Hi Guys, I am new to this site and am looking for a bit of advice. I joined casino cruise and deposited £1200, the mobile site was attrocious with slots freezing, bonuses not working properly and being thrown out of slots back to the main menu. I made a complaint, the software is provided by everymatrix however they are not the operators of the casino.
casino cruise contacted everymatrix to find out what the problem was with the games. Today I reveived an email from casino cruise saying that they had blocked my account because I closed my account with guts casino due to a gambling problem(totally unrelated to casino cruise) apart from the fact they use everymatrix as their software provider.
Can they do this? They are refusing to refund my deposits, I have never intimated a gambling problem to them and they are taking the word of a totally unconnected casino. It just seems extremely unfair. Am I wrong?
casino cruise contacted everymatrix to find out what the problem was with the games. Today I reveived an email from casino cruise saying that they had blocked my account because I closed my account with guts casino due to a gambling problem(totally unrelated to casino cruise) apart from the fact they use everymatrix as their software provider.
Can they do this? They are refusing to refund my deposits, I have never intimated a gambling problem to them and they are taking the word of a totally unconnected casino. It just seems extremely unfair. Am I wrong?