it wasn't for bad luck I'd have no luck so to have a win of that size I'm feeling quite negative lol. Always the pessimist!
 
Just don't reverse, activate a TAKE A BREAK for 1 week. They will do anything to delay the payment.

We had an old lady here that they just would not verify, no matter what. Until she played it all back.

Be careful!
 
Wow, that is a lot of money. Congratulations:thumbsup:

Good that you seem to have some selfcontrol because it's easy to believe we can win even more. Don't give them a cent back.
Since it's so much they will probably stall yes. Send a pm to their rep and ask if he can help you in any way.

This is the rep I'm thinking of. The other is usually just their support checking in here reading https://www.casinomeister.com/forums/members/
 
Dont reverse it. Just dont. Go lock yourself in a cabin and run your car out of gas if you have to.

They are sitting there, staring at your withdraw and not clicking process because they want you to reverse it and lose it back.

From all the bad threads here, they seem very sketchy but I think they will pay once you prove you arent reversing it.
 
That's an awful tactic to get gamers to continue playing funds until they have nothing left! I am pretty disciplined when it comes to not reversing. I set targets, if I reach it I withdraw and if I have a little left over I carry on playing, if I hit my next target I withdraw again and if I lose I quit while I'm ahead Hopefully I will hear something soon!
 
Hope you get your money ! I've been told they DO pay so fingers crossed. I'm also waiting on their sister site spinit for a small withdrawal . Took them ages to verify me and then I get an email saying withdrawal will be processed in 48-72 hours.. why ? I have no clue why lol . I thought verifying me was so they could process the withdrawal but apparently that was just a preliminary step towards the long and difficult task of sending me my £100 :rolleyes:
 
Ah verification was quite horrific at casino cruise. Took 72 hours to tell me documents needed to be bigger so I sent them again to be told 48 hours later they refused my proof of address (I sent car insurance document) so I then sent water bill and finally after a further 24 hours I was fully verified and also had the email saying processing would take between 48-72 hours. So it been a super long process to say the least! Hopefully you also get your winnings soon!
 
Just an update. It seems I managed to breach terms and conditions regarding the 1 IP per person as me and my boyfriend signed up together not realising you could only have the one account or he would have registered elsewhere. Also told me I won from bonus which I didn't. 1st deposit with bonus was lost and I was down to £0 when I deposited again with no bonus and won. They have confiscated winnings and closed my account and are supposed to be refunding my £182 deposit. Before closing this account they informed me if I wished they could give me a bonus if I wanted to carry on playing my deposits? When I turned this down they decided my account would be closed. However I was informed my boyfriend is allowed to keep his account and can continue to play there. Seems a bit fishy they close the winning account but are quite happy to leave the losing account open. Well obviously neither of us would touch that site again. Could imagine if he won they would find some reason not to pay! Lesson learned and will now stick to 32Red who have no problem with us having an account each!
 
MissLoki said:
Just an update. It seems I managed to breach terms and conditions regarding the 1 IP per person as me and my boyfriend signed up together not realising you could only have the one account or he would have registered elsewhere. Also told me I won from bonus which I didn't. 1st deposit with bonus was lost and I was down to £0 when I deposited again with no bonus and won. They have confiscated winnings and closed my account and are supposed to be refunding my £182 deposit. Before closing this account they informed me if I wished they could give me a bonus if I wanted to carry on playing my deposits? When I turned this down they decided my account would be closed. However I was informed my boyfriend is allowed to keep his account and can continue to play there. Seems a bit fishy they close the winning account but are quite happy to leave the losing account open. Well obviously neither of us would touch that site again. Could imagine if he won they would find some reason not to pay! Lesson learned and will now stick to 32Red who have no problem with us having an account each!
Click to expand...

Ouch from a £182 deposit also? That sucks
 
MissLoki said:
Just an update. It seems I managed to breach terms and conditions regarding the 1 IP per person as me and my boyfriend signed up together not realising you could only have the one account or he would have registered elsewhere. Also told me I won from bonus which I didn't. 1st deposit with bonus was lost and I was down to £0 when I deposited again with no bonus and won. They have confiscated winnings and closed my account and are supposed to be refunding my £182 deposit. Before closing this account they informed me if I wished they could give me a bonus if I wanted to carry on playing my deposits? When I turned this down they decided my account would be closed. However I was informed my boyfriend is allowed to keep his account and can continue to play there. Seems a bit fishy they close the winning account but are quite happy to leave the losing account open. Well obviously neither of us would touch that site again. Could imagine if he won they would find some reason not to pay! Lesson learned and will now stick to 32Red who have no problem with us having an account each!
Click to expand...

That hurts! When did your boyfriend sign up and is he verified?
I read their rules just now and they are written in some strange ways. It doesn't say that two accounts can't be opened from the same IP. It actually says that you are not allowed to open two accounts from your IP because then it will be seen as dublicate accounts. That is a huge difference.

Normally it is so people can't sign up using free or sign up bonuses all over again. Even 32Red have that rule but two people can have accounts there if they ask, but normally just one are allowed to take bonuses.

I think you should PAB about this, especially since you hadn't created another account, and the fact that you won without using a bonus. They can't punish you for the deposit bonus you used and lost before the winning deposit.

On the top you have a tab called Player Arbitration FAQ. Read that and submit a PAB. It can't hurt to try.
 
Yeh I know right! Never mind though. Guess it's my own fault. Really annoyed that they tried to offer me a bonus on my account after telling me I breached T&C isn't that contradicting themselves? Also annoyed they are happy to keep losing account open! I wonder had my partner won would there have been the same problem?
 
MissLoki said:
He isn't verified as he didn't win so no need to send documents. Thanks I will give a PAB a go but not holding out for a positive outcome!
Click to expand...

The terms does make it look like you can only have one account "your account" per ip not duplicates and in your case it isn't a duplicate

"Your Account must be registered in your own, correct, name. You may only open one account i.e. Your account is limited to one account per IP address / home address. Any other accounts which you open with us in relation to the Service and the Website shall be "Duplicate Accounts"."

So fight it best you can don't drop it, they'll try any thing to keep money
 
lol wait a second.

They said you breached terms. Took your winnings. Then said we will offer you a bonus?

If this is the case, please PAB or take them to court.

I think Bryan needs to take a look at this site. There is so many bad threads about their stall tactics, I seriously dont think they should be accredited.
 
MissLoki said:
Thank you for your reply! I'll just keep waiting. I worry as it's not a small amount it's £10,000 pending and £5000 I haven't withdrawn yet. I think due to all the negative things I've read on here I'm not getting excited about it. And to be honest if it wasn't for bad luck I'd have no luck so to have a win of that size I'm feeling quite negative lol. Always the pessimist!
Click to expand...


Missed this thread (on purpose ;) until now)

The fact that the figures/sums involved and the name of the casino in question and what is happening simply makes me want to post lots of these....

:rolleyes::rolleyes::rolleyes::rolleyes::rolleyes::rolleyes::rolleyes::rolleyes::rolleyes: (toward the casino not OP - Just in case)

As you've been advised, wait for your dosh, enjoy it but move on. As Tirilej mentioned I wouldn't trust these with 1 pence!
 
Last edited:
The casino has shown good evidence that there is indeed a duplicate account at the OP's location. In fact given the data I've seen it's highly unlikely the OP could not have known that.

Given the evidence at hand I've changed the thread title, the original was "Casino Cruise withdrawal doesn't seem to be processing?"
 
maxd said:
The casino has shown good evidence that there is indeed a duplicate account at the OP's location. In fact given the data I've seen it's highly unlikely the OP could not have known that.

Given the evidence at hand I've changed the thread title, the original was "Casino Cruise withdrawal doesn't seem to be processing?"
Click to expand...

Any thoughts or findings on casino cruise supposedly taking the players funds and then offering them a deposit bonus therefore enticing them to play even more on a so called breach of terms duplicated account?
 
lockinlove said:
Any thoughts or findings on casino cruise supposedly taking the players funds and then offering them a deposit bonus therefore enticing them to play even more on a so called breach of terms duplicated account?
Click to expand...

[strike]Wasn't part of the PAB so not something I looked into.[/strike]

Later: My bad, got my wires crossed with another CC case. Those points you've mentioned do (still) need looking into.
 
Last edited:
maxd said:
The casino has shown good evidence that there is indeed a duplicate account at the OP's location. In fact given the data I've seen it's highly unlikely the OP could not have known that.

Given the evidence at hand I've changed the thread title, the original was "Casino Cruise withdrawal doesn't seem to be processing?"
Click to expand...

There was never any doubt that it was two accounts, but there were two persons, both verified.
They gave back the deposit and told her she could get a bonus if she wanted to play more, isn't that a bit odd?

I don't mean to question you or the outcome but I simply can't trust this casino. I can't.
After all threads and complaints about them here I simply feel that they don't belong here. Just my opinion though.
 
Tirilej said:
There was never any doubt that it was two accounts, but there were two persons, both verified.
Click to expand...
Guys, you're both quite right. Seems I was getting my wires crossed with another CC case. I'll re-open this one and press the casino people further.

Thanks for calling me out on this. :)

PS. Original thread title reinstated.
 
Tirilej said:
There was never any doubt that it was two accounts, but there were two persons, both verified.
They gave back the deposit and told her she could get a bonus if she wanted to play more, isn't that a bit odd?

I don't mean to question you or the outcome but I simply can't trust this casino. I can't.
After all threads and complaints about them here I simply feel that they don't belong here. Just my opinion though.
Click to expand...

Assuming the accounts were indeed from two different people, we should not forget that Casino Cruise conveniently decided to close the winning account!!! :rolleyes:

If that turns out to be true then they are a definite rogue outfit, not that they are much better at present as it is.
 
Tirilej said:
There was never any doubt that it was two accounts, but there were two persons, both verified.
They gave back the deposit and told her she could get a bonus if she wanted to play more, isn't that a bit odd?

I don't mean to question you or the outcome but I simply can't trust this casino. I can't.
After all threads and complaints about them here I simply feel that they don't belong here. Just my opinion though.
Click to expand...

Nice post Trilej.

I just re read the thread and yup at no time was this ever questioned. And also, the terms do no state two people cant have an account they state the same person cant have duplicate accounts. So yeah. Then they offer her a bonus after they take the funds to keep playing there????

Very bad.
 
Harry_BKK said:
Assuming the accounts were indeed from two different people, we should not forget that Casino Cruise conveniently decided to close the winning account!!! :rolleyes:

If that turns out to be true then they are a definite rogue outfit, not that they are much better at present as it is.
Click to expand...

If both are verified it must be extremly multiple personalities :D

In case you missed Max post he have reopened this case again. There is still hope!
 
Tirilej said:
If both are verified it must be extremly multiple personalities :D

In case you missed Max post he have reopened this case again. There is still hope!
Click to expand...

MissLoki said:
He isn't verified as he didn't win so no need to send documents. Thanks I will give a PAB a go but not holding out for a positive outcome!
Click to expand...

Apparently, the boyfriend isn't verified
 
Tirilej said:
Then that is what they should have asked for then since it's ok according to their rules to be several from the same household to play at the casino, as long as one person not have more than one account.
Click to expand...

The T&C's are of course not clear leaving CC room to interpret as they like or see fit for their purposes. In legal terms they do not allow 1 person to have more than 1 account / IP / home address but at the same time they have the highlighted sentence which mentions IP address but does not specify exactly if it includes multiple people registering from the same IP. The words "home address" are the clue. :D

4.7. Your Account must be registered in your own, correct, name. You may only open one account i.e. Your account is limited to one account per IP address / home address. Any other accounts which you open with us in relation to the Service and the Website shall be "Duplicate Accounts". If you open more than one account, any winnings on either account will be forfeited and all accounts will be closed. Any Duplicate Accounts may be closed by us immediately and:
Click to expand...

Considering their past i wouldn't be surprised if we will see a retro-active change being sneaked into their terms.
 
Harry_BKK said:
The T&C's are of course not clear leaving CC room to interpret as they like or see fit for their purposes. In legal terms they do not allow 1 person to have more than 1 account / IP / home address but at the same time they have the highlighted sentence which mentions IP address but does not specify exactly if it includes multiple people registering from the same IP. The words "home address" are the clue. :D



Considering their past i wouldn't be surprised if we will see a retro-active change being sneaked into their terms.
Click to expand...

Exactly! I have posted about it earlier so I'm actually surprised they haven't changed it already, but maybe they missed it :p
Honestly I can't even understand why they want to keep being accredited here, because I've rarily seen any positive post about them ever. That can't be good marketing.
 
Tirilej said:
Then that is what they should have asked for then since it's ok according to their rules to be several from the same household to play at the casino, as long as one person not have more than one account.
Click to expand...

Im like you. I dont like this casino from all the complaints ive read and the disappearing act of the rep in threads.

Heres the thing. How hard is it to say "only one account per household/IP" like most casinos have if they dont want others players from the same home. Instead they have some long winded crap stating "your" "you" which makes it very easy for the casino to take advantage of a situation like this. I have a hard time believing this wasnt done on purpose to be quite honest.

AND then after all this, you offer the player a deposit match. Can you be any more crazy and insulting than that?
 
4.7. Your Account must be registered in your own, correct, name. You may only open one account i.e. Your account is limited to one account per IP address / home address. Any other accounts which you open with us in relation to the Service and the Website shall be "Duplicate Accounts". If you open more than one account, any winnings on either account will be forfeited and all accounts will be closed. Any Duplicate Accounts may be closed by us immediately.



Legally, and grammatically, the way this is written, it can only be interpreted one way. 'a person can only have one account per IP address / home address'.
It can not mean 'only one account per IP address / home address

Had they written that whole clause, simply as.. 'Only one account per person / IP address / home address' then they'd have been covered from all angles.

But as it is, it would not stand up in a UK court, and if I was the OP, I'd be taking legal advice on the matter.
 
also, reading further into the T&C....

... If you open more than one account, any winnings on either account will be forfeited and all accounts will be closed. Any Duplicate Accounts may be closed by us immediately and:
4.7.1.All transactions made from the Duplicate Account will be made void;
4.7.2. All stakes made using the Duplicate Account shall be voided and deposits will be returned to you

So even though they're claiming duplicate accounts. Only one account is being closed, not all accounts, as their terms state.

Coincidentally, the account with 15k winnings is the one being closed :rolleyes::rolleyes::rolleyes:


Considering the amount of complaints about Casino Cruise
I think Bryan should maybe look at editing his review, and removing his name and 'personal recommendation'
Because it's not doing his or CM's reputation any favours
 
The old case of 'reverse-withdrawal' trying to rear its ugly head.

As advised, resist temptation. PLAY THE WAITING GAME... Do not give in. :thumbsup::cool:

J x
 
Jono777 said:
Threads like this make me wonder just how many players out there who do NOT have the benefit of CM are being stung by this terribly run casino.
Click to expand...

I bet its an incredible amount. I know if it wasnt for this forum, I would have given up out of pure anger and frustration at some of the bs ive endured from sketchy casinos. This forum works in many ways, one it keeps the operators in line because they dont want a bunch of complaints about them that can easily be found via google. Plus they would also lose business of the members here. Which im sure casinos like casino cruise has. All this negative feedback is costing them money.

Sometimes I wonder how people find these kinds of casinos without being part of a forum? Seems like it would be difficult.
 
lockinlove said:
I bet its an incredible amount. I know if it wasnt for this forum, I would have given up out of pure anger and frustration at some of the bs ive endured from sketchy casinos. This forum works in many ways, one it keeps the operators in line because they dont want a bunch of complaints about them that can easily be found via google. Plus they would also lose business of the members here. Which im sure casinos like casino cruise has. All this negative feedback is costing them money.

Sometimes I wonder how people find these kinds of casinos without being part of a forum? Seems like it would be difficult.
Click to expand...

I genuinely and seriously wonder how I survived my pre-CM days!

They already have lost me. A total of 2 negative threads combined with the easiest bonus ban you've ever seen and I grabbed my coat super quick.

Strange how a year+ absence and the ban miraculously gets lifted and I'm being bombarded with 75%, 100% and even 200% plus free spin offers.

Who knows, I'd have more than likely took these offers if not for the constant negative publicity and thats just me, as you say they've probably lost loads of punters due to CM and other forums and deservedly so.
 
Jono777 said:
I genuinely and seriously wonder how I survived my pre-CM days!

They already have lost me. A total of 2 negative threads combined with the easiest bonus ban you've ever seen and I grabbed my coat super quick.

Strange how a year+ absence and the ban miraculously gets lifted and I'm being bombarded with 75%, 100% and even 200% plus free spin offers.

Who knows, I'd have more than likely took these offers if not for the constant negative publicity and thats just me, as you say they've probably lost loads of punters due to CM and other forums and deservedly so.
Click to expand...

yeah it is funny. Right now im being bombarded by casino mate like crazy. Daily emails of 200%, 150%, freespins etc. I left them because of a really rude chat encounter and a sketchy answer from management in regards to verification. If there is even the slightest concern in my mind if I will get paid or not, I never risk it. I cant handle getting lucky and then not getting paid. It would bug me for many many months.

I was lucky though. Before I even started gambling I was sent to this forum by some friends from 2+2 when I was getting out of playing poker. So ive always been able to sign up only at legit ones. I have never been ripped off yet. I did get screwed by the virtual group but it was from a freechip where they decided to just close my account and not pay me my winnings but that wasnt a big deal to me because it wasnt much and it was a no deposit bonus. Since that one thing, I never chance it. Never.

Edit: Actually, funny enough I just googled where can I play at trusted casinos. The 2nd link from the top has casino cruise listed in its top 5.
 

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